575 comments found.
1. How can I send invoice to Whatsapp? 2. Stripe and Square accept “Tap to Pay on iPhone”. Does POS support this solution? or how much cost if make this feature?
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce
1. Sending Invoice via WhatsApp: To enable WhatsApp messaging for sending invoices, you need to configure the API Settings in your POS system. Please ensure you have set up the following Twilio credentials:
Twilio WhatsApp Number Twilio SID Twilio Auth Token
For the Twilio configuration, kindly check the user guide
Moduel User Guide: https://webkul.com/blog/woocommerce-pos/ Twilio configuration : https://www.twilio.com/
Once configured correctly, you’ll be able to send invoice messages via WhatsApp.
2. We offer terminal-based payment modules that are compatible with our WooCommerce POS Plugin. You can explore them here:
Stripe: https://codecanyon.net/item/woocommerce-stripe-pos-terminal-connector/37918465
Square: https://codecanyon.net/item/woocommerce-pos-square-payment-terminal-plugin/53671648
If you’re specifically looking for “Tap to Pay on iPhone” support, please raise a support ticket or email us your detailed requirements so we can better understand your use case and assist you accordingly.
Email: support@webkul.com
Ticket: https://webkul.uvdesk.com/en/customer/create-ticket/
With Regards
Team Webkul
Does it work with RnB rental booking plugin? The main thing is that we need to enter the pick up and return date and reduce the inventory for that product. So that the next customer will not be able to book for the same date if the inventory is not available. Please let me know.
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce (POS Plugin)
Our plugin does not natively support third-party extensions like “RnB rental booking plugin.” However, we’d be happy to collaborate with you to ensure seamless compatibility based on your requirements. This can be achieved through customization.
If you have any further queries, please don’t hesitate to ask at support@webkul.com; we are just a ticket reply away.
Thanks & Regards
Webkul Team
Hi, do you support Extra Product Options & Add-Ons for WooCommerce plugin
https://codecanyon.net/item/woocommerce-extra-product-options/7908619?srsltid=AfmBOoqmCaLiJePP-xxPQp_2ReEpMz9ffTAUafRiTdDPQMvgjf5ndzl1Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce (POS Plugin)
Our plugin does not natively support third-party extensions like “Extra Product Options & Add-Ons for WooCommerce.” However, we’d be happy to collaborate with you to ensure seamless compatibility based on your requirements. This can be achieved through customization.
If you have any further queries, please don’t hesitate to ask at support@webkul.com; we are just a ticket reply away.
Thanks & Regards
Webkul Team
Presales questions:
- Does this plugin support the WooPayments payment method natively?
- Does this plugin work with the Stripe M2 card reader via the WooPayments method?
- Can it capture customer email after checkout for integration with mailing list services like Kit?
- Can it offer tipping after checkout?
Thanks!
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce (POS Plugin)
1. Does this plugin support the WooPayments payment method natively?
>>No, because WooCommerce supports web-based payments, whereas our plugin is designed to support terminal-based payments.
2. Does this plugin work with the Stripe M2 card reader via the WooPayments method?
>>Our WooCommerce Point of Sale plugin is fully compatible with the WooCommerce POS Stripe Reader M2 integration. You can explore the module’s functionality through our live demo.
Demo Link – https://woodemo.webkul.in/woocommerce-pos-stripe-reader-native-sdk/ User guide – https://webkul.com/blog/woocommerce-pos-stripe-reader-m2-guide/
3 .Can it capture customer email after checkout for integration with mailing list services like Kit?
>>By default, this feature is not available; however, we can implement it via mutual discussion over sales@webkul.com
4. Can it offer tipping after checkout?
>>You can explore our WooCommerce Stripe POS Terminal Connector module, which includes support for tipping functionality.
Demo Link – https://wpdemo.webkul.com/woocommerce-pos-stripe-connector-reader/ User Guide – https://webkul.com/blog/woocommerce-pos-stripe-card-swipe/
If you have any further queries, please don’t hesitate to ask at support@webkul.com; we are just a ticket reply away.
Thanks & Regards
Webkul Team
Thanks for the quick reply! Perhaps I’m a bit confused on some things, maybe you can help clarify them.
