And also is it possible to get staging license, when I bought Booknetic on codecanyon?

Hello,

Thank you for reaching out.

Booknetic 4.8.5 is not the latest version. The current and most stable version is 5.0.8. We strongly recommend updating to version 5.0.8, as workflow-related issues (email/SMS triggers not firing) have been addressed in later releases, and everything works properly in the latest version.

Regarding your second question:

Licenses purchased via Codecanyon are basic licenses, and unfortunately staging licenses are not available for basic licenses.

Please let us know if you have further questions or concerns. We’re here to assist.

Hello,

Thanks for reaching out.

Yes, that’s absolutely possible, and we also provide a staging license for this exact purpose.

You can generate a staging license directly from our official customer platform:

• Log in to https://my.fs-code.com/
• Access your account
• Select your Booknetic license
• Click Generate Staging License

Use that staging license on your local or staging environment

This allows you to fully test Booknetic without affecting your live license. When you’re ready to go live, you can simply activate Booknetic on your production site with your main license.

If you need any help generating the staging license, feel free to let us know.

Hello,

Unfortunately, the feature you’re asking for is not available in the plugin at the moment. However, we’d love to hear your suggestion! You can submit it here: https://suggest.booknetic.com/.

We prioritize features based on community votes, so the more votes your suggestion receives, the higher the chances it will be added in future updates. If you include your email when submitting, you’ll receive a notification as soon as the feature is implemented.

Thank you for helping us improve Booknetic, and feel free to reach out if you have any other questions!

I find it. Thank you.

Hello,

Thank you for the update.

We’re glad to hear that you were able to find the deposit payment option. If you have any other questions or need further assistance, please feel free to reach out at any time.

Hello,

Thank you for sharing the video and the details.

This issue is occurring because only the Booknetic core plugin was updated, while the add-ons were not updated to their latest versions. When the core plugin and add-ons are running on different versions, it can cause errors.

Please update all Booknetic add-ons to their latest versions and then check the same action again. Once the core and add-ons are fully in sync, the issue should be resolved.

If the problem persists after updating everything, please let us know and we’ll be happy to assist further.

Hello,

Yes, you’re right. Add-ons are purchased via Boostore inside the Booknetic dashboard, and you’ve already found that. https://www.booknetic.com/documentation/boostore-guide

The Buy Now buttons on the website should open a guide popup, but they’re currently not working due to a JS issue. We’ve reported this to the team and will fix it.

You can continue using Booknetic → Boostore to purchase and download add-ons without any issue.

For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.

Cool. I must say, this is one of the best booking plugins I’ve used. Very good plugin. I might even buy the SaaS version eventually.

Hello,

Thank you very much for your kind words. We really appreciate it.

We’re glad to hear you’re enjoying Booknetic, and we’d be happy to have you on the SaaS version whenever you decide to make the move.

Hello,

Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.

If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.

If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.

Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.

Hello,

Thanks for your interest. Here are answers to your questions:

1) Booknetic does not have a native prescription builder feature. However, you can achieve a similar workflow using a workaround. By using the Custom Forms feature, you can add a form field that is visible only to staff members. After the appointment, the doctor can edit the appointment, fill in the prescription details (such as medicines and notes), and trigger this information to be sent to the patient via email or notification. https://www.booknetic.com/documentation/custom-forms

Please note that this data is stored at the appointment level, meaning it is linked only to that specific appointment and can be viewed from the appointment details, not saved as part of the patient’s permanent profile.

2) For storing long-term, patient-level information, you can use the Customer Custom Fields feature. This allows you to add and manage detailed information in the customer profile, which can act as a basic form of patient history. These fields are persistent and accessible whenever viewing the customer profile, but they are not automatically linked to appointment-based prescription data. https://www.booknetic.com/documentation/customer-custom-fields

In summary, while these features are not available natively as a medical system, Booknetic can be adapted using Custom Forms and Customer Custom Fields to support your workflow.

If you require a fully integrated medical prescription and patient history system, that would require custom development. https://forms.gle/vwjsnnN5YYwQ6tpQA

Hello,

Thanks for your interest.

Yes, you can achieve this in practice by creating different SaaS plans with specific permissions and capabilities, and letting service providers choose the plan that matches their commercial model.

For example:

• One plan can be configured as a subscription-based model, where providers pay a fixed recurring SaaS fee and payments are handled according to that plan’s rules.

