8958 comments found.
Hello Stepasyuk, I changed the site and domain. I deactivated the license and Filter Everything PRO on the old sites. But, if I want to activate the license on the new site, I always get the message: This license key already used for two sites. How can I reset/remove the old sites from the license history? And activate it only on the new site. Thanks
Hi mirceacucos
Thank you for reaching out to our support team.
Please send the license key via PM: https://codecanyon.net/user/fe_support
So that we can deactivate it across all of the sites.
Best Regards,
Victor
The license has been deactivated across all of the sites.
Please try to activate it on the required ones.
Best Regards,
Victor
Can the Apply and Reset buttons be set so that they are always visible when scrolling thru all the categories?
Hi krazykustomcribbagepegs
Thank you for choosing Filter Everything PRO.
If you are referring to whether there are any options to display the apply/reset buttons while scrolling the page, then at the moment this is not possible via the plugin functionality.
This will be added in a new update to make it more convenient.
Best Regards,
Victor
hello i cant acticate my licenze, can you help me?
Hi laurenakurt9
Thank you for choosing Filter Everything PRO.
Please use incognito mode in your browser!
In order to set the License key for the Filter Everything PRO plugin, simply head to Filters -> Settings -> License and click the “Get your License Key” button.
It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.
This is the license key that is used for activation of the plugin.
Please let us know if this worked or not.
Best Regards,
Victor
I have downloaded the Pro version, and am using Divi version 5. I have tried everything, and cannot get the filters to show up in my sidebar or via shortcode on a page. any help is appreciated.
Hi jessicas293
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Also, please attach the link to the exact page where you want the filter to be displayed.
Best Regards,
Victor
Hello,
To prevent Search Console crawl errors on thousands of filter pages, I want to add rel=”nofollow” to all filter links.
I successfully added rel=”nofollow” to radio filter links by overriding the radio.php template. I added this line after class=”wpc-filter-link” : $link_attributes .= ’ rel=”nofollow”’;
This works perfectly for radio buttons.
However, the same modification on labels.php for checkboxes doesn’t work. I added exactly the same line but checkboxes links still don’t have rel=”nofollow” .
My main question is: how can I add nofollow to checkboxes links as well, and more broadly, how to apply it to ALL types of filter links (including any new ones I might create later)?
Thank you!
Hi Six0onee
Thank you for reaching out to our support team.
You need to make sure that you are using template overriding based on this documentation: https://filtereverything.pro/resources/templates-overriding/
For example, for the labels, you need to add one more $link_attributes in order to include an additional inline tag in the generated link.
Please note that generally, there is no support for accounts whose support period has expired, following the support policy.
If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.
If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.
Best Regards,
Victor
Hi Victor,
Thank you for your response.
I have added $link_attributes .= ’ rel=”nofollow”’; in the labels.php template but I still don’t see rel=”nofollow” on the checkboxes links.
In the meantime, I can work around this by disabling checkboxes and keeping only radio buttons for now. I’ll test if this already improves the Search Console crawl errors.
Thank you for your help!
Best regards,
It has been tested many times since the release of template overriding, which was quite a long time ago, so it should work without any issues. We have even tested it ourselves again to be sure everything is working. So it can be only related to your exact setup on the site.
If you want us to check it directly on your site with your specific setup, you can extend the support time. Once that’s done, we will provide instructions on how to share the credentials so we can check this directly on the site.
Additionally, you can test it in an absolutely clean environment to see if it is working.
Best Regards,
Victor
Hi Victor,
Thanks for the confirmation!
I’ll test without checkboxes in a clean environment to isolate the issue.
If it still doesn’t work with my specific setup, I won’t hesitate to extend support so you can check directly on the site.
Have a great day!
Hi Six0onee
Thank you for the update.
Let us know the results from the clean environment.