1. You say that WooCommerce is web-based payments only, but I’m using the WooCommerce app with the Stripe M2 reader, which executes payments via the WooPayments gateway. I guess what I’m asking is: “WooCommerce’s own app with POS does this, will yours?”
2. Does this mean I have to buy a totally separate product on top of the main POS plugin just to work with the M2 reader?
3. Understood!
4. Is this yet another connector that I need to buy? Isn’t the aforementioned WooCommerce POS Stripe Reader M2 Integration what gets Stripe working? Wouldn’t the Stripe POS Terminal Connector be redundant? Or does this mean that I need to buy a whole other third thing to get it to work?
Thanks!
Hello,
Greetings from Webkul!
1. You say that WooCommerce is web-based payments only, but I’m using the WooCommerce app with the Stripe M2 reader, which executes payments via the WooPayments gateway. I guess what I’m asking is: “WooCommerce’s own app with POS does this, will yours?”
>>> Our POS is web-based—not a mobile app—but it processes payments in the same way.
2. Does this mean I have to buy a totally separate product on top of the main POS plugin just to work with the M2 reader?
>>> Yes you have to buy our M2 Reader module addon to achieve this functionality.
4. Is this yet another connector that I need to buy? Isn’t the aforementioned WooCommerce POS Stripe Reader M2 Integration what gets Stripe working? Wouldn’t the Stripe POS Terminal Connector be redundant? Or does this mean that I need to buy a whole other third thing to get it to work?
>>> We offer two types of plugins to connect our web-based POS system with Stripe:
WooCommerce Stripe POS Terminal Connector This plugin is designed to work with Stripe Reader S700 and BBPOS WisePOS E devices. It allows seamless integration between your POS and supported Stripe hardware.
Codecnayon Link – https://codecanyon.net/item/woocommerce-stripe-pos-terminal-connector/37918465
WooCommerce POS Stripe Reader M2 Integration This plugin is specifically developed for the Stripe M2 Reader. As the M2 Reader supports only Android or iOS applications, we also provide a dedicated connector alongside this plugin. The connector bridges communication between our web-based POS system and your Stripe M2 Reader.
Codecanyon Link – https://codecanyon.net/item/woocommerce-pos-stripe-reader-m2-integration/57318997
Thanks & Regards
Webkul Team
Appreciate the clarification!
Hey!!
How to add expiry date in products of my POS?? Is there any option???
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce (POS Plugin)
The core WooCommerce platform does not include built-in support for expiry date functionality. As a result, our WooCommerce Point of Sale system does not currently offer this feature by default. However, we would be happy to implement this functionality for you through a custom development solution(paid service).
If you have any further queries, please don’t hesitate to ask at support@webkul.com, we are just a ticket reply away.
Thanks & Regards
Webkul Team
Any specific barcode reader or other physical equipments recommended?
Hello,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce (POS Plugin)
There are no specific requirements for barcode readers or other physical equipment. Any devices that are compatible with the Chrome browser will be supported and function as expected.
If you have any further queries, please don’t hesitate to ask at support@webkul.com, we are just a ticket reply away.
Thanks & Regards
Webkul Team
Can it be manually translated into Spanish?
Hello There
Greetings from Webkul!!
Thank you for showing interest in the WooCommerce Point of Sale System for WooCommerce (POS Plugin)
>>> Can it be manually translated into Spanish? Yes, it can be manually translated into Spanish.
If you have any further queries, please don’t hesitate to ask at support@webkul.com
With Regards
Team Webkul
Nice Plugin. is there a way to convert online sales to POS order so that the stock will be deducted from the outlet stock upon completion?
Hi Urhinex,
Thanks for the kind words!
Regarding your query, please find our reply below -
>> is there a way to convert online sales to POS order so that the stock will be deducted from the outlet stock upon completion?
By default, a centralized inventory can be allowed by the admin. If you want online orders to deduct stock from a specific outlet, please share a bit more about your use case so we can guide you accordingly.
We recommend creating a ticket through the link provided below. Our Support team will provide you with detailed guidance regarding the requested features and explore the possibility of offering a solution with minimal customization.
Ticket Link- https://webkul.uvdesk.com/en/customer/create-ticket/
Thanks and Regards, Team Webkul
In the latest woocommerce updates, the _global_unique_id field was introduced alongside the SKU. It is used for GTIN, UPC, EAN or ISBN codes.
How can i set the barcode scanning system, search on that field (_global_unique_id) instead of the SKU?
Hi there,
Greetings for the day!
How can i set the barcode scanning system, search on that field (_global_unique_id) instead of the SKU?
-> Currently, the feature is not available. However, we have noted your point and we will try to add the feature in the next update of the plug in.
If you ever have any queries or need assistance, feel free to reach out to us at support@webkul.com. We’re always here to help!
Thanks, Team Webkul
Great work!
Hello,
Greetings from Webkul!
Thank you for your kind words! We truly appreciate your support and encouragement.
If you ever have any queries or need assistance, feel free to reach out to us at support@webkul.com. We’re always here to help!
Best Regards,
Webkul Team
When I click on print invoice, nothing happens. Please advise.
Any update? We really need to print receipts.
Hello,
Greetings from Webkul!
Thank you for showing interest in the WooCommerce Point of Sale System for WooCommerce (POS Plugin)
Apologies for any inconvenience caused on your plugin.
Please share your query over the support@webkul.com, and our team will check and solve your concern issue.Also, you can share the ticket ID, and we will address your concern and resolve the issue as soon as possible.
Thanks & Regards
Webkul Team
I have installed the plugin in two domains, when i reinstalled the plugin in one of the domains, the program states “The maximum domain usage for this purchase code has been reached. Your purchase code is only valid for use on 2 domains”. When i clicked on “View Domains” one of the domains states is the domain i am trying to install the plugin on
Hello,
Greetings from Webkul!
Thank you for showing interest in the WooCommerce Point of Sale System for WooCommerce (POS Plugin)
Apologies for any inconvenience caused on your plugin.
Please share your query over the support@webkul.com, and our team will check and solve your concern issue.Also, you can share the ticket ID, and we will address your concern and resolve the issue as soon as possible.
Thanks & Regards
Webkul Team
Hi, I just paid for support extension. Please support above request.
Hello,
Greetings from Webkul!
Thank you for extending your support with us. We truly appreciate it!
We have received your request and will address it as soon as possible. Our team will review your query and provide the necessary assistance.
If you have any further concerns, feel free to reach out at support@webkul.com. We are always happy to help!
Best Regards,
Webkul Team
Since last two updates i have this error…
TypeError: r.billing is undefined r@https:// .mx/wp-content/plugins/woo-point-of-sale/assets/dist/app/index.js?ver=6.3.2:172:347475 u@https:// .mx/wp-content/plugins/woo-point-of-sale/assets/dist/app/index.js?ver=6.3.2:2:810863 r@https:// .mx/wp-content/plugins/woo-point-of-sale/assets/dist/app/index.js?ver=6.3.2:172:22645 div n@https:// .mx/wp-content/plugins/woo-point-of-sale/assets/dist/app/index.js?ver=6.3.2:172:363802 l@https:// .mx/wp-content/plugins/woo-point-of-sale/assets/dist/app/index.js? pos cashier
I already send some tickets and no answer. Somebody can help?
Hello,
Apologies for any inconvenience caused.
Could you please share your ticket number? Our team will review your concern and work on resolving the issue at the earliest.
If you have any further queries, feel free to reach out to us at support@webkul.com. We are happy to assist you.
Best Regards,
Webkul Team
I purchased this extension, but it’s not printing. You mentioned it would work in browsers other than Chrome, yet after buying a second extension for $299, it still doesn’t function. While support has been very responsive, the extension simply does not work.
Asking for a full Refund it is not plug and play and You have to be a full Admin Server to make it run
Hello,
Greetings from Webkul!
Apologies for any inconvenience caused on your module.
Thank you for bringing this issue to our attention. After a thorough review, we have identified that the problem stems from the use of shared hosting, which does not include a Node.js server. Since our module requires Node.js to function properly, the absence of this environment is preventing the module from operating as intended.
