16473 comments found.
Theme is amazing and proper support was delivering by author. Only 1 thing lacked for this SEO Ad on. Can you please add more SEO techniques to this theme or create SEO paid plugin as add on so that it can accept every modern seo techniques such as yoast,rankmath for woocomeerce. it will be very helpful to those customers who purchased this theme
hello guys in the new update, there is Pickup point manager : where to add the manager ? ( Multi Vendor Is OFF ) and offline payments are not appearing in the checkout in guest or although i have added offline payments also SELLER is OFF in house products.
Pickup Manager : https://prnt.sc/OwlA863VCAuC Checkout payment : https://prnt.sc/pE8uls7g7rwC offline payments : https://prnt.sc/_Cd6ABCD8ySP
Problem FIXED. my mistake
server is not working website is not working Connection timed out Error code 522 Visit cloudflare.com for more information. 2026-07-09 05:43:25 UTC You Browser Working New Delhi Cloudflare Working demo.activeitzone.com Host Error What happened? The initial connection between Cloudflare’s network and the origin web server timed out. As a result, the web page can not be displayed.
What can I do? If you’re a visitor of this website: Please try again in a few minutes.
Problem solved. Please check again.
Dear Active IT Zone team, your developer team was working on issues related to Google Merchant Center and Meta Catalog product synchronization on my website. In the meantime, new problems arose, and my website has now stopped working completely. I consulted the server team, and they stated that the issue lies within the code. I informed your team about this, but they offered no assistance and did not even deem it necessary to reply. These issues were caused by your team; my website is completely non-functional, and I am incurring significant losses. Thinking it might be a server-related issue, I even transferred the website to a different server, yet the problem remains unresolved. I request you to look into ticket #3664 and have my website fixed. I would be grateful.
Thank you for your feedback.
We understand the impact that website downtime can have on your business. However, based on the information available, the issue cannot be attributed to the original product without proper verification.
Please note that once the source code has been modified by a third party, responsibility for the resulting implementation and any issues arising from those modifications rests with the team that performed the changes. Since we do not have visibility into those custom code changes, we cannot determine whether the current issue is related to our original product or the custom development.
Additionally, we have confirmed that your support period has expired.
To verify whether the issue is related to our product, we recommend installing a fresh, unmodified copy of the latest version of our item. If the same issue occurs on a clean installation of our original code, we will gladly investigate it further for customers with an active support subscription.
Based on the current information, we are unable to provide support for a customized codebase that has been modified by another development team.
This comment is currently being reviewed.
- WHY THE ORDER IS NOT CONFIRMING ?
- Buyer can’t buy products and unable to update system. Update files fails to upload. Support ticket is taken but no reply given to my email.
ticket id: 4589, 4576
Code Review – Facebook Conversion Service
1. Email/Phone not normalized before hashing Facebook requires lowercasing + trimming emails, and stripping phone numbers to digits only (with country code, no +, spaces, or dashes) before hashing. Currently raw values are hashed directly: php”em” => $user && $user->email ? hash(‘sha256’, $user->email) : null, This will hurt match quality. Fix: php”em” => $user && $user->email ? hash(‘sha256’, strtolower(trim($user->email))) : null, “ph” => $user && $user->phone ? hash(‘sha256’, preg_replace(’/\D/’, ’’, $user->phone)) : null,
2. IP address may be incorrect If the app sits behind Cloudflare/Nginx/a load balancer, request()->ip() may return the proxy’s IP instead of the real client IP. Check that TrustProxies middleware is configured correctly.
3. No error handling on the HTTP call phpHttp::post($config[‘url’], $payload + [‘access_token’ => $config[‘access_token’]]); Facebook error responses (invalid token, bad payload, etc.) are never checked or logged, so tracking can silently fail without anyone noticing. At minimum: php$response = Http::post(...); if ($response->failed()) { \Log::warning(‘FB CAPI failed’, $response->json()); }
4. Synchronous/blocking call This HTTP request runs inline during checkout/page load, which can slow down the request. It should be dispatched to a queue job instead (e.g. dispatch(new SendFbEvent(...))).
5. Currency::findOrFail is risky If the currency setting is missing or invalid, this throws an exception and can break the whole purchase flow — tracking code should never be able to break core business logic. Wrap it in try-catch.
6. Direct use of env() Per Laravel best practices, env() shouldn’t be used outside config files (it breaks when config is cached). Should use config(‘services.facebook.pixel_id’) instead, with the value defined in a config file.
7. Missing external_id Adding external_id (a hash of your internal user ID) in user_data would improve Facebook’s match quality.
Send it to your previous ticket. Thanks.
Okay, thanks.
Please reply to Ticket ID #4561. I have been waiting for your response since yesterday. It’s urgent for me, so I would really appreciate it if you could respond as soon as possible.
Thank you.
Okay. Thanks.
Allow sellers to manage there order shipments
Do you purchase this item yet?
You have to custom the code, Thanks.
Hello Active eCommerce CMS team. I already sent my Flutter app configuration as requested regarding an issue where my website displays product details but the app does not. I haven’t received any response yet. Could you please check my support request and get back to me when you have a chance? Thank you. ticket ID is 4557
Already your ticket has been responded.
Just giving suggestion as usual.