Best Regards,
Victor
Nos da este error al crear un nuevo filtro
Detalles del error
Se ha producido un error del tipo E_ERROR en la línea 470 del archivo /home/adrihos4n/public_html/wp-content/plugins/filter-everything-pro/src/Entities/EntityManager.php. Mensaje de error: Uncaught TypeError: array_merge(): Argument #2 must be of type array, false given in /home/adrihos4n/public_html/wp-content/plugins/filter-everything-pro/src/Entities/EntityManager.php:470 Stack trace: #0 /home/adrihos4n/public_html/wp-content/plugins/filter-everything-pro/src/Entities/EntityManager.php(470): array_merge() #1 /home/adrihos4n/public_html/wp-content/plugins/filter-everything-pro/pro/Settings/Tabs/SeoRulesTab.php(56): FilterEverything\Filter\EntityManager->getFiltersRelatedWithPostType() #2 /home/adrihos4n/public_html/wp-content/plugins/filter-everything-pro/pro/Settings/Tabs/SeoRulesTab.php(122): FilterEverything\Filter\Pro\Settings\Tabs\SeoRulesTab->taxFields() #3 /home/adrihos4n/public_html/wp-includes/class-wp-hook.php(341): FilterEverything\Filter\Pro\Settings\Tabs\SeoRulesTab->initSettings() #4 /home/adrihos4n/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() #5 /home/adrihos4n/public_html/wp-includes/plugin.php(522): WP_Hook->do_action() #6 /home/adrihos4n/public_html/wp-admin/admin.php(180): do_action() #7 /home/adrihos4n/public_html/wp-admin/post.php(12): require_once(’/home/adrihos4n…’) #8 {main} thrown
Hi AdrihosanSL
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Best Regards,
Victor
Hi, we have the following case with the price filtering in your plugin. The price filter works correctly with the original prices set in the product price field in the admin, but since we use a tax class that adds 20% to the original price, in the frontend of the site, the product prices are with this 20%, and the filter shows products with different values. For example, we set a value of max 1000, but products with a value of 1200 are also displayed. Is there a possibility for the price filter to use the tax class that we have? If there is no such possibility, do you think it will be developed in one of the next versions of the plugin?
Hi ruslanaangelova
Thank you for reaching out to our support team.
The tax solution proposed in this request: https://codecanyon.net/comments/31875528 should resolve this issue.
We just tested it on our end, and everything is working correctly with it.
Best Regards,
Victor
Hi, filtering seems to have stopped working after latest wordpress update.
Hi ckrumins
Thank you for reaching out to our support team.
We have just updated to the latest version of WordPress on the testing site, and all of the filtering is working: https://prnt.sc/NanF5PqFu5UG
Perhaps the issue is related to other updates on the site, such as caching, modifications of queries, templates, or similar changes. You can use the site backup with the last working setup and apply the other modifications from there to determine exactly what caused the issue.
If you want us to check the filtering setup directly on your site, we can do so with your credentials; however, this service is only available for users with active support.
Best Regards,
Victor
Hi ckrumins
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Also, please attach the link to the exact page where the filters are no longer working so that we can check it directly there.
Best Regards,
Victor
We have checked the site. Could you please verify if the filters are working correctly now?
Best Regards,
Victor
HOla, al istalar el pro la pagina da error. Tengo pampalaplata.com.ar PHP 8.1 (ea-php81).
Puede ser la version del Pro vieja ?
Gracias !
Hi pampa1000
Thank you for reaching out to our support team.
Please submit your request in English so that we can assist you effectively.
Unfortunately, we do not have a multilingual support team, and all requests and support are provided exclusively in English.
Thank you for your understanding.
Best Regards,
Victor
Technical Issue Summary for Support Topic: Filtering custom product loops on the Homepage (MODIFICACION SISTEMA PAMPA).
The Goal: We need to use Filter Everything to filter a specific selection of products (a custom set/particular products) displayed on the Homepage, while ensuring the filters still work correctly on the standard Shop/Archive pages.
The Problem:
Context Misalignment: When placing the filter widget on the Homepage, it doesn’t automatically “hook” into the custom product grid or shortcode we are using. It either does nothing or tries to redirect to the main Shop page.
Custom Query: On the Homepage, we aren’t using the “Main Query.” We are using a specific selection of products. We need the Filter Set to recognize this custom WP_Query or CSS ID.
AJAX Consistency: We need the filtering to happen via AJAX on the Homepage to avoid full page reloads that break the landing page experience.
Questions for the Support Team:
How can we manually associate a Filter Set with a specific product grid on the Homepage if it’s not the “Main Query”?
Should we use a specific Query ID in the filter settings? If so, how do we apply that ID to our product loop (shortcode or block)?
Is there a recommended PHP Hook or Filter to force the plugin to recognize the Homepage’s custom product container as the target for filtering?
How can we prevent the filter from redirecting to the /shop/ URL when applied from the Homepage?
Urgent: Critical Error when filtering “Particular Products” I need to emphasize a major issue: when we try to configure the filter to work with a specific selection of products (particular products) on the Homepage, the site triggers a Critical Error (PHP Fatal Error).
