2223 comments found.
why is your system saying i don’t have valid license
I cannot connect my mailerlite email service to your plugin. It just get installed, no where to manage the connection
Hello godsonechezona,
Thank you for writing back to us.
Regarding the license and activation, please have a look at our official documentation for more details.
First, can you please try to configure Mailerlite by following our official documentation?
If still, the problem exists then, we may need to debug the issue appropriately to give you a better solution about it.
Can you please open a ticket at our support center so that we can take a closer look and help?
Regards,
Humayon
Hi, do you have an integration with Funnelkit?
Hello yandao,
Thank you for writing to us.
Unfortunately, as of we don’t have Funnelkit integration available yet.
However, we may integrate it in a future release.
Please check our available integration list from here.
Regards,
Humayon
I’m very interested in using this plugin, but I am unsure if it can conflict with my theme. Out of curiosity, here is my website: https://vlanderon.com Does this plugin align with my theme?
Hello themedutch,
Greetings for the day.
Yes, it will align with your theme even all modern themes.
Regards,
Humayon
Is their a way to have a button on the right, and when you click it shows a pop-up. Like this website https://www.anwb.nl/?
Hello themedutch,
Thank you for your query.
Yes, it’s possible.
Please check our official documentation for more details.
Regards,
Humayon
Hi why I can not download the Sendinblue Addon . ? I downloaded the plugin from The7 theme package
Hello HasanAR,
Thank you for writing back to us.
You can download your required add-ons from here.
Regards,
Humayon
Hi I am trying to add the mailster addon but I keep getting an error saying “Download failed. Forbidden” any idea whats wrong.
Hi milestonemediairl,
Thank you for writing to us.
It seems you haven’t activated your Convert Plus license prior; that’s why the addon failed to install.
To activate the Convert Plus license please follow our official documentation
Here’s the reference screenshot.
Best Regards
Humayon
Hey I have done this already. But it still says in the plugin area “Activate License” If I try again I get this message
Already Registered! The purchase key associated with this account is already used on ????.com, You need to purchase another license to use on another site.
I have blanked out the name here so others cant see.
Hello milestonemediairl,
Thank you for writing back to us.
We may need to debug the issue appropriately to give you a better solution about it.
Can you please open a ticket at our support center so that we can take a closer look and help?
Regards,
Humayon
Hi, Please help me check why when use your plugin, my website is getting too slow. I’ve sent you ticket at https://www.convertplug.com/plus/support/open-a-ticket too, Regards,
Hello homeforsell,
Thank you for writing to us.
It appears that our tech support team replied to your ticket.
Feel free to share your thought and continue there.
Best Regards
Humayon
I’m still waiting for support from your team! Please help me check soon!
Hello homeforsell,
If, you are still facing issues, please let us know what your ticket ID is.
With Regards
Humayon
Hi there. I purchased a theme that is AMP compatible. Is the plug-in AMP compatible?
Hello Darroni,
Greetings for the day!
Unfortunately, as of now, Convert Plus is not compatible with AMP.
But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.
Best Regards
Humayon
Hi, Does the plugin have support for tracking/recording GA4 events? thanks. I will purchase another license if it does!
Hi lee8164,
Thank you for your reply.
Yes, Convert Plus Supports events but it’s not yet compatible with GA4.
Please have a look at our documentation for more details.
With Regards
Humayon
Hello. Add-ons feature still working? Can’t add Zapier or ActiveCampaign
Hi pray4me23,
Thank you for your reply.
In our testing environment, both of the mentioned add-ons are working fine.
Can you please let us know elaborately what specific problems you are facing with them?
We are looking forward to hearing back from you.
With Regards
Humayon
I am not getting notifications to my email…Can you please let me know why
Hi mytechmobilebiz,
Thank you for writing to us.
We may need to debug the issue appropriately to give you a better solution about it.
Can you please open a ticket at our support center so that we can take a closer look and help?
With Regards
Humayon
i did yesterday
Hello no response from you
Hi mytechmobilebiz,
Thank you for your reply.
It seems our team is investigating the issue and will get back to you accordingly.
Please continue there.
Also, we appriciate your patience and cooperation regarding this.
With Regards
Humayon
NO word yet…its been a week whats going on
Hello mytechmobilebiz,
We usually respond to tickets within 24 hours on working days but due to holidays and the new year ceremony, it might be got delayed.
Can you please share the ticket ID you opened with us so I can take a look and help?
Looking forward to hearing from you.
Regards,
Humayon
i created this ticket almost two weeks ago…wow
Hi mytechmobilebiz,
I have checked your corresponding ticket and it appears that our dev team requested some additional details to debug the issue further.
Please cooperate with us by providing the additional details our team asked.
We are looking forward to hearing back from you.
Regards,
Humayon
What i told you guys i am not getting the emails…why drag it out…the issue is i cant get captured info to my email address
look if you cant fix it …just refund me please….its going on two weeks…and you guys ask the same question….i give you the same answer…i am not getting the notifications…period
IF you cant fix..atleast let me know where i can find the list in the database
Hi mytechmobilebiz,
Thank you for your reply.
We have responded on your corresponding ticket please check and continue there.
With Regards
Humayon
Hi
How can we Sync data between CP and our software ? i see that only Zapier is available (nowadays there is a lot of alternative: n8n, Make, Integretely, Integromat, Pably, etc).
Do you offer webhook with trigger ?
thanks
Hi SyphaxThemes,
Greetings for the day.
We will integrate more alternatives with a future update.
However, yes, Convert Plus supports Zapier webhook.
Please check official documentation for more details.
With Regards
Humayon
maybe in 2025 we will receive a new update.
Hello graphicscode,
Thank you for your query.
We will release an update ASAP, as the current version of the plugin is stable.
Regards,
Humayon
I found two issues. The image is not displaying in the mobile devices.I have tested with the devices preview it shows on mobile devices but not actually displaying with mobiles.
And the second thing is the close button is not responding with the mobiles it works with the desktop browser but the popup wont close even after several clicks with the mobiles.
Hello graphicscode,
Thank you for your query.
We may need to debug the issue appropriately to give you a better solution about it.
Can you please open a ticket at our support center so that we can take a closer look and help?
Regards,
Humayon
Hello, I deactivated the plugin from my old site. However, after I uploaded the plugin to my new site, there is no way to activate it. How can I do that on my new site please?
Forget it – the activation linked appeared after a while. I can’t see how to delete my comment above, but the issue is resolved. Thanks.
Hello shmickmick
Thank you for writing to us, and glad to hear that the referred issue has been resolved.
Please don’t hesitate to share anything with us if you need help with anything else.
Have a good day
Is there a possibility to use the plugin with local hosted fonts instead of external loaded Google fonts?
Found this and will check it out: https://www.convertplug.com/plus/docs/disable-loading-of-google-fonts-css-from-frontend/
Hello bgoelz
Thank you for writing to us.
Sure please check and let us know about it.
If still, the problem exists, then please open a ticket at our support center so that we can take a closer look and help.
With Regards,
Humayon
After changing the settings to “no google fonts” as described in the above article, everything seems to be fine 
Hello bgoelz
Thank you for your reply, and glad to hear that.
Have a good day
Since updating my site to PHP 8.0 Convert Plus causes a critical error on my site. I’ve had to deactivate it. It’s the only plugin causing me a problem since migrating. Which is a shame because it was really useful. Is there a known issue or an update in the wings?
Hello thestudybuddy,
Greetings and welcome.
We follow compatibility based on the WordPress standard.
So, PHP 7.4 is fully compatible rather than PHP 8 entirely.
Even WordPress is not yet fully compatible with PHP 8.0 and 8.1.
You will find more details here.
With Regards
Humayon
Hi, After I installed the plugin, I see within the plugin pages everywhere icons boxes instead of icons. Error from dev tools console: downloadable font: download failed (font-family: “connects-icon” ... Any help would appreciated!
Hello soliddop,
Greetings for the day.
Can you please try once after clearing your browser and website caching?
Also, you can temporarily disable your caching plugin if you are using any for testing.
If still, the problem exists then please please open a ticket at our support centre so that we can take a closer look and help?
With Regards,
Humayon
Hi Humayon, after a clear cache check and disabling the cache addons the problem remain the same. I already opened a ticket this Monday. Thank you!
Hello soliddop,
Thank you for letting us know.
Our team will check the issue and get back to you accordingly.
Thank you for being so cooperative.
With Regards
Humayon
Hi, I embedded video within the text editor with <video> tag and its playing nice. After I close the modal the video disappear but the sound continue to play in the background. How can I close the video playback with modal at the same time?
Hello soliddop,
Thank you for your query.
We may need to debug the issue appropriately to give you a better solution about it.
Can you please open a ticket at our support centre so that we can take a closer look and help?
Regards,
Humayon
I already opened a ticket. Thank you!
Hello soliddop,
Thank you for letting us know about it.
Our dedicated support team will check and get back to you accordingly.
With Regards
Humayon
1. Tried to import any design, but it only stucks at “importing” text, but it does not import any design. 2. Tried to install mailjet module, but it throws “Download failed. Forbidden”.
Hello tatianna21,
Thank you for your query.
We may need to debug the issue appropriately to give you a better solution about it.
Can you please open a ticket at our support center so that we can take a closer look and help?
Regards,
Humayon
just did, thanks.
Hi tatianna21,
Thank you for letting us know about it.
Our team will check and get back to you accordingly.
With Regards
Humayon
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