16274 comments found.
Hello,
I am contacting you regarding the script I recently purchased. Unfortunately, after reviewing the codebase and attempting to start the installation and development process, I encountered several structural issues that prevent me from using the product in its current state.
One of the first problems is that basic Laravel commands such as `php artisan route:list` cannot run correctly because the project contains many routes referencing controllers that are not present. From what I can see, several features have been removed from the core and are distributed as separate addons, but the base code still includes references to those missing components. This leaves the application with multiple broken dependencies even before any customization.
Additionally, the project structure does not follow the standard Laravel deployment approach where the web server’s document root points to the `public` directory. Instead, the entire project is placed at the same level, which raises security and deployment concerns.
Because of these issues, I have not been able to proceed with the installation or evaluation of the product as expected. If I had been aware that the base code required additional components to function properly in this way, I likely would not have made the purchase.
Given the current situation, I would like to request a refund for this purchase, as the product does not meet the expectations I had for a Laravel-based project and I do not believe I will be able to use it.
Please let me know how we can proceed with the refund process.
Thank you.
We respectfully disagree with the claim that the item does not follow proper standards. Items published on a commercial marketplace must pass strict guidelines and review processes, and no product can be approved without maintaining the required coding and structural standards.
It is possible that there has been some misunderstanding or confusion regarding the functionality or implementation. We would be happy to review all of your concerns and clarify them for you.
To ensure you receive proper assistance, we kindly invite you to open a ticket with our support team so we can discuss your questions in detail and help resolve the matter. You can reach our support team here: http://support.activeitzone.comHello,
Thank you for your reply.
As suggested, I have already opened a support ticket with your team to review the issues I described. The ticket ID is #4104, created yesterday (8:26 PM). At the moment I have not yet received a response.
I will wait for your technical team to review the concerns I mentioned regarding the missing controllers referenced by routes and the overall project structure.
However, if these issues are inherent to the current architecture of the product and cannot be resolved within the core package, I would still like to discuss the possibility of a refund.
Thank you.
Thank you for your message. We will review your support ticket and assist you there accordingly.
However, we have a small question for clarification. The item already includes a complete installation system along with proper documentation, so normally there is no need to install it directly from the codebase.
Could you please let us know why you are attempting to install the item from the codebase? The standard installation process should handle the setup and activation smoothly without requiring manual codebase installation. This will help us better understand your situation and guide you properly.
Hello,
Thank you for the response.
The reason I am looking at the codebase directly is because I need to evaluate and maintain the application as a developer. Even if an installation wizard exists, it does not replace the need for a coherent and functional codebase.
When reviewing the project, I noticed that basic Laravel commands such as `php artisan route:list` fail because many routes reference controllers that are not present in the core package. It appears these controllers belong to addons that are sold separately, yet the base code still contains references to them. This leaves the application in a state where the framework itself cannot properly bootstrap without missing dependencies.
From a development and maintenance perspective, this is problematic. A Laravel project should at least be internally consistent even if certain features are optional modules.
Additionally, the project structure does not follow the typical Laravel deployment approach where the web server document root points to the `public` directory, which raises concerns about standard deployment and security practices.
Because of these issues, I am unable to properly evaluate or work with the project as expected. For this reason, I would still like to proceed with a refund, as the product in its current state does not meet the expectations I had for a Laravel-based application.
Please let me know how we can move forward with the refund process.
Yes, this item includes several addons, and this is a standard and widely used approach in modern software development, especially for large systems. The main product is designed as a core platform, while addons are developed to extend specific features or functionalities based on different user requirements.
However, it is important to clarify that purchasing additional addons is completely optional. The main item works independently and can be used without any issue even if you do not purchase any of the addons. Addons are simply provided for users who need extended or specialized features beyond the core system.
To ensure transparency and help users make informed decisions, we have clearly explained the available features, addons, and system structure on the main product page. In addition, we have provided a complete live demo so visitors can explore the system interface, features, and workflow before making a purchase. This process is designed to give users a clear understanding of the product and its capabilities in advance.
Our goal is always to provide users with the best possible browsing and evaluation experience so they can verify whether the item meets their requirements before purchasing.
That said, we would be happy to review your situation in more detail. Please feel free to continue the discussion through our support portal, where our support engineers will carefully review your queries and guide you toward the most suitable solution.
Thank you for the clarification.
I understand the concept of a core system with optional addons, and I agree that this is a common approach for extending functionality. My concern, however, is not the existence of addons but the state of the core codebase itself.
The base package currently contains route definitions that reference controllers which are not included in the core product. Because of this, standard Laravel commands such as php artisan route:list fail due to missing classes. This indicates that the core system still references components that are not present unless additional addons are installed.