Observations:
The error occurs specifically when the Filter Set targets a page that doesn’t use the standard WooCommerce loop.
It seems like the plugin is trying to call a function on a null object or is causing a conflict with the WP_Query when it’s not the “Main Query”.
We need to know if there is a specific way to “initialize” the filter for custom product selections to avoid this crash.
Could you check if this is a known conflict with custom product IDs/shortcodes and how to debug the specific hook causing the crash?
Please submit one request at a time, so we can fix it and move on to the next. The more questions included in a single request, the more confusing it becomes.
Lets start from the critical one, as it is the most imporatnt. Please include the error text.
Can you please send the credentials to the WP-admin dashboard following this document so we can check it?
Also, please include the link to the page where the fatal error occurs during filtering, so we can test it there.
Best Regards,
Victor
hey, we did elementor updates and it seemed to break our filter, select one filter and multiple apply according to the url, also some filter options showing 0 options
Hi kurtscholz
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please attach the link to the exact page where the filters aren’t working correctly, so that we can check it.
Best Regards,
Victor
Credentials have been sent through.
Additional information: At the time of this message, WordPress and all plugins are fully up to date. Some filters appear to be partially working; however, the filter logic is incorrectly applying multiple filters simultaneously. There are also missing filter options under the temperature range, and several filters are displaying an incorrect number of options.
Hi kurtscholz
We have checked the site, and the issue is related to the “Advanced Accordion” widget in Elementor that you are using to display the filters. We do not know how it works under the hood, but it appears to cache values and stays with them causing future issues.
We recommend removing it and using a shortcode or a widget instead to display the filters, in order to ensure correct filter widget functionality.
Best Regards,
Victor
I have changed it from an accordion to a short code widget and it is still the exact same
nvm solved, thank you Victor
Hi kurtscholz
We are glad to hear that the issue was resolved.
Best Regards,
Victor
Please check the following: The headings above the filters are not working — they are not being displayed. Also, is it possible that when I select the upper filter on mobile (all except “Managing Director”), all Filter 1 options are hidden and only Filter 2 options are shown?
Please try this out, and if necessary, get in touch with me via email so that we can resolve it. I can also grant you access to the website if needed.
Thank you in advance.
Hi createdbygino
Thank you for reaching out to our support team.
Please send the credentials to the wp-admin dashboard following this document so we can check it.
Also, please send a link to a video with explanations showing the filters in action, pointing the mouse to Filter 1 with screenshots and arrows, showing Filter 2, and indicating what should be hidden when Filter 1 is selected, and so on.
Best Regards,
Victor
I already sent the credentials
also left a video by now on the support pm
Hi createdbygino
1) We have checked the site, and that helped a lot. You do have two filters in the filter set, but you are using a child/parent filtering system with the option to hide the second filter.
However, you also have the option enabled to hide empty filters. This means that if you select an option in the first filter that would display posts with no values in the second filter, the second filter does not appear at all, which is expected behavior.
We have changed the option to “always hide empty filter terms” and updated the logic for the first filter to “AND,” so you can only select one term from it. Since none of the terms contain the same posts in multiple terms, the rest remain hidden. This behavior cannot be limited to mobile devices only. It will work the same on the mobile and on the desktop.
2) Regarding the hidden titles, you simply have custom styles applied to hide them in Filters > Settings > Experimental > Custom CSS: https://prnt.sc/SMfGD32ZB06E
Best Regards,
Victor
Thank you so much for your good support! 
I have one more little question for you, i send it just in a minute to the support DM as Video.
Thank you so much!
No, that is not a bug. This is just how the hover works: on desktop, when you move your mouse over the buttons, you might see them changing colors and other effects. On mobile, when you tap on a button, it stays active until you tap on another element. This is the only difference and the reason why it behaves this way.
Best Regards,
Victor
Hi, Filter Everything (Acc. perry104) – Am trying to figure out why all product category filter sets counters zero’d out (Show counters Displays the number of posts in a term) – was working until I did a bulk edit on products within WooCommerce) – search results still working, just counters not showing) Am using multiple filter sets with shortcodes (Elegant Themes). Any help appreciated.
Hi perry104
Thank you for choosing Filter Everything PRO.
Try clearing all of the cache, go to the filter set, make sure you have checked the correct post list in the “And what to filter” section, then click the Update button and check whether everything is working.
Additionally, if this didn’t help, you can send the credentials to the wp-admin dashboard following this document with the link to the exact page with the issue, so that we can check it.
