Hi Alexandra

We have checked the site and both pages, cleared the cache from your caching plugin, and selected a different query in both filter sets (What to filter). Everything is now working as it should. Please test it.

Best Regards,
Victor

Hello,

I am contacting you because the issue is still not resolved on my side and it is currently blocking my shop functionality.

I am using:

WooCommerce Elementor Pro Filter Everything Pro Issue description

I created two filter sets:

one for the blog one for the shop (WooCommerce products)

On the blog page, everything works correctly.

However, on the shop page, the plugin does not detect the products loop.

Critical problem

When I configure the filter set like this:

Apply filters on → Current WordPress Page Page → Shop page

I get the message:

“No products list found on this page”

But the products are actually displayed correctly on the page when filters are not applied.

Important detail

For the blog:

Filter Everything correctly detects the posts loop Filtering works perfectly

For the shop:

Same logic (Elementor Loop Grid) BUT the plugin cannot detect the products loop My setup

I am using Elementor Pro Loop Grid for products.

I created a product card template I inserted it into a Loop Grid on the shop page Query = Current Query Shop loop HTML

Here is the products loop container: And the archive wrapper:

What I tested

I already tried multiple selectors:

.shop-content .elementor-location-archive .elementor-element-2034fc0 different AJAX container settings cache purge removing duplicate plugin versions

Still no success.

What I need from you

I need a precise answer on the following points:

Why does the plugin detect the blog loop but NOT the WooCommerce products loop?

Is Elementor Pro Loop Grid (products) with Current Query officially supported?

What EXACT selector should I use: for the global AJAX container for the shop filter set container

Why do I get “No products list found on this page” while products are actually displayed?

Is there a specific configuration required for Elementor Loop Grid with WooCommerce?

At this point, I really need a clear and actionable solution, as this is blocking my shop.

Also, I still have limited support time left, so I would really appreciate a precise answer instead of general guidance.

Thank you in advance.

Hi Alexandra

Can you please clarify whether it stopped working after recent changes on the site, or if it hasn’t been working since our reply a month ago?

Regarding the fix, this is related to caching of queries on the pages. On the main shop page, there is caching that stores the queries for that specific page. This could be server cache, hosting cache, or a caching plugin. You can contact your site developer or hosting provider to disable it.

What’s happening is that the shop page is being completely cached. As a result, you see the message “Il semble que nous ne trouvions pas ce que vous cherchez.” because the Elementor Loop Grid widget cannot retrieve any query data. It ends up displaying an empty page with that message. This is the root cause of the issue on your site.

Why is it not happening on other pages? Because server, plugin, or hosting caching can target specific WooCommerce archive pages and cache them.

Best Regards,
Victor

We received an update from the development team. The issue is partially resolved, but we noticed another related issue during the process that also needs to be fixed.

Best Regards,
Victor

Hi thevisualpharmacy

We want to provide an final update on this issue: the fix has been successfully implemented and will be included in the 1.9.2 update. We cannot provide the fix on its own, as it is interconnected with the 1.9.2 features as well.

Based on the latest update from the development team, it should be released in approximately two weeks.

Best Regards,
Victor

Hi Victor,

Thank you for the update here!

Currently, on the Mini GT category page (toyodissey.com/product-category/mini-gt/ ), there’s a Pre-Order filter that only shows pre-order products (Yes). I’d like to add a No option to allow users to filter out non-pre-order products as well. How can I do this?

Hi alessiomarca12

We have passed this to our development team so they can check a few things on the site to understand why the custom field exists (which should display both “yes/no” depending on whether the pre-order status is applied). Currently, it does not reflect the exact amounts on the previously sent page with the Mini GT category. There could be some custom modification of the query causing this issue.

In any case, our development team will check this. Please avoid making any modifications to the filter set on the page or the page itself: https://toyodissey.com/product-category/mini-gt/_stato_prodotto-instock/

We expect to have an update by the end of the day.