• Another plan can be configured for a commission-based model, where providers connect their own Stripe account, and a per-transaction commission is applied.

If you require a dynamic model switch inside a single plan (for example, allowing providers to toggle between subscription and commission at any time, or applying hybrid rules automatically), that would require custom development. https://forms.gle/vwjsnnN5YYwQ6tpQA

If you’d like to explore this as a custom solution, you’re welcome to submit a custom work request with your detailed scenario, and we can review it accordingly.

Hello Booknetic Team,

We have a few questions regarding the customization and flexibility of the Booknetic platform:

1. Is it possible to create custom subscription plans that are mapped to individual service providers, where the subscription price is only visible to the specific provider and not to others? Essentially, we want to have custom pricing that is not visible to all users.

2. If service providers are currently unable to switch between a subscription-based model and a commission-only model, would it be possible for them to create a new account to select the alternate model?

3. Can we adjust the commission percentage charged in the Booknetic portal for:

   • Each individual service provider, and
   • Different custom durations (for example, setting a 0% commission for the first 15 days and then changing it to 5%, and later adjusting the commission percentage as we negotiate with the provider)?

We appreciate your assistance and look forward to your response. Thank you!

Hello,

Thanks for your questions.

1) Yes, this is possible from a platform (admin) perspective, but it is not a self-service feature for providers.

In Booknetic SaaS, subscription plans are global by default and visible to all tenants. However, you can create custom plans manually and assign them to specific service providers (tenants), or handle custom pricing privately by assigning a plan directly to a provider without exposing that price publicly to other providers.

This means the price is not visible to other service providers, but the plan creation and assignment must be handled by the platform owner/admin, not by the providers themselves.

2) Currently, a single tenant account cannot switch between a subscription-based model and a commission-only model after registration.

However:
- A service provider can create a new account and select a different pricing model during signup.
- Existing data (appointments, customers, payments) will not be transferred automatically between accounts.

So yes, switching models is possible by creating a new account, but it is treated as a separate tenant.

3) Commission management in Booknetic SaaS is handled entirely through the tenant’s subscription plan settings. It is not possible to define or manage commission percentages on a per-service-provider basis within the same plan. All tenants assigned to a specific plan are subject to the same commission configuration.

Please let us know if you have further questions or concerns. We’re here to assist.

Hello,

Thanks for reaching out.

Just to make sure I understand your request correctly: you would like multiple staff members to receive the same email notification when an appointment is booked. For example, the customer, the staff member assigned to the appointment, and another staff member who is not assigned to that appointment.

If this is the case, then yes, this is absolutely possible in Booknetic. You can achieve this using the Workflows by adding additional emails to the “To” section and specifying the recipients you want to notify. This allows you to notify any staff members regardless of whether they are assigned to the appointment or not. https://cln.sh/fBRnHzDk

For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.

Hello,

Thank you for reaching out.

In our latest versions, we’ve updated the telephone input (tel-input) library. Previously, an older version was used, but it has now been replaced with a more up-to-date one that follows the latest country-specific formats.

For Lithuania, the country flag already represents the +370 country code, so the placeholder itself does not repeat it. This is expected behavior and matches how modern international phone inputs work.

For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.

Hello,

Thank you for your detailed questions.

At the moment, the staff mobile app is in its first phase of release. In this phase, it is available only for the regular (non-SaaS) Booknetic version, and it uses Booknetic’s own branding. There is currently no white-labeling option (custom app name, logo, or branding) for the mobile app.

White-labeling for the staff mobile app is not available yet, but it is planned.

Our rollout plan is as follows:

Phase 1 (current): Official Booknetic staff app for the regular Booknetic version, under Booknetic branding.

Phase 2 (upcoming): Compatibility with Booknetic SaaS, including white-labeling support, so platforms offering Booknetic under their own brand can provide a seamless, branded staff app experience.

Please let us know if you have further questions or concerns. We’re here to assist.

Hello,

Thanks for your interest and here are answers to your questions:

1) Customers can view their past bookings in the customer panel. However, a true “one-tap rebook” flow (repeating a previous booking with the same service/staff/extras without going through the normal booking steps) is not available as a built-in feature right now.

2) Booknetic SaaS does not provide a public API for building a fully custom booking front-end at the moment. If your goal is a different look/UX, the supported approach today is customizing the existing booking form UI (theme/CSS/custom layout options where available).

