10179 comments found.
want to revoke my license please help!
Hi gdoz,
Please reach out to us directly through our support channel, and we’ll be happy to review your request and see how we can assist.
Apologies for any delays — we’ve recently taken over the plugin and its codebase, and we’re currently working through a backlog of support tickets and feature requests. We appreciate your patience and understanding.
Presale questions:
1) We are using Gravity Forms and Square payment addon for it to register/renew membership.
We are wondering if there is are integration so the client fills in Gravity Form and then under his profile of your plugin, he has an APPROVAL status as a custom field after the payment proceeds.
Would it work with your plugin?
2) We used an old custom plugin for membership with a lot of profile entries. Is there are possibility to import custom fields/users under your membership plugin from CSV?
Hi designInterventions,
That could work but may take some custom integration. Feel free to reach out to support for more information if you still need help
Apologies for any delays – we’ve recently taken over the plugin and its codebase, and we’re currently working through a backlog of support tickets and feature requests. We appreciate your patience and understanding.
can this work with Listeo theme?
Hi jrjr29,
I don’t see why it wouldn’t work, but it has not been tested with Listeo
Apologies for any delays – we’ve recently taken over the plugin and its codebase, and we’re currently working through a backlog of support tickets and feature requests. We appreciate your patience and understanding.
Map Please enter valid address > clef api google map renseigné dans le champ et adresse complete renseigné dans le champ … Que faut il faire merci
Hi Pfcasanova,
Feel free to reach out to support for more information if you still need help
Apologies for any delays – we’ve recently taken over the plugin and its codebase, and we’re currently working through a backlog of support tickets and feature requests. We appreciate your patience and understanding.
Latest version 5.1.10 backend no longer showing… just a white page with the menu
Error log:
[08-May-2025 05:22:16 UTC] PHP Warning: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/alt-php82) in /home/public_html/wp-content/plugins/userpro/includes/class-userpro.php on line 222
This error does show 598 times in the WP log
Line 222: session_start();
Any chance to fix this please?
It seems that this plugin is not compatible with Word Press version 6.8.x as per description
i Burt37,
Thanks for reporting this.
Please send the full details, including your error log and WordPress version, directly to our support team so we can properly investigate and assist you.
Apologies for the delay in response. We have recently taken over the plugin and its codebase and are currently working through a backlog of support requests.
We appreciate your patience and will look into this as soon as possible.
Did anyone find a solution for the following: Warning: session_start(): Session cannot be started after headers have already been sent in /home/customer/www/northbranch-md.com/public_html/wp-content/plugins/userpro/includes/class-userpro.php on line 222
Hi gingerbee3,
Thanks for your message.
Please send the full details, including your WordPress version and any relevant error logs, directly to our support team so we can properly investigate this for you.
Apologies for the delay in responses. We have recently taken over the plugin and its codebase and are currently working through a backlog of support requests.
We appreciate your patience and will assist you as soon as possible.
All tab functionality has disappeared eg Settings, Fields etc. Running v5.1.10
I have emailed support but want to know if there is a quick fix as this is urgent.
Still no reply to my support ticket nor to this message. This is not acceptable and I am asking for a FULL refund. I have now had to go with a completely different system !!
Why do you not reply? I have sent support tickets and still no response. VERY unprofessional.
I have now sent ANOTHER support request!
Still no reply OR refund!!
Hi webdesignerz,
We sincerely apologise for the lack of response and the frustration this has caused.
We recently took over the plugin and its codebase, and unfortunately there has been a backlog of support requests during the transition. That is not an excuse, but it is the reason for the delayed replies.
Please send your latest ticket reference number to our support team again so we can prioritise it immediately. If you are requesting a refund, include your purchase details and we will review this as a matter of urgency.
We completely understand your frustration and appreciate you bringing this to our attention. We will do our best to resolve this promptly.
can the user have a subdomain?
Hi aditbeat,
UserPro does not natively create or assign subdomains for users.
If you are looking to give each user their own subdomain, this would typically require a WordPress Multisite setup or a custom development solution alongside the plugin.
If you can share a bit more about what you are trying to achieve, please contact our support team and we will be happy to advise you on the best approach.
Hi, when i click on letter on alphabetical pagination i need to order by lastname and not first name. How to do that?
Solved: userpro\functions\memberlist-functions.php on line 419 put last_name instead of display_name
Hi dariolg,
Thank you for sharing the solution, that will definitely help other users.
We appreciate you posting the fix and are glad you were able to resolve it. If you need any further assistance or would like this behaviour reviewed for inclusion in a future update, please feel free to contact support.
hi sir, can this plugin able to create customize membership number and display in the member listing page? this number cannot be fill during registration. Only admin able to add-in after verified and list out in the directory. Please advice
Hello,
UserPro does not have a built-in feature for custom membership numbers added by admins post-registration. However, you may achieve this with custom development or additional plugins.
want to revoke my license please help!
Please contact us at Support.
Hi, This is a presale question. I also plan to purchase your “Private Messages for UserPro” ... Can I edit the layout using Bricks or other page builder? Do you have cooling period … if this is not what i expected ?
Well, I don’t know if it’s just me. But after the update, the backend no longer works. The UserPro settings and tabs are no longer displayed. Please check this, as the security holes do not allow you to downgrade.
If you encounter any problems, please contact us at Support and we will try to resolve it.
We have fixed security vulnerabilities and released a new version of Userpro 5.1.10. We invite you to update.
Vu les dates des commentaires depuis 1 mois et aucune réponse il est l’abandon c’est honteux !!!
Bonjour j ai également le même problème grave de sécurité.
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/userpro/userpro-519-unauthenticated-local-file-inclusionPourquoi les développeurs de DeluxeThemes ne réagissent ils plus rapidement a cette faille de sécurité ??
Je vais être obligé de désinstaller le plugin qui n’est pas fiable dommage
I need support to resolve the BIG serious fail security.
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/userpro/userpro-519-unauthenticated-local-file-inclusionPlease update us on the security issue. This had to be deactivated.
https://www.wordfence.com/help/scan/scan-results/?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#plugin-has-a-security-vulnerabilityAny prediction for fixing the security flaw? We’ve already opened calls and no one has responded!
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/userpro/userpro-519-unauthenticated-local-file-inclusion https://patchstack.com/database/wordpress/plugin/userpro/vulnerability/wordpress-userpro-plugin-5-1-9-sql-injection-vulnerability?_a_id=431Please help!
Hi good day, I created some new user fields for registration, when someone signs up an email is sent with this data. I have two questions about these fields
1. is the information for the new fields stored anywhere on the backend? 2. When the email is sent to admin for awaiting approval. It shows those fields blank on submission. Those fields are required so not sure if the data was sent or it just isn’t shown
Hello,
The information is stored in the database, in the “_usermeta” table. The field name is “meta_key” and the value is “meta_value”.
For egzample: SELECT * FROM `wp_usermeta` WHERE user_id=”1”; You can see all metafields for user which id is 1.
SELECT * FROM `wp_usermeta` WHERE meta_key=”my_custom”; You can see all your fields with values for your custom field which unique value is “my_custom”. https://prnt.sc/Wb-vJpvCkD-v
It is difficult to say what the problems could be based on the information given. It would be useful to see the errors registered in the debug.log file. If you cannot find the problem yourself, please contact us in Support and we will try to help you.
Hi good day – I would need help i getting this done because in the email it shows the other registration fields but none of my custom fields and its only this registration it has happen to. as the user is created and waiting approval but I have no data to approve
We have received your request in support. We will try to figure out the problem on your website.
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