Reviews for Popup Plugin For WordPress - ConvertPlus

477 Reviews

for Code Quality

Hello,
Let me show you something. Here is your own "CSS Trigger" demo page https://www.convertplug.com/plus/css-class-trigger-demo/ and here are results of running that page under Chrome profiler http://prntscr.com/hdv5bj. As you can see the "scripting" part took about 90% of the time comparing to the "painting" and "rendering". Almost all of that time spent in Convert Plug/Pro event handlers doing a job of reinitializing every single popup registered on the site on every UI event like "mouse scroll" or "mouse leave" no matter what triggers are actually configured and on what pages the popup is enabled. And this was just a page with a single popup.
On any normal page, the "scripting" should take only a fraction of the total time. Now imagine this site having several popups and some decent content to scroll. Can you imagine the lags it causes in rendering the page on mobile devices like iPhone 6? Check your own code - in "$( document ).scroll( ...)" you loop over every single popup and reload it (re-parse all cookies, etc) even if the event and the current page are not applicable to that popup. Here are you are multiplying UI events by the number of popups you have on the site in total and on every pair you perform an expensive initialization. Still does not sound like a major performance problem? From programming 101, you are never supposed to multiply operations in any well-designed code cause it leads to quadratic time complexity - something you always want to avoid by all means.
The fact that you "have not come across any major performance" explains why I gave up. I got sick of your support talking to me like this problem does not exist. The "fixes" declared as solutions were the most frustrating experience - after sending your team all the details - they didn't take time to actually understand it and obviously didn't test their "fixies". UI and feature-wide I think this plugin has a lot of potential though, but the current perf issues are unacceptable.

BrainstormForce

Author response

Hello Evgeny,

I have cross checked the issue and found that the statistics at your end are quite different from those what we can see. Our team has also tried providing you with a fix that should have worked fine at your end. Just to let you know, we do not share a dev version until it is tried and tested at our end.

Having said this, we've tried everything thats possible in the time frame that you've given us. Also, we've mentioned earlier that we are working on optimization and it will take some time until we release that. Our team has been working on several things and there are around 100k+ users to cater to. Therefore, things like these do take time. A little patience and co-operation was all we expected from you.

Anyways, looks like you aren't really happy with the purchase and are not going to continue using the plugin. Therefore, I suggest you to apply for a refund, and we'll gladly process that for you.

for Customer Support

It is not the easiest plugin to use. But once you get use to how it works you can make some really effective popups.

Customer support is really good. They help overcome the ease of use issues.

In fact, I originally rated this 3-stars. But support was timely, helpful and dealt with my frustration in a friendly manner.

So, I upped my rating to 4-stars.

BrainstormForce

Author response

Hello,

Thank you for the change in ratings! We are glad you are now comfortable using Convert Plus. Our team is always here to make things easy for you. Please feel free to get in touch in case you need any further help or guidance. :)

for Customer Support

Technical and customer support is amazing.
They stay with you till your issue is solved.

BrainstormForce

Author response

Hello,

Thank you for dropping by and sharing your experience here! It gives us immense pleasure to be able to help our customers. :)

Please feel free to get in touch in case you need any further help or guidance.

for Customer Support

A very good and complete addon, and a quickly support ! Very good job :)

BrainstormForce

Author response

Hello,

Thank you for the ratings and the review! Please feel free to get in touch in case you need any further help.

for Customer Support

We had a compatibility issue with GetResponse Enterprise 360. Prajakta from ConvertPlus made some changes on the plugin so that the automation aspect of the Plugin would work with our GetResponse account. Really appreciated the attention to customer service, would definitely recommend!

BrainstormForce

Author response

Hello,

Thank you for the ratings and a wonderful review! Customer satisfaction is our top-most priority and we'd love to help you in all possible ways.

Looking forward to serve you more.

for Code Quality

No support for multi-site and bad Support in general.

Get ready to play email tag with people in India and wait 24 hours per reply.

Pretty typical of WordMess though.

BrainstormForce

Author response

Hello,

I am sorry for the inconvenience caused! Just to let you know all the products sold on CodeCanyon are available for a single site only. Therefore, Convert Plus can be used on a single site only. However, in case of multi-site setups, you can use a single copy of the plugin. Regarding the support, we make sure we reply to tickets within 24 hours on working days. Users have received replies within a couple of hours and even within a few minutes, depending on when we receive the requests.

I am sorry if you have had a bad experience which is actually rare. If you are still looking out for help and guidance, would you mind sharing your ticket ID, so that I can look into the matter myself? We would love to get back with a solution. Moreover, if you still aren't happy with the purchase, you can apply for a refund and we'll gladly process it for you.

for Customer Support

This is a great plugin - the best pop-up plugin I've tried. LOTS of excellent, customizable templates and features. I had some questions about my specific setup and the customer services was very good. They responded quickly and stayed with me till we were able to figure out my problem. Highly recommend this plugin.

BrainstormForce

Author response

Hello,

Thank you for dropping by and sharing your views about the plugin! Please feel free to let us know in case you need help with anything else.

for Customer Support

Wonderful customer support and plugin!

BrainstormForce

Author response

Thank you for the rating and a wonderful review!

We are glad you are happy with the plugin and our support. Please feel free to let us know in case you need any further help or guidance.

for Flexibility

Great Options to get Conversion.

BrainstormForce

Author response

Hello,

Thank you for the ratings! Wish you a lot more conversions than you thought. ;)

Please feel free to get in touch in case you need any help or assistance from us.

for Feature Availability

While being straightforward to use, ConvertPlus offers a lot of features and flexibility.

Support is really helpful and prompt, too.

BrainstormForce

Author response

Hello,

Thank you for the ratings and a wonderful review too! We are glad you liked the plugin and are happy with our support too. Please feel free to let us know in case you need help with anything else. :)

for Customizability

Great product! Feature rich, great and rapid support.

BrainstormForce

Author response

Hello,

Thank you for the ratings! We are glad that you are happy with the features and our support. Please feel free to get in touch in case you need any further help or guidance.

for Customer Support

Great support for a great plugin

BrainstormForce

Author response

Hello,

Thank you for the ratings! We are glad you are happy with the support we extended towards you. Looking forward to serve you more. :)

for Customer Support

Great support! Highly recommend

BrainstormForce

Author response

Hello,

Thank you for the ratings and for recommending Convert Plus! :)

We are glad you are happy with our service. Please feel free to let us know in case you need help with anything else.

for Customer Support

The Team took time to help me fix an error before the next version was released. Super helpful and much appreciated.

BrainstormForce

Author response

Thank you for the ratings and the review! :)

We are glad we could help you on time. Please feel free to let us know in case you need help with anything else.

for Customer Support

Great customer support by email to assist with getting the plugin working as desired.

BrainstormForce

Author response

Hello,

We are glad you had a great experience with our support. Thank you for the ratings and for sharing your experience here. :)

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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