Hi there,

The documentation is pretty straightforward and provides a detailed configuration guide for all sections, but AI can certainly help clarify some aspects (I hope).

Installation itself shouldn’t take more than a couple of minutes, really, but if you need any help, do let us know!

Regarding email messages, they use pre-defined templates; there’s not much to configure, but you can edit their content, usually found in the language file @ lang/en.json.

Our platform handles emails in a transactional manner (eg, platform emails, like signup, notifications, 2fa, etc); there are no newsletter or marketing-related features built into it.

Thanks, and let us know if you have any other questions.

Sometimes, some hosting providers can make things more difficult than they should be.

If you need help with anything in particular (including sensitive info like links or credentials), don’t hesitate to send me a DM @ https://codecanyon.net/user/ic0de#contact .

Hi there,

That sounds like an issue related to your DocumentRoot.

You can read more about it at this docs section @ https://docs.qdev.tech/justfans#docroot .

Q: Is your site/installer available at domain.com/public?

Thanks, and let us know.

Thanks! Glad we could help!

Hi there,

I did reply to your email with more info/questions.

Thanks & let me know.

Hi there,

Thanks for the suggestion. This is an existing item in our internal boards; we will try to include it in the next update(s).

Thanks!

Hi there,

That usually happens due to invalid CORS settings on the bucket side, on the provider from which you got the storage.

In those CORS settings (S3/DO), either add a wildcard to your domain settings, and this one should get solved.

Thanks, and let us know.

Thanks! Replied to your email.

Hi there,

For support inquiries, please write us a comment or send us a DM from the account you’ve used to purchase the product from, so we can verify the purchase.

Thanks.

Hi there,

Generally speaking, you’d want to check

• The site path over the Admin > Settings > Site > Site url (and documentRoot is properly set).
• If using local storage, the symlink is created (If not, you get a warning on the admin dashboard)
• If using remote storage, the driver configuration might be off.

You can also double-check the logs at storage/logs/laravel.log to see the exact error message.

PS: I also replied to your DM.

Thanks, and let us know.

Hi there,

Unfortunately, this is not really possible with the way code is distributed on Envato, nor would it be feasible.

Like, this is the standard release procedure you would get with any software/release pipeline (replacing everything on each update) for most of the (production-ready, money-earning) online projects out there.

Just to be 100% clear, this is not feasible. Even if we had released diffs with our updates, there is no way you could have kept track of them manually, even if you tried to.

Like, for the last 3 updates, we’ve added ~16k new lines of code, removed ~4k, and changed ~150 files. And all this was for the updates we did ~last month…

The only feasible way to do it is this one from this guide @ https://docs.qdev.tech/justfans/documentation.html#custom-maintenance. This is the only sane way to maintain your custom code changes fork, which would allow you to solve conflicts and update your codebase w/o going crazy.

Thanks, and let me know if you have any other questions.

Hi there,

I am not sure exactly what you mean.

Feel free to send us a DM @ https://codecanyon.net/user/ic0de#contact with more info.

Thanks!

Hello,

I have registered as a user on your platform. However, I am experiencing an issue when updating my profile.

When I try to upload photos: • The images do not appear in my profile. • The photos also do not upload to my story. • The upload seems to start, but nothing is saved or displayed.

I have tried multiple times, but the issue persists.

Could you please check if there is a problem with my account or the server configuration?

Thank you for your assistance.

Best regards

Hi there,

Replied to your email with some notes and questions.

Thanks.

Hi there,

Please send us a DM (email) at https://codecanyon.net/user/ic0de#contact with your hosting credentials, and we can have a look.

Thanks!

Hi there,

So for now, the way updates work is that whenever a is a new update, you get an email and you can re-download the latest zip bundle.

Once you do that, you can update your instance per this guide @ https://docs.qdev.tech/justfans/documentation.html#update .

Even if you have to re-upload (or better said, overwrite) your old files with the new ones, your data (as in database and user-uploaded data remains), everything is left untouched.

For custom code changes (if you got any) however, they will be lost, and for such scenarios, this other guide/development flow should be followed https://docs.qdev.tech/justfans/documentation.html#custom-maintenance.

Thanks, and let me know if you have any other questions.

Hi there,

Thanks for the feedback & kind words, really appreciate it.

As for YouTube embeds, this is an existing ticket in our internal board, but it always ended up being postponed (even though internally, the code base already has some level of support for embeds).

I moved this ticket higher in priority. I will try to have it included in the next update or so.

Thanks again, and as always, if you have any questions/issues, do let us know!

Sorry but are so many question. So when Subscriber uses Paypal for example to subscribe a creator , it´s automatically released do him? But The creator will just withdrawal after my Admin approval ok? When a transaction is Aproved or Declined it means it´s done by the Payment provider right?

Hi there,

All the money goes into the account of your payment provider. Users are getting their money as a local wallet balance (-taxes), which they can then request a withdrawal.

Thanks.

You mean taxes the site comission?

Hi there,

The thing you must pay attention to is the way you create attachments for the sounds. EG:

• It need the MP3
• It also needs a cover image (png/jpg).

You can check the demo examples to better understand. EG: https://justfans.qdev.tech/admin/sounds/6/attachments

Creating them like this will appear in the search box.

Thanks, and let me know how it goes.

Hi there,

1. We do plan other comments area-related improvements; this could be one of them, made a note on it.

2. This has been something on our backlog for some time, this is something we’d like to add with upcoming updates.

3. This is something we’d like to add as part of a bigger, messenger-related/targeting update. Definitely on our radar.

4. Made a note on this one; this could work, but I will have to look more into it.

Will let you know when we have any news on any of these.

Thanks for the feedback!

Thank you

Later update: I’ve just noticed on a different client’s site that, on Hostinger VPS, symlinks worked out of the box, but maybe it’s a matter of the hosting packages.

Subject: Request to Create Storage Folder and Verify Password for Hosting Panel

Dear Support Team,

I followed your instructions to access root via SSH, but even after entering the password, it did not get accepted. I tried all the steps you mentioned, but it still didn’t work. Kindly enter the password yourself and create the storage folder; once done, I will upload it into the safe folder from my end.

Domain: [https://starfansy.com/public] Thank you, Thendral Kumar

Replied to your DM. Thanks!

Hi there,

Unfortunately, we do not work around a public release schedule or roadmap.

We usually release updates as often as possible, when enough new features and fixes have been bundled up and tested. We might push a minor release sooner if there are any urgent fixes.

Thanks.

icOde, page admin : An internal error occurred Sorry, something happened on our side. Please try again or contact us if the error persists.

Go home »

Well, at the end of the 5th installation problems solved

Hi there,

If you receive any errors during setup, feel free to send us a DM with your storage/logs/laravel.log file or a screenshot/details @ this contact form https://codecanyon.net/user/ic0de#contact.

Thanks, and let us know.