16266 comments found.
Regarding the download file support, could you please clarify the rules here? https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Suppor
you have to send me update file folder if i request for that of every new version
Yes the update file is 10.2.2 and you can download from your own account. Why we will need to send you personally?
i need update file 10.2.1
There haven’t any policy to send the specific files to specific customers personally.Even you can ask this to envato marketplace authority.
I’m not requesting specific files; I need the last update file. Please stop with the irrelevant replies. Everyone here can see how poor your support is. I’ve been messaging you for over 10 days, and you’ve replied more than 20 times without providing a simple update file.
Our latest version is 10.2.2, and it is available on CodeCanyon. You can easily download it from your account at any time.
File delivery is handled directly through the marketplace, so sending files individually is not part of our support service.
For this reason, it wouldn’t be accurate to consider this a support issue or describe it as poor support, as it falls outside the scope of support responsibilities.
Hi, I have just downloaded and installed the latest update but to my surprise the version installed on my system is 10.2.0. I was previously running Version 10.1.Is this an error? I have also attempted to install Addons updates but keep getting this error >> “Something Went Wrong, we are working on it”. What could be the issue? should I reinstall the system update?
We’re sorry to hear you’re experiencing this issue. The current stable version of the item is v10.2.2. Kindly re-download the latest version from your account and proceed with a fresh installation.
Based on our experience, the installation works smoothly when the steps outlined in the documentation are followed and the server environment meets the required configuration. Please verify both before reinstalling.
Thanks – I will check if my VPS server meets current requirements most especially and update where necessary before re-installing the latest version
Ok sure.
Sorry for troubling you again – none of my four Addons can be updated – I get this message each time I attempt to update >>> Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500. What could the issue?
Sorry, disregard the above please, It was my mistake. I have successfully installed all Addons updates
Nice to hear that your issue has been solved.
an error occurred when checkout from cart page:
Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
what is the solution now?
Sorry to hear about the issue you are facing. Please send us item support ticket from here http://support.activeitzone.com Our support team will assist you cordially for your best solution.
Any change to get this active e commerce software for me without licence bcz my client did not want any licence process
Nope.This is premium item so without licensing this will be pirated copy which is tremendously risky for any kind of commercial product as like ecommerce.
I need support with something, Im willing to pay $100 if you can get it done for me in a week. Here are my issues: 1. On the admin panel when I try to upload a new update, the file is unable to upload. 2. When you click on any category it takes almost 2mins before it loads. this happened immediately I installed version 10 upwards. (I have 126 categories)
Sorry to hear about the issue you are facing. Please send us item support ticket from here http://support.activeitzone.com Also please inform your support ticket number in here too.
Please Need Your Help. If i run To Run The Script As A Full Business Entity, What Do I Need:
1. Charge Sellers On Subscription 2. Receive Payment From Buyers On Behalf Of Sellers 3. Charge Commission On Porduct Purchase 4. Run Script For Africa Countries Only But on Country Base Only (Auto GEO Location + Currency Load) 5. Can I Get Default Detabase Looks
For this item support please send us item support ticket with you all purchase code. Our support team will assist you for your best solution.
These massive releases of transport and logistics plugins indicate that a major launch of dropshipping plugins is on the way ??
Thank you for your interest in our item. Dropshipping and shipping gateway integrations are fundamentally different features and should not be treated as the same. We are aware of the demand for a dedicated dropshipping system and are addressing it independently.
Hi, you promised a long time ago to release React and Vue add-ons for it, but nothing has happened yet. When do you plan to release them?
https://prnt.sc/73kXHarQ6PB2Thanks
We have not made any commitment regarding this feature. We have only stated that we are aware of it and may consider working on it in the future if customer demand increases. Any such decision will be driven entirely by overall customer demand.
for the initial installation there is the error: opened ticket still no reply:
Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
Would you please inform your support ticket no?
For the update, where can I find the 10.2.1 zip file? There is no folder from the old zip file.
It has been almost one year since your item support pack expired. Could you please let us know when you plan to renew your support pack?
As a regular user of this item, you have already received more than 15+ free updates even after the support period ended. We truly appreciate your continued use and kindly request you to renew the support pack at your convenience.
Please note that we have provided full instructions in the documentation included with the main item for proper guidance and usage.
Why do you constantly push for support renewals and ask about updates, when updates are free according to your terms? I’m asking where to find the latest update file, not asking you to update my website. I only purchase support when needed. I see in every message you force customers to renew their support.
Please note that the support period is not determined by the author; it is defined entirely by the marketplace policy, which we are obligated to follow.
We currently serve many customers who have active support, and assisting them requires a significant portion of our working time. For this reason, it is both reasonable and necessary for us to remind customers about support renewal.
Every update we release is the result of dedicated effort and continuous development. These updates do not happen automatically—they require time, resources, and hard work from our team. So this is an obvious responsibility of customer to renew their support pack on time.
I understand the support period is governed by marketplace policy and appreciate the hard work your team puts into continuous development and manual updates. While I understand the benefits for both the customer and the program, could you please let me know where I can find the 10.2.1 zip file? Is it in a specific folder, or would it be possible to email it to me?
The entire update process is clearly written on the documentation. Please search this on documentation pdf “How to update”. That’s it.
