After using this for about a year, my contacts acquired via this app's modal pop-up are almost all spam. Thousands of spam contacts despite using re-capcha and honeypot protection.
820 Reviews
The support works quickly and reliably. Every inquiry could be answered to our complete satisfaction.
Author response
Thank you for your positive feedback!
We're thrilled to hear that our support team was able to assist you quickly and effectively. Your satisfaction is our top priority. We appreciate your kind words and are here to assist you whenever you need.
by cchab 1 year ago
I had an issue with the plugin that actually came from my side, and the team found it so quickly.
In short, not only is this tool amazing, but the support is top-notch as well.
A big thank you!
Cédric
Author response
Hello,
Thank you for your ratings and review! :)
I'm thrilled to hear that you found our response quick and accurate. We truly appreciate your feedback and are here to assist you whenever you need.
Very, nice customer support with some of the most full feature wordpress products.
Author response
Hello,
Thank you for your ratings and review! :)
I'm thrilled to hear that you found our response quick and accurate. We truly appreciate your feedback and are here to assist you whenever you need.
Brilliant plugin and support!
Author response
Hello,
Thank you for your ratings and review! :)
I'm thrilled to hear that you found our response quick and accurate. We truly appreciate your feedback and are here to assist you whenever you need.
Excelent! Brillant! Thank you!
Author response
Hello,
Thank you for the review and ratings!
We really appreciate it. :)
Used to work but stopped a few months ago. I agree with other recent purchasers that support is useless as the developer claims there is nothing wrong with the plugin despite it not working for them.
I strongly encourage anyone considering purchasing to read the most recent reviews before wasting their money.
Author response
Sorry to hear that you aren't happy with the plugin.
Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience. While we strive to provide a reliable product, we also recognize that issues can arise, and we’re constantly working to improve our support and troubleshooting processes. We are always working to improve, and your feedback is invaluable in helping us enhance our product and support.
I paid to download this plugin for my WP website. Unfortunately, the plugin will not upload. I have sent a request for support 2 days ago. I have not received any response. I am currently having to reach out to my webhosting support to figure out why this plugin will not upload. However, my WP website keeps saying "No valid plugins found." I hope purchasing this was not a scam.
Author response
Sorry to hear that you aren't happy with the plugin.
I'd like to inform you that we haven't heard of such complaints from our users. But we'd definitely like to look at what you are facing and help get things right.
ICan you please share your associated Ticket ID so that we can check further?
I purchased it, but when I try to activate it, it's not letting me. Says I don't have the license. I asked support for help but a month later they still haven't helped. Not good.
Author response
Hello,
Sorry to hear that you aren't happy with the plugin.
Further, It seems we have already resolved and responded to you query.
Feel free to respond on the same if you need help with anything else.
No longer working. Seems abandoned.
Author response
Hello,
Sorry to hear that you are not happy with our plugin!
Currently, the Popup Plugin For WordPress - ConvertPlus is a stable plugin and therefore it does not need regular updates.
But, we still release updates to fix or improvise anything to match the trend or make it compatible with the latest WPBakery Page Builder and WordPress updates when needed. Otherwise, it is a stable product and we certainly offer support for it. :)
Please get in touch with us through our support center so we can help. I am sure you'll be happy once things are set up and you see them working all fine. :)
WARNING: DO NOT Purchase this Plugin; it does not work. Support is Terrible. Last updated in 2021. I learned my lesson.
Author response
Hello,
Sorry to hear that you are not happy with our plugin!
I'd recommend you to take a look at our knowledge base articles that will help you at every step of using the plugin. We also offer dedicated support from our friendly team who can help you understand and set things up.
Please get in touch with us through our support center so we can help. I am sure you'll be happy once things are set up and you see them working all fine. :)
It's hard to make content updates. not always work
Author response
Hello,
Sorry to hear that you aren't happy with the plugin.
I'd like to inform you that we haven't heard of such complaints from our users. But we'd definitely like to look at what you are facing and help get things right.
Can you please open a ticket through our support centre so that we can take a closer look and help?
Easy to use
Author response
Hello,
Thank you for the review and ratings!
We really appreciate it. :)
Used to work well, but now it provides and error on my website, I tried it on another, and it crashed the site. Poorly built.
Author response
Hello Steve,
Sorry to hear that you aren't happy with the plugin.
I'd like to inform you that we haven't heard of such complaints from our users. But we'd definitely like to look at what you are facing and help get things right.
Can you please open a ticket through our support center so that we can take a closer look and help?
The product is far less flexible or intuitive than it should be. It can’t do simple things like include first and last name as fields in a basic subscription PopUp. As a result, it’s limited. Plus, installing was a bear, and support virtually nonexistent without going through a labyrinth starting with Envato —who tells you to contact the author. Nothing about this is easy.
Author response
Hello,
Sorry to hear that you aren't happy with the plugin.
I'd like to inform you that we haven't heard of such complaints from our users. But we'd definitely like to look at what you are facing and help get things right.
Can you please open a ticket through our support centre so that we can take a closer look and help?
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