16262 comments found.
I need support with something, Im willing to pay $100 if you can get it done for me in a week. Here are my issues: 1. On the admin panel when I try to upload a new update, the file is unable to upload. 2. When you click on any category it takes almost 2mins before it loads. this happened immediately I installed version 10 upwards. (I have 126 categories)
Sorry to hear about the issue you are facing. Please send us item support ticket from here http://support.activeitzone.com Also please inform your support ticket number in here too.
Please Need Your Help. If i run To Run The Script As A Full Business Entity, What Do I Need:
1. Charge Sellers On Subscription 2. Receive Payment From Buyers On Behalf Of Sellers 3. Charge Commission On Porduct Purchase 4. Run Script For Africa Countries Only But on Country Base Only (Auto GEO Location + Currency Load) 5. Can I Get Default Detabase Looks
For this item support please send us item support ticket with you all purchase code. Our support team will assist you for your best solution.
These massive releases of transport and logistics plugins indicate that a major launch of dropshipping plugins is on the way ??
Thank you for your interest in our item. Dropshipping and shipping gateway integrations are fundamentally different features and should not be treated as the same. We are aware of the demand for a dedicated dropshipping system and are addressing it independently.
Hi, you promised a long time ago to release React and Vue add-ons for it, but nothing has happened yet. When do you plan to release them?
https://prnt.sc/73kXHarQ6PB2Thanks
We have not made any commitment regarding this feature. We have only stated that we are aware of it and may consider working on it in the future if customer demand increases. Any such decision will be driven entirely by overall customer demand.
for the initial installation there is the error: opened ticket still no reply:
Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
Would you please inform your support ticket no?
For the update, where can I find the 10.2.1 zip file? There is no folder from the old zip file.
It has been almost one year since your item support pack expired. Could you please let us know when you plan to renew your support pack?
As a regular user of this item, you have already received more than 15+ free updates even after the support period ended. We truly appreciate your continued use and kindly request you to renew the support pack at your convenience.
Please note that we have provided full instructions in the documentation included with the main item for proper guidance and usage.
Why do you constantly push for support renewals and ask about updates, when updates are free according to your terms? I’m asking where to find the latest update file, not asking you to update my website. I only purchase support when needed. I see in every message you force customers to renew their support.
Please note that the support period is not determined by the author; it is defined entirely by the marketplace policy, which we are obligated to follow.
We currently serve many customers who have active support, and assisting them requires a significant portion of our working time. For this reason, it is both reasonable and necessary for us to remind customers about support renewal.
Every update we release is the result of dedicated effort and continuous development. These updates do not happen automatically—they require time, resources, and hard work from our team. So this is an obvious responsibility of customer to renew their support pack on time.
I understand the support period is governed by marketplace policy and appreciate the hard work your team puts into continuous development and manual updates. While I understand the benefits for both the customer and the program, could you please let me know where I can find the 10.2.1 zip file? Is it in a specific folder, or would it be possible to email it to me?
The entire update process is clearly written on the documentation. Please search this on documentation pdf “How to update”. That’s it.
My issue is distinct, and your response is not relevant. What level of support are you providing? The last update file was not downloaded by me, so I am requesting it via email. Is that an unreasonable request?
We are absolutely not providing item support for support expired customer. It’s a normal policy of envato marketplace. We answered your question’s reply.
currently order placed email is recieved to admin, how can i change current email id to other email id for placed order?
Thanks for your comment and we are so happy to see your sucessful journey with us for 4 years+ Both of your purchase codes have had expired support since December 2021, which means already four years have passed. During this time, you have continued to use the item successfully and have received more than 100 free updates at no additional cost. To move forward fairly and in line with marketplace policy, we kindly request that you renew your support pack. Once renewed, we will be happy to assist you further.
is this version 10.0 or 10.2 ?
Latest version is 10.2.2. According to your account information it has been seen that your support time is over so we are humbly requesting you to renew your support pack as soon as possible
Can we add Service booking addon – like we like to sell services in same script with booking ( like doctor booking, Plumber booking) can this be added in current script? is there a way, when are you planning to upgrade to Laravel 12 or least, does the script support Zone based delivery – google maps api?
