tatvic

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137 comments found.

Hey, this plugin looks great!

I have one querie… Is it possible to track the user’s role in Analytics? For example, we have user roles setup for “wholesale” users and “retail” users. Is it possible to tell Analytics what the role was of a user who submitted an order?

This will allow us to then find out an “average order value” across our retail customers and our wholesale customers separately, rather than seeing one “average order value” for all user types.

Thanks!

Hi,

Thank you for contacting us!

This feature is not available in our plugin. However, you can do it from your end by doing custom implementation to track the USER role & send it via custom dimension with transaction data in your analytics account.

Hope that helps!

Thanks & Regards!

We have your plugin on one of our sites. The Sales data in GA is sporadic. Some sales data comes through, but most of it does not. What can we check to make sure everything is working correctly? Server issue? Plugin conflicts?

Hi,

Thank you for contacting us!

Kindly, share with the following details/access with us:

1. Provide Store URL with the plugin installed. 2. Share view level access of your analytics account at analytics2(at)tatvic(dot)com

So we can troubleshoot the issue & help you to resolve the same.

Hope to hear you soon!

Thanks & Regards!

1) URL is grizzlyhackle.com 2) Analytics has been shared.

Hi,

Thank you for sharing access!

We request you to contact us at analytics2(at)tatvic(dot)com so we can assist you further regarding your query.

Hope to hear you soon!

Thanks & Regards!

This plugin looks very promising. Do you also have like bulk packages? For like 10-25+ installs. My e-mail is info@trender.nl

Pre sales question: I’ve set up a custom thank you page in wordpress/woocommerce. Is it possible to track this page as goal within your plugin?

Hi,

Thank you for contacting us!

We request you to share the “Thank you” page URL of your store so we can test it & share the outcomes with you.

Hope this addresses your concern!

Thanks & Regards!

Ayanmo

Ayanmo Purchased

Do you offer installation services?

Hi,

Thank you for contacting us!

It will incur the extra charge since installation is not included in the license agreement. You can also contact us at analytics2(at)tatvic(dot)com regarding the same.

Hope this addresses you concern!

Thanks & Regards!

Sp0cK

Sp0cK Purchased

Great plugin!
I’m trying to track conversions since all checkouts go to “referral” traffic. My guess is I have to set some code to the /checkout page or on the submit button. How can I achieve this?
Many thanks!

Hi,

Sorry for the inconvenience caused!

While we were searching for your emails in our inbox, we found that they were gone unnoticed since it went into Spam (http://image.prntscr.com/image/f48e5ba4582b4845998a81cb9e1c7501.png ).

Now we have connected to you via email thread.

Hope that Helps!

Thanks & Regards!

Sp0cK

Sp0cK Purchased

Thank you for the great support! Putting the referral link in the exception list fixed the probleem like you described, as such: http://blog.analytics-toolkit.com/2015/payment-gateway-referrer-exclusions-google-analytics/

I’m gonna leave a good review now :)

Hi Sp0ck,

Thank you for your fantastic review!

Happy Analytics!

Cheers :)

Hi, Can i use my own API or forced allow share database to your plugin like marked red? https://pl.vc/1dw9k0 Thanks

Hi Julia,

Thank you for contacting us!

We don’t get your concern clearly. Can you please describe your concern in detail?

You can also contact us at analytics2(at)tatvic(dot)com for any query/concern.

Hope to hear you soon!

Thanks & Regards!

I send, please check. Tilte: Re-sale question: Actionable Google Analytics for WooCommerce

Hello, I have a presales question. On the product page here at codecanyon, all the way at the bottom, it says your plugin is NOT compatible with a child theme? How is that possible? So many (advanced) always use a child theme.

I’m always using child theme to keep my customizations intact after updating/upgrading my theme. So does this mean if I use your plugin with e.g. Avada child theme, it will not work at all?

Hi,

Thank you for your concern!

Our plugin is designed to track the standard woocommerce procedure/pages (using the standard principles/platforms of woocommerce & wordpress ).

