2091 comments found.
Hi,
is it possible to bulk create folders?
Thanks
Hi, here on CodeCanyon it is still version 4.22.60 but you have released version 4.22.62 How come it is not latest update here? Thanks
HI. no reply about this issue? It is still outdated version on themeforest.
Still am OLD version 4.22.60 available for download here!
When are going to update it to last version 4.22.62 ?
No one replied… 
No point to buy it on Themeforest if we just get an old version.
Heloooo No one is taking care of the IMPORTANT comment. We only get an old version 4.22.60 when downloading from CodeCanyon! Please update it asap.
Oh my God, this is really bad help here, No one cares about this plugin anymore?
It is fully OUTDATED, as the download version on this site is too old… and a new version is available now.
When are you going to update it here ??? It has been more than a monh. No one is reply here
Please open a support ticket for this issue at devowl.io/support. This comment board is no longer used for support.
Hi, Im NOT asking for Support. Im INFORMING you that here BUYERS will GET a very OLD VERSION 4.22.60 !! See the 2 screenshots has PROOF:
https://snipboard.io/yLx8AP.jpg and https://snipboard.io/UZr0OY.jpgDistro is NOT UP TO DATE on Codecanyon.net – Whatch out!
Apologies for the delayed response. We actually made some mistakes during our update process, and we can’t pinpoint the exact cause. It’s possible that CodeCanyon made some adjustments as well. We have revised the process, and the latest version for Real Media Library should now be available. I apologize for any inconvenience caused.
It is really sad it took you 2 MONTHS to take me seriously! I was wisthle blower informing you of the problem. That was very frustating. I confirm that it’s updated to last version now.
Please make the indent a little bigger, it doesn’t look good if there are a lot of pictures
Hello Before buying your plugin, would the plugin be working with Kadence WP theme and there plugins?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias 
Hi Matthias It was a presale question. But thanks for the hints to devowl
Is this work woocommerce product category section ?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Is this work woocommerce product category section ?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Asked for support a week ago.
Have received two answers. First they asked me to make a video and show how the plugin doesn’t work for my setup, which I did.
Then I was asked to try functions on their test site. Which I did. It worked. I have no doubt it does.
And that’s it. Mine still doesn’t have the functions that are advertised.
Hey! We have already answered to your email. Can you please check if our email landed in your spam folder?
No, it is not in my spam folder either. I monitor my spam folder every day.
The email hasn’t still arrived – not even into my spam folder.
Hi again! Have you received a confirmation mail after submitting the support form?
Oh, hi. How do you expect I submitted my screen video and received instructions to test the plugin on your site other ways?
To make things now easier can you please open a ticket again via https://devowl.io/support and send me a screenshot of the confirmation mail?
How come you’ve released Real Media Library version 4.22.26 but in Themeforest or Envato Market, the download available there is STILL 4.22.24 from July? Please Provide V 4.22.26 asap
The version is ready to downlaod and was in review process by Envato
Im sorry, but it is still Versionm 4.2.24 from July ! Nothing has been updated there!
WE PAID but WE DO NOT HAVE ACCESS to the LASTEST VERSION 4.2.26 from the USER DOWNLOAD area!!! Why it is soo OUTDATED there Vers. 4.2.24 From JULY ???
The problem is on selecting “Instalable Wordpress File Only” the Version is very old and NOT updated to LAST version.
Please solve this issue
Hi again! We have uploaded the newest version again on CodeCanyon. Can you please check if the version is now available (4.22.26)?
Yes! NOW it is finally updated properly with 4.22.26 Good JOB! Thank for your help again!
Hi, if I move an image file to a newly created folder, then one file becomes 13 files (first file is the .rpmcreated file and then img_0700-1027×768.jpeg, img_0700-1027×300.jpeg, img_0700-150×150.jpeg and so on. Can it be one file to one file? Thank you very much for your help! Best regards
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
I have many categories in the media library, some time ago I stopped saving the sorting that I do manually. Is it just me or is there a bug in the plugin again?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Can I reset my domain? I switched to a new domain.
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Can I customize this section for my users who create content for my site, so that each user can ONLY see or delete images of their own uploaded content.
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Hi, can this be restricted to show on the front end user profile, restricting every user to have their own media library. Hence they can only see and access the files in their own library, unless they share the URL of the file with someone else.
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
I have two domains can I install Real Media Library on both sites? also does this plugin work with DIVI and can I use it to organize my posts and pages?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Hi, I just tried to install Real Media Library and when I upload the zip file to the installer I get the following error:
Installing plugin from uploaded file: codecanyon-sO3BIZHs-wordpress-real-media-library-media-categories-folders.zip Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Go to Plugin Installer
Hi SaifAuto,
you must unpack the “codecanyon-sO3BIZHs-wordpress-real-media-library-media-categories-folders.zip” ZIP file on your computer. Inside, you find a “real-media-library-4.22.17-plugin.zip” ZIP file, which contains the plugin that you have to install.
Best regards,
Jan
Hi,
Is there documentation or video tutorial to learn about Collections and Galleries ?
Thanks.
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Hello, today my Elementor stopped working with your plugin. When I run your plugins, elementor displays error 500 and does not work. Am I the only one with this problem?
Having an issue with custom image order or don’t understand how its works. I select the image(s) and then reorder. Looks great but when I go to view the gallery on my site, the order isn’t correct and defaults back to the imported order. How do I save my custom image order?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Thanks for such a wonderful plugin!
Hello,
Can I use your plugin to add media features on my directory (using the Listeo WP theme).
Thank you.
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
I just tried. But I have not a license key yet. ;-(
You do not have to enter a license key, just open a pre-sale question
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