16255 comments found.
@Timmurusa
I got the error message because I had set “upload_max_filesize and post_max_size” incorrectly. I then set both values to 256 MB and tried again, and lo and behold, the error was gone.
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The server returned a “500 Internal Server Error”.
I have this error when I tried to setup the system, can you help ?
For item support please send us item support ticket from here http://support.activeitzone.com
Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
This error occured after installation process. How to solve this?
It may occur for your server end file permission and file upload limit so please increase the file upload limit and then try again.
checkout page not working. its shows the error: Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
https://prnt.sc/f-00imf1XP3uDo you know when your support pack is expired?
can u suggest hosting for website
You can contact to https://mellowhost.com/
Dear Team I sell digital products but I am not able to add any third party links to the digital products. Please add aProduct File link this option. So that we can add Product file links OR other DIGITAL PRODUCTS links including Google Drive. Please do this.
Thanks for your suggestion.
Blackbaze connect korchi, kintu webp formate pic support pache na, etar somadhan ki janaben, + sarver side traking er jonno data layer on kortechi but, pore code remove hoy jache, somadhan
According to your account details, your support period expired in September 2023 — over 28 months ago. During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
- Fetching real-time shipping rates at checkout.
- Generating shipping labels automatically from the admin panel. If it’s not supported by default, do you offer custom development services for this integration, or is the code structure open for a third-party developer to add it? Looking forward to your response.
For technical queries please send us item support ticket from here http://support.activeitzone.com
i tried updating to 10.2.2 it showed me error and now i cannot update any addon. Don’t tell me to do fresh installation pls
Sorry to hear about the issue you’re experiencing. After checking your account, we noticed that your item support period expired in November 2024, which means it has been over 14 months.
To help you further, we kindly request you to renew your item support pack. Once renewed, please submit a support ticket through our support portal here: http://support.activeitzone.comWe’ll be happy to assist you as soon as we receive your ticket.
Regarding the download file support, could you please clarify the rules here? https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Suppor
you have to send me update file folder if i request for that of every new version
Yes the update file is 10.2.2 and you can download from your own account. Why we will need to send you personally?
i need update file 10.2.1
There haven’t any policy to send the specific files to specific customers personally.Even you can ask this to envato marketplace authority.
I’m not requesting specific files; I need the last update file. Please stop with the irrelevant replies. Everyone here can see how poor your support is. I’ve been messaging you for over 10 days, and you’ve replied more than 20 times without providing a simple update file.
Our latest version is 10.2.2, and it is available on CodeCanyon. You can easily download it from your account at any time.
File delivery is handled directly through the marketplace, so sending files individually is not part of our support service.
For this reason, it wouldn’t be accurate to consider this a support issue or describe it as poor support, as it falls outside the scope of support responsibilities.
Hi, I have just downloaded and installed the latest update but to my surprise the version installed on my system is 10.2.0. I was previously running Version 10.1.Is this an error? I have also attempted to install Addons updates but keep getting this error >> “Something Went Wrong, we are working on it”. What could be the issue? should I reinstall the system update?
We’re sorry to hear you’re experiencing this issue. The current stable version of the item is v10.2.2. Kindly re-download the latest version from your account and proceed with a fresh installation.
Based on our experience, the installation works smoothly when the steps outlined in the documentation are followed and the server environment meets the required configuration. Please verify both before reinstalling.
Thanks – I will check if my VPS server meets current requirements most especially and update where necessary before re-installing the latest version
Ok sure.
Sorry for troubling you again – none of my four Addons can be updated – I get this message each time I attempt to update >>> Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500. What could the issue?
Sorry, disregard the above please, It was my mistake. I have successfully installed all Addons updates
Nice to hear that your issue has been solved.
an error occurred when checkout from cart page:
Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
what is the solution now?
Sorry to hear about the issue you are facing. Please send us item support ticket from here http://support.activeitzone.com Our support team will assist you cordially for your best solution.