We truly value your support as our first customer for this module, and we are committed to providing you with a seamless experience. To address this, our team is actively developing a tailored solution that will allow the module to function without the need for a Node.js server on your hosting platform. We believe this will resolve the issue and enhance your overall experience.
We kindly request that you consider updating or removing your negative feedback, as we are dedicated to ensuring your satisfaction and are working diligently to deliver a resolution. Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to improve our product.
Thanks & Regards
Webkul Team
This plugin seems incompatible with the latest version of WooCommerce. It causes a fatal error and locks you out of your dashboard even after updating to version 6.3.1
Hello,
Greetings from Webkul!
Thank you for bringing this to our attention and for showing interest in the plugin.
We have resolved the reported compatibility issue with the latest version of WooCommerce. Kindly re-download the updated POS plugin from your account and reinstall it on your site to address the error.
For your reference, you can view a step-by-step resolution in the media link below:
Media: https://webkul.chatwhizz.com/share/view-recording/678fb421a0f0cf075f16b91d
If you continue to face any issues or have further queries, please don’t hesitate to reach out to us at support@webkul.com. We are always here to assist you!
Thanks & Regards,
Webkul Team
Hi I am noticing this error in my log files. Particularly when I have issues when pos orders not saving. The cashier checks out it seems like it is successful but no records are saved to the database. Can provide any idea on the cause of this I am using version 6.2.1. I have had this pos for years my support license has expired long ago.
WordPress database error Table ‘xxxxxxxxxxx.wp_woocommerce_pos_hold_carts’ doesn’t exist for query SELECT * FROM wp_woocommerce_pos_hold_carts WHERE `outlet_id`=1 AND `cashier_id`=### made by require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, WP_REST_Server->respond_to_request, WKWC_POS\Api\Includes\Misc\WKWCPOS_API_Sync_Hold_Cart->sync_hold_cart
Hello,
Greetings from Webkul!
Thank you for showing interest in the WooCommerce Point of Sale System for WooCommerce (POS Plugin)
Apologies for any inconvenience caused on your plugin.
Please share your query over the support@webkul.com with your purchase code; our team will check and solve your concern issue.
Thanks & Regards
Webkul Team
Hello,
Greetings from Webkul!
We sincerely apologize for any inconvenience caused while using the plugin.
Upon checking, it appears that the issue may be related to a WordPress database error: “Table ‘xxxxxxxxxxx.wp_woocommerce_pos_hold_carts’ isn’t created in the database.” To resolve this, we recommend deactivating and reactivating the plugin, then checking the functionality again to see if the database error persists or not.
If the issue still persists, kindly create a ticket or share your query with us at support@webkul.com, along with your purchase code. Our team will thoroughly investigate the matter and provide you with a resolution at the earliest.
We truly appreciate your patience and cooperation.
Thanks & Regards,
Webkul Team
Ok thanks i’ll try this.
Hello is it possible to add discount per item and not to the entire order?
And a couple other questions, are we able to add an additional order handling fee for every transaction. We want it automatically added. It should show separately from tax. Also are we able to scan continuously with barcode reader to add items to cart without needing to click each time?
Hello ,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce (POS Plugin)
1) Hello is it possible to add discount per item and not to the entire order?
>>>>Yes, you can add discounts per item. This feature is already available in the module.
2) And a couple other questions, are we able to add an additional order handling fee for every transaction. We want it automatically added. It should show separately from tax. Also are we able to scan continuously with barcode reader to add items to cart without needing to click each time?
>>>>Currently, the plugin does not have built-in functionality to automatically add an additional order handling fee for every transaction or to scan items continuously with a barcode reader without manual clicks. we can customize the module and implement these features for you. You can contact to us at sales@webkul.com regarding the customize features.
For module full functionality, kindly check the plugin user guide and demo.
Demo Link : https://wpdemo.webkul.com/woocommerce-point-of-sale/
Guide Link : https://webkul.com/blog/woocommerce-pos/
If you have any further queries, please don’t hesitate to ask at support@webkul.com, we are just a ticket reply away.
Thanks & Regards
Webkul Team
Hello, we did the test site and do not see how to add discount to each item. I see how to add discount to the entire items in cart but we need to be able to discount per item.