Best Regards,
Victor
Thanks Victor… have tried those suggestions, problem persists. Have sent creds. Appreciate your help.
We have checked the site, updated each filter set, and everything is working now.
The issue is that you chose the worst possible approach by placing everything under the product category taxonomy instead of creating separate attributes under Products > Attributes.
As a result, even though the filter sets are separate, they share the same filter, which causes changes to affect all filters when something is not working correctly in one filter set.
Best Regards,
Victor
ah, ok… appreciate it thank you!
Hi, is there a way to change from URL changing selected filters to query parameters? We are having a lot of issues with ai bots indexing thousands of “fake” pages due to available filter permutations.
Hi jimward2
Thank you for reaching out to our support team.
You can use the next code snippet:
define( 'FLRT_PERMALINKS_ENABLED', false );
Then go to the filter set and click the Update button to turn off permalinks and use GET parameters for the filters.
Please note that generally, there is no support for accounts whose support period has expired following the support policy.
If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.
If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.
Best Regards,
Victor
Hi! I have a filter for a bikeshop. Everything works fine except for filter thru Woocommerce ProductTags. I can see the filter, but nothing happens when clicking the different tags.
Hi CJG80
Thank you for choosing Filter Everything PRO.
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please attach the link to the page with the tag filters so we can test it on that page.
Best Regards,
Victor
I have sent the credentials.
Hi CJG80
We have checked the site and deleted the tag filters across all filter sets. We also deleted all filter sets from the trash.
Then we created a new tag filter in the Advanced Filter Set, and it seems everything is working now. The previous filter was not registered, most likely because there were two product tag filters using different prefixes, which is not possible. We’re not sure how that happened.
Please check and confirm that the product tag filters are now working correctly.
Best Regards,
Victor
Thankyou, everything seems to be working fine!
Hi support
I have an FE Pro license and have a really weird problem(s).
I have a multi-lingual/ multi-currency site, using WooCommerce, Elementor Pro, and the Astra Pro Theme.
My issues are (I did try to search on the forum, but it is pretty useless to search for anything specific):
1. I have a filter set for the shop page, and I wanted to have a Product Category Hierarchy within it. However, the hierarchy only shows the parent category – there is a + to expand the tree, but it doesn’t work. There are no children categories.
In the console, I have the following error:
jquery.min.js?ver=3.7.1:2 Uncaught Error: Syntax error, unrecognized expression: . at I.error (jquery.min.js?ver=3.7.1:2:11769) at Y (jquery.min.js?ver=3.7.1:2:17234) at ne (jquery.min.js?ver=3.7.1:2:19293) at re (jquery.min.js?ver=3.7.1:2:20522) at I (jquery.min.js?ver=3.7.1:2:7520) at Function.matchesSelector (jquery.min.js?ver=3.7.1:2:11454) at Object.add (jquery.min.js?ver=3.7.1:2:37797) at Object.<anonymous> (jquery-migrate.min.js?ver=3.4.1:2:9827) at Object.add (jquery-migrate.min.js?ver=3.4.1:2:1582) at HTMLDocument.<anonymous> (jquery.min.js?ver=3.7.1:2:37118)
2. There is a WooCommerce Product Hierarchy always being displayed in the sidebar below the filter – it just won’t go away! Any idea of how to stop it from showing?
3. I have a price filter, which works well for the main site (GBP), but if I switch to one of the multilingual options, it stays in GBP rather than the new currency of the page/language – how to resolve this?
Many thanks in advance for your help.
Chris
Hi Chris
Thank you for reaching out to our support team.
1) Can you please send the credentials to the wp-admin dashboard following this document so we can check it? Also, please attach the link to the exact page where the subcategories are not being displayed in the filters.
2) We can check this using the credentials as well. Please also attach a link to the screenshot of that hierarchy so we can verify whether the issue is coming from our plugin.
3) The plugin is compatible with the following multi-currency plugins: WOOCS and CURCY. If you are using a different currency plugin, it may be incompatible, which is why the values are not changing in the price filter. Please let us know which plugin you are using so we can confirm.
Best Regards,
Victor
Hi Victor
Thanks for your fast reply!
1. Done.
2. Not sure what you mean here, I assumeyou will see it when you log in.
3. I am using “WPML Multilingual & Multicurrency for WooCommerce” as I thought WPML was/is compatible with FE and dont want to pay for yet another plugin
Thanks in advance.
