574 comments found.
Hello,
All of a sudden we are getting an error that “Activate Product License” although it was working fine till yesterday with valid and active license. When we are downloading the and putting the license key once again it is throwing error as “Invalid license key format.” Please fix this asap since it is holding the POS usage at our store and this is critical issue.
Regards,
Hello,
We are sorry to hear that you are facing this issue.
We kindly request you to raise a support ticket by sending an email to support@webkul.com with complete details. Our team will look into it and resolve the issue at the earliest.
Best regards,
Team Webkul
Hi! I’ve test the demo and it seems amazing. I have an specific need: In reports, I would like the option to filter for brands. We need to know kow many sals have been done daily for each brand. Is that possible?
Hi there,
Thank you for testing the demo we’re glad to hear that you liked our plugin
Regarding your requirement to filter reports by brand and view daily sales for each brand: this functionality is certainly possible, but it is not available by default in the plugin.
However, this can be implemented through customization, as it would require additional development to add brand-based filtering and reporting logic.
We kindly request you to connect with our sales team by creating a support ticket at support@webkul.com. Our team will review your requirement in detail and guide you through the next steps.
Please feel free to reach out if you have any further questions. We’ll be happy to help.
Thanks & Regards,
Team Webkul
Hi! I get this error: “WooCommerce Point of Sale is enabled but not effective. It requires Modules in order to work.” after activating. What is “Modules”? WooCommerce – versioon 10.5.1 / WordPress – version 6.9.1 Please advise!
Hi,
We’re sorry for the inconvenience you’re facing.
It seems there might be an issue with the module files. Kindly please re-download the plugin from your Codecanyon account and install it again.
If the issue still persists after reinstallation, please let us know and we will be happy to assist you further.
If you have any further questions, feel free to ask or simply raise a ticket at support@webkul.com, and our team will be happy to assist you.
Thanks & Regards
Team Webkul
Thank you for your answer. Just re-downloaded and reinstalled – nothing changed. Plugin zip file has a folder called “modules” with 3 sub folders that are empty – maybe you need to re-upload the installation file…?
Hi,
The issue has now been fixed. Kindly please download the plugin again from your Codecanyon account and reinstall it.
We sincerely apologize for the inconvenience you faced and appreciate your patience.
Thanks & Regards
Team Webkul
All good, thank you!
Hi,
Thank you for the confirmation — we’re glad everything is working fine now!
If you ever need any assistance in the future, please feel free to reach out. You can also raise a ticket at support@webkul.com, and our team will be happy to assist you. We are always here to help.
Thanks & Regards
Team Webkul
Hello I updated the plugin to version 6.7.1, and I got a message of Incompatibility with WooCommerce. Do you know why that happened? Best,
Hi,
We’re sorry for the inconvenience you’re facing.
It seems there might be an issue with the module files. Kindly please re-download the plugin from your Codecanyon account and install it again.
If the issue still persists after reinstallation, please let us know and we will be happy to assist you further.
If you have any further questions, feel free to ask or simply raise a ticket at support@webkul.com, and our team will be happy to assist you.
Thanks & Regards
Team Webkul
While processing a refund order what if one want to return some items from the order and rest of items wants to keep.
is it possible in this system or are you planning to include this feature.
Thank you for your query.
We provide this functionality through a separate plugin – POS Order Return for WooCommerce, which works with the WooCommerce POS module. please check, https://codecanyon.net/item/pos-order-return-plugin-for-woocommerce/23139394
Thanks and Regards
Team Webkul
is it possible to have a custom woocommerce order status for products checked out via the pos?
Hello Rihtak,
Greetings!!
Yes, it is possible to have a custom WooCommerce order status for orders placed via the POS. However, this will require a small level of customization.
We kindly request you to connect with our sales team by creating a support ticket at support@webkul.com. Our team will review your requirement in detail and guide you with the next steps.