Thank you for your interest in our item. The service add-on is already in our development pipeline. We are also planning to migrate this item to Laravel 12. Additionally, a separate Delivery Boy add-on is available, which you may review based on your requirements.
Hello pls do you have dropshipping addon ?
Thanks for your interest regarding our item. Currently dropshipping addon is not available.
I would like to clarify that my comments were not intended to be defamatory, but focused solely on technical, functional, and security issues I encountered while using the product.
I am not interested in arguing further. At this point, I am requesting a refund for this product in accordance with the Envato Marketplace refund policy, regardless of whether it may technically fall outside the standard policy. The functional and security issues with this item are serious and unresolved. Refund request has been submitted, and I will continue to pursue this matter through all available Envato review and dispute channels until a refund is granted.
Request has been submitted Thanks
We respond on support ticket. Please continue on there and maintain the proper process of refund request.
Please provide me the link how to process refund.
Please send support ticket to envato authority.
Pathao Courier:- Bangladesh Delivery Service and only works for Bangladesh Sellers.
Steadfast Courier:- Bangladesh Delivery Service and only works for Bangladesh Sellers.
Shiprocket:- India Delivery Service and only works for India Sellers, even though it partners with international courier services, but yet it’s only for India.
GST:- India Tax system and only works for India Sellers.
Aisan payment gateway:- mostly works for Bangladesh and India Sellers.
I wonder why you keep producing things that doesn’t make sense and does not serve others except India and Bangladesh.
WE NEED THIS FOR OUR BUSINESS, AND DON’T ASK ME TO RENEW SUPPORT IF YOU DON’T HAVE IT.
Easyship courier:- Global Delivery Service and serves all the sellers all over the whole world no matter where you sell from. https://www.easyship.com
AfterShip courier:- Global Delivery Service and serves all the sellers all over the whole world no matter where you sell from. https://www.aftership.com
AliExpress Dropshipping:- Global Product import and shipping Service. Serves all the sellers all over the whole world no matter where you sell from. It also helps beginners and intermediaries to get started in e-commerce business.
Why you copy paste your comment on multiple item? Do you know this is kind of spamming?
The team needs to create a module for shipping services in Europe. https://envia.com/ could be a good alternative.
use a proxy if it does not allow you to access
https://docs.envia.com/docs/getting-started?version=latest&_gl=1*1b6vh01*_gcl_au*OTM4MTUyMzkwLjE3NjU3NDExOTA.*_ga*Njc2ODUwMTE2LjE3NjU3NDExOTA.*_ga_G6VFMN4G1C*czE3Njc0Nzg0NDQkbzMkZzAkdDE3Njc0Nzg0NDQkajYwJGwwJGgxNTM1NDEzODIyThanks for your interest regarding our item. Sorry to inform you that envia.com is not permitted to open from our country may be and it is showing Error 1009 – access denied.
As you can see, we can access it without any problems from our country. The problem is that the site blocks some countries for security reasons. You just need to activate a VPN or contact the site directly. They have a free API.
https://imgur.com/TKTQjHVOk if possible we will check.
Thanks.
Welcome
Pathao Courier:- Bangladesh Delivery Service and only works for Bangladesh Sellers.
Steadfast Courier:- Bangladesh Delivery Service and only works for Bangladesh Sellers.
Shiprocket:- India Delivery Service and only works for India Sellers, even though it partners with international courier services, but yet it’s only for India Sellers.
GST:- India Tax system and only works for India Sellers.
Asian payment gateway:- mostly works for Bangladesh and India Sellers.
I wonder why you keep producing things that doesn’t make sense and does not serve others except India and Bangladesh.
Why you copy paste your comment on multiple item? Do you know this is kind of spamming?
Hi, is there a shipping labels system? i have been looking but can’t find anything
This item have custom label option. You can make any label and can use.