In a modular architecture, the core system should remain internally consistent and operational even when optional modules are not installed, typically by conditionally registering routes or services only when the corresponding module exists.
Because of this issue, I am unable to properly evaluate or work with the project in its current state. For this reason, I would prefer to proceed with a refund rather than continuing with technical troubleshooting.
Please let me know the appropriate steps to initiate the refund process.
Thank you.
Thank you for your continued communication and for taking the time to clearly explain your use case.
After carefully reviewing the entire conversation, we would like to highlight an important point regarding the license under which this item was purchased.
The Regular License allows the item to be used for a single personal or private project only. In other words, it is intended strictly for personal use and does not cover usage related to businesses, clients, commercial operations, or services provided to third parties. This limitation is part of the standard licensing terms defined in the marketplace.
Based on the details you shared throughout this discussion, it appears that the intended use of the product goes beyond what the Regular License permits. For example:
You mentioned the need to evaluate and maintain the application as a developer.
You discussed topics such as deployment, development workflows, maintenance practices, and security considerations, which are typically associated with professional or production environments.
Your detailed technical assessment of the Laravel architecture and deployment patterns indicates that the system is being evaluated for commercial or professional usage.
Activities such as deploying, customizing, or maintaining the software for business purposes, client projects, or commercial services fall outside the scope of the Regular License.
Thank you for your understanding.
Thank you for the clarification regarding the license.
I would like to clarify that evaluating the codebase, reviewing the architecture, and verifying how the application behaves in a standard Laravel environment are normal steps before deciding whether a product can be used in any project. This does not imply commercial use, client work, or deployment in a production environment.
At this stage, I am simply assessing the product after purchase to determine whether it meets my expectations and whether it is technically suitable to use. The points I raised about the codebase are part of that evaluation process.
My concern remains the same: the core package references controllers that are not included, which prevents standard Laravel commands from running correctly. This makes it difficult to properly evaluate or work with the project.
For this reason, I would still prefer to proceed with a refund request rather than continuing with technical troubleshooting.
Please let me know the next steps required to initiate the refund process.
Thank you.
There is also another point I would like to mention.
Even if the installation wizard works as intended, the underlying codebase should still remain internally consistent for development and maintenance purposes. In its current state, the core package contains route definitions that reference controllers which are not present in the base code.
In a typical modular Laravel architecture, routes and services belonging to optional modules are only registered when those modules are installed. This prevents the framework from referencing non-existent classes.
Because the core system currently references components that are not included unless additional addons are installed, the application is left in a partially broken state from a framework perspective. This makes it difficult to properly inspect, maintain, or extend the project.
This is the main reason why I raised the issue during my evaluation of the product.
We have not encountered the issue you described. Currently, 9,800+ users are successfully using the same installation process without such problems, which indicates the setup is stable when followed correctly.
Since this type of matter requires proper investigation, it cannot be effectively resolved through the comment section. We kindly request you to continue via our support zone, where our team can assist you in detail.
Please note that our support team is currently on vacation for Eid ul-Fitr 2026, so response times may be slower than usual during this period.
i want to you reset my license my license stolen by my friend and he installed the script from nulled sorces and add my license
Just install on your domain and re-activate with your purchase code. That’s it.
kindly check Ticket number 4096
Our support team has already informed you regarding the issue. Based on the review, it appears the problem may have occurred due to the custom modifications made to the system.
Additionally, your support period has already expired from May 2023, so we kindly request you to renew your support package to receive further assistance in accordance with marketplace policy.
Please also note that our support service remains closed on Fridays and Saturdays due to weekly holidays. However, considering the urgency, our team still managed to respond to your request on Saturday (GMT+06).
Upload this file manually to the following path in your server or hosting panel: storage/app/analytics/service-account-credentials.json
there is no folder of analytics folder. only available till storage/app/
According to your account detail it has been that your support time is expired from May 2023 means it will 30 months + Within this time line you get 50+ free item update so to make it fair enough it/s now mandatory to renew your item support pack.
I just inform you so that you can correct it.Here is no folder of analytics. It is maybe mistakenly error
We also just inform you about the support expiry statement.
After the recent update, the website is very slow. I have checked the code, scanned it, and I found a larger number of requests which makes the site slower.
Dont tell me its a Server thing as I checked with the server team as well
According to your item support history, it is evident that our support team assisted you even after your official support period had expired. However, in your review you mentioned that the support was not proper, which is not accurate.