1. “Product Wise Shipping”, Allow seller to confirm or reject the order by themselves. some seller may not want to fulfill the order, or may need time to fulfill the order, by allowing them to have access to confirm or reject the order will also help admin not to confirm order for unavailable sellers. it should work in this way. customer place order -> seller confirm order -> admin or system send courier for pick up -> and control the rest.
2. Remove tax from product price in the storefront product card You can show the tax just like in the checkout, real product price on top and tax showing under it.
3. Integrate Easyparcel shipping gateway The API and documentation are in this link. https://easyparcel.com/my/apilanding/ . it support Individual API and Marketplace API
4. Prevent duplicate payout requests Block sellers from submitting more than one payout request using the same total wallet balance. Once a payout request is created using the seller’s full wallet balance, that amount must be locked immediately until the request is either approved or rejected.
5. Introduce PENDING BALANCE for Undelivered products Funds from undelivered products should remain in Pending Balance and must not move to available balance until delivery is confirmed.
6. Add Admin Reject workflow for sellers payouts request (APPROVE + PayNow / REJECT + Reason like pending dispute, verification, fraud, Policy violation etc.)
6. Block unverified sellers from making payout requests Any seller who has not completed their seller verification form must not be allowed to submit payout requests until verification is completed and approved.
8. Customers cancel paid order button is no longer showing and sellers cancel order is not showing in anywhere.
Thanks for your suggestion.
Carrier Wise Shipping Cost can’t enable why ?
There may be some problem with your setup. Create a ticket at http://support.activeitzone.com Support staff will guide you. Thanks.
There is no option to enable all countries in the shipping zone, it has a lot of bugs, not a single product has sold after purchase, it just keeps getting setup and shows a lot of errors.
There may be some problem with your setup. Create a ticket at http://support.activeitzone.com Support staff will guide you. Thanks.
shipping zone no have option enable all country , lot of bugs, after purchase never done 1 sales , just keep setting lot of error
Your active shipping countries are assigned to inactive or undefined shipping zones. Please review your zone setup before enabling carrier-wise shipping.
There may be some problem with your setup. Create a ticket at http://support.activeitzone.com Support staff will guide you. Thanks.
Hi, I recently updated to version 11.1, and since then I’m facing the following issues on my live site:
The category section on the homepage is not loading. Individual category pages are not loading. The flash deal page is not loading.
I have already cleared all types of cache (application, config, view, route) multiple times, but the issue persists. I raised this with support previously, and I was told the script is fine on version 11.1. However, I’m still experiencing these problems on my live site. I understand the script may work correctly in your testing environment, but something is clearly going wrong on my server after the update — possibly related to a database column, migration, or a script-level bug that only shows up under my specific data/configuration. I would really appreciate it if your team could take a closer look at my live site directly, since the issue is reproducible there but perhaps not in a fresh/test environment. Screenshots of the errors:
https://prnt.sc/87kOnRbx4jHu,https://prnt.sc/T7QaDnsnqeEm,https://prnt.sc/604JrX8LrfAwNote: My support package has recently expired, and I understand that. I am willing to purchase a new support package if needed — I just wanted to report this issue clearly first, since it’s a critical, site-breaking problem affecting my customers. Thank you for your understanding, and I look forward to your help resolving this. Best regards,
Thanks for sharing. We are checking and will let you know.
Dear active it team, Your system is not installing. I have tried also as you said but it is not working anyway. Ticket number 4576. I need your actual assistance.
Installation & Setup is not included in support package. Though we will help you on next business day, thanks.
I just found ad on for this script
https://codecanyon.net/item/active-ecommerce-chat-support-app-for-support-board/30024848?srsltid=AfmBOopeH-rVlNlxvHFepX6L6mgn4w-WPh-CARMwECvC4b07ksE8fol6i want to ask is this work properly compatibile with our script? as an author would you like to recommend this as an ad on to your product since its a third party one
We haven’t checked it. This is not our official product, so it may not function as expected with our newer versions. Thanks.
reset domain please
Re activate with your new domain, it’ll automatically reset. Thanks.
thank you
Hello still waiting for your response. Seems you missed it. I will write here again:
Hello. Thank you for your response.
I am unable to see the kyc you have for sellers. I only see their name, email and number, address and a profile picture across the system (admin and seller dashboard). By kyc, i mean where they can submit documents to verify their personal identity (government issued and others).
Can the api be included/configured now or in future updates?? It will really make your script very versatile.
I am very concerned about the shipping couriers you used by default as they are more india focused. Our market is mostly focused on business with products and customers in europe, the americas and africa. So we are concerned that using your current shiprocket solution may cause higher shipping costs or longer delivery times because shipments often route through their (more) multiple hubs.
Do you have clients that operate within these regions i talked about and how do they go about it. I would be glad if you can give me clarity and detailed information about these.
When you say ‘slow for some technical reasons’, hope this reason(s) are not general and will not affect our own installation/website??
Lastly, you skipped this question:
“And so many basic features are considered premium plugins/addons???
There about 9 of them. It can be stressful and expensive purchasing and activating them one-by-one. Do you have a bundle that comprises of them all? If possible including the apps as well”
Again, i really am interested in your script and i am finalizing my decision to purchase them. But i just need these questions properly answered so i can take my final decision. Thanks a lot
Replied in previous comment. Thanks
Is there any crypto payment or can add?
There is not any as for now. You have to customize to have that. Thanks.