Please feel free to reach out if you have any further questions. We’ll be happy to help.
Thanks & Regards, Team Webkul
Hi,
Is there any option to tranfers products from outlet1 to outlet2? Send and receive.
Hello,
Greetings from Webkul!
Thank you for reaching out to us.
With the current default functionality of the POS, transferring products directly from Outlet 1 to Outlet 2 is not available. However, this functionality can be implemented with a customization, as it would require some additional development effort.
We kindly request you to please connect with our sales team by creating a support ticket at support@webkul.com. Our team will review your requirement in detail and assist you with the next steps accordingly.
Please feel free to reach out if you have any further questions. We’ll be happy to help.
Thanks & Regards,
Team Webkul
Pre sales question: Can i insert product image to Invoice Template? I need invoice with product images
Hello,
Greetings from Webkul!
With the current default functionality of the POS, product images cannot be added to invoices. However, you can edit or update the invoice logo if required.
Adding product images to invoices is possible, but it would require a very small customisation, as it involves some additional development effort.
Kindly connect with our sales team at support@webkul.com by creating a support ticket, and they will assist you further.
Thanks & Regards,
Team Webkul
Presale Question: I am evaluating payment terminal integration for my WooCommerce site (noithebrand.com), and came across your plugin “WooCommerce Stripe POS Terminal Connector + Point of Sale System for WooCommerce (POS Plugin)”.
Before proceeding, I would like to clarify the pricing model:
Is the purchase a one-time payment only?
Or does the plugin require a monthly or recurring subscription to remain functional?
Could you please provide the details of the fee structure, including any licensing or support costs?
Hello,
Thank you for your interest in our WooCommerce Stripe POS Terminal Connector + POS System.
To clarify — the plugin requires a one-time payment only. There are no monthly or recurring subscription charges to keep the plugin functional.
You will also receive standard license benefits, including updates and support as per the purchase plan.
If you have any further questions, feel free to ask — or simply raise a ticket at support@webkul.com, and our team will be happy to assist you.
Thanks & Regards
Team Webkul
Urgent! We are starting our work day and our LICENSE for the WEBKUL POS has all of a sudden STOPPED WORKING. The employees cannot SELL ANYTHING! Please let us know what is going on ASAP. This is ruining our business!
Hello there,
We have already responded to your ticket. Thank you for reaching out, and please be assured that we are always here to help.
If you are still facing any issues, kindly let us know, and we’ll assist you right away.
Warm regards,
Team Webkul
I would like to print the daily sales report showing the amounts received in cash and other payment methods separately. Please let me know.
Hello there,
Thank you for reaching out. The requirement you mentioned — printing the daily sales report with separate amounts for cash and other payment methods — can be achieved through customization.
Kindly connect with our sales team or raise a ticket at support@webkul.com, and they’ll guide you with the best possible approach.
Warm regards,
Team Webkul
I do not seem to understand what is going on. I understand the support has ended but basically the plugin is not even working at all, not doing its basic functions.
I save settings and it doesnt save, create username and it doesnt create, tried to login and not working.
I have used it many years back, worked well but now, i do not even know what is happening.
I am so unhappy
Hello there,
We understand your concern and are truly sorry for the inconvenience caused.
Please try updating the plugin to the latest version, as it may resolve the issue you’re facing. If the problem still persists, kindly raise a ticket at support@webkul.com , our team will be glad to assist you further and help get everything working smoothly again.
Thanks and regards,
Team Webkul
Does it show a custom currency icon in front like the WooCommerce default foreign currency? Or does it have its own currency selection?
Hello Again,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce.
Yes, it shows a custom currency icon in front, just like WooCommerce’s default foreign currency. It follows the same process as WooCommerce to change the currency.
In POS, to change the currency, please follow these steps:
1)Go to WooCommerce → Settings.
2)Scroll to Currency Options.
3)Choose your Default Currency.
4)After setting these fields, click on the Save button.
5)To preview the changes at the POS end, simply reset and resync all data to view the updated currency.
For more information regarding this product, please raise a ticket at support@webkul.com. We are just a ticket reply away.
Thanks & Regards,
Team Webkul
Does this POS still not support decentralised stock management? For example, each outlet has its own dedicated stock quantity, while the online store uses the combined total across outlets for WooCommerce purchases?
I purchased the plugin earlier this year, but I was let down due to the lack of this function.
Hello there,
Greetings from Webkul!
Yes, the POS does support decentralised stock management. In our system, we provide two types of inventory options:
Central Stock Inventory – Multiple outlets share the same inventory. Any sales made from these outlets are deducted from this common stock. In this case, the WooCommerce store and the outlet stores use the same inventory.
Master Stock Inventory – Each outlet maintains its own dedicated stock, so stock levels are managed separately for every outlet. In this case, the WooCommerce store and the outlet stores use different inventories.
This flexibility allows you to choose whether to manage stock centrally or separately, depending on your business needs.
Guide: https://webkul.com/blog/woocommerce-pos/ https://marketplace.webkul.com/knowledgebase/what-is-the-master-stock-and-pos-stock-in-woocommerce-pos-system/
Steps to change the inventory settings:
1-Go to the Admin Dashboard
2-Navigate to Point of Sale
3-Open Settings
Under the General tab, select the inventory type (Master Stock or Centralised Stock)
Thanks & Regards,
Team Webkul
1) Are you able to generate report P&L of daily, weekly and monthly sales? 2) Are you about to show what products sold earned the store most revenue and profit for that day, week and month? 3) Are you able to list products by most profitable and least profitable from this months, last month, past 3 months, 6 months sales?
Would be awesome if you have this as I am sure every store owner need this to understand what products they should re-purchase more and what products they should not waste money on going forward.
Apologies for the many questions. I am very interested in buying your plugin, and very likely to buy soon once my woocommerce store is ready.
Hello Again,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce.
All the above-mentioned points can already be achieved with our plugin POS AI Reporting for WooCommerce, which is fully compatible with the POS.
Plugin: https://codecanyon.net/item/pos-ai-reporting-for-woocommerce/57784842
Plugin Guide: https://webkul.com/blog/woocommerce-point-of-sale-ai-reporting/
For more information regarding this product, please raise a ticket at support@webkul.com. We are just a ticket reply away.
Thanks & Regards, Webkul Team
Hi, I have a few questions if you do not mind:
1) Does the offline data of orders (maybe during an hour of no internet service), get automatically synced to the online WooCommerce site upon internet connectivity coming back online? Is there a standalone windows app that is used for offline?
2) Does the POS orders and products ordered info get synced with WooCommerce? I am not sure on this as I have never used a POS with WooCommerce, so want to check. The reason I am asking this is so I can keep track of overall sales of products report, as well as POS and Online website sales reports within WooCommerce or other addon reporting plugins to fetch sales data of orders as well as individual products. A bit of a technical question, but hope you can answer it.
3) Can I use this on multiple computers I use as a cashier (I do not have an actual cashier that is conencted with the POS, instead use a drawer to keep the cash, as well as the stand alone card payment receipts). So will the POS show me at the end of the day how much was paid by cash, and how much by card?
4) On the Orders history, it shows POS and WooCommerce. Does this mean in the order history fetch both POS and WooCommerce orders?
5) How does the cashier add new customers from the POS system. If the customer phone number already exists, will it show?
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce.
1) Does the offline data of orders (maybe during an hour of no internet service), get automatically synced to the online WooCommerce site upon internet connectivity coming back online? Is there a standalone windows app that is used for offline?.
>>Yes, the offline order data automatically syncs with the online WooCommerce site once internet connectivity is restored. Additionally, there’s also an option to reset/resync orders manually. Currently, there is no standalone Windows app for offline use.