Best Regards,
Victor

Hi alessiomarca12

Our development team has checked the site, and unfortunately, that was our mistake. The custom field exists only to check the availability of the custom field on posts, not its values. So it is working correctly.

The issue is why it is not displaying No, only Yes. This is because in the database, this field has only two possible states. When you check pre-order on the products in the database, it has the value Yes, which is displayed in the filter. If you remove pre-order from a product in the database, it becomes an empty string value. When it is empty, there are no values to display.

There are a few ways to make this happen:

1) There is a hook for a “custom field exists”, wpc_filter_get_post_meta_exists_terms_sql. With the help of this hook, you can write your own custom code to modify the current logic to fit your exact case.

2) Create one more custom field. It can be a checkbox field created with the ACF plugin, with two options to choose from: Yes and No. Then apply the required values to all products based on whether you choose pre-order on the product or not. If you choose pre-order, select Yes in the created custom field options. If you do not choose pre-order, select No in the custom field options. This way, when you create a filter from that custom field, you will see two options: Yes and No.

3) In accordance with CodeCanyon support guidelines: https://prnt.sc/un9CTa3XNP-i We can provide a paid customization to fit your specific requirements. If you are interested, please contact us via PM: https://codecanyon.net/user/fe_support

Best Regards,
Victor

Hi raorashidjamil

Thank you for choosing Filter Everything PRO.

Please follow the instructions on this page: https://filtereverything.pro/resources/license-key-issues/ to get the license key.

Best Regards,
Victor

Also, it seems Hide Empty Filters seems not to work, if adjusted from individual filters. Works with filter set settings Empty terms > Always hide.

Hi ike38

Thank you for reaching out to our support team.

If you are using the PRO version of the plugin, please make a request from the account where the plugin was purchased.

Please note that our support team is currently on holiday vacation until January 8, 2026. However, we will check in periodically (every 2–3 days) to provide responses where possible.

Best Regards,
Victor

Hi ike38

Thank you for reaching out to our support team.

If you are using the PRO version of the plugin, please make a request from the account where the plugin was purchased.

Please note that our support team is currently on holiday vacation until January 8, 2026. However, we will check in periodically (every 2–3 days) to provide responses where possible.

Best Regards,
Victor

Hi, I’ve managed to solve the issue using the wpc_terms_before_display filter to rename the terms. Thanks for your help and documentation.

Hi electropluscz1

Thank you for choosing Filter Everything PRO.

We are glad to hear that the issue was resolved. You did an amazing job!

Just in case you have any new requests, please note that our support team is currently on holiday vacation until January 8, 2026. However, we will check in periodically (every 2–3 days) and respond where possible. This is why there may be delays in our responses at the moment.

Best Regards,
Victor

Hi justind114

Thank you for reaching out to our support team.

Please follow the instructions on this page: https://filtereverything.pro/resources/license-key-issues/ to get the license key.

Please note that our support team is currently on holiday vacation until January 8, 2026. However, we will check in periodically (every 2–3 days) to provide responses where possible.

Best Regards,
Victor

Hi daniel_carstea

Thank you for choosing Filter Everything PRO.

Yes, it is possible to filter like that. You need to display your posts via WP_Query on the required page, then create filters from the required taxonomy for the required post type, and apply them to the page you need.

If you have any issues with that, can you please send the credentials to the wp-admin dashboard following this document so we can set you up an example?

Also, please attach the link ot the exact page where you want the filters to be displayed and work.

Please note that our support team is currently on holiday vacation until January 8, 2026. However, we will check in periodically (every 2–3 days) to provide responses where possible.

Best Regards,
Victor

Hi tomashalo

Thank you for reaching out to our support team.

Please check this comment thread: https://codecanyon.net/comments/31087418

It should include the required information.

Best Regards,
Victor

Hi jndeshpande95

Thank you for your interest in the Filter Everything plugin.