In fact, in the same ticket you requested assistance for resetting your license key, and our support team responded and helped you accordingly. You can see the reference here: [Linked removed]
Additionally, the features you mentioned — such as Google Analytics integration and Meta Pixel server-side tracking — are designed to communicate with third-party platforms. The data transmission and processing are ultimately handled by those external systems and their servers, not solely by the item’s code.
If you encounter any issue with the item, the correct approach is to discuss it with our support team. If your support period has expired, you will need to renew your support license to receive further assistance, as per marketplace policy. Please note that the support duration is defined by the marketplace, not by the author.
Leaving a negative review does not help resolve the issue. If a review is based on a genuine problem caused by our product, we always take responsibility and fix it. However, in this case there is no fault from our side that justifies such a negative review.
Hi there urgent please reply on this ticket #4099 its been lot of time time now
Hi please check quickly the error it is giving Request Not Found its urgent i am paying my developer and my time is getting waste here
ticket #4099
Already your ticket is responded. Please check this screenshot https://prnt.sc/D-foAK7PIOVW
Replied very late now i have provided what they need please check and update quickly as i have waited a lot for simple queries time is very precious please
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
it is actually very urgent
According to your support ticket it has been seen that your ticket is replied and our support team demand a file but did not the files yet.
i have shared and they have confirmed that they have received the file please refresh your system and check again
Please continue on ticket and reply as soon as possible there.
yes already replied them back long back still no update
Please continue on ticket. Thanks.
Thanks done 
appreciated
Thanks.
RewriteRule ^home/?$ https://domain.com/ [R=301,L]
am using rules to redirect to the main url is it an important directory if not can it be fixed
thanks
Ok we will check
Hello FInd below a lot of error encoured in the script
ERROR 419: when you login to Admin; seller and Customer PANEL - it exist ethen on your main demo https://demo.activeitzone.com/ecommerce/login and when you refresh you find yourself LOGGED IN Correctly !!!
ERROR Code d’erreur: 500 : when you ADD PRODUCT and you ACTIVAITE THE TOOLBAR to green on the FRONT of the COLORS VARIANTS PRODUCT and when you disbale it and You dont use any variant it .S working (Same scenario for the EDIT if you edit a product and activate the TOOLBAR and chosse colors and Variants and you gonna click save it will redirect to 500 ERROR PAGE)
For technical item issue solution please send us item support ticket from here http://support.activeitzone.com
if you update 10.6.0 the right command if you use shared host and have terminal access.. make sure your installation is inside public_html.. run the command one after the order it will help
cd ~/public_html
curl -sS https://getcomposer.org/installer -o composer-setup.php
php composer-setup.php
/opt/cpanel/ea-php82/root/usr/bin/php composer.phar install
php artisan config:clear php artisan cache:clear php artisan view:clear php artisan route:clear
.
hi can we Import Pulls products from selected CJ categories.
CJ categories means?
Hello Active eCommerce CMS Team, I have recently updated my site to version 10.6.0. The update notice states that I need to run the composer install command to update the dependencies in the vendor directory. However, my site is hosted on a shared hosting environment, and my hosting provider is asking for official, step-by-step guidelines directly from the script authority before they execute any root commands. Could you please provide a clear set of instructions specifically tailored for shared hosting providers on how to safely execute this update? Alternatively, if there is a workaround—such as providing a downloadable zip file of the updated vendor folder for version 10.6.0—that would be extremely helpful. I need to forward your official response to my hosting team so they can resolve this immediately.
For this technical help please send us item support ticket from here http://support.activeitzone.com
I am on Current verion: 9.9.1, can I update to the current Version : 10.6 ?
I will will have to do re-installation ?
You can update manually, not directly from the admin panel. Thanks.
Hola buen día, tengo este sistema y en verdad me gusto mucho, quise volver a instalar en mi dominio y todo va bien pero al momento de rellenar el formulario del host y la base de datos le doy continuar y me aparece un error interno del servidor 500, algun tip que me pueda ayudar a solucionarlo’
Please write your comment in English.
Hello Team,
Thank you for the update and for adding the CAPI system.
I would like to clarify one technical point. When using this CAPI integration, do we still need to use a third-party server service such as Stape.io, or is the built-in system of your CMS able to send the server-side events directly from our own hosting server?
In other words, is our website server sufficient to run the Facebook Pixel + Conversion API through your CMS, or do we need any external server-side tracking service?
I would appreciate your clarification on this.
Thank you.
We recently integrated Facebook Pixel and Conversion API within our Active eCommerce CMS. The events are being sent directly from our website’s own hosting server, so we are not using any third-party server service such as Stape.io. In here we do not understand why you feel to use any third party system. Would you please clarify more?
I’m facing an issue with dataLayer tracking on my website.