The script already has around 10,000 users. At this stage, it is important to open the add-ons marketplace so that any developer can publish their own extensions, whether paid or free.
This is the right moment to trust that this system is here to stay and that its long-term success depends on the contribution of the entire community. By allowing open participation, we encourage innovation, sustainability, and continuous growth driven by everyone involved.
Thanks for your such positive comment.We will think about it and will inform you.
i am updating from v9.8.1 to the latest, after manually uploading the file The server returned a “500 Internal Server Error”.
To properly identify and resolve the issue, we’ll need to review it directly within your project. Kindly renew your support pack and then submit a support ticket, so our team can assist you promptly and effectively.
Ref: Q. How to connect meta ads and server side tracking? “CAPI” ? Meta Conversions API (CAPI)
I have raised this question multiple times, but unfortunately, I still have not received a proper or clear solution. This feature is very important for us.
I would also like to share another crucial point. For those of us who run businesses actively as single users, the checkout page should be more simplified.
My suggestion is:
When multi-vendor mode is enabled, the current checkout flow is acceptable.
However, when single-vendor mode is enabled, the checkout process should be more streamlined and simple (fewer steps, fewer required fields).
I strongly believe this mode is essential, as a simplified checkout for single-vendor businesses will significantly improve user experience and conversion rates.
For technical item support please send us item support ticket from here http://support.activeitzone.com
After updating my site, when I can no longer find all my saved products, the site displays this message: “Failed to load data.”
To help us understand the situation clearly, could you please confirm the following:
Which version were you updating from?
Did you follow the update process exactly as described in our documentation?
Was the update performed manually?
Have you made any custom changes at the source code level?
1. I updated to the latest version of the script. 2. I performed a manual update and noticed that the version number at the bottom of the admin panel hasn’t changed; it’s still at 10.0.0, even though I’ve installed all the updates you released after version 10.0.0. 3. I haven’t made any changes to the source code.
It appears that the manual update process may not have been implemented correctly, and this will need to be reviewed directly within your project environment. However, we would like to inform you that your item support period expired in 2021, and as of now (2026), it has been expired for approximately four years.
To proceed further and allow our team to properly investigate the issue, we kindly request you to renew your item support package and then submit a support ticket. Once the support is renewed and the ticket is received, our team will carefully review your case and do our best to assist you with a solution.
Okay, noted. I’ll get back to you shortly. Thank you.
You are most welcome.
1)In a flash deal, if I select a future date and then select a product, the price changes on the product page in the present date.
2)When adding a discount price to a fals-sale item at Flash sale , prices like 25.76 or 28.76 are not accepted.
After having your comment we checked the system properly and here is the details what we get:
1) We have checked the issue you mentioned, and the price is displaying correctly in our system. Please note that only one discount can be applied at a time. If a regular discount was previously set and a flash deal is then applied, the previous discount will be automatically replaced by the flash deal discount.
2) Currently, the flash deal discount value does not support decimal numbers. It must be entered as a whole number.
According to your account information it has been seen that your support time has been expired from February 2024 so please renew your support pack soon.
You consistently fail to acknowledge product bugs, always defending your position. Instead of forcing users to pay for support to address issues they report, you should reward those who identify bugs.
Last time I received the same type of response and after i send screenshot you understand that bugs
Thank you for sharing your concern. We want to clarify our position transparently and professionally.
We do not dismiss verified bugs. However, every report must be validated against the product’s documented behavior and configuration logic before it can be classified as a bug. In your earlier message, both points you raised align with the current system design:
_ Flash deal pricing logic activates based on priority rules, not only date selection _ Flash deal discount values are intentionally restricted to whole numbers
These behaviors are consistent across our test environment and live demos.
That said, if you can provide clear screenshots or a short screen recording demonstrating behavior that contradicts this logic, we will gladly re-evaluate it. In past cases, once concrete evidence was shared, we investigated and resolved confirmed issues accordingly.
Regarding support: We value constructive reports, but we must also follow a structured process to ensure fairness for all customers.
We remain open to reviewing verifiable evidence and will act if an actual defect is identified.
