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Reviews for Scroll Magic – Animation Builder WordPress Plugin

Reviews for Scroll Magic – Animation Builder WordPress Plugin

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Cart 4,402 sales

89 Reviews

for Customer Support

I believe the company that made this is defunct... No support and the template examples go to a 404. They shouldn't even be selling this. I would like a refund.

Author response

Hi, You can send a refund request and we will accept, or you can send your website's information to our email, we will support you. Now everything is working.

for Customer Support

No updates no support no nothing, the author told us to migrate to SCROLLY. (they are the authors), I paid again for it, and it does not exist anymore. I´ve spent hours understanding their panel and how the plugin worked, but now is time wasted since It won't function anymore on my page. Dear developer: go to Elementor, or rev slider, and stop purchasing these D list plugins that won't last more than one and a half years.

Author response

Hi, We so sorry about that, we update ScrollMagic and now you can easy to use ScrollMagic to create a magic content in a minute.

for Bugs

Licensing system doesn't work and vendor seems to have closed their support system, so I'm stuck on the free version.

Author response

Hi, So sorry about that, we fixed it 1month and a half ago. you can download newest version and active the plugin.

for Bugs

Hi Author, the item DOESN'T WORK the way it should.

The re-installation has not resolved the issues I have been experiencing. Regrettably, this has left me feeling quite disappointed, as I had high hopes for the product's functionality.

Also, the author did not reply to me even though it mentioned lifetime support, no solution was given, and NO REPLY.

Author response

I'm so sory about that, please send your request to docodev.com@gmail.com, we will fix it for you.

for Bugs

The plugin is totally different from what we saw on Themeforest before the purchase. Moreover, there is no option to import the demo content presented in the YT video: https://www.youtube.com/watch?v=wGsjGsq3U58.
After the recent update, the plugin is not compatible with WP Bakery anymore - and thus it has no use for us. Among many issues, we can’t add scenes for the single-image element, and can’t save a page if we use the plugin there. The instruction that comes together with the plugin is not updated and the updated plugin is totally different than what we bought.
We hope you can fix these issues - if not, we would like to receive a refund as we cannot use the plugin in its current state.

Author response

Hi, you can view the guide for import template here https://docodev.gitbook.io/scrollmagic-documentation/how-to-use/import-template

for Design Quality

When you spend time working on what you want to achieve with this plugin, it is awesome!

Author response

Thank you so much!

for Other

Poorly documented, bad UI/UX, and challenging to use.

Author response

Hi, we updated the documentation https://docodev.gitbook.io/scrollmagic-documentation/

This and the other scolly plugin they make never really worked with my themes. It was quicker for me to just enqueue gsap functions and build my own then it was to figure the bugs in this.

Author response

Please download newest version ScrollMagic 5 and try it, you will like it. https://docodev.gitbook.io/scrollmagic-documentation/

for Flexibility

Don't buy this item, it's outdated and malfunctioning, advanced animation examples don't come together, bestbug, that's it. it's a fraud. The plugin doesn't work as it should. better buy slider revolution with which you can do the same things and much more.

Author response

Please download newest version ScrollMagic 5 and try it, you will like it.

the product does not work... going to try to get my money back :(

Author response

Hi mate, please download newest version ScrollMagic 5 and try to use it. You will like it.

for Customer Support

You guys are the worst in the marketplace. I reached out to you asking for some help, and no reply. I want a refund.

for Code Quality

Demo / Sample data is not there. Says it verifies purchased but never verifies. Horrible Documentation. Unable to build image sequences with current product. HIGHLY CAUTION TO NOT PURCHASE.

Author response

Hi,

Please create your ticket here https://bestbug.ticksy.com/, we will support you get all demos with 1 click.

Best regards.

for Customer Support

Not only is the documentation insufficient to start off, customer service is worse. Weeks later and no response.

Author response

Hi Tony, We replied your ticket, please check. Thank you very much.

for Feature Availability

The demos and the actual plugin vary a lot in functionality.
I have wasted this money completely by purchasing this plugin.

There is a lot of work required to get the simplest of things working, this is not the reason you pay to get plugins in the first place.

Author response

Hi, please create a ticket in https://bestbug.ticksy.com/, and we will support you create advanced demos with 1 click.

for Customer Support

Hello, I submitted the ticket (TICKET #3007064) asking for the advanced demos data as the demo site shows in its webpage but there is no answer from the support team.Nothing... i paid for a support during 6 month and there is 0 support.

I read in some comments that there are some users that have the same problem than me and the support teams answer them by giving free the Scrolly pluging which is the one which can integrate the advance demos. Not the scroll magic wordpress as they said in their page.

Please I want the same arrangement than the others users or i want to my money back.

I'll update if i receive any response in the following days.

Author response

Hi,

We replied your ticket, now you can import advanced demos with 1 click.

Best regards.

for Customer Support

After spending an entire just looking for some sort of documentation, tutorials or articles. All i could find on Bestbugs support site was 4 articles relating to Scroll Magic including and limited to - Installing, Updating, Plugin Settings and How to Get Purchase Code. Nothing about functionality or using the plugin. It's disgusting.

I came back here to look at the reviews. I wish i'd have seen them sooner. On their http://scrollmagic.bestbug.net/ site there was no mention of a second plugin required called Scrolly (http://scrolly.bestbug.net/). I feel like they based their whole business structure on deceptive tactics and it certainly feels predatory in nature.

From reading other reviews it seems they are slow/non-existent in responding to support tickets. I've sent a ticket asking for a free copy of Scrolly (which they offered to another reviewer and I expect is free to anyone who has purchased Scroll Magic Wordpress) and also links/files for the Advanced Demos (which you shouldn't even have to ask for).

It's appalling that not only are you not getting any tutorials or information on how to use the plugins, nor access to the demos you paid for, nor support, not prior knowledge that a secondary plugin is required. Hopefully i will receive some sort of response though it's disgusting that only negative reviews will motivate Bestbug to actually do anything.

I'll update if i receive any response, although i won't hold my breath.

Author response

Hi,

Please tell us what's your problem? We have support system here, please create a ticket https://bestbug.ticksy.com/

Best, D.N

for Code Quality

I was very happy time ago when I discovered this plugin, Scrollmagic for WP – Wow!

It's amazing, but unfortunately there are also some incompatibility issues. Problems with Revolution Slider, Betheme and Safari, disappearing items after window resize. So I cannot give 5*. We could resolve only the first.

Update to 4.0 is not without a lot of extra work (if it works...) New Workspace seems a copy of Revolution Slider. Documentation lets a lot of space to improve.

for Documentation Quality

Ridiculous. Close to the worst purchase I've made on ThemeForest. They promote the ability to import advanced demos, which, let's be honest, is what most people are going to be buying this for. BUT you have to contact support to get the correct links for those imports! What?? As a bonus, the documentation is cryptic and they don't respond in a reasonable amount of time.

Author response

Hi,

I just reply your ticket, now you can import the advanced demos.

Best regards.

this is fraud.
no demo and plugin not working properly.

By not responding to tickets, they force you to buy the same plugin again under a different name.

You are expected to make a new purchase just for the demos and I don't think it works either.

Author response

Hi,

What's your #ID ticket, we will support now.

Best, D.N

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