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Discussion on WordPress Real Media Library: Folder & File Manager for WordPress Media Management

devowl

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Good Morning, today we received the following mail:

Von: Mail von Skiclub-Lauf <webmail_noreply@franken-medien.de> Datum: 16. Februar 2020 um 20:52:23 MEZ An: mk@werbeagentur-lauf.de Betreff: [Skiclub-Lauf] Deine Website hat ein technisches Problem

Hallo!

Seit WordPress 5.2 gibt es eine eingebaute Funktion, die erkennt, wenn ein Plugin oder ein Theme einen fatalen Fehler auf deiner Website verursacht, und dich deswegen mit dieser automatisierten E-Mail benachrichtigt.

In diesem Fall hat WordPress einen Fehler in einem deiner Plugins, WP Real Media Library, abgefangen.

Besuche zunächst deine Website (https://skiclub-lauf.de/) und überprüfe sie auf sichtbare Probleme. Besuche als nächstes die Seite, auf der der Fehler aufgetreten ist (https://skiclub-lauf.de/wp-admin/admin-ajax.php) und prüfe, ob es sichtbare Probleme gibt.

Bitte kontaktiere dein Hosting-Unternehmen, um Unterstützung bei der weiteren Untersuchung dieses Problems zu erhalten.

Wenn deine Website fehlerhaft zu sein scheint und du nicht mehr wie gewohnt auf dein Dashboard zugreifen kannst, hat WordPress jetzt einen speziellen „Wiederherstellungsmodus“. Auf diese Weise kannst du dich sicher in deinem Dashboard anmelden und weitere Untersuchungen durchführen.

https://skiclub-lauf.de/wp-login.php?action=enter_recovery_mode&rm_token=hibJ6w3pfAEryUE9zp73QC&rm_key=BTaRPFmbiO4We0nqLJqf3T

Um deine Website zu schützen, läuft dieser Link in 1 Tag ab. Aber keine Sorge: Ein neuer Link wird dir per E-Mail zugeschickt, wenn der Fehler nach Ablauf der Frist erneut auftritt.

Wenn du Hilfe bei diesem Problem suchst, wirst du möglicherweise nach einigen der folgenden Informationen gefragt: WordPress-Version 5.3.2 Aktuelles Theme: Enfold Child (Version 1.0) Aktuelles Plugin: WP Real Media Library (Version 4.6.1) PHP-Version 7.1.33

Fehler-Details

Ein Fehler vom Typ E_ERROR wurde in der Zeile 194 der Datei /var/kunden/webs/web10/skiclub-lauf.de/wp-content/plugins/real-media-library/inc/general/Core.class.php verursacht. Fehlermeldung: Uncaught Error: Class ‘MatthiasWeb\RealMediaLibrary\attachment\CountCache’ not found in /var/kunden/webs/web10/skiclub-lauf.de/wp-content/plugins/real-media-library/inc/general/Core.class.php:194 Stack trace: #0 /var/kunden/webs/web10/skiclub-lauf.de/wp-includes/class-wp-hook.php(288): MatthiasWeb\RealMediaLibrary\general\Core->update_count(‘_ajax_wp_die_ha…’) #1 /var/kunden/webs/web10/skiclub-lauf.de/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘_ajax_wp_die_ha…’, Array) #2 /var/kunden/webs/web10/skiclub-lauf.de/wp-includes/functions.php(3239): apply_filters(‘wp_die_ajax_han…’, ‘_ajax_wp_die_ha…’) #3 /var/kunden/webs/web10/skiclub-lauf.de/wp-includes/functions.php(3975): wp_die(’’, ’’, Array) #4 /var/kunden/webs/web10/skiclub-lauf.de/wp-includes/functions.php(3999): wp_send_json(Array, NULL) #5 /var/kunden/webs/web10/skiclub-lauf.de/wp-admin/includes/ajax-actions.php(4457): wp_send_json_success(Array) #6 /var/kunden/webs/web10/skiclub-lauf.de/wp-includes/class-wp-hook.php(288): wp_ajax_update_

Can you and please give feedback on this. Is there a bigger problem?

Thank you for your response!

Matthias / Franken-Medien

Hi Matthias! Danke für Deine Nachricht. Du kannst diesen Fehler ignorieren, siehe https://help.devowl.io/articles/fatal-error-php-v4-6

Best regards, Matthew :-)

Newsletter · matzeeable · devowl.io · Open Ticket

Hi Matthew, since updating to v4.6.1 I got the following message. Your Site is Experiencing a Technical Issue Howdy! Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, WP Real Media

Hi there! Thanks for your comment. Yeah, you can ignore that error message, please refer to https://help.devowl.io/articles/fatal-error-php-v4-6

Best regards, Matthew :-)

Newsletter · matzeeable · devowl.io · Open Ticket

Hallo. Wie update ich das Plugin??

Hi! Danke für Deine Nachricht. Ab Real Media Library v4.1 sind automatische Updates verfügbar sobald Du Deinen Lizenzschlüssel eingibst. Mir scheint, als würdest Du aber eine ältere Version verwenden. Dazu musst Du die neuste Version hier von CodeCanyon herunterladen. Die alte Version deinstallieren und die neue Version hochladen – Deine bisherigen Ordner bleiben bestehen.

