16474 comments found.
Is there any crypto payment or can add?
There is not any as for now. You have to customize to have that. Thanks.
Doea thia acript have any cronhobs settings
Yes there is some.
Hello I recently updated my Active eCommerce CMS script for my website (souqmy.com) from version 9.8.0 to version 11.1. Unfortunately, immediately after the update process, the website stopped working completely and is now returning a “500 Internal Server Error”. I have attached a screenshot of the error page for your reference. Could you please assist in identifying the root cause of this issue and provide the necessary steps to resolve it? Please let me know if you need me to provide the Laravel error logs or any temporary server access to investigate the issue. Looking forward to your prompt response.
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Please create a ticket at http://support.activeitzone.com Thanks.
Hello ActiveITzone Team,
I have another question regarding customization.
In the checkout page, I want to force the customer to only use Cash on Delivery (COD) as the payment method, and I want to completely hide all other payment gateways or options.
Could you please point out the exact file name and path responsible for rendering the payment options in the checkout view so I can modify it myself?
Thank you for your guidance!
Please create a ticket at http://support.activeitzone.com Thanks.
Hi!
I am glad we are beginning to see some form of product upload automation. The question is, does the new Google Workshop and Facebook catalog work for sellers as well? Can the sellers use it to sync their products directly, or is it only for in-house products?
Warm regards
For now it’s only for admin. Thanks.
Thank you for your response. I think it would even be better if it’s open to sellers as well since Active eCommerce CMS is actually for a multistore.
Thanks
Thank you for your suggestion. We definitely plan to make this available for sellers in a future update.
However, before exposing this functionality to sellers, we want to observe its performance through one or two stable releases. If we receive feedback or identify any issues from customers during real-world usage, we will refine the feature accordingly before making it available to sellers.
Features that involve third-party integrations require extra caution, as their behavior can vary depending on external services and different server environments. Running them in production first allows us to validate stability, compatibility, and the overall user experience before giving sellers direct access.
Our goal is to ensure the feature is reliable and thoroughly tested rather than releasing it prematurely and creating unnecessary complications for both sellers and administrators.
I appreciate your response. Looking forward to it.
Warmest regards!
i was send you an email to fix my product key issue, what can i do ?
Please create a ticket at http://support.activeitzone.com Thanks.
Hi Team,
I have a feature request for a future update of Active eCommerce CMS.
It would be very useful if the homepage product sections (such as Featured Products, New Arrivals, All Products, etc.) had an option to display products in random order. This would ensure that different products are shown to visitors on each page refresh, giving more products equal visibility instead of always displaying the same ones.
Please consider adding this feature as a built-in option in one of the upcoming updates.
Thank you for your continuous improvements and support.
Thanks for your suggestion. We are noting the point. And we will try to integrate it in our upcoming updates.
Hey guys. Wonderful script you have. I have a few questions please.
Is there a kyc system for this platform that we can check our sellers and customers (can be made optional)
Does your script have a restapi system. Your script is amazing and it could also be made more efficient if there is a way of communicating with other services via api
why is the site and app so slow??(especially the app) Is this from the technology you used for them or hosting??
All your shipping options are in or around india. I thought this script is to be compatible with global ecommerce?? What of America, Asia, Africa, Europe??
How does the tracking system work and where can I see it functioning??
Please assist with clarity. Thank you
And so many basic features are considered premium plugins/addons???
There about 9 of them. It can be stressful and expensive purchasing and activating them one-by-one. Do you have a bundle that comprises of them all? If possible including the apps as well.
Thank you.
There’s KYC for Sellers, API sytem is not built inside, The tracking system can be shown by order ID or by Tracking ID, Shipping API’s are currently around India, But we have plans for EasyShip in futur, Our site or app is slow for some technical reasons and for heavy uses at a time with multiple login at a time in admin panel. Thanks.
Hello. Thank you for your response.
I am unable to see the kyc you have for sellers. I only see their name, email and number, address and a profile picture across the system (admin and seller dashboard). By kyc, i mean where they can submit documents to verify their personal identity (government issued and others).
Can the api be included/configured now or in future updates?? It will really make your script very versatile.
I am very concerned about the shipping couriers you used by default as they are more india focused. Our market is mostly focused on business with products and customers in europe, the americas and africa. So we are concerned that using your current shiprocket solution may cause higher shipping costs or longer delivery times because shipments often route through their (more) multiple hubs.
Do you have clients that operate within these regions i talked about and how do they go about it. I would be glad if you can give me clarity and detailed information about these.
When you say ‘slow for some technical reasons’, hope this reason(s) are not general and will not affect our own installation/website??
Lastly, you skipped this question:
“And so many basic features are considered premium plugins/addons???
There about 9 of them. It can be stressful and expensive purchasing and activating them one-by-one. Do you have a bundle that comprises of them all? If possible including the apps as well”
Again, i really am interested in your script and i am finalizing my decision to purchase them. But i just need these questions properly answered so i can take my final decision. Thanks a lot
Seller Verification with Form Builder A flexible Seller Verification Form Builder is available, allowing administrators to create custom verification forms based on their business requirements. You can add different field types such as text inputs, file uploads, checkboxes, dropdowns, and more, enabling a customized KYC or seller verification process without modifying the source code.
API Integration Support If you require integration with any third-party service, payment gateway, shipping provider, ERP, CRM, or any other platform, simply let us know the API details. As long as the provider offers a suitable API, the integration can be planned and implemented accordingly.
Easyship Integration Coming Soon We are actively working on integrating Easyship, which will provide comprehensive global shipping support. Once released, merchants will be able to connect with Easyship to access international courier services, automated shipping rates, shipment management, and worldwide delivery capabilities.
Global Customer Base Our products are trusted by businesses across the globe, with thousands of customers operating in different countries and industries. If you have any region-specific questions or would like to know whether a particular use case has already been implemented by another customer, please feel free to contact our support team.
Technical Reasons for slow in the Demo As our demo servers need to accommodate a large number of simultaneous visitors while maintaining stable performance, security, and a consistent user experience for everyone.
Modular Add-ons for Security and Licensing Many advanced features are distributed as separate add-ons rather than being bundled into the core product. This modular approach not only allows customers to install only the features they need but also helps protect our intellectual property, minimize software piracy, simplify maintenance, and enable independent updates for each module.
app product page is not opening after the update 11.1
Please create a ticket at http://support.activeitzone.com Thanks.
Please improve the Order Management system by displaying the Order Source (Website, Mobile App, or POS) in both the Order List and Order Details pages. For POS orders, if the customer is registered, display the customer’s actual name instead of showing “Guest” and ensure the order is properly linked to the customer account. Additionally, add an Order Source filter (Website/App/POS) to the Orders page and make sure the order source is stored correctly and remains unchanged throughout the order lifecycle. (Screenshots: https://prnt.sc/9o9xJOZs3xOn | https://prnt.sc/z9e3hoQVGtEy
Thanks for your suggestion. We are noting the points. And we will try to integrate it in our upcoming updates.
Hello Support Team,
I would like to suggest adding native support for TikTok Pixel and TikTok Events API in future releases.
TikTok has become one of the most important advertising platforms for eCommerce businesses, and native integration would help merchants track conversions, optimize campaigns, and improve advertising performance without relying on third-party solutions.
Thank you for considering this feature
??????
We have plans but it’ll take sometime. Thanks.
Hello Active eCommerce CMS Team,
I am experiencing an issue after updating to version 11.1.
Since the update, the Product Details page on my mobile app is no longer displaying. Whenever a user opens a product, the page keeps loading indefinitely and does not show any product information. However, the Product Details page is working correctly on the website.
I have followed the troubleshooting steps provided by your team, including reinstalling and clearing the server cache, but the issue still persists.
Based on my observations, it appears there may be a problem with the connection or configuration between the mobile app and the website after the update. Since the website is functioning normally while the app is not, I believe this may be related to changes introduced in version 11.1.
Kindly investigate this issue and provide a fix or update, as it is affecting the functionality of the mobile app.
Thank you for your support. I look forward to your response.
Best regards, App name Skutus Website www.skutus.com
Hello, we want to use S3 or any other cloud server storage for all product images, so you have this feature?