There are lots of ways to do the custom implementation for woocommerce store using custom/child themes/shortcodes etc so when we use the standard functions we may not be able to include all the scenarios in our plugin since all the users have not use the same custom implementation, it’s diff as per users requirements.

Hope this addresses you concern!

Thanks & Regards!

Hi, is it possible to set the tags needed for dynamic remarketing with this plugin? Like Product-ID etc?

Hi,

Thank you for contacting us!

Currently, this feature is not available in our plugin to set “Adwords” parameter. However, you can achieve this from your end by using your GTM.

Hope this addresses your concern!

Thanks & Regards!

Hi,

I am new at these Google Analytics stuff and can you explain me exactly in what ways this pro version of your plugin is different than the free version. Do I need to do some coding for using the free version?

Thanks :)

Hi,

Thank you for contacting us!

Kindly find some features of our paid plugin listed below:

1) Our plugin has a one-time payment for a single/multiple sites.

2) Great and quick customer support for paid plugin users. If you have any questions or query visit us anytime and we’ll get in touch with you within 24 hours.

3) Support for the installation, reporting bugs, issues and help with 3rd party assets in the form of extended support. You can check the trustworthiness of our plugin and its support by reading reviews and ratings here.

4) Track product refunds, out of stock, product position based conversion rate, along with the access to some advanced reports of your analytics account like order coupon report.

5) 15+ custom dimensions tracked that help you make some great business decisions based on the insights in your analytics account. Eg: Time taken to make purchase, Product Page sequence browsed by users, Add to Cart button Position, etc.

Additionally, you don’t need to add any code manually to use either free/ paid version of our plugin

For more features of our Plugin, kindly get back to us on analytics2(at)tatvic(dot)com and we’ll be listing more features in detail.

Hope this helps!

Thanks & Regards!

Hi,

Thank you. I conider to buying the premium version but I don’t want to buy it for nothing. Because currently, I’m using the free version of this plugin and I receive:

“Missing Ecommerce Data error View All Web Site Data is configured for Ecommerce, but no data is flowing.”

error from Google Analytics.

Hi,

Thank you for getting back to us!

Kindly, share with the following details/access with us:

1. Provide Store URL with the plugin installed. 2. Share view level access of your analytics account at analytics2(at)tatvic(dot)com

So we can troubleshoot the issue & help you to resolve the same.

Hope to hear you soon!

Thanks & Regards!

Hi! Pre-purchase question: Is your plugin working with woocommerce 3.0?

Hi,

Thank you for contacting us!

We are already in the testing phase for Woocommerce 3.0 with our plugin so we request you to keep your eyes on the next release of our plugin.

Hope this addresses your concern!

Thanks & Regards!

When will you provide new updates? Is this compatible with new woocommerce?

Hi,

Thank you for contacting us!

The new version of our plugin with the compatibility of the new Woocommerce version will available by the End of the week or early of the next week.

Hope this addresses your concern!

Thanks & Regards!

I bought the plugin but their Docs are so poor. They don’t even answer my emails. Any way of refund this?

Hi Losek,

Thank you for reaching out here!

Regarding answering the email:

We received your email on 17th April 2017 as below:

“I bought your 89$ plugin but I don’t really find enough information to use the plugin properly. I installed it in my WordPress but I don’t know how can I access to metrics or how can I customize my goals with my Woocommerce data. Can you please help?”

For which we’ve reached out to you the same day(within 24hours) with all the necessary information regarding your concern (you can watch it out here: http://image.prntscr.com/image/0954e473045b48128a0345e7e6b46131.png)

But we’ve never heard back from you regarding that concern i.e if it helped you, if you need further more info on it, or if you’re stuck somewhere.

On that note, if we suppose you have missed that email or maybe it may be considered as a Spam, we request you so re-verify your Inbox(sp. Spam).

Regarding our Plugin’s Documentation:

We’ve already included the Documentation link; under our Plugin name in the Plugin list into your Wordpress Plugin section (here you go: http://image.prntscr.com/image/005b3c4ea6c64f8087cf3392a20ec051.png )

In the documentation, we offer you the detailed explanation of each and every feature provided in our Plugin, with screenshots. Additionally, you can view all the screenshots/ installation steps in our Plugin’s settings page, which is enough for guiding you or to understand the feature and its purpose. (Find it here: http://image.prntscr.com/image/265e74340b8c4117aba698a1f022e355.png).

All the information regarding setting up dimensions/metrics is available on the settings page itself. (find it here: http://image.prntscr.com/image/7b87a27f7dbf421e895cadb0ae7edd8c.png)

Regarding the Custom Goals:

We have already shared the information about how to set “Checkout funnel” in the documentation of our plugin; but our plugin doesn’t provide the custom goal feature; you need to create it from your end using the standard google documents. ( which we have also provided you in the email).

Before requesting for the Refund, we request you to at least get back to us if you have any further concern on the same email thread.

Hope to hear you soon regarding this!

Thanks & Regards!

This plugin seems promising. 3 pre-sales questions:

1) Is it easy to track where do I get my converting customers? (like organic search acquired buys 3%, others buy 2% etc.) Do I need to make any customization to see this or it is provided by default?

2) I use some javascript triggered credit card payment on my product pages (gumroad) Can I add these as a custom event easily? (in fact gumroad already adds it to my GA account but I need to know if I can make this plugin sync)

3) What’s the difference (or plus) compared to Woocommerce’s 29$ GA Pro plugin? (https://woocommerce.com/products/woocommerce-google-analytics-pro/)

Thanks in advance!

Hi,

Thank you for contacting us!

Find the below comments regarding your queries:

1. You don’t need to make any customization for that. It will automatically handle. You can verify that in the Acquisition reports in your in your google analytics account.

2. You can add the custom event for the javascript which you have triggered from your end; it will not conflict with our plugin.

but do not make changes in our plugin’s/GTM code otherwise it will result in data discrepancy in your analytics account.

3. Kindly find some features of our plugin listed below:

1) Our plugin has a one-time payment for a single/multiple sites.

2) Great and quick customer support for our plugin users. If you have any questions or query visit us anytime and we’ll get in touch with you within 24 hours.

3) Support for the installation, reporting bugs, issues and help with 3rd party assets in the form of extended support. You can check the trustworthiness of our plugin and its support by reading reviews and ratings here.

4) Track product refunds, out of stock, product position based conversion rate, along with the access to some advanced reports of your analytics account like order coupon report.

5) 15+ custom dimensions tracked that help you make some great business decisions based on the insights in your analytics account. Eg: Time taken to make purchase, Product Page sequence browsed by users, Add to Cart button Position, etc.

For more features of our Plugin, kindly get back to us on analytics2(at)tatvic(dot)com and we’ll be listing more features in detail.

Hope this helps!

Thanks & Regards!

Thanks so much for detailed answer!

Hello! I used the plugin for a long time and was always happy with it. Now (since mid of April) it just stopped working – and especially it is not recording sales anymore. I tried each and every step of the documentation, to no avail and with very erratic results. So I just wanted to replace the plugin by another one, but it even don’t let me delete it…

Hi,

Thank you for getting back to us!

Kindly, share with the following details/access with us:

1. Provide Store URL with the plugin installed. 2. Share view level access of your analytics account at analytics2(at)tatvic(dot)com

So we can troubleshoot the issue & help you to resolve the same.

Hope to hear you soon!

Thanks & Regards!

Very good support Thank you

Hi there,

Great plugin you got there. I got a question though.

If I install this plugin, do I still need to install the universal tracking code (e.g. code in the header for page view tracking)?

Thanks!

raghu_tatvic

raghu_tatvic Author Team

Hi Gina,

Thank you for contacting us!

You don’t need to add any code/ Universal analytics tracking script manually on your store. It will automatically handle by our plugin.

Hope this helps!

Thanks & Regards!

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