Also this is not required but is there anyway to assign a PDF file to each item so that it prints automatically after the order is paid and completed?
And we are also wondering does the POS support product bundling where we can sell multiple SKUs as one but it deducts from each item individually for inventory accounting purposes. Thank you
Hello ,
Greetings from Webkul!
Thank you for showing interest in the Point of Sale System for WooCommerce (POS Plugin)
1) Hello, we did the test site and do not see how to add discount to each item. I see how to add discount to the entire items in cart but we need to be able to discount per item.
>>>>Yes, you can add discounts per item. Please check the media link for a demonstration.
Media Link: https://webkul.chatwhizz.com/share/view-recording/676e4ce3ee1b4e073aec53de
2) Also this is not required but is there anyway to assign a PDF file to each item so that it prints automatically after the order is paid and completed?
>>>> Based on our understanding, you would like to assign a PDF file to each product, which automatically prints the product’s PDF once the order is paid and completed. If this is correct, we can customize the module to implement these features for you. You can contact to us at sales@webkul.com regarding the customize features.
If this is not what you intended, kindly provide more details to help us understand your requirements better.
3) And we are also wondering does the POS support product bundling where we can sell multiple SKUs as one but it deducts from each item individually for inventory accounting purposes.
>>>>Currently, the plugin does not have built-in functionality product bundling where we can sell multiple SKUs as one but it deducts from each item individually for inventory accounting purposes.
we can customize the module and implement these features for you. You can contact to us at sales@webkul.com regarding the customize features.
For module full functionality, kindly check the plugin user guide and demo.
Demo Link : https://wpdemo.webkul.com/woocommerce-point-of-sale/
Guide Link : https://webkul.com/blog/woocommerce-pos/
If you have any further queries, please don’t hesitate to ask at support@webkul.com, we are just a ticket reply away.
Thanks & Regards
Webkul Team
Hello again! Is it possible to test the square payment integration? For example we use square to collect tips, when the payment is sent to square does the employee need to input their pin into the square pos? Will it follow the square process and ask for tips on the square pos or does the transaction just go straight to the hardware for payment collection?
Hello ,
Greetings from Webkul!
Thank you for showing interest in the WooCommerce POS Square Payment Terminal
1) Is it possible to test the square payment integration?
>>>> Yes, it is possible to test the Square payment integration. Kindly refer to the provided documentation or demo for guidance.
2) For example we use square to collect tips, when the payment is sent to square does the employee need to input their pin into the square pos? Will it follow the square process and ask for tips on the square pos or does the transaction just go straight to the hardware for payment collection?
>>>>Currently, the feature to collect tips is not integrated into the module. However, we can customize the module to include this functionality for you. Please feel free to contact us at sales@webkul.com regarding the customize features.
For module full functionality, kindly check the plugin user guide and demo.
Guide Link : https://webkul.com/blog/woocommerce-pos-square-terminal-documentation/
Demo Link : https://wpdemo.webkul.com/square-terminal-for-woocommerce-pos/
Note: For the demo, kindly use your own Square Access token for a better experience.
If you have any further queries, please don’t hesitate to ask at support@webkul.com, we are just a ticket reply away.
Thanks & Regards
Webkul Team
Hello we have checked the discount media and I am confused, we want to enter discount percentage to be deducted from from item. In the video you enter new item price in dollar amount, can we specify a discount percentage?
Hello ,
Greetings from Webkul!
Thank you for your interest in the Point of Sale System for WooCommerce (POS Plugin)
Hello we have checked the discount media and I am confused, we want to enter discount percentage to be deducted from from item. In the video you enter new item price in dollar amount, can we specify a discount percentage?
>>>>The Point of Sale System for WooCommerce currently supports item-level discounts as a fixed amount, not as a percentage. However, at the cart level, you can apply both fixed and percentage-based discounts.
If you specifically need percentage-based discounts for each item, we recommend our Point of Sale Price Rule (Price list) for WooCommerce plugin, which offers this functionality.
For module full functionality, kindly check the plugin user guide and demo.
