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I am thinking about purchasing your plugin, but after reading several posts about people losing their work when updating. Are these isolated instances? How can I be assured this won’t happen to me?
Hi there! Yeah, you can read about it here for troubleshooting: https://matthias-web.com/2018/05/31/release-4-0-complete-code-rewrite/#Troubleshooting – but no, the folders do not get lost. Best regards, Matthew
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Since I installed the latest update, it just shows me a blank Media page, that’s loading.
I don’t have the Installation file of the latest 3.x version. Is it possible to redownload it? In my account I can only download the latest version it seems. thanx
Hi there! You can download the .zip file, unzip it and you will find a legacy version 3.4.8. Can you please send a demo login to your site so I can have a look at this email@example.com? Best regards, Matthew
Hi thanx a lot, it’s working again and showing all my folders after reversing to 3.4.8.
Those folders were mostly created through the WP/LR Sync out of Lightroom, which now doesn’t work anymore, though I first have to find out, if it’s because of RML or not.
Best regards, Stefan
Hi there! Can you please check this blog post section: https://matthias-web.com/2018/05/31/release-4-0-complete-code-rewrite/#Troubleshooting and check your WP REST API with the new version? WP/LR Sync Folders Add-on only works with RML v4. Best regards, Matthew
ich habe Probleme mit dem Öffnen und Schließen der Ordner in Version 4.0.4. Es funktioniert nur manchmal. Es macht keinen Unterschied welchen Browser ich verwende.
Ich habe auch versucht alle Plugins zu deaktivieren und auf das Theme Twenty Seventeen umzustellen, damit ich hier einen Konflikt ausschließen kann. Auch das ohne Erfolg.
Ich bitte dich um Hilfe, da dein Plugin zum Standard jedes meiner Kundenprojekte gehört.
Hallo! Ich konnte den Fehler erfolgreich nachstellen und werde heute Abend noch einen Bugfix releasen. Ab morgen kann dann die neue Version heruntergeladen und installiert werden. Beste Grüße, Matthias
Super, vielen Dank für die rasche Antwort!
Ging doch schneller als erwartet > Kannst das Update bereits jetzt runterladen. Grüße, Matthias
Hi, nothing happens when I click create folder. Instead there is a message showing as follows:
No folders found
You have actually not created any folder. Just click on the header button to create your first folder.
Please see the snapshot here: https://storage.googleapis.com/vplaya_com/2018/08/7985018b-snapshot.png
Hi there! What version of the plugin are you using? Best regards, Matthew
Latest; 4.0.5. however I decided to downgrade it to 3.4.8 and it works fine though it shows some photo editor website advertisement which is annoying since this is paid plugin
Hi again. Sorry for the delayed answer. Do you use athor plugins from my portfolio, and when yes, which one? Best regards, Matthew
I have just finished moving all my photos into folders and they indicate the correct amount but when I open the folder its empty, additionaly when I want to create a new gallery in a page (divi builder) if I go to update gallery I cant see any photos at all,
The photos are not lost but I can only view them in “all files” in the media gallery.
It actually started working fine because I checked as I went along then now I have this problem.
Its not cache issue or loading times? I have a fast hosting plan.
Thanks for any idea
Hi there! I have a bug found with the Divi Builder and I will release a new version for this tomorrow! Best regards, Matthew
below is the message I posted 5 days ago, you answered saying you had found a bug with Divi and fixed it,
I re-downloaded the plug-in and yes I could see the images in the sorted folders.
But the problem now is when I go to update a gallery I do not see any images at all, either in the folders or uncategorized, etc..
I can only upload.
I had to disactivate the plugin to finish making a site with the photos..
If I may ask how does this plug-in get updated ?
Hello I have just finished moving all my photos into folders and they indicate the correct amount but when I open the folder its empty, additionaly when I want to create a new gallery in a page (divi builder) if I go to update gallery I cant see any photos at all, The photos are not lost but I can only view them in “all files” in the media gallery. It actually started working fine because I checked as I went along then now I have this problem. Its not cache issue or loading times? I have a fast hosting plan.
Ok sorry I did not see that you can answer directly here
Hi again! Can you please send a screencast showing the problem with Divi? I have fixed another bug with Divi, but perhaps there is an incompatibility with another plugin. Please contact me firstname.lastname@example.org and I will try to fix asap. Best regards, Matthew
Hello. We’re a fan of your plugin, but have noticed that the search feature in the media library no longer works with your plugin. So it makes it challenging to find images by filename now. Can you look into this? Works fine on our sites that don’t use this plugin. Thanks.
Hi! What version of the plugin are you using? Best regards, Matthew
Can you please download the latest version 4.0.5 from CodeCanyon.net. Deinstall and delete the old one and install the new one – your folders will stay. Sorry for the troubles, I am working already on a solution for auto updates. Best regards, Matthew
Okay. Deleted and installed new plugin version. The WP search feature still not working. Type in a search and it just shows all contents of the media library. This doesn’t happen on all sites of ours, but at least two of them. Of course the ones with the most items in their libraries. I’ll try to rule out plugin conflicts when I get a chance.
Update: I found the culprit – Facebook’s Pixel plugin is what is causing the search function in the Media Library to not work, and it still happens when your plugin is disabled. Searches work fine when the Facebook Pixel plugin is deactivated. I’ll reach out to Facebook. Sorry for the false alarm, but at least you are aware in case anyone else reports a similar issue.
Hi again! Thanks for letting me know that. If you like Real Media Library you can leave a rating on CodeCanyon.
I got in touch with Facebook and passed that along to them. As a workaround, I used their pixel code and placed that into the head and removed their WP plugin. No issues going that route.
We have a problem with this plugin and WPML. Our main language is finnish, and secondary is english.
When we’re trying to add media in english content, the media library shows all the media folders on the left, but no matter what folder is selected, the main panel shows no items. Only the unorganized folder shows some content.
Any ideas what might be wrong and how it could be fixed?
Hi there! What version of the plugin are you using? Where does this happen – in media library or a insert media dialog? Best regards, Matthew
WP version 4.9.8, plugin 3.4.8, WPML 4.0.5. And the error occurs in media library. Everything is fine until we change the WPML language.
Hi there! What happens if you deactivate Real Media Library and switch the language, do you then see any files in the media library? Best regards, Matthew
If Real Media Library is disabled, media library shows all files with both languages.
Hi again. Can you please send a demo login to email@example.com so I can have a look at this? Best regards, Matthew
Hello, I bought your plugin “WordPress Real Media Library – Media Categories / Folders File Manager” and installed it in Wordpress. The icons “Sort files”, “Reload”, “Rename”, “Delete”, “Reorder” and “Folder details” are also displayed. Also the links “All files” and “Unorganized”. I can also create a folder. But as soon as I switch back to the overview, the editing icons are displayed, but not the folders. Instead, a long search field is displayed. As you can see here in the screenshot: http://fs5.directupload.net/images/180809/envulrkf.png
I am using WordPress 4.9.8 and the current WooCommerce version.
Can you tell me how to view the folders?
Greetings from Germany
Hi Andreas. Kannst Du mir bitte ein kurzes Video an firstname.lastname@example.org schicken, damit ich es nachstellen kann? Beste Grüße, Matthias
Real Media Plugin was working for me until yesterday. I’m now getting ‘No folders found’. I was using 4.03. I have upgraded to 4.05 and still have the issue. I’ve tried clearing WP Rocket cache too. When I look at each file they are showing the correct Real Media Library folder. I’ve looked through the support items here, but none have helped. Can you help?
For info – the ‘Get support’ link on the plugin page for this plugin doesn’t seem to work.
Hi there! This can be a setting of the WP REST API. Just have a look at this troubleshooting guide: https://matthias-web.com/2018/05/31/release-4-0-complete-code-rewrite/#Troubleshooting Best regards, Matthew
Thanks Matthias. I tried disabling all my plugins (there’s 68 of them), and Real Media Library started working OK. I then reactivated half of my plugins and crashed my site – Vaultpress saved me with a restore, but I now have a the challenge of identifying the plugin conflict with crashing my site again. Any tips? Any plugins that you know cause a conflict/issue with the WP REST API? Thanks
Hi again. At the moment I know only Hide My WP plugin. You should have a look at your security plugins perhaps they have that option. Best regards, Matthew
OK Matthias. Thanks for your help so far. This is a bit of a nightmare for me, I don’t have the time to figure out the conflict. I’m going to have to look at alternatives. A real pity, as this was working well until today and I really like your plugin.
If you want you can send me a demo login to your site and I will figure it out for your. email@example.com. Best regards, Matthew
I have a couple of questions about your plugin. Are the folders it creates real folders on the server or are they merely virtual folders?
Also, I am looking for a plugin that can change the TITLES, for example, of 30 images I upload to a folder. It would rename them Page 1, Page 2, Page 3, etc. Does this plugin (or one of your other plugins) do anything like that?
Hi there! Yeah, you can use an add-on like Physical Custom Upload Dir (https://wordpress.org/plugins/physical-custom-upload-folder/) to create the folders at upload time. I am working currently on an extended premium add-on to allow also file moves within WordPress so the links gets updated. Unfortunely there is currently no feature to “bulk” update images. Best regards, Matthew
Hi! Could you please clarify if this plugin creates real folders in the server?
Hi there! Yeah, you can use an add-on like Physical Custom Upload Dir (https://wordpress.org/plugins/physical-custom-upload-folder/) to create the folders at upload time. I am working currently on an extended premium add-on to allow also file moves within WordPress so the links gets updated. Best regards, Matthew
is this plugin allow to upload images from FTP Server, As currently, we have in WP we cannot see or it’s not visible from WP admin if we have uploaded images from FTP Server
If this plugin allows, we will but it
Please let me know soon…
Hi there! Unfortunely this feature is not added, yet. But you can use a plugin like “Add from server” to register your files to the media library. Best regards, Matthew
Hallo. Ich benutze aktuell die Version 4.01 von WPML. Mir ist nun aufgefallen das die Ordner nicht mehr geladen werden. Es erscheint lediglich die Sanduhr. Danach deinstalliert und die neue Version 4.06 installiert. Danach erscheint zwar die Anzeige wieder jedoch ist meine komplette Ordnerstruktur verloren gegangen. Gibt es eine Möglichkeit wieder an diese zu kommen. Ich habe in diesem Bezug auch noch eine Testseite auf denen die Ordner vorhanden sind ein Export/Import schlägt jedoch fehl. Vielen Dank schon mal.
Hallo! Die Ordner werden von der Real Media Library nicht gelöscht. Kannst Du bitte kurz Deine Datenbank checken, ob Einträge in der wp_realmedialibrary Tabelle vorhanden sind? Beste Grüße, Matthias
Ja ist vorhanden
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