2091 comments found.
Hello, I use the Real Media Library plugin. If I start to create directories and move files between them, the server RAM and CPU Usage is 100%. Server: 4 GB RAM, 2 Core Processor Where could be the problem?
Sincerely, Aivars
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Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
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Matthias 
Dears,
We finally switch our customer website from development to production but we are not able to switch a license from dev to prod.
The message in WP redaction is:
The license has been automatically deactivated because your website is running on a new domain. Please activate the license again! “foto-beta.praha19.cz” -> “foto.praha19.cz” License key: c27c6032-af72-4cc8-88d8-3be9fbd0c693
Thank you for your support!
Jakub Stepanek
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
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Matthias
Hello, I just made a support ticket for Real Media LIbrary and Real Physical Media due to license problems. Ticket may be closed because I erinstall all plugins. Sorry for the time you lost. Thank you and kind regards. William De Wulf
Hello devowl-team,
regarding the Real Media Library Plugin and BeBuilder. If I am using BeBuilder form BeTheme, the Media libary is not displayed if add an image from wordpress media. There is the wordpress standard view without file folder and sortings.
But If I am using BeBlocks on the Wordpress page build site, the library structure with folders are displayed.
It seems the plugin is not loaded fully with BeBuilder.
kind regards Andreas
Hey!
Hier ist Matthias. Danke für deine Nachricht hier auf CodeCanyon.net.
Wir bieten leider keinen Support mehr über die CodeCanyon.net Kommentare an. Solltest du Fragen und Probleme mit unserem Plugin haben, bitten wir dich, in dem dafür vorgesehenen Support-Formular unter https://devowl.io/support ein Ticket zu eröffnen.
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Wir hoffen auf dein Verständnis, sobald alle wichtigen Angaben zu deinem Anliegen in dem neuen Support-Ticket vorliegen, können wir dir zeitnah helfen!
Beste Grüße,
Matthias
Dear Support
Since Ive change theme to Shoptimizer and upgraded to PHP 8.2, I have this error in my log file:
[08-Mar-2024 06:52:25 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 10485760 bytes) in /home/nglcom/public_html/negoluz.dev/fr/wp-content/plugins/real-media-library/inc/attachment/CountCache.php on line 17
Version de WooCommerce: 8.6.1 WordPress 6.4.3 WordPress memory = 512 Mo PHP Version: 8.2.16 Max Post PHP = 128 Mo exécution PHP = 300 PHP Max Input Vars = 10000
Do you why this is haeppening? Vince
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
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Best regards,
Matthias
Can it add images to woocommerce product edit gallery?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Can it add images to woocommerce product edit gallery?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Hi, I just created an acct in your sandbox. Added and deleted just fine, thanks. Curious, tho. I am noticing all past images in media folders are duplicate. Why is this? I do not want double media entries in my wordpress install. Ideas as to why this is happening in your sandbox area? Otherwise looking like a great plugin. Also, compatible with genesis theme? Any known plugin conflicts? thanks!
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Good morning. I have Real Media Library 4 licenses and unfortunately I can no longer sort the photos in the directories. I have version 4.22.4
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
When opening your support ticket you will be asked some questions. Please fill them out so that we can get all the information we need to help you in the best possible way! Also feel free to use the screen capture to show us the problem in detail.
We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Before purchasing: Can the plugin organize media/uploads according to the page it’s connected to? For instance, if we upload 2 images for a new post with the ID 10 in category X, can we locate these images in a structured manner like /uploads/category-x/10/ or a similar arrangement based on a logic we establish?
We have a big website with a massive collection of images, and it’s very difficult for editors to filter the right images for each page that they might need to update. We are seeking a solution to streamline the file structure and make it more efficient for our editors to manage and locate the necessary images.
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
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We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Hello,
We are trying to migrate our WordPress multisite to a new server. Are their any instructions on how to migrate your plugins so that the license is active on both servers until the migrated site is finalized?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
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Best regards,
Matthias
Hi, on downloading the most recent wordpress installable file, WP reports no installable file is present
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
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Best regards,
Matthias
Why does the license expire when I import a website into a locally installed WordPress and why do I get an error message when I try to activate the license?
Christoph Kraemer ckr@swissonline.chHey!
Hier ist Matthias. Danke für deine Nachricht hier auf CodeCanyon.net.
Wir bieten leider keinen Support mehr über die CodeCanyon.net Kommentare an. Solltest du Fragen und Probleme mit unserem Plugin haben, bitten wir dich, in dem dafür vorgesehenen Support-Formular unter https://devowl.io/support ein Ticket zu eröffnen.
Beim Eröffnen deines Support-Tickets werden dir einige Fragen gestellt. Fülle diese bitte aus, damit wir alle nötigen Informationen von dir erhalten, um dir bestmöglich helfen zu können! Nutze auch gerne die Bildschirmaufnahme, um uns das Problem im Detail zu zeigen.
Wir hoffen auf dein Verständnis, sobald alle wichtigen Angaben zu deinem Anliegen in dem neuen Support-Ticket vorliegen, können wir dir zeitnah helfen!
Beste Grüße,
Matthias
Hi, just to comment. I don’t consider it a ‘support request’ to ask why the latest version does not appear to be available for download. This needs to be fixed.
Hi! Sorry for this. The update should be available to download soon.
Hi You should know that the “Real Physical Media” Plugin, causes a “524” Cloudflare error that makes it almost impossible to use it. I had a problem for weeks since i bought the plugin, in which My website went down for hours with that error. Finely I discovered that it was your plugin. Maybe for you to consider fixing this problem.
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
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We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Why the version 4.21.20 is not available to download?
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
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Cannot drag and drop images into folders
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
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Best regards,
Matthias
Hello,
I have purchased an AI plugin that will automatically put a description in the image alt tag. Would your plugin work with something like this? Would it be best to use the AI alt text plugin first, then use your plugin, or vice versa? I asked the developer of the AI alt text plugin, and they didn’t know.
Hi! Yeah, both plugins should work together as Real Media Library does not touch your files, it “just allows organization” in folders.
Greetings, For a long time now the plugin has been very slow when loading images. The site on which it was installed has approximately 10,000 images and approximately 530 folders. Loading an image takes approximately 45 s. Can it be speeded up? Thank you
Hey.
This is Matthias. Thanks for your message here on CodeCanyon.net.
Unfortunately, we no longer offer support via the CodeCanyon.net comments. If you have any questions or problems with our plugin, please open a ticket in the support form provided at https://devowl.io/support.
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We hope for your understanding, as soon as we have all the important information about your issue in the new support ticket, we can help you promptly!
Best regards,
Matthias
Hello, I have been using your plugin for a long time but have a problem with the display on the tablet. When I open the media folder in the backend I see nothing, no folders and no images either. Everything can be seen on the desktop. I tried different browsers.
The second problem is that all folders are always opened. If I close all folders, they will all be open again the next time I upload.
Hey!
Hier ist Matthias. Danke für deine Nachricht hier auf CodeCanyon.net.
Wir bieten leider keinen Support mehr über die CodeCanyon.net Kommentare an. Solltest du Fragen und Probleme mit unserem Plugin haben, bitten wir dich, in dem dafür vorgesehenen Support-Formular unter https://devowl.io/support ein Ticket zu eröffnen.
Beim Eröffnen deines Support-Tickets werden dir einige Fragen gestellt. Fülle diese bitte aus, damit wir alle nötigen Informationen von dir erhalten, um dir bestmöglich helfen zu können! Nutze auch gerne die Bildschirmaufnahme, um uns das Problem im Detail zu zeigen.
Wir hoffen auf dein Verständnis, sobald alle wichtigen Angaben zu deinem Anliegen in dem neuen Support-Ticket vorliegen, können wir dir zeitnah helfen!
Beste Grüße,
Matthias
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