3968 comments found.
Hi,
I noticed that on the subscription button (e.g. “Subscribe €15.00 for 30 days”) there is currently no clear indication that this is a recurring subscription.
For legal and payment compliance reasons (Stripe recurring payments requirements, EU consumer protection rules), it should be clearly stated before checkout that:
the subscription renews automatically
it is recurring
it continues until cancellation
I would strongly recommend adding a small notice directly below the subscription button, for example:
“Subscription renews automatically every 30 days until cancelled.”
This should be visible before the user proceeds with payment.
It would also help reduce disputes and chargebacks, as for example Stripe requires clear disclosure of recurring billing terms.
Could you please include this in the next update?
Thanks.
Hi there,
As far as I can tell, pretty much all fans sites are like this; my understanding was/is that even the current approach should be compliant with EU law.
However, I did add your feedback on your or a bigger compliance-related epic ticket, so we can further review/implement with the next update(s).
Thanks for your feedback, and do let me know if you have any other questions/suggestions.
Can you provide the exact flow on how the referral system works?
Example:
1. The admin sets the referral commission at 70% and the minimum payout threshold at £100.
2. The creator offers a subscription priced at £9.99 per month.
3. A user generates their unique referral link via Settings > Referral.
4. The user shares their referral link on social media or other channels.
5. New users click the referral link.
6. They register and subscribe at £9.99 per month.
7. The referrer earns 70% of each subscription payment (£6.99 per subscriber).
8. Once the referrer’s balance reaches £100, the admin can process the payout.
Is this the correct flow?
Thanks.
Hi there,
Overall, your steps are pretty much good. The only exception is that the referral system is creator-targeting. Meaning that users won’t earn a % of the people they refer and spend money, but instead, they will only earn a % out of the earnings of the sold content of creators they referred.
More info @
So, the referral system is quite self-explanatory, for any of the users you refer who become creators and sell content, you get a percentage of their earnings.You can set the percentage amount out of the admin panel, as well as the money and time limit for which referrals are being counted.
Also, that is money that you (as an owner) will have to pay for – but most of the time, this is better than running marketing campaigns – depending on your niche.
This is pretty much the same way OF does it. Hope this makes sense, but do let me know if you have any other questions.
In the Finance -> Transactions administration panel, when editing a subscription renewal record, the Type field is not correctly displaying the option: Subscription renewal
Hi there,
Not exactly sure what you mean, do you mean the “1-month subscription” like labels/options for the subscription/transaction type field?
Thanks, and let me know.
well no your docs actually isnt helpful for normal people. after few hours with ai i was able to install it. in that docs is missing so much informations …. and for example where can i edit email messages ? like welcome email? pass reset email ? why that isnt in admin menu ? or in docs ?
Hi there,
The documentation is pretty straightforward and provides a detailed configuration guide for all sections, but AI can certainly help clarify some aspects (I hope).
Installation itself shouldn’t take more than a couple of minutes, really, but if you need any help, do let us know!
Regarding email messages, they use pre-defined templates; there’s not much to configure, but you can edit their content, usually found in the language file @ lang/en.json.
Our platform handles emails in a transactional manner (eg, platform emails, like signup, notifications, 2fa, etc); there are no newsletter or marketing-related features built into it.
Thanks, and let us know if you have any other questions.
Sometimes, some hosting providers can make things more difficult than they should be.
If you need help with anything in particular (including sensitive info like links or credentials), don’t hesitate to send me a DM @ https://codecanyon.net/user/ic0de#contact .
hi just uploaded script, extracted into public_html, gave permissions, make db. and all i getting is 403. i tried make public folder tried to move it always 403. please dont send me https://docs.qdev.tech/justfans/documentation.html#installation because for normal person there are missing a lot of steps. what should i do ?
Hi there,
That sounds like an issue related to your DocumentRoot.
You can read more about it at this docs section @ https://docs.qdev.tech/justfans#docroot .
Q: Is your site/installer available at domain.com/public?
Thanks, and let us know.
Storage Issue Resolved – Appreciation for Your Support
Body:
Hello JustFans Support Team,
I hope you are doing well.
