530 comments found.
Hello please kindly remove the EMAIL TEMPLATES, LOG VIEWER and CACHE MANAGEMENTS from the Tenant Dashboard settings, these modules are only for the superadmin.
For the email verification redirect page, I saw the whatsmark brand URL there, it is not whitelabled.
Also I saw a bug from the payment page, when the tenant cancelled the payment then he will get stuck to the same page and can’t view any other pages.
Also, please kindly add a complete documentation tutorial guide for the Embedded Signup addon..
First, it is important to understand how our system works.
Email templates are managed individually for each tenant. For example, when a lead is assigned to a staff member, the relevant email template is used. The same applies to features such as staff registration, forgot password, and other system notifications.
Regarding the log viewer, it is intentionally provided to help identify issues if any error occurs. This allows users to easily share error details with us for faster troubleshooting. Please note that error logging is available only when the system is not running in production mode.
Cache management is a critical part of the system and is fully isolated for each tenant to ensure stability and performance.
If you encounter any bugs, please report them through our support portal with complete details, including screenshots or videos, so our team can investigate and resolve the issue efficiently.
Regarding the WhatsMark name appearing on the title page, this issue has already been fixed and will be included in the next update.
Thank you for your understanding and support.
Free Entry Point (FEP) Support
Does the script fully support the WhatsApp Free Entry Point (FEP) flow as defined by the WhatsApp Business Platform?
Technical Details
-
Can the system programmatically detect the conversation entry point
(e.g., Click-to-WhatsApp Ads or Facebook Page CTA buttons) using webhook metadata
such as
referral,ad_id, orconversation.origin? - When a Free Entry Point is detected, does the system correctly apply the 72-hour customer service window instead of the standard 24-hour window?
- Does the conversation remain open and unrestricted after 24 hours (i.e., not auto-closed or limited to template-only messages)?
- Is this behavior fully aligned with Meta / WhatsApp pricing and conversation window policies for Free Entry Points?
I understand. What I am asking is whether WhatsMarkSaaS already detects this 72-hour window and does not close the chat, as the chat normally closes after 24 hours.
???
I’m still waiting for an answer to my question
I already responded you. Kindly read official WhatsApp cloud api docs
I took that question from the official documentation. I don’t need to repeat my question for the third time.
Read it carefully and answer it.
I understand. What I am asking is whether WhatsMarkSaaS already detects this 72-hour window and does not close the chat, as the chat normally closes after 24 hours.
If you are sure then go on support portal and share links there. With reference too. Comment section is only meant for presell queries. Not for technical questions.
I would like to understand how the Subscription model works with campaign and related to the Meta payment. Who is paying for the message template cost and where is the payment sorted, here on the platform or the Facebook Business page.
I want clarity on what the clients are paying for on this platform.
Thanks.
Our subscription covers access to the software, automation tools, and infrastructure. WhatsApp message and template charges are billed directly by Meta to your Facebook Business account. We do not charge or control WhatsApp message pricing
Does this have whatsapp payment integration?
No
Please kindly process my refund also the addon, this script is no use for me as it can’t be installed to my DEDICATED HOSTING SERVER and you need a mere VPS server which clearly doesn’t make sense.
Also, the script has no INSTALL File.
We have web installer. Our team has handled installation. All done. Thankyou
All solved now, sorry and thank you
Please contact me urgently at Mahmoudelsayed@email.com to discuss the implementation of a custom feature within the WhatsMark SaaS system. I’m looking forward to your response.
Send your custom requirement on our support portal. Be noted that we are not working on urgent basis
Hello, regarding phone numbers… i need to use my own phone number for WABA?
You can use New number or your number
Hello,
The software could be good but lacks sample data especially in the tenant area for some of us to fully understand its abilities and business potential .
Please do the needful to create sample data on every function page to know what exactly it means.
Otherwise thank you for the effort to build this product
Thankyou for suggest. Will see
1) in Upload contact why First Name, Last Name, are compulsory? can we make that aslo optional? 2) option to add label on chat? so that easy to maintain 3) WhatsApp API also have form template we did that n working fine bt submission is not showing anywhere? 4) any update on API calling?
Please reply on my ticket?
Hello, I want to buy now the extended license and the other addons, may I request to add Catalog with Order Processing Dashboard also TAP Payment.
Sure. We already catalog management feature in our list. For the tap payment gateway, we already developed it for our community. You can request to our support team after purchasing extended licence
I already purchased the extended license.. Can I have the TAP Payment file? also, do you have ETA for the Catalog with order processing dashboard please..
sorry we can’t give ETA for that. for tap payment file you can create support ticket
Hello, I, trying to create a FB APP, but where is the Verify token? inside your app is not visible. 
Regards!
You can read our online docs
Hi sir, can i integrate google sheet to fetch data and reply to the whatsapp message?
directly you can’t do it. but using n8n automation it’s possible.
1) option to add label on chat? so that easy to maintain 2) WhatsApp API also have form template we did that n working fine bt submission is not showing anywhere? 3) any update on API calling?
here in demo vedio i can not see any whatsapp automation process,,,,,,,,,,,,, only showing how to see invoice in different way…..
Is there any way they consider, or are they already considering, including a module to work with accounts that do not have Meta’s API? There are many people who do not pass Meta’s approvals or do not want to do so.
Our script is based on WhatsApp cloud API only
im trying to update and the system says my license is invalid. im trying to contact support and im met with error 500 on your site
you can try after some time.
Ok
Ticket #2783 hi team, please check this ticke once. need your attention and waitng for the update. do the needful
i need omni channel inbox using AI through different channels like facebook, website , whatsapp, is this something i can use to integrate those platform ?
Our script supports WhatsApp integration using WhatsApp cloud api. So you can reply to WhatsApp at the moment.
We are working on facebook messenger integration. It will be available in next major updates. Probably after one month.
Thankyou
Hi,
1. as I checked the demo, there is no built-in normal template or carousel template creation option in the Whatsmark user dashboard. Do we need to create it in Meta?
2. Is it possible to send both template messages and normal messages using the API?
1. in the demo you can’t see template creation feature, it will be only display if real number is connected. carousel template feature is not avaiable in verion 1.5.12. we are working on in and end of this month we will release this feature.
2. yes, for more details you can check all endpoints here. https://corbitaltech.dev/whatsmark-saas/api/
This item was featured on CodeCanyon
Elite Author
Contact the Envato Market Help Team