Chris
Hi Chris
1) We have added the CSS fix under Filters > Settings > Experimental > Custom CSS. Most likely, some JavaScript is applying display: none directly to elements with the “children” class. The errors you showed in the console are coming from your own child theme template, so you may want to fix those.
2) This is coming from your own Elementor template: https://prnt.sc/QqeB3Jezn3Db You can remove it there if it is not required. It is not connected to our plugin.
3) Yes, the plugin is compatible with WPML, but unfortunately, it is not compatible with WCML (at the moment), which is a separate plugin for currencies. The mentioned currency plugins are free.
Best Regards,
Victor
Hi Victor
Thanks for your help.
I found the rouge CSS (added by another developer) and removed it, and the heirachy in the elementor template, so thanks for all your help!!!
As to the WPML plugin thats a shame as it works great, so I’ll look at the other currency switchers you recommend. Will you be looking to add support for the WPML multicurrency plugin?
Once again, thanks for your assitance.
Chris
Yes, absolutely. At the end of the day, the goal is to make the plugin compatible with as many other plugins as possible.
Best Regards,
Victor
Hi Victor
I have reviewed and checked out the two multicurrency plugins you propose, both have severe limitations in the free versions, plus they are not as nice to use as MCML in my opinion.
Can you give me a pointer as what I need to do to get filter everything price filter to work with MCML?
Many thanks
Chris
Hi Chris
You can check how it is configured with the other mentioned plugins in the following file: /wp-content/plugins/filter-everything-pro/src/wpc-third-party.php
To make it work, it will require writing custom compatibility code for WCML.
As an alternative, you can wait for the official compatibility. At the moment, we do not have exact dates for when this will be included.
Best Regards,
Victor
Hi Victor, sorry I haven’t gotten back to this topic until now. In my last request, you mentioned that it was possible to filter by range in a numeric field, and that I should select it in the filter type selector. I see the option, but it’s disabled, as are the date and rating options. The attribute I want to filter only has numeric values.
Hi Onvia
Thank you for reaching out to our support team.
In order to create a range filter from a taxonomy (attribute) that contains only numerical values, please follow the steps below:
1) Go to the filter set.
2) Click Add Filter: https://prnt.sc/pSw6rAkunLNN
3) In the newly created filter, in the Filter By option, choose Taxonomy Numeric: https://prnt.sc/DVhNcpGH4Ctn
4) In the Taxonomy option, choose the taxonomy (attribute) that contains only numerical values: https://prnt.sc/PToUrRd5TJdC
5) In our case, it is Product Numeric Test. In your case, it will be your own attribute or taxonomy.
6) Finish adding the other required data and click the Update button in the filter set: https://prnt.sc/jfk6Of83UET4
7) Go to the filters page and check if you have a range filter created from your taxonomy (attribute).
Best Regards,
Victor
Hi Victor, sorry, I don’t think I gave you all the necessary context. What I want to filter are WooCommerce product attributes. Is that possible?
Yes, it is possible.
If you have an attribute created in Products > Attributes, and that attribute is applied to your products, simply add a new filter and choose the required product attribute.
If you want to create a numerical range filter, select Taxonomy Numeric and then choose the required product attribute to create a range slider filter from a numerical-only attribute.
Best Regards,
Victor
This is my problem. I have this attribute https://prnt.sc/_c3QmcZFamfW that is numeric. When I go to the filter configuration, I can’t select this options https://prnt.sc/whHv9xAVqeRZ
Hi Onvia
Delete that filter and create a new one by following the exact steps, without skipping anything or making any changes.
1) Go to the filter set.2) Click Add Filter: https://prnt.sc/pSw6rAkunLNN
3) In the newly created filter, in the Filter By option, choose Taxonomy Numeric: https://prnt.sc/DVhNcpGH4Ctn
4) In the Taxonomy option, choose the taxonomy (attribute) that contains only numerical values: https://prnt.sc/PToUrRd5TJdC
5) In our case, it is Product Numeric Test. In your case, it will be your own attribute or taxonomy.
6) Finish adding the other required data and click the Update button in the filter set: https://prnt.sc/jfk6Of83UET4
7) Go to the filters page and check if you have a range filter created from your taxonomy (attribute).
Best Regards,
Victor
The only change you need to make is in the 4th step: choose your own attribute.
Best Regards,
Victor
Thank you so much for your help. I wasn’t applying the first filter correctly.
Hi Onvia
We are glad to hear that the issue was resolved.