I’m writing to let you know that the storage is now working perfectly. Thank you for your excellent support throughout this process. I truly appreciate the quick assistance and professionalism from your team.
Honestly, the support provided was very good, and it made the resolution smooth for me.
Thanks again for your help!
Best regards, iqitglobal
Thanks! Glad we could help!
I install scripts successfully but unable to change logo . plz give me support no , email id or dashboard URL
Hi there,
I did reply to your email with more info/questions.
Thanks & let me know.
I see that the script only has email for 2FA, that’s ok. I think it’s better and more important to have SMS 2FA, because the script is dealing with people’s money and identity. I hope you add the SMS 2FA to the next update.
Hi there,
Thanks for the suggestion. This is an existing item in our internal boards; we will try to include it in the next update(s).
Thanks!
Hello,
I’m experiencing an issue in the Branding section of the admin panel. When I try to upload a new site favicon, the upload remains stuck in “Loading” and never completes. It does not allow me to replace the current icon.
Could you please check if this is a system issue or let me know how I can fix it?
Additionally, I would like to ask if in a future update it would be possible to allow paid profiles to create public posts (not only subscriber-only posts). This feature would be very helpful to attract more users and improve conversion.
I look forward to your response.
Thank you very much.
Hi there,
That usually happens due to invalid CORS settings on the bucket side, on the provider from which you got the storage.
In those CORS settings (S3/DO), either add a wildcard to your domain settings, and this one should get solved.
Thanks, and let us know.
This is the account I bought it with, how do I fix this?
Warning!
The public/storage symlink is missing. This may cause images or files to be inaccessible.
Thanks! Replied to your email.
How do I fix this issue?
Warning!
The public/storage symlink is missing. This may cause images or files to be inaccessible.
Hi there,
For support inquiries, please write us a comment or send us a DM from the account you’ve used to purchase the product from, so we can verify the purchase.
Thanks.
No pictures even logo don`t show to my site please help me
Hi there,
Generally speaking, you’d want to check
- The site path over the Admin > Settings > Site > Site url (and documentRoot is properly set).
- If using local storage, the symlink is created (If not, you get a warning on the admin dashboard)
- If using remote storage, the driver configuration might be off.
You can also double-check the logs at storage/logs/laravel.log to see the exact error message.
PS: I also replied to your DM.
Thanks, and let us know.
future updates please only for updated files be included in the update you guys actually make update and do fequently and thats good but when updating files that wasnt changed or effect is last update cuase the entire file to revert back to orginal state and people like me who complete alreted the file i dont even like to update anymore due to having to overwrite file that never took on a update. For now on i think you should only include the things that was acutally effected in the update so when we uodate only those things changes. or need tweeking .. i peronally havent update in a long time!
Hi there,
Unfortunately, this is not really possible with the way code is distributed on Envato, nor would it be feasible.
Like, this is the standard release procedure you would get with any software/release pipeline (replacing everything on each update) for most of the (production-ready, money-earning) online projects out there.
Just to be 100% clear, this is not feasible. Even if we had released diffs with our updates, there is no way you could have kept track of them manually, even if you tried to.
Like, for the last 3 updates, we’ve added ~16k new lines of code, removed ~4k, and changed ~150 files. And all this was for the updates we did ~last month…
The only feasible way to do it is this one from this guide @ https://docs.qdev.tech/justfans/documentation.html#custom-maintenance. This is the only sane way to maintain your custom code changes fork, which would allow you to solve conflicts and update your codebase w/o going crazy.
Thanks, and let me know if you have any other questions.
Unable to download photos or videos; requires a server on OVH, it works.
Hi there,
I am not sure exactly what you mean.
Feel free to send us a DM @ https://codecanyon.net/user/ic0de#contact with more info.
Thanks!
Hello,
I have registered as a user on your platform. However, I am experiencing an issue when updating my profile.
When I try to upload photos: • The images do not appear in my profile. • The photos also do not upload to my story. • The upload seems to start, but nothing is saved or displayed.
I have tried multiple times, but the issue persists.