Best regards, Matthew :-)

Newsletter · matzeeable · devowl.io · Open Ticket

Danke ich habe V. 4.5.4 / Paket nicht verfügbar. Ich schau mal. Danke :-)

Hello Is this compatiable with WordPress MultiSite? And if so is every media libray different of shared in any way? Thanks

al-Decor

al-Decor Purchased

Hello, I would like to install image optimization plugin, and I want to know if that will be compatible with Real Media Library? and what is the recommended optimization plugin for pest performance with Real Media Library? Regards, Mostafa

Hi there! You can use any optimization plugin together with Real Media Library because both use the same native WordPress media management. I recommend ShortPixel.

Best regards, Matthew :-)

Newsletter · matzeeable · devowl.io · Open Ticket

sciasbt

sciasbt Purchased

Hi! Is my license be used for multisite?

jbazos

jbazos Purchased

Do your plugin support auto open folder by post the images uploaded to? It’s an ugc website. the user write a review \ open a new listing.

Hi there! Unfortunately such automation workflow is not possible. But you can checkout the developer API to build something like this: https://devowl.io/wordpress-real-media-library/developer-api/

Best regards, Matthew :-)

Newsletter · matzeeable · devowl.io · Open Ticket

I have three websites, can I install the plugin in all these websites?

Hello,

Let me start by saying thank you for creating such a great plugin.

I’ve just purchased this plugin, and upon setting up a lot of folders for our team, we noticed that ordering of images and of folders does not persist.

When we try automatic order or manually dragging, it will revert always to ordering “name descending”.

Even resetting ordering and attempting “name ascending” will revert on refresh and for others.

Can you tell me if this is a bug? Or if we are just missing something?

Thank you, Darren Mooney.

devowl

devowl Author

Hi Darren! Thanks for your comment. What is your current Real Media Library version? What happens if you deactivate all plugins expect Real Media Library, does it work then?

Best regards, Matthew :-)

Newsletter · matzeeable · devowl.io · Open Ticket

LewdPixels

LewdPixels Purchased

Hi Matthew, thanks for the reply,

We’re using the latest version; 4.6.1. Just downloaded it yesterday and checked for updates.

I’ve tested deactivating all plugins on our develop website with the very same results. Note, the issue was being seen on our production and develop sites.

I would be happy to share an editor account with you privately, so that you can see for yourself.

Thanks for the help, Darren.

LewdPixels

LewdPixels Purchased

Hi Matthew,

Just to update. I was able to get the sorting working properly by setting it to name ascending and then reindexing order.

Not sure if the latest update fixed something or I just missed that before. Regardless, it’s working.

Thanks for the help, Darren :)

SenjaLp

SenjaLp Purchased

When updating the plugin, a message was sent to the mail: An error with type E_error occurred on line 194 of the file /home/h90312699/docs/wp-content/plugins/real-media-library/inc/general/Core.class.php. Error message: Uncaught Error: Class ‘MatthiasWeb\RealMediaLibrary\attachment\CountCache’ not found in /home/h90312699/docs/wp-content/plugins/real-media-library/inc/general/Core.class.php:194 Stack trace: #0 /home/h90312699/docs/wp-includes/class-wp-hook.php(288): MatthiasWeb\RealMediaLibrary\general\Core->update_count(‘_ajax_wp_die_ha…’) #1 /home/h90312699/docs/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘_ajax_wp_die_ha…’, Array) #2 /home/h90312699/docs/wp-includes/functions.php(3239): apply_filters(‘wp_die_ajax_han…’, ‘_ajax_wp_die_ha…’) #3 /home/h90312699/docs/wp-includes/functions.php(3975): wp_die(’’, ’’, Array) #4 /home/h90312699/docs/wp-includes/functions.php(3999): wp_send_json(Array, NULL) #5 /home/h90312699/docs/wp-admin/includes/ajax-actions.php(4457): wp_send_json_success(Array) #6 /home/h90312699/docs/wp-includes/class-wp-hook.php(288): wp_ajax

devowl

devowl Author

Hi there! Thanks for your comment. You can ignore this error: https://help.devowl.io/articles/fatal-error-php-v4-6

Best regards, Matthew :-)

Newsletter · matzeeable · devowl.io · Open Ticket

Please provide information about how to upgrade from 3.4.3 to latest version I have downloaded, without losing my seetings and data.

Bought Pro 3.4.3 Never been in touch with you To me it was given that I was noticed within my WP installation about updates - Not so much I realise now after the medialibrary went blank… - Tried to install new version: “Folder alreday exists” - Deactivate oldband try again: “Folder already exists” (or course…) - Try to find so information about HOW to update, no such luck - Clicked delete old extension: “Do you want to delete the extension and all it’s data – NO F…. way I want to loose all that data.

I hope you could give me link about how to update, without loosing everything, as I am not able to find such instructions.

Best regard, Jarle Wiggen

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