Hi instconsge

Thank you for choosing Filter Everything PRO.

We are sorry to hear that. Can you please provide some information about the Polylang conflict?

If you can send the credentials to the WP-admin dashboard following this document We could check the setup and make it work. Perhaps the issue is only in the configurations, as the plugin is compatible with Polylang.

In general, a refund is possible by submitting a form through the account where the plugin was purchased and then waiting for a response. Please note that the support team does not handle refunds. Additionally, we have no control over the refund team and cannot speed up or influence the process in any way.

Best Regards,
Victor

It appears to be intermittant, and not always happening so I am going to find you a demo URL so you can replicate, sorry for the inconvenience. Willl message back when I have a URL

Hi Tarquin

By any chance, do you have infinite scrolling on the pages where the products appear after filtering?

If this is the case, then the infinite pagination is simply ignoring the filtered query and loading the items that would appear during scrolling down, causing additional products to appear during filtering. We recommend using the default numerical pagination in such cases.

Best Regards,
Victor

Hi nikhil922

Thank you for choosing Filter Everything PRO.

When you create a filter from a taxonomy related to the products, such as tags, categories, etc., they all have “products” with them in the name. You had a filter created from a taxonomy that is not related to the products, this was the issue. We deleted that filter, created a new one from “Product tags,” and now everything is displayed on the page.

Best Regards,
Victor

thanks!

Hi Victor,

I’ve investigated the issue further and can now describe the behaviour very clearly.

I have a product archive template in Elementor with the display condition set to Include -> Product Categories -> All.

Inside this template I am using two Filter Everything widgets (lets forget about the other elements I described previously and focus on the FE widgets):

Filter A [fe_widget id=”2396”]

“Where to Filter”: Product Categories -> All Category

This is my global filter set, and it should appear on every product category page.

Filter B [fe_widget] (auto‑select)

Has a default filter set assigned to “Product Categories -> All Category”

Also has specific filter sets assigned to individual categories (e.g., “Antique and Vintage”)

Expected behaviour Filter A should always appear on all category pages

Filter B should switch between the default set and any category‑specific set depending on the page

Actual behaviour On category pages without a specific filter set for Filter B:

• Filter A shows correctly

• Filter B uses the default set

• Everything works as expected

On category pages WITH a specific filter set for Filter B:

• Filter A disappears completely

• Filter B shows the correct specific filter

• This is incorrect behaviour (IMO)

To make Filter A appear on these pages, I am forced to duplicate Filter A and assign it explicitly to each category that has a specific filter set. This defeats the purpose of setting Filter A to “All Category”.

It appears that when Filter B switches to a category‑specific filter set, Filter Everything is incorrectly suppressing, overriding, ignoring or doing something weird with Filter A, even though Filter A is configured to display on all product category pages.

This looks like a logic bug? Filter A should be evaluated independently and should always display on every category page, regardless of which filter set Filter B selects.

Please let me know if you need any additional details. I can reproduce this consistently.

Thanks, Chris

Hi Chris

As we previously explained, the filter set placed on “category + all/any categories” will be removed from the page if another filter set is applied on the same page and is set directly to “category + the exact category name.”

If you need both filter sets, you must duplicate the one placed on all category pages and also assign it to the exact category page in the filter set settings.

Why does it work like this? Because in 90% of cases, there is only one filter widget, where all filters appear from a single filter set, and it can be placed on “all/any pages.” When you need to display a different filter set on a specific category page, you simply assign another filter set to that exact page, and it will replace the one set to “all/any pages,” without requiring thousands of additional filter widgets in the same widget area. Otherwise, you would also need to specify that this exact widget should be displayed only on that specific category page and not on any others not to display multiple filter sets.

To display both filter sets on the exact page, you need to assign both filter sets directly to that specific page, because the one placed on “all/any pages” will be removed.

Best Regards,
Victor

OK, thank you

Credentials have been sent, thank you.

Hi alexwbrinkman

We have checked the site, and this is quite strange behavior. All we did was change the slug of this page and then revert it back to the original one, and now everything is displayed correctly. It is either some type of caching for product archive pages or specific functionality that is causing this issue. We are not sure yet, but most likely it is caching specifically for WooCommerce archive pages.

Changing the slug and then reverting it back could potentially clear the cache, which is why everything is appearing again.

Best Regards,
Victor

Amazing, thank you so much for the quick turn around and fantastic support. Easily the best filtering plugin on the market! Thanks again!

Hi Victor,

Thank you for your reply. You can probably recall that you helped us with the challenge we were having with th pro version (we have both pro and standard installed, but have standard active).

I cannot recall doing any template override (this sounds above my skill level) and this could have happened during the help that you supplied to us.

I am not a programmer , so the solution is a bit strange. I have checked the documentation and will try to see how i can do it with the dropdowns on the site. I can see I have to edit the dropdowns.php , but honestly that is all greek to me and a bit much of a challenge in understanding.

Regards, Tarquin

Ah yes, we do remember that. So it makes sense now, it is using JS code to hide empty ones, as it is basically the PRO plugin’s default functionality.

Unfortunately, as a support team, creating the functionality you are looking for, or even providing an example, is beyond our skills. We can copy the original PRO plugin functionality, which is basically copy/paste, but creating something new that works in a completely different way is too technical. Usually, such custom features are handled by site developers, as they have much deeper programming skills.

Best Regards,
Victor

Thank you very much for th advice of the way forward.

Regards, Tarquin

Hi svensanchez

Thank you for reaching out to our support team.

Can you please send the credentials to the WP-admin dashboard following this document so we can check it?

Also, please attach the link to the exact page where the stock status filter isn’t working, and the price filter as well.

Best Regards,
Victor

Hi, I have sent you the credentials

Hi svensanchez

We’ve checked the site, and the issue was that the counter was not turned on to display the counters next to the filter terms.

The second issue was an incorrectly selected post list in the “And what to filter” area in a filter set.

Please check this screen, which shows that everything is working now: https://prnt.sc/xHi-ivgfgkWk

1. It is displaying the chosen filters.

2. There is an Edit button at the bottom of the filter widget. When you click it, it will send you to the exact filter set displayed on that page, so you can apply changes to the correct filter set. Sometimes it’s easy to apply changes to a different filter set, which means no changes will appear on the filter used on the required page.

Best Regards,
Victor

Hi mirceacucos

Thank you for reaching out to our support team.

Please send the license key via PM: https://codecanyon.net/user/fe_support

So that we can deactivate it across all of the sites.

Best Regards,
Victor

The license has been deactivated across all of the sites.

Please try to activate it on the required ones.

Best Regards,
Victor

Hi krazykustomcribbagepegs

Thank you for choosing Filter Everything PRO.

If you are referring to whether there are any options to display the apply/reset buttons while scrolling the page, then at the moment this is not possible via the plugin functionality.

This will be added in a new update to make it more convenient.

Best Regards,
Victor

Hi laurenakurt9

Thank you for choosing Filter Everything PRO.

Please use incognito mode in your browser!

In order to set the License key for the Filter Everything PRO plugin, simply head to Filters -> Settings -> License and click the “Get your License Key” button.

It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.

This is the license key that is used for activation of the plugin.

Please let us know if this worked or not.

Best Regards,
Victor

Hi jessicas293

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the WP-admin dashboard following this document so we can check it?

Also, please attach the link to the exact page where you want the filter to be displayed.

Best Regards,
Victor

It has been tested many times since the release of template overriding, which was quite a long time ago, so it should work without any issues. We have even tested it ourselves again to be sure everything is working. So it can be only related to your exact setup on the site.

If you want us to check it directly on your site with your specific setup, you can extend the support time. Once that’s done, we will provide instructions on how to share the credentials so we can check this directly on the site.

Additionally, you can test it in an absolutely clean environment to see if it is working.

Best Regards,
Victor

Hi Victor,

Thanks for the confirmation!

I’ll test without checkboxes in a clean environment to isolate the issue.

If it still doesn’t work with my specific setup, I won’t hesitate to extend support so you can check directly on the site.

Have a great day!

Hi Six0onee

Thank you for the update.

Let us know the results from the clean environment.

Best Regards,
Victor

Hi AdrihosanSL

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the WP-admin dashboard following this document so we can check it?

Best Regards,
Victor

Hi ruslanaangelova

Thank you for reaching out to our support team.

The tax solution proposed in this request: https://codecanyon.net/comments/31875528 should resolve this issue.

We just tested it on our end, and everything is working correctly with it.

Best Regards,
Victor

Hi ckrumins

Thank you for reaching out to our support team.

We have just updated to the latest version of WordPress on the testing site, and all of the filtering is working: https://prnt.sc/NanF5PqFu5UG

Perhaps the issue is related to other updates on the site, such as caching, modifications of queries, templates, or similar changes. You can use the site backup with the last working setup and apply the other modifications from there to determine exactly what caused the issue.

If you want us to check the filtering setup directly on your site, we can do so with your credentials; however, this service is only available for users with active support.

Best Regards,
Victor

Hi ckrumins

Can you please send the credentials to the WP-admin dashboard following this document so we can check it?