If you specifically want a headless setup (your own front-end + API), that would also require custom development (API endpoints + authentication + booking logic + availability rules + payments flow).

3) Yes — the customer dashboard is mobile responsive. But an “install as app” (PWA) experience is not included by default.

For any features that are not currently available out of the box, you have two options:

a) Feature suggestions ( https://suggest.booknetic.com/ )

You’re always welcome to send us feature suggestions. We actively review feedback and roadmap requests, especially for SaaS-related improvements and UX enhancements.

b) Custom development requests ( https://forms.gle/vwjsnnN5YYwQ6tpQA )

If a feature is critical for your business (such as one-tap rebooking, custom APIs, headless front-end, or PWA behavior), you can submit a custom work request to our team. Based on your requirements, we can evaluate feasibility, timeline, and cost, and provide a clear proposal.

If you’d like to proceed with either option, just let us know and we’ll guide you to the appropriate form or next steps.

Hello,

Thank you for reaching out. We understand the confusion, and we’d like to clearly explain the difference between these two add-ons, because they are not the same feature, even though they may sound similar at first glance.

1) Custom Forms – https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-custom-forms

This add-on allows you to add additional form fields to the booking form itself. These fields are shown to customers during the booking process to collect extra information (for example: notes, preferences, options, etc.). The data collected is tied to the appointment, not directly to the customer profile.

2) Customer Custom Fields – https://www.booknetic.com/feature/customer-custom-fields

This add-on is designed to extend the customer profile. It allows you to create custom fields that permanently belong to the customer (such as ID numbers, membership details, internal notes, custom attributes, etc.). These fields are stored with the customer and reused across all future bookings, exports, filters, and workflows.

In short:

- Custom Forms → Appointment-level data
- Customer Custom Fields → Customer-level data, stored in the customer profile and reused

They serve different purposes and are often used together, but one does not replace the other.

Hello,

Thanks for reaching out.

At the moment, Booknetic cannot be used for accommodation or short-term rental purposes like Airbnb. This is because our system does not yet support date range–based bookings (check-in / check-out), which are essential for rental properties. Booknetic is mainly designed for appointment-based bookings.

Please let us know if you have further questions or concerns. We’re here to assist.

Hello,

Thank you for reaching out, and we’re sorry for any inconvenience you’ve experienced.

If your support period is still active, please create a ticket through our support system here: https://support.fs-code.com/. This will help us track your request and assist you more efficiently.

If your support period has expired, no worries—you can still contact us via email at info@booknetic.com. Please make sure to include your purchase code so we can verify your license and provide the necessary assistance.

Our support team will get back to you as soon as possible. We appreciate your patience and look forward to helping you.

Hello,

Yes, you can use WooCommerce payment gateways to receive payments for Booknetic bookings. Booknetic supports WooCommerce integration as a payment method, which allows you to process payments through any gateway available in WooCommerce. https://www.booknetic.com/documentation/integration-woocoomerce

To enable this, you’ll need the WooCommerce integration add-on. Once it’s active, Booknetic will redirect customers to WooCommerce checkout and handle payments through your configured WooCommerce gateways.

For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.

Hello,

Thanks for reaching out to us. You can easily disconnect the license from your old domain yourself. Here’s how:

- Go to https://my.fs-code.com
- Log in using the email address you used for your purchase
- Once logged in, you’ll see your licenses listed
- Find the license connected to the current domain
- Click “Remove Domain”

Once you remove the old domain, the license will be free to use on any new website.

If you need help locating your license or logging in, feel free to let us know.

Hello,

Yes, you can achieve this. You can easily reorder the steps in your booking form and place the Services step before the Staff step. This way, customers will first choose a service, and after selecting it, they will automatically see the list of staff members available for that service. https://www.booknetic.com/documentation/reorder-the-booking-steps

For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.

Hello,

Thank you for contacting us regarding email notifications. To set up email settings properly, please refer to our documentation at https://booknetic.com/documentation/email-settings

In addition, to ensure that your clients receive appointment notifications, you need to set up workflows. Our plugin supports workflows, which allow you to configure and customize automated notifications for your clients.

Please refer to the following articles for more information on how to set up workflows and email notifications: https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-email-notifications https://www.booknetic.com/feature/wordpress-appointment-booking-plugin-with-workflows

For your further questions, please create a ticket in our support system. https://support.fs-code.com/ Our support team will assist you as soon as possible.