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Reviews for UserPro - Community and User Profile WordPress Plugin

Reviews for UserPro - Community and User Profile WordPress Plugin

4.34 (1,729 ratings) 4.34 stars
Cart 20,182 sales

1,729 Reviews

for Design Quality

Very outdated. Doesnt work with a lot of things and settings are limited too not very helpful ones... Wish I hadnt bought all of their products..

for Other

I installed the plugin went through the configuration, and now I have a website with 500 pages!!... Now I have to go and delete hundred of useless pages, this is probably the most annoyed I had been with a plugin.

for Customer Support

ı can't use it on my new site licence doesn't let me. i deleted my old site and moved to a new domain it should be fair that i can use it again.

for Customer Support

Good Plugin but customer support is really week. I have an issue for 2 weeks and sent a ticket but i still have no answer and noone is helping me with this. I need to solve this all alone and it is urgent. Sadly i still have this problem and still no help.

for Bugs

Hiçbir şekilde üründe üye kaydı yapılamıyor ve mantıklı hiçbir açıklama bulunmuyor.

for Customer Support

Great product and great customer support! I had an issue for quite a while and actually never contacted the customer support (not smart, I know).
But when I did it was a great and personal communication. And the best part of it is that my issue has been resolved.
Many thanks!

for Other

Impossible to activate with licence code. Ask me for API code i dont understand

for Customer Support

I have experienced fast and effective customer service yesterday and today.

for Code Quality

Great plugin for online community sites. The most complete in terms of features that I found after extensive research. Can be customized to meet different requirements. Customer support has been quick and very helpful to address any issues or questions. Totally worth the money, highly recommended.

for Customer Support

Waste of money!! i can't activate

Author response

We constantly test our code in https://demo.userproplugin.com and fix bugs with highest priority ASAP. Activation issues are resolved. Please contact our technical support if you have any questions how to set up the software - our team is ready to help you (https://codecanyon.net/item/userpro-user-profiles-with-social-login/5958681/support).

for Customer Support

As much as I would like the plugin, support is actually non existing.
Ideally this plugin offers tons of features compared to others.

PROBLEMS are:
1-a total lack of support, also the "Service Request" option that should provide a quote for helping in the setup is not working (or support don't have time to reply at least).

2-Official website, has a documentation section for help.
This is less than basic, consider that the "getting started" section has a gran total of 4 articles with a gran total of 27 rows of text, a media of 6 lines per article. All aimed to help in the initial setup. Not exactly mind blowing imho, especially if support is lacking.

3-Official Youtube "Deluxe Theme" channel has just 17 videos/tutorials and unfortunately cover only few of the aspects a user would like to receive help with. Although useful...they are really few to balance the total lack of support.

5-Comment section is probably the best place to try to find some form of help with the setup of the plugin... but again, you have to be lucky to find some comments tailored to your specific needs and if you manage to, it is not sure support replied to or, that the reply is clear enough to help you move on.

Now, I am sure the support team and the engineers that crafted this plugin put a lot of passion in it, problem is the total lack of documentation and support. Also asking via plugin option for pay support does not seems to sort any effect.

Last but not least:
6-You expect to receive help on the official webpage in the forum section (https://forum.userproplugin.com) but simply you cannot register in here thus, you cannot post anything. This issue has been mentioned to the support but again, still no reply.

I really hope to find the chance to properly set up the plugin and see it in action.
I hope to see the whole support side of the plugin to rise at the level of the plugin potentialities.

Thanks

for Other

it doesn't work as promised I can't activate the purchase code, need to improve this version.

Author response

We constantly test our code in https://demo.userproplugin.com and fix bugs with highest priority ASAP. Activation issues are resolved. Please contact our technical support if you have any questions how to set up the software - our team is ready to help you (https://codecanyon.net/item/userpro-user-profiles-with-social-login/5958681/support).

for Documentation Quality

No documentation, no simple used, no basic user managment...

for Bugs

License code does not work (many have problems with it).
Constant errors in connection with other plugins

Far too much time wasted and costs!

Author response

We constantly test our code in https://demo.userproplugin.com and fix bugs with highest priority ASAP. Activation issues are resolved. Please contact our technical support if you have any questions how to set up the software - our team is ready to help you (https://codecanyon.net/item/userpro-user-profiles-with-social-login/5958681/support).

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