Please follow the instructions from this page:: https://filtereverything.pro/resources/license-key-issues/

Best Regards,
Victor

Hi Giorgio

Thank you for the credentials. We have checked the site and reviewed the category page (where filters do work), but we haven’t found any breadcrumbs or the default navigation to the category pages. Could you please provide a quick screenshot or a link to a video that we can watch to better understand how to recreate the described issue?

Best Regards,
Victor

Hello,

Thank you for your reply.

I have sent a screen recording in the support form.

I look forward to hearing from you. Thank you,

Giorgio

Hi Giorgio

Thank you very much for the video.

This is absolutely the correct behavior. If you have a filter set on the shop page and the filter is based on a product category taxonomy, it will filter products only on the shop page. It will not redirect you to the actual category pages.

This is because you can select multiple options at the same time, for example, smartphones, cars, and apples, using a category filter. The goal is to display the filtered products on the page where you are using the filters.

Redirecting to the physical category pages would not work as intended because then you would be stuck on the category page, and the filters would only apply to the products on that category page, not on the shop page itself.

When you go to the physical category page and have a category filter on that page, the current category will be marked as grayed out. This indicates that you are already on the physical category page, so it cannot be selected again. This prevents duplication in the URL, such as /category-cars/filter_category-cars/.

If this is causing confusion, you can turn off the permalink feature. This way, all filters will use GET parameters instead, resulting in URLs like /category-page-url/?filter_category=cars, or /shop/?filter_category=cars.

In order to do so, you can use the following code snippet:

define( 'FLRT_PERMALINKS_ENABLED', false );

And then go to the filter set and hit the update button.

Best Regards,
Victor

Hi prostylewebdesign

Thank you for reaching out to our support team.

From the latest updates from the development team, they are planning it for January. We do not know if this information is 100% confirmed, but that is what they shared with us.

Hmm, there is no actual functionality that would be very helpful to pull this SEO data, as it was added only in version 1.9.2. This was quite a challenge, to be fair, since we were testing it as a support team as well. Therefore, there is no quick workaround to pull this type of data.

Please note that our support team is currently on holiday vacation until January 8, 2026. However, we will check in periodically (every 2–3 days) to provide responses where possible.

Best Regards,
Victor

Hi edgarlimon805

Thank you for your interest in the Filter Everything plugin.

Currently, in Gutenberg themes, you need to either use a shortcode: https://filtereverything.pro/resources/shortcodes/ or a custom widget area displayed on your page. Gutenberg widgets for filters will be added in future updates.

Best Regards,
Victor

Hi marek145

Thank you for reaching out to our support team.

Please send the link to the page with the issue so that we can check it.

Additionally, please send the credentials to the wp-admin dashboard following this document, so we can check it directly on the site and configure it to work.

Best Regards,
Victor

Thank you. I’ve just sent

Hi marek145

We have checked the site, the issue is with mobile sidebar styles, if we change them, everything is displayed: https://prnt.sc/MyyDQYUyB8tq

We have added a small piece of CSS in the Filters > Settings > Experimental > Custom CSS section.

.wpc-overlay-visible .page-template-template-woocommerce-archives #secondary, .wpc-overlay-visible .wc-active.search-results #secondary,  .wpc-overlay-visible .woocommerce.archive #secondary {
visibility: visible;
opacity: 1;
z-index: 999999;
}

In order to make it display well on mobile, you can follow that example for other cases if some pages are still not displaying it properly.

Best Regards,
Victor

Hi Josh

Thank you for reaching out to our support team.

If you have a plugin called “Discount Rules PRO”, please try deactivating it and check whether the site works properly afterward. Let us know the results and whether the issue stops once the plugin is disabled (this is important infomation).

Also, please check whether there are crawlers or bots aggressively crawling your site, as this can cause high CPU spikes.

Please note that the support team is currently on holiday vacation until January 8, 2026. However, we will check in periodically (every 2–3 days) to provide responses where possible.

Thank you for your understanding, and we wish you Happy Holidays!

Best Regards,
Victor

Hi Eric

Thank you for choosing Filter Everything PRO.

