528 comments found.
What payment methods are accepted?
Paypal, stripe, razorpay, and offline. For more information, you can read our product description
Hi I’m interested in purchasing your product and had a few presale questions:
1️⃣ Can WhatsApp messages be sent using the WhatsApp API without Facebook Business verification? 2️⃣ In which cases does the sender’s number show to the receiver, and when does the brand name appear instead? 3️⃣ Is the drag-and-drop bot builder fully responsive on mobile and tablet devices, and does it function properly on them? 4️⃣ Does your application support WhatsApp Web API connection via QR code or pairing code? Also, does it send messages via the official WhatsApp API, and is there any risk of number blocking?
Please confirm so I can proceed with the purchase. Thanks!
Hi if my client use coexistence login : 1) user will pay to Meta directly for their message used? 2) They able to login multiple number using coexistence?
1. Yes they will pay directly to meta. 2. It depends on your meta account. If you add multiple numbers in same account then it will display.
Which License do i need to buy? If I wanted to charge for subscription from the clients to use the platform?
Extended license
So the add on also to be purchased on extended license?
Based on your usage. Regular licence is fine for you
Do you provide proper Installation and setup services also. if yes then plz let me know the pricing for the same.
If you are purchasing extended licence, then we are providing free installation service.
hello, i will buy today the script with all of add-on but i want to be clear for this you mentioned “For the tap payment gateway, we already developed it for our community. You can request to our support team after purchasing extended licence? < it’s mean i can take TAP payment without extra charge ?
Yes that’s correct
It seems that once a tenant’s subscription is canceled, it’s no longer possible to reactivate it, nor is there an option for the tenant to subscribe to a plan again? If the tenant canceled the subscription but changes their mind and wants to reactivate it, is the only way to do so by creating a new account?
any news?
hello do you have mobile app if yes please share it with me, and i want to ass my own payment get way for that i need custom work
hello do you have mobile app if yes please share it with me, and i want to add my own payment get way for that i need custom work
We don’t have
ok what about adding new payment gateway? can be done ? as a custom work?
yes you can add it. here is doc https://docs.corbitaltech.dev/products/whatsmark-saas/module-development/payment-gateway-guide.html
I need your services as a developer to do this it’s can or not?
its sales team here. for that you will require to create support ticket. purchase script, create support ticket and expain your requirement for payment getway integration.
I want to know befor purchase script do you have whatsapp?
Sorry we are not committed for it
Hello, just I finish the whole META permissions, when I test my Embedded Signup the Coexistence isn’t showing (There is no option to choose “WhatsApp Cloud or WhatsApp Business App), may I know how to activate this WhatsApp Coexistence in this product?
you can read our online docs. so that you will idea. or if you need any assitant then you can create support ticket. its sales team here. we can’t help you more on technical questions.
Hi,
What is the difference between your SaaS version and the non-SaaS version if (based on the details on product page & discussions with other users), the admin cannot create plans and integrate the payment gateways?
Is it that, SaaS version is a multiple tenant version whereas the other one is single tenant system?
Non-SaaS Version (Single-Tenant)
- Designed for one business / one company
- One admin panel, one WhatsApp setup, one database context
- No concept of tenants, data isolation, or per-company limits
- Intended for internal use only by a single organization
SaaS Version (Multi-Tenant)
- Designed for multiple companies (tenants) under one system
- Proper tenant isolation with per-tenant limits and controls
- Suitable for organizations managing multiple businesses or clients
Licensing for SaaS Version
-
Regular License
- Allowed when used only for internal purposes
- No charging, reselling, or providing access to end users
-
Extended License
- Required when you charge end users, resell access, or run it as a commercial SaaS platform
Hi,
Thank you for the response. Just one follow-up question, is there a demo for a SaaS version with Regular License? As the demo currently shared seems to be for the extended license (it has purchase, user login, subscription functionality).
no we dont have seprate demo.
Hi,
One more final question. As per the product page description, your extended license is listed for USD 229, however the actual price on the checkout is USD 259.
Is that a mistake or pricing is change?
pricing changed.
In Demo : Seems like a bug
In Flow builder while testing i noticed that when all nodes are collapsed the connectors get messed up.
Kindly check 
Hello Team,
Is it possible to have bulk contact upload with categorization in to consideration at the point of contact creation and at the point of sending campaign.
Yes. You can upload csv file
the demo not showing the chats and reply bots not working i need full test to buy it
For that security purpose, some features are disabled. We cannot enable all features, as whatsapp cloud API is paid service.
If I used my api all features will work? I just want make sure everything works
Yes.
You can contact us by visiting our profile page. If you have your own waba details then we can share you a full working demo details
Done I hope you work on it asap
Hi, I want to know if I buy a regular licence, can I integrate PayPal and Stripe for my clients? Thanks, Silv
You will require extended licence for that
Thanks, but at least can I set up different plans? Even if the users can’t pay? To set up different limits for some users’ categories?
We don’t have plan for that. However, you can do changes as per your requirement or you can hire developer Thankyou
Hi, We need a clear confirmation regarding plan limits and usage reset.
Please clarify which of the following features reset to zero on plan renewal (monthly/annually): • Contact • Template bot • Message bot • Canned reply • Staff • Conversation • Bot flow • ECommerce • Campaigns • API usage (REST API / Webhook)
And which of these features do NOT reset and remain fixed unless the plan is upgraded.
This clarification is required to properly define pricing plans and avoid tenant confusion.
Thanks.
You can read our docs
It seems that the docs do not explicitly confirm which features reset to zero on plan renewal and which remain fixed. The documentation mainly mentions that:
“Changes apply immediately to new subscriptions. Existing subscribers retain their current plan benefits until their renewal. You may choose to force update existing subscribers, but this is optional and requires caution.”
So, we would like a clear confirmation from your side: • Which features reset to zero automatically upon renewal (monthly/annual)? • Which features remain fixed unless the plan is upgraded?
This is important for us to properly define plan rules and communicate accurately to tenants.
Thanks.
I am unable to receive proper support due to a limitation in your ticket system. The system states that only one open ticket is allowed per product, however, my existing ticket has remained unresolved for months and has not been properly closed by your team.
Because of this, I am now completely blocked from opening a new support request, even though the issue persists and remains critical. This creates a deadlock where I cannot request help, and the problem cannot be resolved.
This situation is unacceptable, as I have been unable to use the product for over four months, and the support system itself is preventing any progress. I urgently request that my current ticket be reviewed, resolved, or closed immediately, or that this ticket limitation be lifted so I can submit a new request related to the ongoing 500 error.
Please address this matter with priority, as the current support workflow is directly impacting my business operations.
Sorry for the inconvenience. However, I would like to clarify the actual ground realities rather than using exaggerated or misleading statements. Our support team generally responds to tickets within a few hours, not days or months. We closely monitor all open tickets, and at this moment, there are no unresolved or pending tickets left unattended on our side. Because of this, the claim that a ticket has remained unresolved for months does not appear to be accurate. One of the challenges we face is that many buyers raise support tickets without reviewing the available online documentation, changelogs, or setup guides, which are already provided in detail. As a result, our support team often receives repeated or basic queries, leading to unnecessary overload and exhaustion of support resources. For this reason, we request all users to first make a genuine effort to read the documentation and follow the provided steps. If the issue still persists and no solution is found, creating a support ticket is absolutely appropriate. This approach helps both sides and allows us to resolve genuine issues much faster and more efficiently. Coming to your concern about ticket limitations: You have the ability to close your own ticket if it is no longer relevant. Our system does not show any ticket pending from your side that has been ignored or left unresolved. If you have recently submitted a ticket, please allow some time for our team to review and respond. We assure you that all valid issues are addressed as per our standard support workflow. We appreciate your patience and cooperation and request you to wait for our team’s response on the latest ticket. Thank you for your understanding.
Share your ticket number
Thank you for your reply.
However, I must respectfully reaffirm the actual facts, which differ from the assumptions presented in your response.
As demonstrated in the attached screenshot, I am currently unable to open a new support ticket due to the system message “Ticket Limit Reached”. This occurs despite the fact that I do not have any open, active, or unresolved ticket visible or accessible to me in the system. Therefore, stating that I can simply close my own ticket is not applicable in this case, as there is no ticket available for me to close.
This is precisely the issue I am reporting: Your support system appears to be incorrectly flagging a non-existent or inaccessible ticket, which effectively blocks me from requesting support. As a result, I am locked out of the support workflow entirely.
To clarify further:
- I am not opening duplicate or basic requests.
- I have reviewed the documentation and setup guides multiple times.
- The problem is systemic, not user-related: the platform returns a persistent 500 Internal Server Error, and the ticketing system prevents me from requesting assistance to resolve it.
Additionally, while I understand your internal SLAs, the practical outcome remains unchanged: I have been unable to operate the software for several months, and the current support process is preventing resolution rather than enabling it.
At this point, I am requesting one of the following actions as a matter of urgency:
1. Manual review and reset of my ticket status on your system, or 2. Temporary removal of the ticket limitation, allowing me to open a new ticket, or 3. Direct technical assistance, including server-level troubleshooting guidance, since standard support access is currently blocked.
This is not a matter of patience or documentation review, but a clear support system deadlock that requires administrative or technical intervention on your side.
I look forward to a concrete solution rather than procedural explanations, so we can move forward and finally resolve the issue.
Kind regards, Angelo Gonçalves
I simply asked you to share ticket number here that you created and not replied from our side
you can contact us via our profile page. You can explain your issue there. If you not able to access support portal somehow
Any plans to implement SSO login on the platform?
No
Can i use custom fields values in variable ?
Hello please kindly remove the EMAIL TEMPLATES, LOG VIEWER and CACHE MANAGEMENTS from the Tenant Dashboard settings, these modules are only for the superadmin.
For the email verification redirect page, I saw the whatsmark brand URL there, it is not whitelabled.
Also I saw a bug from the payment page, when the tenant cancelled the payment then he will get stuck to the same page and can’t view any other pages.
Also, please kindly add a complete documentation tutorial guide for the Embedded Signup addon..
First, it is important to understand how our system works.
Email templates are managed individually for each tenant. For example, when a lead is assigned to a staff member, the relevant email template is used. The same applies to features such as staff registration, forgot password, and other system notifications.
Regarding the log viewer, it is intentionally provided to help identify issues if any error occurs. This allows users to easily share error details with us for faster troubleshooting. Please note that error logging is available only when the system is not running in production mode.
Cache management is a critical part of the system and is fully isolated for each tenant to ensure stability and performance.
If you encounter any bugs, please report them through our support portal with complete details, including screenshots or videos, so our team can investigate and resolve the issue efficiently.
Regarding the WhatsMark name appearing on the title page, this issue has already been fixed and will be included in the next update.
Thank you for your understanding and support.
Free Entry Point (FEP) Support
Does the script fully support the WhatsApp Free Entry Point (FEP) flow as defined by the WhatsApp Business Platform?
Technical Details
-
Can the system programmatically detect the conversation entry point
(e.g., Click-to-WhatsApp Ads or Facebook Page CTA buttons) using webhook metadata
such as
referral,ad_id, orconversation.origin? - When a Free Entry Point is detected, does the system correctly apply the 72-hour customer service window instead of the standard 24-hour window?
- Does the conversation remain open and unrestricted after 24 hours (i.e., not auto-closed or limited to template-only messages)?
- Is this behavior fully aligned with Meta / WhatsApp pricing and conversation window policies for Free Entry Points?
I understand. What I am asking is whether WhatsMarkSaaS already detects this 72-hour window and does not close the chat, as the chat normally closes after 24 hours.
???
I’m still waiting for an answer to my question
I already responded you. Kindly read official WhatsApp cloud api docs
I took that question from the official documentation. I don’t need to repeat my question for the third time.
Read it carefully and answer it.
I understand. What I am asking is whether WhatsMarkSaaS already detects this 72-hour window and does not close the chat, as the chat normally closes after 24 hours.
If you are sure then go on support portal and share links there. With reference too. Comment section is only meant for presell queries. Not for technical questions.
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