1470 comments found.
Why does this plugin so hard to make mailchimp to work
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We’re glad to be able to present Convert Plus with top notch customer service. If you have already purchased the plugin & looking for some help, please open up a ticket at our support center, post your question and our developers will be happy to help. We have awesome Video Tutorials you should check out as well.
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When a slide-in has an error it says something like “There was an issue, admins have been notified”.. but we never saw a notification. Where are these error notifications sent, can we change that email?
Hello,
This error message is sent to the email ID you’ve entered as the admin of the website. Please check your spam folder to see if these emails have gone there. If you still haven’t received them, I would suggest you to please open up a ticket at our support center, so that we can take a closer look and help you resolve things soon.
Regarding changing the email address to receive error notifications, I am sorry, but this is not possible at the moment. However, I have gone ahead and shared this with our developers to see whether they can implement it anytime soon.
Please feel free to let us know in case you need help with anything else.
Regards,
Elvina
Hi! I’m trying to add a consent box for an email submission slide in. I go to the form builder and add a checkbox field type, but the item instead of being display below the email field, it is displayed next to it. How can I display the consent box below the email field? thanks
Hello,
You can certainly do that using the Form layout option as seen in this screenshot.
Please feel free to let us know in case you need help with anything else.
Regards,
Elvina
Hi, thanks for your reply. And using this slidein https://imgur.com/a/uRIJcTr can I place the consent box below? thanks
Hello,
Yes, you can!
Here is a screenshot. You can do that for all the modules where you find the form designer tab under the design options.
Regards,
Elvina
Thanks for your fast reply. But can I use the consent box below with the layout of the button on the right side? email field consent box below
Hello,
That isn’t possible as of now. However, you can try doing that using custom code.
Regards,
Elvina
Hey!
Can you point me in the right direction on how to make the Top info bar fixed on the site without any animation and no delay. Like how Envato has their bar?
Thanks!
Hello,
You can do that by selecting the no effect option under animations as shown in the screenshot here.
You can then set the after few seconds trigger to the least, i.e. 0.1 seconds as shown here.
I would suggest you to enable the Push Page option as seen in the screenshot here.
Please give this a try and let me know how this goes for you.
In case you need any further help with it, I would request you to please open up a ticket at our support center, so that we can take a closer look and help you with it.
PS: Please consider renewing your support period to ensure you get a faster response from our team.
Regards,
Elvina
Hi Elvina, thank you for the reply.
I’ve tested that method prior to posting the comment.
The issue I’m having is that:
1- it still animates on load.
2 – It doesn’t push.
What it does is slide over top the header, then the header snaps below the Top Info Bar.
Any suggestions?
Thanks!
Hello,
Could you please open up a ticket at our support center, so that we can take a closer look to see what is happening and help you set things accordingly?
PS: Please consider renewing your support period to make sure that you receive a faster reply from us.
Regards,
Elvina
I think the problem is that there is no way to set the Info Bar to no have a delay. Even at .01 there is a delay.
Hello,
Yes, you cannot reduce the delay below that. However, I have gone ahead and shared this with our developers to see whether this value can be reduced more. Although it is hard to share a definite ETA for it ow, we’ll surely check if it can be implemented.
Regards,
Elvina
Hi, I’m using your plugin. I made a modal template with email form and download redirection. On internet explorer (all versions) only on “the same tab” redirection works for downloading file after submitting the email. Have any idea to fix that?
Hello,
Could you please open up a ticket at our support center, so that we can take a closer look at why that is happening and help you resolve things?
PS: Please consider renewing your support to make sure you receive a quicker response from us.
Regards,
Elvina
Pre-Sales Question… Can you confirm if Zapier integration has been added?
Hello,
Thank you for your interest in Convert Plus!
Regretfully, Convert Plus does not integrate with Zapier as of now. Just to let you know, we have this added to our to-do list. But, it is hard to share a definite ETA for it.
Please feel free to let us know in case you have any further queries.
Regards,
Elvina
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Hello, interesting in your plugin. Is it possible to make conditions for plugin: It is show only 1 time per day for 1 user. And if somebody used special offer from popup (for example place order) – will not see popup anymore?
Hello,
Thank you for your interest in Convert Plus!
Well, this is certainly possible with Convert Plus. You can use the Cookie settings to determine whether you wish to show the module / opt-in form to users who have already submitted the form or closed it and determine the days you wish to hide that too. Here is an article you can refer to.
I would suggest you to take a test drive to see how things work.
Please feel free to let us know in case you have any further queries.
Regards,
Elvina
Thank you for answer!
You’re welcome!
Hi, I have some questions:
1) I would like to have show my facebook page in a popup to visitors who are indenting to leave a single post page. It’s is intended to make them follow my page to catch up with latest news. And I don’t want to show the popup before they read my post. I prefer to do that after they read my post as it makes more sense. Is it possible?
2) I use a question board plugin where people give answers and comments. There is a comment button and when I click that button, by default, it will bring up a comment box, which is hidden. I want to show another popup when people click that button. And this shouldn’t have an effect on the way that button traditionally works. This would require that I have to add something to that plugin php file, right? I would like to know if this is possible?
Thanks
Hello,
Thank you for your interest in Convert Plus!
Here are the answers to your questions:
1. You can certainly add a link to your Facebook page and encourage users to like and follow it. You can use the exit intent trigger to show this module right when a user is about to leave the page. However, you won’t be able to detect whether he has completed reading the post and then trying to exit. This is possible using our other plugin – Convert Pro that allows you to use rulesets for triggering a popup.
2. Regarding the button displaying a comment form when clicked and you displaying a popup when this button is clicked, you can do that too. I am not sure how that will look as I have no idea how the comment form appears. But you can easily trigger a Convert Plus on the click of a button or an element using a CSS class. Here is an article you can refer to.
I would suggest you to take a test drive to see how this works.
Please feel free to let us know in case you have any further queries.
Regards,
Elvina
When using Sendgrid, how do I select single opt in?
Hello,
Selecting whether you wish to proceed with a double opt-in or a single opt-in is completely dependent on how the third party software that you using allows you to.
When it comes to SendGrid, I found this article for your reference that says that the SendGrid Email Policy requires all email addresses to be confirmed with a double opt-in.
Hope this helps.
Please feel free to let us know in case you have any further queries.
Regards,
Elvina
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