Please check the documentation page on the mobile mode: https://filtereverything.pro/resources/mobile-devices-new-approach/

Also, please send the credentials to the wp-admin dashboard following this document, including the link to the page with the issues, so that we can check it.

Please note that the support team is currently on holiday vacation until January 8, 2026. However, we will check in periodically (every 2–3 days) to provide responses where possible.

Thank you for your understanding, and we wish you Happy Holidays!

Best Regards,
Victor

Hi Eric

Thank you for the credentials. Unfortunately, you forgot to attach the link to the login page and the link to the page with the issue. Could you please send them via PM: https://codecanyon.net/user/fe_support

Best Regards,
Victor

Yes, we did it, and filter showing on searching page.

But what we can do with relevance of searching? is it in your side? or how we can improve sorting?

our dev say that: “In fact, the search query displays posts that are rendered by the filter everything plugin

Although this may also be due to pagination”

Hi ars42

Since you already have a sorting widget on the search page where you can choose sorting options, selecting any of them (for example, ?orderby=relevance&paged=1&s=vtx&post_type=product ) seems to work correctly.

However, we cannot say for sure which exact parameters are used for relevance ordering. If relevance is based on a custom field (such as sales numbers or something similar), you can also use our own sorting widget: https://filtereverything.pro/resources/sorting-widget/ but after searching, you need to choose the sorting option.

If you are referring to sorting products on the page in the pre-load state (before anything appears on the page) solely by modifying the query, this is not handled on the plugin side, as the plugin does not do that.

As an alternative, you can add the sorting widget to the page (you already have one), select the required sorting option, and use that GET parameter to apply the same sorting automatically during searching. This will result in a URL very similar to the one mentioned at the beginning of this message.

Best Regards,
Victor

Hi juhishah

We’d love to help, but unfortunately, we do not debug or provide custom code for extending the plugin beyond its current functionality, as this is outside the scope of the CodeCanyon support policy: https://prnt.sc/bBkDIrbjhPei

As a support team, we can provide general information, such as the availability of hooks to modify this functionality.

If you encounter difficulties implementing modifications to the search algorithm, please contact your site developer and share the relevant documentation page about the search functionality. This will allow them to write the required modified logic, either based on the examples provided in the documentation (which is highly recommended) or using their own approach.

The examples in the documentation are a crucial reference. It is important to carefully examine them and follow the same approach in your custom code, as missing even a small but essential part can lead to issues.

Especially parts like those ones:

        if( $wp_query->get('flrt_query_hash') || $wp_query->get('flrt_query_clone') ){

            if ( $wp_query->get('wc_query') === 'product_query' || $wp_query->get('post_type') === 'product' /* || $wp_query->get('post_type') === 'product_variation' */ ) {
                global $wpdb;

The example already uses a hook to include product SKUs in the search, since SKU is a custom field and is not included by default.

You may also use AI tools by providing the full documentation and requirements to help generate custom code. This approach can be helpful, but you should still ensure you understand the code being implemented to avoid negatively affecting the site’s functionality.

Best Regards,
Victor

We are using pro plugin and trying to put free input field to search on our custom post type using this setting:https://prnt.sc/dPhTjzPf5KP6

However, it is only getting result if search term match with post title. What we need it should get result from entire post data including post title, post taxonomy, post tags, post custom field as I have configured multiple fields on post detail.

Can you please help me how can I configure search this way?

Hi juhishah

Unfortunately, the instructions we provided earlier in this comment thread are still the same. To extend the search capabilities that are based on the default WordPress search algorithms, you need to write custom code to include the required entities in the required post types and count them during the search.

We can only recommend contacting the site developer or a freelance developer who can write this custom code for you in order to fit your needs.

Best Regards,
Victor

Hi web-maverick

Thank you for reaching out to our support team.

You can modify the chips term name for an exact filter using custom code with the hook ‘wpc_chips_term_name’.

The hook:

apply_filters( 'wpc_chips_term_name', $term->name, $term, $filter )

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor