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I installed the plugin, but I m not getting anything under Convert Plus Addons, there is a message sayin “All available extensions have been installed!” but when I try to create a new campaign, I get asked to install third party CRM and mailer software…
Can you please get in touch with us through our support center so that we can take a closer look and help?
I have a problem with fonts.I build my popup using open sans font. After I save it, ConvertPlus revert back my open sans font and shows default fonts. Can you help me? Thanks!
Can you please open a ticket at our support center, so that we can take a closer look to see what is happening and help?
The plugin keeps deleting my Modal Popups?Like it is a new install. After i made a new Modal, it again got deleted.. wtf?
Can you please open a ticket at our support center so that we can take a closer look and help?
Hi, we use Mailup email provider, can you integrate with it? Does your plugin support webhook/post? Is there any way to integrate with this service?
Thanks for you support.
Thank you for reaching out to us!
Unfortunately, we do not have a direct integration with MailUp as of now.
But, you can always embed a custom HTML form if the MailUp provides you one.
If not, you can also build an integration of Convert Plus with MailUp by referring to the article here.
Is it possible to insert block from gutenberg to popup? (I’ve got 3 last articles with thumbnails).
Thank you for getting in touch!
Unfortunately, Convert Plus does not allow you to add Gutenberg blocks within it.
But, you can add custom HTML code in a blank style to design a popup like you want. Here is an article that might help.
Please feel free to let us know if you have any further questions.
Unable to change WC checkout form campaign to Mailster Campaign! Whats the issue? It keeps getting set to the first available campaign.
Can why can’t we pull Name and Phone from WC checkout form.
I’d like to inform you that this is a recent issue we came across and have fixed it already in an update scheduled to release in a couple of days.
Just in case you need a dev version of this fix, please open up a ticket through our support center, so that we can help.
I am sorry, I missed your second comment here.
The Connects-WooCommerce collects lead name & email from the WooCommerce checkout form. Currently, it does not pull the Phone Number of the user.
1- We bought the plugin and trying to verify the purchase in WordPress back-end but instead of connectiving with Envato site it connects with brainstormforce.com. We never signed up at brainstormforce.com so why would the plugin require us to activate the plugin through brainstormforce.com ?
2- Not sure if above is the reason or not but we cannot activate any of the Addons as the download is silently killed.
3- Furthermore the plugin gives js error on front end i.e.
Uncaught Error: Permission denied to access property “apply”
and this breaks our site we are building.
“wp.updates.l10n.installFailedShort is deprecated since version 5.5.0! Use wp.i18n instead.” is what we get when we try to download any of the Addons.
This shouldn’t be happening. Would you mind opening a ticket at our support center, so that we can take a closer look to see what is happening on your side and help?
Does this plugin follow WCAG2.1 Modal windows guidelines?
I am using template 20 with a white background, custom image icons. How do I change the shadow color of the icon boxes to whatever color I wish?
Could you please share some more details so that I can take a closer look and help you better?
A couple of screenshots will help.
Hi, is sendgrid integration done yet?
You can definitely use Convert Plus with SendGrid. Here is an article that will help you.
Please feel free to contact us if you need any further help.
Having used this successfully for a while now, unfortunately, two bugs have appeared. Bug 1 – Scrolling across whole site disabled – The worst is that I have a popup enabled to appear after a few seconds. The user dismisses the popup ok, but thereafter whichever page they go to scrolling stops working after a few seconds and you can’t do anything on the page without refreshing it. This makes the plugin useless as the site becomes unusable if the popup is enabled.
Bug 2 – Once I have made and styled the popup, and then go back to modify it has disappeared altogether! Cannot see it again to modify it further.
That’s strange and it should not be happening!
Can you please open up a ticket at our support center, so that we can take a closer look and help?
I’ve sent a message to support over a week ago and had no reply yet other than confirmation that they had received my support request. Naomi
We should have replied to your ticket back then. Can you please share your ticket ID or the name used while opening the ticket so that I can track it for you?
Presale question.. Will it be possible for one to embedd popup in a post, or like to an image so when someone click on the image, popup lead generation form will appears?
Thank you for getting in touch and also for the purchase!
Here is an article that will help you embed a popup inline on a page or post.
You can also display popups when users click on images or text on a page or post. Here is an article that will help.
Please feel free to let us know if you need help with anything else.
Hello, I just purchased your plugin less than 20 minutes ago. There’s nowhere to enter the license key, and under extensions it just says “All available extensions have been installed!” I’m trying to set up the plugin with Mailster.
Please help! Thanks.
I went to plugins and found out how to activate the plugin, but now still having the same problem. And when I go to dashboard > let’s get started, it goes to a page that says I’m not allowed to view this page.
EDIT: Convert plus under plugins shows, I still need to activate the plugin, but it’s active in the Envato authorizations.
I’ve fixed the problem. I deactivated and uninstalled the plugin, cleared server cache and browser cache for good measure. Went into the MySQL database and deleted all entries related to ConvertPlus and Brainstorm Force. Deactivated the license in Envato. Reinstalled the plugin and this time instead of diving right into the plugin options I went to the plugins section and activated the license. This time it activated the plugin successfully.
It might’ve had something to do with the Envato authorization page it took me to when first trying to activate the plugin, the second time it skipped that part and went right to activation.
Now I’m having a different issue… When I click to install the Mailster addon, it starts showing the downloading animation, but then that extension area just goes blank and the addon doesn’t install.
I downloaded the addon from your site and installed it manually. I created a campaign for Mailster. But now when I go to “Let’s get started” to create a Modal, it says I’m not allowed to view the page.
I got it working now. I enabled the Modal popup setting so now Modal popup shows up in the plugin options. Thanks!
I am glad everything is working fine for you!
Please feel free to get in touch with us in case you need help with anything.
I have a quick question. I am using slide-in, center right. After the slide-in shows and the user clicks to close there is a sticky button (default is click me in red). How do I get this button to keep showing so the user can click on it when he wants? At the moment once the user closes it and navigates away from the page that sticky ‘click me’ button disappears even when re-visiting that page.
Can you please open up a ticket at our support center with more detailed information and your website URL, so that our developers can take a closer look and suggest to you what’s best?
The new subscriber email notifications are failing to send to the email that receives the email list notifications since this latest update, it wasn’t a problem before. I have Amazon SES properly configured in wp-config.php and the Offload SES Lite plugin is showing that these emails are failing to send. I’m currently using your plugin’s popup to gather email subscribers along with the Mailster plugin with your addon. I’ve now enabled debugging and I’ll let you know what it shows after the next one fails.
This looks related to your plugin’s latest changelog:
Core Web Vital – Added width and height attributes for image elements.
[02-Jun-2021 19:50:21 UTC] PHP Notice: Undefined index: cp_close_image_height in /home/theaegis/public_html/wp-content/plugins/convertplug/modules/modal/functions/functions.php on line 315
[02-Jun-2021 19:50:21 UTC] PHP Notice: Undefined index: cp_close_image_height in /home/theaegis/public_html/wp-content/plugins/convertplug/modules/modal/functions/functions.php on line 665
It appears to be fixed now.
Sorry to hear about the issue – but I am also glad now that it is fixed!
Please feel free to get in touch with us through our support center, in case you need any further help with anything else.
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