Any change to get this active e commerce software for me without licence bcz my client did not want any licence process
Nope.This is premium item so without licensing this will be pirated copy which is tremendously risky for any kind of commercial product as like ecommerce.
I need support with something, Im willing to pay $100 if you can get it done for me in a week. Here are my issues: 1. On the admin panel when I try to upload a new update, the file is unable to upload. 2. When you click on any category it takes almost 2mins before it loads. this happened immediately I installed version 10 upwards. (I have 126 categories)
Sorry to hear about the issue you are facing. Please send us item support ticket from here http://support.activeitzone.com Also please inform your support ticket number in here too.
Please Need Your Help. If i run To Run The Script As A Full Business Entity, What Do I Need:
1. Charge Sellers On Subscription 2. Receive Payment From Buyers On Behalf Of Sellers 3. Charge Commission On Porduct Purchase 4. Run Script For Africa Countries Only But on Country Base Only (Auto GEO Location + Currency Load) 5. Can I Get Default Detabase Looks
For this item support please send us item support ticket with you all purchase code. Our support team will assist you for your best solution.
These massive releases of transport and logistics plugins indicate that a major launch of dropshipping plugins is on the way ??
Thank you for your interest in our item. Dropshipping and shipping gateway integrations are fundamentally different features and should not be treated as the same. We are aware of the demand for a dedicated dropshipping system and are addressing it independently.
Hi, you promised a long time ago to release React and Vue add-ons for it, but nothing has happened yet. When do you plan to release them?
https://prnt.sc/73kXHarQ6PB2Thanks
We have not made any commitment regarding this feature. We have only stated that we are aware of it and may consider working on it in the future if customer demand increases. Any such decision will be driven entirely by overall customer demand.
for the initial installation there is the error: opened ticket still no reply:
Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
Would you please inform your support ticket no?
For the update, where can I find the 10.2.1 zip file? There is no folder from the old zip file.
It has been almost one year since your item support pack expired. Could you please let us know when you plan to renew your support pack?
As a regular user of this item, you have already received more than 15+ free updates even after the support period ended. We truly appreciate your continued use and kindly request you to renew the support pack at your convenience.
Please note that we have provided full instructions in the documentation included with the main item for proper guidance and usage.
Why do you constantly push for support renewals and ask about updates, when updates are free according to your terms? I’m asking where to find the latest update file, not asking you to update my website. I only purchase support when needed. I see in every message you force customers to renew their support.
Please note that the support period is not determined by the author; it is defined entirely by the marketplace policy, which we are obligated to follow.
We currently serve many customers who have active support, and assisting them requires a significant portion of our working time. For this reason, it is both reasonable and necessary for us to remind customers about support renewal.
Every update we release is the result of dedicated effort and continuous development. These updates do not happen automatically—they require time, resources, and hard work from our team. So this is an obvious responsibility of customer to renew their support pack on time.
I understand the support period is governed by marketplace policy and appreciate the hard work your team puts into continuous development and manual updates. While I understand the benefits for both the customer and the program, could you please let me know where I can find the 10.2.1 zip file? Is it in a specific folder, or would it be possible to email it to me?
The entire update process is clearly written on the documentation. Please search this on documentation pdf “How to update”. That’s it.
My issue is distinct, and your response is not relevant. What level of support are you providing? The last update file was not downloaded by me, so I am requesting it via email. Is that an unreasonable request?
We are absolutely not providing item support for support expired customer. It’s a normal policy of envato marketplace. We answered your question’s reply.
currently order placed email is recieved to admin, how can i change current email id to other email id for placed order?
Thanks for your comment and we are so happy to see your sucessful journey with us for 4 years+ Both of your purchase codes have had expired support since December 2021, which means already four years have passed. During this time, you have continued to use the item successfully and have received more than 100 free updates at no additional cost. To move forward fairly and in line with marketplace policy, we kindly request that you renew your support pack. Once renewed, we will be happy to assist you further.
