This author's response time can be up to 1 business day.
(I got this data in the Chrome console)
This greatly increases the load time of the site.
In my opinion, the plugin should only load JS and CSS in the admin panel on the page with media files.
Hi there! What version of the plugin are you using? Best regards, Matthew
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Hi again! The problem should be now fixed in version 4.0.2 which you can download now from CodeCanyon. Best regards, Matthew
I purchased your plugin today and love it but I have an issue – it appears to have broken background videos on the front-end of my website (http://jviinc.wpengine.com) When I disable your plugin, the videos work again; when i enable your plugin, they don’t work. I looked for JS errors in the browser console but found none. I’m using the latest version of Theme.co’s Pro Web builder. Wordpress and all my plugins are up to date. I’m also using your Document Gallery Plugin and Document to Real Media helper plugin. Thanks in advance for your help! Best, Brad
Hi! Can you please download the latest version 4.0.2 from CodeCanyon and test if all works now as expected? If not, please send me a demo login to firstname.lastname@example.org so I can check this. Also a screencast would be useful so I can reprocedure this. Best regards, Matthew
Hi, we have and issue with your plugin, it can create new folders, but it fails to rename, delete or move any image to it with an error message: No route was found matching the URL and request method.
Hi there! Can you please download latest version from CodeCanyon and check it again? Best regards, Matthew
We tried 4.0.2 version again and it won’t work, there is something to do with wp-json endpoints. It could read the whole folders tree, but can’t find commands like PUT or DELETE. As a temporary solution we installed 3.4.8 (legacy version) and it works. Hope you will fix the latest version.
Hi. Please read the FAQ for troubleshooting: https://matthias-web.com/wordpress/real-media-library/faq/ section “Others”. Regards, Matthew
I have bought 1 license of real media library, I found several versions of it. Which on should I use? (including 2.7.2, 3.4.8, 4.0.2).
I have just installed wordpress.
Hi there! You can use 4.0.2. The other versions are legacy versions for backwards compatibility of old PHP/WordPress versions. The newest version requires WP 4.4+. Best regards, Matthew
Hi there! I mainly bought this plugin for using it with the Physical Custom Upload Folder plugin
I’d like to set up 4 folders in /home/xxxxx/public_html/domain.com/wp-content/uploads… according to my 4 categories or type of photos and manage them through WP Real Media
How can I set up it? Or maybe in another… wp-content/myphotos
Should I modify or delete the “store uploads in this folder” option?
And “Full URL to path file option”?
I couldn’t find documentation how to do it right.
I think more detailed documentation is required
Thanks a lot
... still waiting for answer
Hi there! Sorry for the delayed answer. You have to install and activate the plugin Physical Custom Upload Folder. Moving already uploaded files: This add-on does not allow to move the files physically when you move a file in the Real Media Library because WordPress uses the URL’s in different places. It is very hard to maintain such a process. So this only works for new uploads. That means, navigate to your folder and upload a new file there. Best regards, Matthew
My wp is a brand new installation, so no media still up there.
As advice, I think you should explain how it works with Physical custom upload folder plugin: “With this plugin you can determine where to store your uploads.” Ok, fine, I got it, but how to do it…
It’s so easy and obvious, but necessary
Im getting this error see screenshot: https://cl.ly/1t2y3r3N3846
Its the newest verison 4.0.3
Hi there! Can you please send an email to email@example.com so I can send you another test version? Best regards, Matthew
Hi, I found a problem, I can’t collapse the catalog I added. Or it is only my reason?
Hi there! What version of the plugin and device/browser are you using? Best regards, Matthew
What browser / device are you using?
Can you please send a screencast to firstname.lastname@example.org?
Hi Matthias. I recently purchased Real Media Library for use in a WordPress website whose primary use is as a content management system for the residents of our retirement community. Almost all of the content is in the form of PDF documents, which WordPress stores in the Media Library. I am able to create useful directories using RML to organize the files in the Media Library, and link a given file via calls for the content’s URL from web pages. All good.
However I have not found a way to substitute a later file for an earlier one in an RML folder. Because the website is a content management system, we regularly update certain files. An example is a weekly listing of television programs. I would like to substitute an updated listing for an existing one, but NOT have to change the links on all the pages that call that URL. So far I have been unable to obtain that result. Please advise.
Hi there! You can use a plugin like “Enable Media Replace” to replace a file. Best regards, Matthew
Just a follow up in case you didn’t get my previous message.
When I add a folder and drag images into the folder. The total number of images increases by the number of files that have been dragged and dropped. I was hoping to see the total number of images to stay the same and for the images not to be viewed/listed in the unorganized folder
Hi there! What do you mean exactly, sorry I do not understand. Best regards, Matthew
I have dragged 38 images from the unorganised folder into a new folder that I have created. Before I moved them there were 2794 images in the unorganised folder. Once they have been placed into a new folder, I would have expected them not to be visible or counted in the unorganised folder. The number of files in the unorganised folder has not reduced – it still shows 2794 in the file count and the images are still visible in the image display. The total number of files in the media library has also increased to 2832!
As you move things about I would have thought they would be removed (even if it is only virtually) from the unorganised folder and the thumbnail image view of the files in unorganised folder. Otherwise what is the point in trying to organise into folders.
Hi again. This sounds strange. Can you please send a demo login to email@example.com so I can have a look at this? Are you using a plugin like PolyLang or WPML? What version of the plugin have you installed? Best regards, Matthew
I got this messages in the console, it makes a problems with ordering the images:
Uncaught (in promise) TypeError: Cannot read property ‘message’ of undefined – dragdrop.js:113
PUT http://****/wp-json/realmedialibrary/v1/attachments/bulk/move 0 () – load-scripts.php?c=0&load=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.6:4
Thanks for your support
Hi there! Can you please send a demo login to your site so I can have a look at this to firstname.lastname@example.org? Best regards, Matthew
After upgrading to 4.0.2 I have experienced some problems.
Some users cannot upload from Add Media within a post, but can when uploading direct in the media section.
Some users do not get the dropdown menu option to load media into the correct folder when uploading. All they get is “Loading” in the drop down menu.
Is it possible to download an older version of the plugin, until these issues are resolved. Versions prior to 4.0 were fine.
Hi there! Can you please send a demo login to your site so I can have a look at this? Can you please ask your users which browser they use and what user role they have in your WP installation? email@example.com. You can find a legacy version 3.4.8 in the downloaded CodeCanyon package. Best regards, Matthew
Hi there, I am getting this error:
WordPress database error Lock wait timeout exceeded; try restarting transaction for query INSERT IGNORE INTO f2ww1e_realmedialibrary_icl_count (`fid`) SELECT id FROM f2ww1e_realmedialibrary made by WP_Media_List_Table->views, WP_Media_List_Table->extra_tablenav, do_action(‘restrict_manage_posts’), WP_Hook->do_action, WP_Hook->apply_filters, MatthiasWeb\RealMediaLibrary\attachment\Filter->restrict_manage_posts, MatthiasWeb\RealMediaLibrary\general\View->dropdown, MatthiasWeb\RealMediaLibrary\general\View->optionsHTML, MatthiasWeb\RealMediaLibrary\attachment\Structure->getTree, MatthiasWeb\RealMediaLibrary\attachment\Structure->initialLoad, MatthiasWeb\RealMediaLibrary\attachment\Structure->resetData, MatthiasWeb\RealMediaLibrary\attachment\Structure->fetch, MatthiasWeb\RealMediaLibrary\attachment\Structure->parse, MatthiasWeb\RealMediaLibrary\attachment\CountCache->updateCountCache, do_action(‘RML/Count/Update’), WP_Hook->do_action, WP_Hook->apply_filters, MatthiasWeb\RealMediaLibrary\comp\WPML->updateCountCache, W3TC\DbCache_Wpdb->query, W3TC\DbCache_WpdbInjection_QueryCaching->query, W3TC\_CallUnderlying->query, W3TC\DbCache_Wpdb->query, W3TC\DbCache_WpdbInjection->query, W3TC\DbCache_Wpdb->default_query
Have you got any idea? I didn’t upgrade yet to the very last version.
I did upgrade to 4.0.3:
Uncaught ReferenceError: immer is not defined
Last question: if I try to reset the counter: DELETE https://mywebsite.it/wp-json/realmedialibrary/v1/reset/count 400 (Bad request: request method denied)
Hi there! Can you please send a demo login to your site so I can have a look at this? firstname.lastname@example.org Best regards, Matthew
does the Plugin work with Divi theme? – In Frontend (Visual Editor) and Backend Editor?
Thanks for an answer
Hallo Alex! Ja, das Plugin funktioniert im Front-End (Visual Editor) als auch im Backend. Beste Grüße, Matthias
I purchased this plugin, can PDF files be viewed in the gallery? For example want to be able to upload PDF files, put them in a folder and then automatically have them viewable on the website (the same way you can use the gallery for displaying images but with PDFs)
Hi there! You can use this plugin: https://wordpress.org/plugins/dg-real-media-library/ Best regards, Matthew
When ordering items in folders, what is the difference between “order by filename” and “natural order by filename”?
Hi there! The normal order by filename does ignore the length of the file name and simply sorts A-Z / Z-A. The natural order repects the length of the file name and sorts it that way. If you do not know what to take simply use the natural order. Best regards, Matthew
Any way to download assets from RML? I tried the Download Media Library plugin but it doesn’t work. I don’t have FTP access to the WP-Content folder.
We’re interested in this plugin for using with about 10 of our clients, but we have a question.
Does this play well with WP Offload? I asked them if it could be compatible and they wrote: “We are aware that some of our customers use them, and as long as they do not alter the way that the underlying Media Library (and in particular postmeta table) data is handled, they should work fine with WP Offload S3. Some customers have implemented filters to get around the foibles of those media managers.”
Hi there! Yeah, this works with WP Offload S3. Best regards, Matthew
I can’t create new folders.
Please tell me how to fix this. I hope I don’t need you to log into my site to fix it, since you seem to have run into it a number of times before.
Hi there! What version of the plugin are you using? Is the tree loading or is there a spinning loader? Best regards, Matthew
Version 4.0.3 There are three dots spinning as it is supposed to be loading.
hi, i have this RML installed, how can i chance this in german language?
Hi! What version of RML are you using? Best regards, Matthew
“The plugin Real Media Library is not active (maybe not installed neither) or the version of Real Media Library is < 2.8.3 (please update). “
I just purchased from Envato and received version 2.7.2
When I click the link in the plugin to go to your site I get
This page isn’t working
matthias-web.de didn’t send any data.
How do I get the current version?
Hi there! Please navigate to Downloads and download the latest version 4.0.3 from CodeCanyon. Best regards, Matthew
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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