From GTM Debug View and DataLayer Checker Plus, I can confirm that only the purchase event is being pushed correctly. However, the following standard eCommerce events are not firing or not being pushed into the dataLayer:
view_item add_to_cart begin_checkout (initial checkout) , etc As a result, these events are not appearing in GTM Debug or being tracked in GA4.
It seems the theme is not pushing the required dataLayer events for these actions. Could you please verify that the dataLayer is implemented correctly for all standard eCommerce events at the latest updates of Active CMS?
For technical item support please send us item support from here http://support.activeitzone.com
Please respons #4164
To ensure we can assist you effectively and avoid any confusion or duplication, we kindly ask you to continue the conversation through a single channel.
Please let us know whether you would prefer to proceed via the support ticket or the comment section. Once confirmed, we will continue assisting you there and provide all necessary guidance.
Managing the discussion in one place will help us track the issue more accurately and ensure a faster and more organized resolution.
Thanks
Thanks for your reply. I already requested a solution via the support ticket, but didn’t receive any response, so I had to comment here. Please check and resolve my issue through support (Ticket ##4164).
Already our support team is assisting you. Please carry on there.
hello author, you know you miss the composer command to update the dependencies needed for the composer.json and composer.lock from the main image update, you just name a needed command but didnt write the command, so how do you expect your users to do that and avoid update error messages all over the comment section??
Do you purchase this item yet?
1. If you can add customer order subscriptions at checkout to allow customers to put their frequent orders on auto pilot that will be great. This will increase the value of your script greatly.
2. Can you add easyship.com? They have free api for usps, fedex etc. this will help your customers in Canada and USA.
Any feedback?
1. Could you please share more detailed information about the feature and how you expect it to work?
2. This feature is already under consideration for our roadmap. If we receive sufficient demand from users, we will prioritize its development.
Thank you.
Thank you for your response.
For the subscription feature, my idea is to allow customers to subscribe to frequently purchased products during checkout. For example, items like pet food, cat litter, and pet treats are bought regularly. Customers should be able to select options such as weekly, bi-weekly, or monthly delivery. The system would automatically generate the order and process payment based on the selected interval. Customers should also be able to pause, skip, or cancel their subscription from their account dashboard.
I believe this feature would significantly increase the value of the CMS, you can make it an Add-on to increase your revenue and thank me later. Stores that sell recurring products like groceries, pet supplies, and household essentials would need this feature badly.
Finally this will help all the entrepreneurs that use your script to stay afloat long enough to keep up with the many bug fixes you keep working on.
Thanks
Thank you for the detailed explanation. We appreciate you taking the time to share this information.
We will add this to our future work list and evaluate its feasibility along with other important factors, including overall user demand and implementation considerations. Based on this analysis and the level of public interest, we will decide on the appropriate steps for future development
Below point is most important for multivendor e commerce site so can you please take it on first priority
Important Suggestion…
Seller Wallet needs an upgrade.
Currently, the seller wallet only has an AVAILABLE BALANCE. It should be upgraded to include AVAILABLE BALANCE and PENDING BALANCE.
PENDING BALANCE should hold all UNDELIVERED product payments, and sellers must NOT be allowed to withdraw from it. AVAILABLE BALANCE should only contain payments for DELIVERED products, and sellers can withdraw only from this Available balance.
All refunds for UNDELIVERED products should be processed directly from the PENDING BALANCE, no need to contact the seller to return money.
For DELIVERED products that need return and refund, should follow the normal return process (customer returns the product first before refund is processed).
Thanks.
This feature is already on our upcoming list. It will be added soon. Thanks.
Can you add the features so that we can change to full width website. Becouse there are so much space available in side of website
Thanks for your suggestion. Do you think of only for the homepage or the full system.
Full system… because when we see the website in desktop. There are so much side space shows in desktop. Please also increase the single product page image container size and product card size. It will overall increase the look and user experience.
One more question. Do you have plan to add whatsapp business api? To send the whatsapp notification on order placement and tracking link share?
We have not received a significant number of requests regarding full-width pages so far. Similarly, requests for the WhatsApp Business API have also been relatively limited.
However, if these features are important for your specific use case, they can be implemented through custom development based on your requirements.
That said, we truly value your feedback. We will include these suggestions in our future roadmap considerations as we continue to evaluate and prioritize new features for upcoming updates. Thank you for sharing your thoughts.
Id #3980
Already your ticket has been solved
Hello, I really like your product, but please ensure it is compatible within Türkiye. This includes payment networks, location, language, cash on delivery, shipping integrations, etc.
We believe many of our customers are currently using the system in Turkey. However, at this moment, we do not have any Turkey-specific payment gateway or shipping gateway integrated. Thank you for your understanding.