My issue is distinct, and your response is not relevant. What level of support are you providing? The last update file was not downloaded by me, so I am requesting it via email. Is that an unreasonable request?
We are absolutely not providing item support for support expired customer. It’s a normal policy of envato marketplace. We answered your question’s reply.
currently order placed email is recieved to admin, how can i change current email id to other email id for placed order?
Thanks for your comment and we are so happy to see your sucessful journey with us for 4 years+ Both of your purchase codes have had expired support since December 2021, which means already four years have passed. During this time, you have continued to use the item successfully and have received more than 100 free updates at no additional cost. To move forward fairly and in line with marketplace policy, we kindly request that you renew your support pack. Once renewed, we will be happy to assist you further.
is this version 10.0 or 10.2 ?
Latest version is 10.2.2. According to your account information it has been seen that your support time is over so we are humbly requesting you to renew your support pack as soon as possible
Can we add Service booking addon – like we like to sell services in same script with booking ( like doctor booking, Plumber booking) can this be added in current script? is there a way, when are you planning to upgrade to Laravel 12 or least, does the script support Zone based delivery – google maps api?
Thank you for your interest in our item. The service add-on is already in our development pipeline. We are also planning to migrate this item to Laravel 12. Additionally, a separate Delivery Boy add-on is available, which you may review based on your requirements.
Hello pls do you have dropshipping addon ?
Thanks for your interest regarding our item. Currently dropshipping addon is not available.
I would like to clarify that my comments were not intended to be defamatory, but focused solely on technical, functional, and security issues I encountered while using the product.
I am not interested in arguing further. At this point, I am requesting a refund for this product in accordance with the Envato Marketplace refund policy, regardless of whether it may technically fall outside the standard policy. The functional and security issues with this item are serious and unresolved. Refund request has been submitted, and I will continue to pursue this matter through all available Envato review and dispute channels until a refund is granted.
Request has been submitted Thanks
We respond on support ticket. Please continue on there and maintain the proper process of refund request.
Please provide me the link how to process refund.
Please send support ticket to envato authority.
Pathao Courier:- Bangladesh Delivery Service and only works for Bangladesh Sellers.
Steadfast Courier:- Bangladesh Delivery Service and only works for Bangladesh Sellers.
Shiprocket:- India Delivery Service and only works for India Sellers, even though it partners with international courier services, but yet it’s only for India.
GST:- India Tax system and only works for India Sellers.
Aisan payment gateway:- mostly works for Bangladesh and India Sellers.
I wonder why you keep producing things that doesn’t make sense and does not serve others except India and Bangladesh.
WE NEED THIS FOR OUR BUSINESS, AND DON’T ASK ME TO RENEW SUPPORT IF YOU DON’T HAVE IT.
Easyship courier:- Global Delivery Service and serves all the sellers all over the whole world no matter where you sell from. https://www.easyship.com
AfterShip courier:- Global Delivery Service and serves all the sellers all over the whole world no matter where you sell from. https://www.aftership.com
AliExpress Dropshipping:- Global Product import and shipping Service. Serves all the sellers all over the whole world no matter where you sell from. It also helps beginners and intermediaries to get started in e-commerce business.
Why you copy paste your comment on multiple item? Do you know this is kind of spamming?
The team needs to create a module for shipping services in Europe. https://envia.com/ could be a good alternative.
use a proxy if it does not allow you to access
https://docs.envia.com/docs/getting-started?version=latest&_gl=1*1b6vh01*_gcl_au*OTM4MTUyMzkwLjE3NjU3NDExOTA.*_ga*Njc2ODUwMTE2LjE3NjU3NDExOTA.*_ga_G6VFMN4G1C*czE3Njc0Nzg0NDQkbzMkZzAkdDE3Njc0Nzg0NDQkajYwJGwwJGgxNTM1NDEzODIyThanks for your interest regarding our item. Sorry to inform you that envia.com is not permitted to open from our country may be and it is showing Error 1009 – access denied.
As you can see, we can access it without any problems from our country. The problem is that the site blocks some countries for security reasons. You just need to activate a VPN or contact the site directly. They have a free API.
https://imgur.com/TKTQjHVOk if possible we will check.
Thanks.
Welcome
Pathao Courier:- Bangladesh Delivery Service and only works for Bangladesh Sellers.
Steadfast Courier:- Bangladesh Delivery Service and only works for Bangladesh Sellers.
Shiprocket:- India Delivery Service and only works for India Sellers, even though it partners with international courier services, but yet it’s only for India Sellers.
GST:- India Tax system and only works for India Sellers.
Asian payment gateway:- mostly works for Bangladesh and India Sellers.
I wonder why you keep producing things that doesn’t make sense and does not serve others except India and Bangladesh.
Why you copy paste your comment on multiple item? Do you know this is kind of spamming?
Hi, is there a shipping labels system? i have been looking but can’t find anything
This item have custom label option. You can make any label and can use.
The script already has around 10,000 users. At this stage, it is important to open the add-ons marketplace so that any developer can publish their own extensions, whether paid or free.
This is the right moment to trust that this system is here to stay and that its long-term success depends on the contribution of the entire community. By allowing open participation, we encourage innovation, sustainability, and continuous growth driven by everyone involved.
Thanks for your such positive comment.We will think about it and will inform you.
