tatvic

tatvic supports this item

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166 comments found.

Hello,
Your “Live Preview” does not work at all.
You may check and correct it.

We have already tried it & It is working fine here. Can you please share the screenshot about what exactly you get after clicking on “Remove frame” option on this page?

OK, yes indeed, it’s working after clicking on “Remove frame” option :)

Hi, how does your plugin work with cross domain feature? https://support.google.com/analytics/answer/1034342?hl=en

Thank you!

Hi,

Thank you for contacting us!

“Cross Domain” feature is not available with our plugin but you can do it from your end manually.

You need to add the code manually in your store. Our plugin will work fine with that setup.

Hope this helps!

Thanks & Regards,

Hello Support,

We have just bought this plugin in order to have a support of the weird issue we are facing.

We are using “Enhanced Ecommerce Google Analytics” but the revenue in the Sales Performance is missing, see https://www.screencast.com/t/bxKa4aP5e.

However, if you checked to an specific transaction, the product revenue has its value, see https://www.screencast.com/t/FUXoQSVc0Obb

Product Revenue and Revenue is different as far as I know, however, can you please check why the revenue on some transactions are not recorded and is just displayed as 0? The order in WooCommerce is actually getting and has the price though.

We need to have a resolution on this asap as we have a data integrity issue right now and we need to fix this up so that we can have a report on how our products are selling.

Hi,

Thank you for contacting us!

We have received your email & contacted you on the same.

Hope to hear you soon on that thread itself!

Thanks & Regards!

bertlio

bertlio Purchased

Hello,

I’ve just installed the plugin and understand that we need to wait a few hours for the stats to appear on GA, but shouldn’t the ‘Active Users right now’ of Real-Time Report work instantly?

Thank you.

Hi,

Thank you for contacting us!

Yes, “Active users” should be there in the real-time report instantly. We’ll surely help you to troubleshoot the issue & help you to resolve the same.

For that, we request you to contact us at analytics2(at)tatvic(dot)com & share the following detail & access with us:

1. Store URL (with our plugin installed). 2. Edit access to property level of your analytics account.

Hope to hear you soon!

Thanks & Regards,

bertlio

bertlio Purchased

Email sent, Thank you!

larry03

larry03 Purchased

Hi there, we started with the free version and just bought the premium version for support as all our sales are not showing up in GA. We are running PPC traffic and it’s important we get this issue fixed so we can see sales coming from PPC. Please help

Hi,

We have connected via email.

Regards,

Hi There, I have implemented the free version on a child theme and I am getting only getting 70% of orders come through to Analytics, will the pro version help me fix this issue?

Hi,

Thank you for contacting us!

Yes, the premium version will surely work with the child theme but we request you to contact us at analytics2(at)tatvic(dot)com & share the following detail & access with us so we can test it first for you:

1. Store URL (with the free version of our plugin installed). 2. Edit access to property level of your analytics account on the same id.

Hope to hear you soon!

Thanks & Regards,

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