2) Does the POS orders and products ordered info get synced with WooCommerce? I am not sure on this as I have never used a POS with WooCommerce, so want to check. The reason I am asking this is so I can keep track of overall sales of products report, as well as POS and Online website sales reports within WooCommerce or other addon reporting plugins to fetch sales data of orders as well as individual products. A bit of a technical question, but hope you can answer it.
>>Yes, POS orders and product data are fully synced with WooCommerce. This allows you to track overall sales, POS sales, and online sales using WooCommerce reports or other reporting plugins.
3) Can I use this on multiple computers I use as a cashier (I do not have an actual cashier that is conencted with the POS, instead use a drawer to keep the cash, as well as the stand alone card payment receipts). So will the POS show me at the end of the day how much was paid by cash, and how much by card?
>>Yes, the POS can be used on multiple computers.
4) On the Orders history, it shows POS and WooCommerce. Does this mean in the order history fetch both POS and WooCommerce orders?
>>Yes, the order history includes both WooCommerce and POS orders. To filter only POS orders, you can navigate to Point of Sale > Orders.
5) How does the cashier add new customers from the POS system. If the customer phone number already exists, will it show?
>>Customers can be added directly from the POS. Please note that WooCommerce allows multiple users with the same phone number, but each customer must have a unique email ID.
For more information regarding this product, please raise a ticket at support@webkul.com. We are just a ticket reply away.
Thanks & Regards,
Webkul Team
1) is it possible to disable the discount button on the POS front end? 2) there is a whatsapp customer function in the demo. Is this achieve through twilio subscription? 3) I tried the demo and set up a coupon discount with excluded products. However, on the POS front end, the coupon discount is still being applied to the excluded product. Is this a bug? 4) to integrate with a specific payment processing terminal, what information do you need? I would need to know if I can get the required information from the payment terminal company before I ask for customization pricing from you.
Thank you!
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce.
1) Is it possible to disable the discount button on the POS front end?
>>>Currently, this option is not available by default. However, it can be achieved via customisation.
2) There is a WhatsApp customer function in the demo. Is this achieved through a Twilio subscription?
>>>Yes, this is achievable through a Twilio subscription by entering your own Twilio WhatsApp Number, Twilio Account SID, and Twilio Auth Token.
User Guide: https://webkul.com/blog/woocommerce-pos/
3)I tried the demo and set up a coupon discount with excluded products. However, on the POS front end, the coupon discount is still being applied to the excluded product. Is this a bug?
>>>We are not able to fully understand your query. Kindly explain further so that we can provide you with the proper explanation.
4)To integrate with a specific payment processing terminal, what information do you need? I would need to know if I can get the required information from the payment terminal company before I ask for customization pricing from you.
>>>Kindly let us know the name of the payment gateway and share its documentation. Thereafter, we can thoroughly confirm the required details.
However, we already have pre-built solutions for payment gateways:
WooCommerce Stripe POS Terminal Connector : https://codecanyon.net/item/woocommerce-stripe-pos-terminal-connector/37918465
WooCommerce POS Linkly Terminal Connector : https://codecanyon.net/item/woocommerce-pos-linkly-terminal-connector/56522778
WooCommerce POS Square Payment Terminal Plugin : https://codecanyon.net/item/woocommerce-pos-square-payment-terminal-plugin/53671648
If you have any further queries, please don’t hesitate to reach out to us at support@webkul.com We are just a ticket reply away.
Thanks & Regards,
Webkul Team
1) how much will it cost for the customisation to remove the discount button?
2) when I tried the demo previously, I can set up a coupon code on the admin login and key in the coupon code on the POS panel. Now, I am not able to do that on the demo.
What I tried was I set up a coupon code “ABC”, which gives 10% discount on items except for product A. I can set this coupon on the woocommerce admin side, but when I use the coupon code on the POS side, all items get 10% discount, including product A, which shouldn’t be happening.
