16266 comments found.
Suggestion/request: It would be nice to be able to SORT the categories on the homepage “Best Selling” etc by RANDOM to keep the website looking new and updated with every load/refresh. This is especially also necessary on the mobile app as all older/ the first loaded items are shown first. (This should be a quite easy feature to add in future releases and most clients would agree this could be a nice basic feature) Thanks!
Thank you for the suggestion. We’ll add it to our roadmap for future updates.
I would like to enquire about a few things:
1. Do I get the full source code for the entire project?
2. Does the downloadable file include installation instructions (video or document)?
3. Can I deploy the code by myself to my preferred server (e.g. Render, Heroku, etc)?
4. Can I use my own domain name for my own deployment (e.g. www.my-own-name.com)?
5. Do you provide installation service? If you do, at what cost?
Thank you for your interest in our item. After purchase, you will receive the complete source code with instant download access. Our step-by-step documentation will guide you through the entire setup process, allowing you to deploy the system on any domain of your choice.
The installation is straightforward, and all required instructions are clearly documented. If you encounter any issues, our team is ready to assist you to ensure a smooth and hassle-free installation experience. But according to envato marketplace installation service is not under direct item support.
Alright. If you have to do the installation, how much would that be? Please send the cost to caselormey2@gmail.com.
For installation service please send us ticket from here http://support.activeitzone.com
The classified section does not work, do i need to buy as addon plus the multi vendor ?
Sorry to hear about the issue you are facing. Would you please send us item support ticket from here http://support.activeitzone.com
ok will renew support and send ticket, plus which file do i go to change I am shopping for text in the search bar and Category to Departments and category in blog to Topics, and if in next update you can make it so those changes can be made in Admin. Plus on mobile browser, the bottom that shows Home Categories My account how do we change the color of that section not the text? Can we have a little change to Menu backround and design in mobile browser.
Make the favicon logo on the login page a link to homepage.
If you choose POS cash Payment and walkin customer, add shipping should not apply so why do i keep getting that request?
According to your account details, your support period expired in March 2023, which is over 34 months ago. Since then, the item has received more than 70 updates, including many new features and improvements—developed through our continuous effort, expertise, and long-term commitment to the product.
To ensure fairness and to continue providing dedicated assistance, we kindly request you to renew your item support package.
Once the support is renewed, please submit a support ticket with your concerns. Our support team will be happy to review your case and assist you with the best possible solution.
The reason is because i stopped working on the site because too many issues with updating it. Just started back. Make the update easier. Its too time consuming especially if you have all the addons. Many scripts now have very simple updaing process where you just click update and the script updates and also updates the database. Work on that. You have too many addons for the tedious update. If not combine all the addons into one script.
It seems there may be some confusion about how our add-ons work.
Add-on compatibility does not change frequently, and updates are only required when there are meaningful architectural or security improvements. To further simplify maintenance, we now allow direct updates from the admin panel with support for up to 10 previous core versions, so users don’t need to update add-ons on every release.
Our goal is long-term stability, not forced upgrades. Once an add-on is installed, it remains usable across multiple versions with minimal intervention.
This approach ensures smoother operations for store owners while giving us the flexibility to introduce improvements responsibly.
But when there are updates, its very hard to update, once you upload, it fails constantly. Try and listen, I am not the only one complaining about updates. Check other updates been used that are more optimal.
By the way for using classified there is no addon needed. It’s built in with main item. Thanks.
Iyzico integration supports Marketplace split payments with subMerchantKey (submerchant onboarding + per-item subMerchantPrice) or is it standard CheckoutForm where all funds go to admin and sellers are paid manually?
Also, regarding the question asked 5 months ago, is the form still appearing when you select “Pay with iyzico”? It looks really bad. I hope it’s been fixed. It should appear as a form within the site, and payment should be completed after 3D Secure verification.
Also, regarding the question asked 5 months ago, is the form still appearing when you select “Pay with iyzico”? It looks really bad. I hope it’s been fixed. It should appear as a form within the site, and payment should be completed after 3D Secure verification.
If these issues are fixed or resolved, I plan to purchase the entire package.
Are you using this item or checking from the demo? On demo we do not configure the payment gateway for demo purposes.
I don’t use it, but I mentioned in my question that I would be purchasing it. I couldn’t find those options while reviewing the demo. Also, the possible scenarios weren’t mentioned in the description on your website. Please sir just answer my questions.
It’s standard Checkout, where all funds go to admin and sellers are paid manually.
We’re unable to make custom modifications to third-party services. Their behavior, features, and limitations are entirely defined by their own codebase and API logic.