Best Regards,
Victor
Hey There, I’ve just purchased the extension, however I can’t seem to get my licence!
When I click the button on the settings page it says there is an error and to try the button again.
Kind Regards Cal
Hi Cal
Thank you for choosing Filter Everything PRO.
Please use incognito mode in your browser!
In order to set the License key for the Filter Everything PRO plugin, simply head to Filters -> Settings -> License and click the “Get your License Key” button.
It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.
This is the license key that is used for activation of the plugin.
Please let us know if this worked or not.
Best Regards,
Victor
Thanks that’s sorted it! =)
For those folks who use Elementor and/or the Hello Elementor theme, you will not have access to Widgets. That makes using Filter Everything Pro’s user-facing “sort by” functionality problematic. The solution for us was to include this code in a snippet, which brought back widget functionality, so we could adjust the Sort settings:
if (function_exists(“register_sidebar”)) { register_sidebar(); }
Also, the debug code they mention that should display all of the available Sort IDs doesn’t work. You can find your widget ID by inspecting the widget data in Developer Tools… if you see something like this, then 2 is your widget ID.
<input class=”widget-id” type=”hidden” name=”widget-id” value=”wpc_sorting_widget-2”>
Hi jonathanp150
Thank you for choosing Filter Everything PRO and for sharing your solution for themes without a widget area.
In Elementor, there is a Sorting widget that you can find while editing the page. In the left panel, under the WordPress section, you will see three widgets: Filters, Chips, and Sorting.
Starting from version 1.9.2, there will be a separate section for the Filters widget in Elementor, and you will be able to find it using the Elementor search.
Best Regards,
Victor
Thanks, that’s a better solution. However, we can’t get the sort to actually apply. Every combination of settings we have tried, we get an AJAX loader (and the website thinks) then reloads the current set of products without any change to sort order.
To be clear, we are using an Elementor Loop Grid. Filtering works perfectly. Can we get some support on this? We’re a bit desperate.
Hi jonathanp150
Can you please send the credentials to the wp-admin dashboard following this document so we can check it?
Also, please attach the link to the exact page where the sorting isn’t working, so that we can check it.
Best Regards,
Victor
Thanks for the quick response, I have sent the credentials and info via DM.
We have checked the site. The issue is caused by a plugin that is forcing its own order: https://prnt.sc/ZW26zL_Nzr2P
This is why the order does not change when selecting any sorting options.
Currently, we have disabled it so you can check how the sorting widgets work.
Best Regards,
Victor
Ugh, so embarrassing when it’s another plugin. Thank you so much, we really appreciate it!
Hi jonathanp150
We are glad to hear that everything is working well. Have an amazing day.
Best Regards,
Victor
When we enter any value in the input type text (search box) and then click on the close (X) button, the entered value is not getting cleared.
Instead, clicking the close button redirects to the popup link / home page and closes the popup, which is incorrect behavior. The same issue occurs when clicking the Reset button — the filters and search value are not reset properly, and the popup gets redirected/closed instead. Please refer to the attached screenshots for better understanding. Expected behavior: Clicking the close (X) button should only clear the search input value. Clicking the Reset button should reset all selected filters and the search input without redirecting or closing the popup. Actual behavior: Close (X) button redirects to a link and closes the popup. Reset button causes the same issue. Please guide us on how to resolve this issue.
https://prnt.sc/kny9lkjSBMuU https://prnt.sc/6BSyb0XboddJHi juhishah
Thank you for reaching out to our support team.
If this is a redirection filter, the behavior is expected and correct. When you reset the filters, you are getting redirected to the page where the actual filtering should happen.
As for the pop-up closing behavior, unfortunately, this pop-up is not part of the plugin’s functionality, which means it is not covered by the support. Most likely, the pop-up is closing during page redirection or page refresh when filters are applied or reset. To change this behavior, the pop-up itself would need to be modified so that it does not close during it.
Best Regards,
Victor
We bought your plugin via your page, not code canyon. Here we selected agency plan https://filtereverything.pro/pricing/, and bought it. We can download the plugin, but we can’t acces licenses. Where can we get unlimited licenses, like it says in pricing?
The payment went through email: marin@webtim.si
Hi adinvestdoo
Thank you for reaching out to our support team.
We have checked everything and identified a minor issue, which will be addressed shortly. Our development team is working to restore the service as quickly as possible. We’ll keep you updated and let you know as soon as we have more information.
We apologize for the inconvenience and appreciate your patience.
Best Regards,
Victor
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