Yes we have S3 and Backblaze. Thanks.
Hi ActiveITzone,
I am using Active eCommerce CMS and facing a massive Root Document execution / TTFB delay of 7 to 10 seconds on the initial page load.
We ran multiple speed tests using GTmetrix, Pingdom, and Google PageSpeed Insights while tweaking settings, and here are the exact results we observed:
TTFB / Root Document Delay: Always stays high between 7.5s to 8.8s according to GTmetrix.
Mobile Performance Score: Ranges between 75 to 76.
Total Page Size & Requests: Only 1.2MB – 1.49MB with just 32 to 47 requests, proving the assets are small but the server execution is stuck.
Here are my VPS & Server specifications:
Server: VPS with 12GB RAM, 6 vCPU, running CyberPanel + OpenLiteSpeed.
Environment: PHP 8.2 (with Redis extension fully active and enabled in .env).
Mail: SMTP configured to sendmail.
Debug Mode: APP_DEBUG=false
Queue: QUEUE_CONNECTION=sync
Cloudflare: Proxy is fully enabled.
Even after clearing old sessions, views, and app cache, the backend response remains extremely slow, which confirms it’s an execution delay within the script/database loops, not a server resource issue.
Currently, I am using Homepage 6 – The-Core (as shown in my settings). Can you please give me a hint on what might be causing this massive execution delay? Also, is the newly released Homepage 7 – Nexa more optimized or faster in terms of database queries compared to Homepage 6?
https://prnt.sc/SOQkOSlyAsIr https://prnt.sc/P4Xbddd22NQM Thanks in advance!Share your website in the support. We will check. And Nexa is more optimized than the core. Thanks. Here is link http://support.activeitzone.com
can you ask your team to reply on this ticket #4514 on priority i have asked twice there in support
We will add more options in bulk import & export in next update. Thanks.
Hi,
I have a question. I downloaded and installed the latest version from CodeCanyon, and everything seems to be working. However, when users do not fully complete their information, such as the billing or shipping address, they do not receive any error message telling them that they need to fill in the missing fields first.
For example, if the buyer has not entered their address, the checkout page simply does not proceed correctly and give error 500 and no validation message is shown.
Is this expected behavior, or is the application supposed to display validation/error messages whenever required fields are missing?
Thanks for notifying, we will check.
Sorry, this was actually a question.
Does this application have the error I mentioned earlier or not? If not, then I can look for another solution.
Nope it doesn’t behave like that. We have checked after your claim, but we do not found it in local and server environment by using the latest version. Thanks.
Ok, just for clarity, are you telling me that your application does not display proper validation error messages like a normally developed application? Instead, it simply returns a 500 Server Error, and you consider that normal and not an important issue?
At the moment, I have purchased a system that I cannot properly use. Even though your application has many great features, they become unusable because of this.
Many users forget to fill in required fields such as their address or city. In a properly built e-commerce system, they should receive a clear validation message telling them what information is missing. Instead, the entire checkout page stops working and shows a 500 Server Error, which is a server-side error.
For an e-commerce platform, where the goal is to make purchasing as easy as possible, this is a very important issue. Which vendors would want to join a platform where customers can easily encounter a server error instead of a simple validation message during checkout?
I have said that is not expected behavior. And confirmed you after checking from our side. It does display proper validation error messages like a normally developed application.
What is your point, if your installed copy doesn’t display proper validation error messages, there is some problem. Create a ticket our developer will see your site’s issue.
Thanks.
I’m sorry, I should have read it more carefully. I thought this was the normal procedure, and since I had already purchased everything, including the app and the add-ons, I was a bit frustrated.
I have now contacted the support team. Thank you!
Thanks
Hi It’s been a couple of days. I don’t get any response back? Ticket: 4570
Please continue in ticket. Thanks.
This problem typically occurs for server’s file upload limit. Normally server administrators limit it for security. Thanks.
How to update manualy
If your server upload limit don’t allowt for our update package size you can’t update manually also.
How to update manualy.i said that.