Our integration works by displaying and processing exactly what the third-party API provides. If the service provider introduces new features, changes, or enhancements in their API, we can evaluate and implement those updates accordingly.
However, requests or changes that require altering third-party logic are outside our control. We can only accept and implement requests that are directly related to our own product and its functionality.
Thank you for your understanding and cooperation.
4. If possible, please also give us the option to enable and disable features like uploading a file from the backend to the server’s internal folder. It’s annoying for a client to have to select an image twice. Instead of having to go through the image management folder again to select it, it’s tedious.
For example, if a client wants to upload an image file, it must first be downloaded by the file server and then uploaded again to the “Add File” page to be downloaded once more. This is tiring for the client. If possible, please simply implement a straightforward image transfer. If a client clicks “Add Image,” the image should be directly uploaded without having to go through the internal management folder to select it repeatedly.
Note: This will allow us to avoid unnecessary overhead.
Thanks for your suggestion.
thanks
Tried to make a checkout, Complete Order, on frontend, and got this error “Data chaining action is not allowed on demo mode”. Another issue is that I have tried to Add a new shipping address at checkout, filling the form and save, page reloaded but no alert either success or failed, and the new address is not showed up.
Thank you for your interest in our item. Please note that data saving is intentionally disabled in the demo environment. For demo purposes, all database-based actions are restricted to maintain stability and ensure a smooth experience for all users.
In the full version, all features—including data saving and management—are fully functional and work perfectly as intended. The demo is designed to showcase the workflow and features, while the real product delivers the complete, operational system.
Hello Active eCommerce, I’d like to tell you about some features we really need and some that are really frustrating.
1. First, regarding the offline payment add-on, there’s a feature we really need. Most of our clients top up their wallets using mobile operator payment by sending us screenshots of the payment via messaging or social media. To top up their wallets, we currently have to log into their account, send a top-up request specifying the amount, and then log back into the admin panel to accept the offline top-up request. This isn’t very convenient.
If possible, could you introduce an offline payment feature that allows us to directly add funds to our clients’ accounts, making it easier for both us and our clients to top up more quickly?
Note: Please also consider redesigning the interface and the “Pay with your balance” button for a clearer visual experience. Thank you.
2. Secondly, on the main active e-commerce site, please finalize the responsive design of the “Translate language” button (fr, us, arabic) and the “Change currency” button (€.$).
If possible, add an option to disable the bottom information bar and other information.
3. Thirdly, regarding add-ons or add-ons, please make installation easier. Many of your customers buy add-ons but don’t install them. Recently, I’ve sent more than three customers who purchased your system and some add-ons, but they’re having trouble installing them. I myself have more than eight add-ons (you can check), but so far I haven’t installed any because there are too many steps involved and it’s complicated.
*The worst part is that before installing these add-ons, we have to enter our information on your server. Imagine if one day you’re no longer on CodeCanyon like other script vendors have been, and I want to reinstall these add-ons, but “boom,” they stop working. What should I do, and what’s your customers’ priority then? This is a relevant question that many of your customers are asking on CodeCanyon solutions platforms and social media. Customers are starting to worry.
- P.S.: If possible, please make things easier for us. Not everyone who buys add-ons is a skilled programmer. Thank you.
Yes, this would be a great enhancement if the admin can add funds directly for customers. We’ve noted this suggestion carefully and plan to implement it in a future update.
Our add-on comes with clear, step-by-step documentation, making installation simple and straightforward—no programmer or developer is required. The item is distributed through a stable, trusted marketplace, which allows customers to access a large-scale, fully featured solution at a very competitive price, with complete source code included.
There are no subscription fees and no hidden costs. To protect such a high-value product, purchase code verification is used—this is a standard practice across all major marketplaces to prevent piracy.
Most importantly, even if the marketplace were ever unavailable, you would not lose access. The full code is already in your possession. This makes it a secure, cost-effective, and long-term profitable choice for customers.
I cannnot upload images and files on admin page. The “choose file” option is not clickable.
Sorry to hear about the issue you are facing. Please send us item support ticket from here http://support.activeitzone.com
We want to understand and implement a seller-wise shipping system using Shiprocket, and we have the following requirements and questions:
How can we create shipping zones for a single country based on area and weight slabs?
For example: local, zonal, metro, national, or area-wise zones using pincodes.
How will seller-wise shipping work from the seller dashboard using Shiprocket?
Each seller should be able to ship orders through Shiprocket from their own dashboard.
How can we manage pickup locations seller-wise?
Each seller should have their own pickup address, and shipping rates should be calculated based on that pickup location.
If a seller wants to ship using a custom box size (length, breadth, height) instead of default dimensions, how can this be configured while creating the shipment?