Codecanyon : https://codecanyon.net/item/woocommerce-pos-pricelist/22143356
Demo Link : https://wpdemo.webkul.com/wocommerce-pos-pricelist/
Guide Link : https://webkul.com/blog/woocommerce-pos-pricelist/
If you have any further questions, don’t hesitate to reach out to us at support@webkul.com. We’re always here to assist you.
Thanks & Regards
Webkul Team
I want to use it as a restaurant POS. After purchasing your restaurant add-on, will the phone number automatically appear on the screen when a call comes in with the Caller ID?
Hello There
Greetings from Webkul!!
Thank you for showing interest in the WooCommerce Restaurant Point of Sales System
I want to use it as a restaurant POS. After purchasing your restaurant add-on, will the phone number automatically appear on the screen when a call comes in with the Caller ID?
>> Currently, the Caller ID feature, where the phone number automatically appears on the screen during an incoming call, is not available in the WooCommerce Restaurant Point of Sales System. However, we can integrate this feature for you through our paid customization service.
Codecanyon: https://codecanyon.net/item/woocommerce-restaurant-point-of-sales-system/42928663
For module full functionality, kindly check plugin user guide
User Guide URL: https://webkul.com/blog/woocommerce-restaurant-point-of-sales-documentation/
If you have any further queries, please don’t hesitate to ask at support@webkul.com
With Regards
Team Webkul
We are trying to add the license key to verify the plugin, but when doing so, the button remains in “Processing” status and the plugin does not verify so we can’t access settings page.
The problem is that we have updated to the latest version of the plugin and now it does not allow us to access the POS because the license is not active and we cannot activate it. It is a website in production so it is a problem.
We have already submitted a ticket with all the info and admin access to the site, but we would really appreciate if you could respond as soon as possible as we are currently unable to access the POS and we have the business open right now.
Any tips or guidance will be appreciated.
Hello ,
Greetings from Webkul!
Thank you for showing interest in the WooCommerce Point of Sale System for WooCommerce (POS Plugin)
Apologies for any inconvenience caused on your plugin.
You need to enter the license key to access the Modules page. Navigate to POS -> Settings, enter the purchase code in the popup, and click ‘Activate License’. Kindly share the ticket number, and we will respond as soon as possible.
Here is the step-by-step guide for activating the license: Link : https://marketplace.webkul.com/knowledgebase/activate-woocommerce-plugin-license-key/
If you have any further queries, please don’t hesitate to ask at support@webkul.com
With Regards Team Webkul
Hi,
Thank you very much for the quick response.
Ticket number: #583171.
When I try to activate the license through the popup or any other method (ex: License Tab) the same thing happens: the web stays in “Processing” and the plugin is not activated. Also, after a few seconds, the whole website crashes.
Hello ,
Apologies for any inconvenience caused on your plugin.
Thank you for providing the ticket number. Kindly respond on the ticket, and we will address your concern and resolve the issue as soon as possible.
If you have any further queries, please don’t hesitate to ask at support@webkul.com
With Regards Team Webkul
Hi again,
Thanks, we already respond on the ticket.
I updated the plugin and now it wants to verify my purchase code – once input it says it’s the wrong one. This just happened once I updated the plugin.
Hello,
Greetings from Webkul!
Thank you for showing interest in the WooCommerce Point of Sale System for WooCommerce (POS Plugin)
Apologies for any inconvenience caused on your plugin.
Please share your query over the support@webkul.com, and our team will check and solve your concern issue.
Thanks & Regards
Webkul Team
I have a problem, when I installed the plugin everything works fine but when I enter the purchase code, it keeps loading and in the console it shows me this:
https://hairsiderd.com/wp-admin/admin-ajax.php 404 (Not Found)VM1114:1 Uncaught (in promise) SyntaxError: Unexpected token ’<’, ”<!DOCTYPE ”... is not valid JSON
Hello,
Greetings from Webkul!
Thank you for showing interest in the WooCommerce Point of Sale System for WooCommerce (POS Plugin)
Apologies for any inconvenience caused on your plugin.
Please share your query over the support@webkul.com our team will check and solve your concern issue.
Thanks & Regards
Webkul Team