Create a ticket at http://support.activeitzone.com
Every seller on the marketplace should have the option to create a size chart; however, currently, only the marketplace admin can do so. This is impractical because different sellers offer products with varying sizes, so this issue needs to be addressed. Please include this feature in the upcoming update.
That’s a valid point, but are you confident that sellers will be able to handle this process correctly and consistently?
If this responsibility is delegated entirely to sellers, there is a significant risk of incorrect submissions, incomplete information, or policy violations. In such cases, the burden ultimately shifts back to the admin team, who will then need to review, revise, approve, reject, or provide repeated guidance to sellers.
Before implementing this approach, it would be worth considering whether the expected reduction in admin workload will actually be achieved, or whether it may create additional operational overhead due to increased moderation, support requests, and seller mistakes.
Thank you for your response. I completely understand your concern, and I agree that giving sellers unrestricted control could lead to incorrect or inconsistent size charts. However, I believe the main issue is not who creates the size chart, but how the current system is designed. At the moment, a size chart is assigned at the category level, so every product within that category displays the same size chart. This works only if all sellers and brands use identical measurements, which is not the case in real multi-vendor marketplaces. A better approach would be: Make size charts product-based instead of category-based. Allow the admin to create default size chart templates. Allow sellers to select a template or create their own size chart for their own products (if enabled by the admin).If required, add an optional approval workflow so the admin can review seller-created size charts before they become visible. This solution keeps admin control while allowing different brands to display accurate measurements. It also reduces incorrect sizing information, improves customer experience, and minimizes product returns. I believe this approach is more scalable and aligns better with the needs of modern multi-vendor marketplaces.
Now that clears up. We are noting the point. We will took actions to size chart to be product based and future options to sellers to create. Thanks for the clarification.
Dear Active IT Zone Support Team,
Thank you for your response.
We are unable to accept the conclusion that the issue is unrelated to Version 11 simply because it could not be reproduced in your testing environment. The problem started immediately after updating to Version 11, and prior to the update, the registration system was functioning correctly on our live website.
Your response indicates that testing was performed only on your default installation. However, the issue exists in our production environment, which is where the software is being used by real customers. Since the problem appeared only after applying your update, we believe this should be treated as a product-related issue rather than a paid support request.
We would also like to clarify that we are not requesting any customization, modification, or additional development work. We are reporting a critical functionality failure affecting customer registration, which is a core feature of the software. Due to this issue, our customers are unable to create accounts, resulting in customer complaints through WhatsApp, Instagram, and YouTube, causing direct business impact and reputational damage.
We respectfully disagree with the position that the expired support period relieves responsibility for investigating a defect potentially introduced by an official software update. If a bug exists in the update, it remains the responsibility of the software provider to identify and resolve it.
We therefore request that your technical team:
Review the registration issue within our environment. Provide a diagnostic procedure or patch to identify the root cause. Confirm whether any known issues exist in Version 11 related to registration functionality. Assist in restoring the registration system to working condition.
If necessary, we are willing to provide error logs, screenshots, screen recordings, temporary test credentials, or any other information required for troubleshooting.
We sincerely hope this matter can be resolved cooperatively and without escalation. However, if the issue continues to be dismissed without proper investigation despite evidence that it was triggered by the Version 11 update, we will be forced to consider further action to protect our business interests and seek an appropriate resolution.
We look forward to your prompt response and a practical solution to this issue.
Best Regards, Vedha P Ticket ID: 4522
If this were a general issue affecting the product, we would address it regardless of whether a support renewal was active or not. Product-wide issues are our responsibility, and we take them seriously.
However, based on the reports we have received so far, we have not been able to identify this as a common issue affecting other customers. We have received and resolved various isolated issues from different clients, but none of them match the behavior you are describing.
To investigate issues that appear to be specific to an individual installation, server environment, customization, or third-party add-on, an active support period is required. Such investigations involve technical analysis of your particular setup and fall under our support services rather than a product-wide bug fix.
Without examining your environment, it would be inaccurate to conclude that this is a core software issue. If you have an active support period, please provide detailed reproduction steps, screenshots, or temporary access, and our team will be happy to investigate further.
now when open product on app product page is not opening its still loading