When a buyer places an order, we want the shipping charges shown to the buyer to be exactly the same as the Shiprocket-calculated charges, and these charges should be seller-specific (based on seller pickup location, weight, and delivery area).
Please also explain how area-wise and weight-wise zones are handled in Shiprocket and how we can configure or use them effectively in a multi-seller setup.
Kindly guide us on the best possible approach to implement this flow correctly.
We replied you on another comment.
I purchased Active E-Commerce CMS. The app that comes with the Active Ecommerce CMS customers app, how many customers can use it, and what are the limitations, if I buy a regular license? And what are the benefits of an extended license?
We replied you for this comment already. Please do not post same comment for same purposes.
We want to understand and implement a seller-wise shipping system using Shiprocket, and we have the following requirements and questions:
How can we create shipping zones for a single country based on area and weight slabs?
For example: local, zonal, metro, national, or area-wise zones using pincodes.
How will seller-wise shipping work from the seller dashboard using Shiprocket?
Each seller should be able to ship orders through Shiprocket from their own dashboard.
How can we manage pickup locations seller-wise?
Each seller should have their own pickup address, and shipping rates should be calculated based on that pickup location.
If a seller wants to ship using a custom box size (length, breadth, height) instead of default dimensions, how can this be configured while creating the shipment?
When a buyer places an order, we want the shipping charges shown to the buyer to be exactly the same as the Shiprocket-calculated charges, and these charges should be seller-specific (based on seller pickup location, weight, and delivery area).
Please also explain how area-wise and weight-wise zones are handled in Shiprocket and how we can configure or use them effectively in a multi-seller setup.
Kindly guide us on the best possible approach to implement this flow correctly.
Thanks for your request regarding our item. Shiprocket does not use manually defined shipping zones or weight slabs. Zones such as local, zonal, metro, and national are automatically calculated by Shiprocket based on the seller’s pickup pincode, the buyer’s delivery pincode, and the selected courier. Weight slabs and volumetric calculations are also handled by Shiprocket and courier partners, not by the marketplace. In a multi-seller setup, each seller connects their own Shiprocket account and manages shipments directly from their seller dashboard. Every seller can add and select their own pickup locations, and shipping charges are calculated based on the seller’s pickup pincode, product weight, dimensions, and buyer’s delivery area. Sellers can use custom box dimensions (length, breadth, height) either from product settings or while creating the shipment. Shiprocket automatically recalculates volumetric weight and final charges based on these values. At checkout, the system calculates shipping seller-wise in real time by calling Shiprocket’s rate API. The buyer sees the exact shipping charges returned by Shiprocket, with no manual rates or approximations. If multiple sellers are involved, shipping charges are shown separately per seller, which is standard marketplace behavior. The initial version of this add-on has been released. Feature expansion will be driven by customer demand and delivered in future updates. At this stage, the shipping gateway is supported only at the admin level. Seller-side integration is planned and will be rolled out progressively.
@Timmurusa
I got the error message because I had set “upload_max_filesize and post_max_size” incorrectly. I then set both values to 256 MB and tried again, and lo and behold, the error was gone.
.
The server returned a “500 Internal Server Error”.
I have this error when I tried to setup the system, can you help ?
For item support please send us item support ticket from here http://support.activeitzone.com
Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
This error occured after installation process. How to solve this?
It may occur for your server end file permission and file upload limit so please increase the file upload limit and then try again.
checkout page not working. its shows the error: Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
https://prnt.sc/f-00imf1XP3uDo you know when your support pack is expired?
can u suggest hosting for website
You can contact to https://mellowhost.com/
Dear Team I sell digital products but I am not able to add any third party links to the digital products. Please add aProduct File link this option. So that we can add Product file links OR other DIGITAL PRODUCTS links including Google Drive. Please do this.
Thanks for your suggestion.
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According to your account details, your support period expired in September 2023 — over 28 months ago. During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
- Fetching real-time shipping rates at checkout.
- Generating shipping labels automatically from the admin panel. If it’s not supported by default, do you offer custom development services for this integration, or is the code structure open for a third-party developer to add it? Looking forward to your response.
For technical queries please send us item support ticket from here http://support.activeitzone.com
i tried updating to 10.2.2 it showed me error and now i cannot update any addon. Don’t tell me to do fresh installation pls
Sorry to hear about the issue you’re experiencing. After checking your account, we noticed that your item support period expired in November 2024, which means it has been over 14 months.
To help you further, we kindly request you to renew your item support pack. Once renewed, please submit a support ticket through our support portal here: http://support.activeitzone.comWe’ll be happy to assist you as soon as we receive your ticket.