Could you please check if there is a problem with my account or the server configuration?
Thank you for your assistance.
Best regards
Hi there,
Replied to your email with some notes and questions.
Thanks.
Hi, I can not get this installed it gives me this error:
Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
CAN I HAVE REFUND PLEASE
Hi there,
Please send us a DM (email) at https://codecanyon.net/user/ic0de#contact with your hosting credentials, and we can have a look.
Thanks!
hey ! if i download i will have a update ? jhust for know cause i have re upload to have the new updates
Hi there,
So for now, the way updates work is that whenever a is a new update, you get an email and you can re-download the latest zip bundle.
Once you do that, you can update your instance per this guide @ https://docs.qdev.tech/justfans/documentation.html#update .
Even if you have to re-upload (or better said, overwrite) your old files with the new ones, your data (as in database and user-uploaded data remains), everything is left untouched.
For custom code changes (if you got any) however, they will be lost, and for such scenarios, this other guide/development flow should be followed https://docs.qdev.tech/justfans/documentation.html#custom-maintenance.
Thanks, and let me know if you have any other questions.
I was wondering if YouTube video supports on your roadmap to-do list? If not, I’m requesting and hoping you have YouTube video support soon. Thanks. One of the great scripts to buy.
Hi there,
Thanks for the feedback & kind words, really appreciate it.
As for YouTube embeds, this is an existing ticket in our internal board, but it always ended up being postponed (even though internally, the code base already has some level of support for embeds).
I moved this ticket higher in priority. I will try to have it included in the next update or so.
Thanks again, and as always, if you have any questions/issues, do let us know!
How does a content creator requeires a withdrawal? Does he has to require every single transaction and receive on small transfers or may withdrawal the entire balance? How does it´s show to Admin? Me as the Admin will receive a request of entire balance? Previously i asked about why not the Requiremente Payment and Withdrawal page on Admin side does not show the entire balance of the creator but only the single transactions.
What i am tryong to ask when a creator requires a withdrawal how it´s shown to admin? It appears o Payment Requests page ok? I want to understand the entire journey since the user clicked on S,bscription, pay the creator and receive their money by the side of the Admin. It deserves a video tutorial.
Sorry but are so many question. So when Subscriber uses Paypal for example to subscribe a creator , it´s automatically released do him? But The creator will just withdrawal after my Admin approval ok? When a transaction is Aproved or Declined it means it´s done by the Payment provider right?
Hi there,
All the money goes into the account of your payment provider. Users are getting their money as a local wallet balance (-taxes), which they can then request a withdrawal.
Thanks.
You mean taxes the site comission?
Hello, Hello,
I uploaded an MP3 file to use as a sound for Stories.The file uploads correctly and is saved in the database, but it does not appear when creating or viewing stories.
Is audio officially supported for Stories, or is there any additional configuration required?
Thank you, Diego
Hi there,
The thing you must pay attention to is the way you create attachments for the sounds. EG:
- It need the MP3
- It also needs a cover image (png/jpg).
You can check the demo examples to better understand. EG: https://justfans.qdev.tech/admin/sounds/6/attachments
Creating them like this will appear in the search box.
Thanks, and let me know how it goes.
Hey
Wanted to share my suggestions for next coming updates
My suggestions
1. Comments, if someone comments on a post it tells you how many comments are on that (can see it when you scroll)
2. Offers Free Trials and can be set by xx days
3. When someone subscribes it sends an automated message with maybe a welcome photo or video
4. If a person follows / subscribes and they don’t Next month but still following my profile and I do a post and click notify that person gets an email that I’ve uploaded content.
Can we make this optional in the next update? Personally, I want this turned off so only my subscribers get the email
Hi there,
1. We do plan other comments area-related improvements; this could be one of them, made a note on it.
2. This has been something on our backlog for some time, this is something we’d like to add with upcoming updates.
3. This is something we’d like to add as part of a bigger, messenger-related/targeting update. Definitely on our radar.
4. Made a note on this one; this could work, but I will have to look more into it.
Will let you know when we have any news on any of these.
Thanks for the feedback!
Thank you