Is this a bug/error?
Hello Again,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce.
1) How much will it cost for the customisation to remove the discount button?
>> For customisation requests, we kindly suggest discussing this with our Sales Team at sales@webkul.com.
Regarding coupon discounts on the POS panel
>> Currently, the functionality to exclude specific products from coupon discounts is not supported in the present version of POS. However, we plan to include this feature in an upcoming release.
If you have any further queries, please don’t hesitate to reach out to us at support@webkul.com. We are just a ticket reply away.
Thanks & Regards,
Webkul Team
>> Currently, the functionality to exclude specific products from coupon discounts is not supported in the present version of POS. However, we plan to include this feature in an upcoming release.
For this release, is there an estimated time line as to when it will happen? This is critical information as to whether we choose this POS over other POS software.
Thank you!
Hello Again,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce.
We have already shared this query with our product team. It has been added to the development roadmap and will be included in one of the upcoming updates.
If you’d like to have this functionality implemented right away (exclude specific products from coupon discounts), kindly reach out to our Sales Team at sales@webkul.com . Please note that this feature is not available by default and would fall under customisation.
For more information regarding this product, please raise a ticket at support@webkul.com . We are just a ticket reply away.
Thanks & Regards,
Webkul Team
Hi! I’m setting up the invoice template and I need to add the customer address field but it doesn’t show up among the predefined variables. Thanks!
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce
We understand your requirement. Currently, the POS invoice template supports predefined variables such as the outlet address. If you’d like to display the customer address on the invoice, kindly discuss this with our sales team at sales@webkul.com.
Note: This is not available by default and will come under customization
If you have any further queries, please don’t hesitate to ask at support@webkul.com; we are just a ticket reply away.
Thanks & Regards
Webkul Team
does your code support bar code generator and print for products
and which physical bar code scanner we can use or sit support
we have a clothing store and also have variations products
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce
Yes, our Point of Sale System for WooCommerce (POS Plugin) fully supports barcode generation and printing for products.
There are no specific hardware requirements for barcode scanners or other physical devices—any scanner that works with the Chrome browser will be compatible and function seamlessly with our POS system.
Additionally, the module supports variable products, making it ideal for clothing stores that manage multiple product variations such as size, color, or style.
For module full functionality, kindly check the plugin user guide and demo.
Guide Link : https://webkul.com/blog/woocommerce-pos/
Demo Link : https://wpdemo.webkul.com/woocommerce-point-of-sale/
If you have any further queries, please don’t hesitate to ask at support@webkul.com; we are just a ticket reply away.
Thanks & Regards
Webkul Team
1. How can I send invoice to Whatsapp? 2. Stripe and Square accept “Tap to Pay on iPhone”. Does POS support this solution? or how much cost if make this feature?
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce
1. Sending Invoice via WhatsApp: To enable WhatsApp messaging for sending invoices, you need to configure the API Settings in your POS system. Please ensure you have set up the following Twilio credentials:
Twilio WhatsApp Number Twilio SID Twilio Auth Token
For the Twilio configuration, kindly check the user guide
Moduel User Guide: https://webkul.com/blog/woocommerce-pos/ Twilio configuration : https://www.twilio.com/
Once configured correctly, you’ll be able to send invoice messages via WhatsApp.
2. We offer terminal-based payment modules that are compatible with our WooCommerce POS Plugin. You can explore them here:
Stripe: https://codecanyon.net/item/woocommerce-stripe-pos-terminal-connector/37918465
Square: https://codecanyon.net/item/woocommerce-pos-square-payment-terminal-plugin/53671648
If you’re specifically looking for “Tap to Pay on iPhone” support, please raise a support ticket or email us your detailed requirements so we can better understand your use case and assist you accordingly.
Email: support@webkul.com
Ticket: https://webkul.uvdesk.com/en/customer/create-ticket/
With Regards
Team Webkul
