tatvic

tatvic supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

1) Where can I find the setting for this plugin?

This plugin will add the settings to the Integration tab, to be found in the WooCommerce > Settings menu.

2) Does this conflict with the WooCommerce?

Starting the WooCommerce 2.1 release there are no conflicts. However for earlier the plugin might conflict with the default Google Analytics integration for WooCommerce.

3) Why are my PayPal transaction data not getting recorded in GA?

If you are facing this issue, please check if you have configured auto return in PayPal settings. Configuring auto return will resolve your issue. Here’s a PayPal documentation & WooCommerce documentation on understanding & setting up Auto Return.

4) I’ve install the plugin but I do not see any data in my GA

Following are one or more reasons:

  • Please make sure that you have Enabled Enhanced Ecommerce setting in your GA Account. Check out the Step 1 of this blogpost.
  • If you have just installed our plugin, then please wait for at-least 24 hours before you start seeing any data in your GA. If you still face this issue after 24 hours, please reach out to us here.

5) My Ecommerce transaction data are not getting recorded in GA.

Please check if you have auto return configured in your payment gateway settings. If a user completes the transaction via a 3rd party payment gateway and is not redirected back to your store’s thank you page, our plugin will not be able to send the transaction data.

Hence, this may result into missing transaction data in your GA. You can resolve this issue by configuring auto return in your payment gateway settings.

6) How to verify if you have implemented the Plugin well via GA?

To verify if you have implemented the plugin well, just log in to your Google Analytics account & check if the data is coming well in your Enhanced Ecommerce Reports.

7) How much time will it take to see the data in Google Analytics?

It generally depends upon the traffic of the store. But in generalit may take max up to 24 hours & min 4 hours to see the data in Google Analytics.

8 ) Why the plugin does not sent data when I am logged in as Admin?

To avoid sending your own transaction data or sessions data in Google Analytics, our plugin doesn’t sent the data to GA when you are logged in as super admin. Having said, if you are logged in as Shop Manager, plugin will send the data to GA.

9) I found more than One UA Tracking code in my store. Does it affect the GA data? OR I’m getting double pageviews on store/analytics account?

While using the Chrome extension Google Tag Assistant, you’ll find your UA ID twice if any; this is how you’ll conclude that there are 2 UA code in your store.

If there are one or multiple UA tracking script on the store(other than the UA script added by our plugin), it will result in firing double pageviews to be populated in your analytics account. Since our plugin is already adding the UA script on your store. Kindly remove the other script you have added (manually or via any other plugin) to avoid the discrepancy in your analytics account.

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Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

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