Also, please attach the link to the exact page where the filters are no longer working so that we can check it directly there.

Best Regards,
Victor

We have checked the site. Could you please verify if the filters are working correctly now?

Best Regards,
Victor

Technical Issue Summary for Support Topic: Filtering custom product loops on the Homepage (MODIFICACION SISTEMA PAMPA).

The Goal: We need to use Filter Everything to filter a specific selection of products (a custom set/particular products) displayed on the Homepage, while ensuring the filters still work correctly on the standard Shop/Archive pages.

The Problem:

Context Misalignment: When placing the filter widget on the Homepage, it doesn’t automatically “hook” into the custom product grid or shortcode we are using. It either does nothing or tries to redirect to the main Shop page.

Custom Query: On the Homepage, we aren’t using the “Main Query.” We are using a specific selection of products. We need the Filter Set to recognize this custom WP_Query or CSS ID.

AJAX Consistency: We need the filtering to happen via AJAX on the Homepage to avoid full page reloads that break the landing page experience.

Questions for the Support Team:

How can we manually associate a Filter Set with a specific product grid on the Homepage if it’s not the “Main Query”?

Should we use a specific Query ID in the filter settings? If so, how do we apply that ID to our product loop (shortcode or block)?

Is there a recommended PHP Hook or Filter to force the plugin to recognize the Homepage’s custom product container as the target for filtering?

How can we prevent the filter from redirecting to the /shop/ URL when applied from the Homepage?

Urgent: Critical Error when filtering “Particular Products” I need to emphasize a major issue: when we try to configure the filter to work with a specific selection of products (particular products) on the Homepage, the site triggers a Critical Error (PHP Fatal Error).

Observations:

The error occurs specifically when the Filter Set targets a page that doesn’t use the standard WooCommerce loop.

It seems like the plugin is trying to call a function on a null object or is causing a conflict with the WP_Query when it’s not the “Main Query”.

We need to know if there is a specific way to “initialize” the filter for custom product selections to avoid this crash.

Could you check if this is a known conflict with custom product IDs/shortcodes and how to debug the specific hook causing the crash?

Please submit one request at a time, so we can fix it and move on to the next. The more questions included in a single request, the more confusing it becomes.

Lets start from the critical one, as it is the most imporatnt. Please include the error text.

Can you please send the credentials to the WP-admin dashboard following this document so we can check it?

Also, please include the link to the page where the fatal error occurs during filtering, so we can test it there.

Best Regards,
Victor

I have changed it from an accordion to a short code widget and it is still the exact same

nvm solved, thank you Victor

Hi kurtscholz

We are glad to hear that the issue was resolved.

Best Regards,
Victor

Hi createdbygino

1) We have checked the site, and that helped a lot. You do have two filters in the filter set, but you are using a child/parent filtering system with the option to hide the second filter.

However, you also have the option enabled to hide empty filters. This means that if you select an option in the first filter that would display posts with no values in the second filter, the second filter does not appear at all, which is expected behavior.

We have changed the option to “always hide empty filter terms” and updated the logic for the first filter to “AND,” so you can only select one term from it. Since none of the terms contain the same posts in multiple terms, the rest remain hidden. This behavior cannot be limited to mobile devices only. It will work the same on the mobile and on the desktop.

2) Regarding the hidden titles, you simply have custom styles applied to hide them in Filters > Settings > Experimental > Custom CSS: https://prnt.sc/SMfGD32ZB06E

Best Regards,
Victor

Thank you so much for your good support!

I have one more little question for you, i send it just in a minute to the support DM as Video.

Thank you so much!

No, that is not a bug. This is just how the hover works: on desktop, when you move your mouse over the buttons, you might see them changing colors and other effects. On mobile, when you tap on a button, it stays active until you tap on another element. This is the only difference and the reason why it behaves this way.

Best Regards,
Victor

Thanks Victor… have tried those suggestions, problem persists. Have sent creds. Appreciate your help.

We have checked the site, updated each filter set, and everything is working now.

The issue is that you chose the worst possible approach by placing everything under the product category taxonomy instead of creating separate attributes under Products > Attributes.

As a result, even though the filter sets are separate, they share the same filter, which causes changes to affect all filters when something is not working correctly in one filter set.

Best Regards,
Victor

ah, ok… appreciate it thank you!

Hi jimward2

Thank you for reaching out to our support team.

You can use the next code snippet:

define( 'FLRT_PERMALINKS_ENABLED', false );

Then go to the filter set and click the Update button to turn off permalinks and use GET parameters for the filters.

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor