534 comments found.
Hi, We need a clear confirmation regarding plan limits and usage reset.
Please clarify which of the following features reset to zero on plan renewal (monthly/annually): • Contact • Template bot • Message bot • Canned reply • Staff • Conversation • Bot flow • ECommerce • Campaigns • API usage (REST API / Webhook)
And which of these features do NOT reset and remain fixed unless the plan is upgraded.
This clarification is required to properly define pricing plans and avoid tenant confusion.
Thanks.
You can read our docs
It seems that the docs do not explicitly confirm which features reset to zero on plan renewal and which remain fixed. The documentation mainly mentions that:
“Changes apply immediately to new subscriptions. Existing subscribers retain their current plan benefits until their renewal. You may choose to force update existing subscribers, but this is optional and requires caution.”
So, we would like a clear confirmation from your side: • Which features reset to zero automatically upon renewal (monthly/annual)? • Which features remain fixed unless the plan is upgraded?
This is important for us to properly define plan rules and communicate accurately to tenants.
Thanks.
I am unable to receive proper support due to a limitation in your ticket system. The system states that only one open ticket is allowed per product, however, my existing ticket has remained unresolved for months and has not been properly closed by your team.
Because of this, I am now completely blocked from opening a new support request, even though the issue persists and remains critical. This creates a deadlock where I cannot request help, and the problem cannot be resolved.
This situation is unacceptable, as I have been unable to use the product for over four months, and the support system itself is preventing any progress. I urgently request that my current ticket be reviewed, resolved, or closed immediately, or that this ticket limitation be lifted so I can submit a new request related to the ongoing 500 error.
Please address this matter with priority, as the current support workflow is directly impacting my business operations.
Sorry for the inconvenience. However, I would like to clarify the actual ground realities rather than using exaggerated or misleading statements. Our support team generally responds to tickets within a few hours, not days or months. We closely monitor all open tickets, and at this moment, there are no unresolved or pending tickets left unattended on our side. Because of this, the claim that a ticket has remained unresolved for months does not appear to be accurate. One of the challenges we face is that many buyers raise support tickets without reviewing the available online documentation, changelogs, or setup guides, which are already provided in detail. As a result, our support team often receives repeated or basic queries, leading to unnecessary overload and exhaustion of support resources. For this reason, we request all users to first make a genuine effort to read the documentation and follow the provided steps. If the issue still persists and no solution is found, creating a support ticket is absolutely appropriate. This approach helps both sides and allows us to resolve genuine issues much faster and more efficiently. Coming to your concern about ticket limitations: You have the ability to close your own ticket if it is no longer relevant. Our system does not show any ticket pending from your side that has been ignored or left unresolved. If you have recently submitted a ticket, please allow some time for our team to review and respond. We assure you that all valid issues are addressed as per our standard support workflow. We appreciate your patience and cooperation and request you to wait for our team’s response on the latest ticket. Thank you for your understanding.
Share your ticket number
Thank you for your reply.
However, I must respectfully reaffirm the actual facts, which differ from the assumptions presented in your response.
As demonstrated in the attached screenshot, I am currently unable to open a new support ticket due to the system message “Ticket Limit Reached”. This occurs despite the fact that I do not have any open, active, or unresolved ticket visible or accessible to me in the system. Therefore, stating that I can simply close my own ticket is not applicable in this case, as there is no ticket available for me to close.
This is precisely the issue I am reporting: Your support system appears to be incorrectly flagging a non-existent or inaccessible ticket, which effectively blocks me from requesting support. As a result, I am locked out of the support workflow entirely.
To clarify further:
- I am not opening duplicate or basic requests.
- I have reviewed the documentation and setup guides multiple times.
- The problem is systemic, not user-related: the platform returns a persistent 500 Internal Server Error, and the ticketing system prevents me from requesting assistance to resolve it.
Additionally, while I understand your internal SLAs, the practical outcome remains unchanged: I have been unable to operate the software for several months, and the current support process is preventing resolution rather than enabling it.
At this point, I am requesting one of the following actions as a matter of urgency:
1. Manual review and reset of my ticket status on your system, or 2. Temporary removal of the ticket limitation, allowing me to open a new ticket, or 3. Direct technical assistance, including server-level troubleshooting guidance, since standard support access is currently blocked.
This is not a matter of patience or documentation review, but a clear support system deadlock that requires administrative or technical intervention on your side.
I look forward to a concrete solution rather than procedural explanations, so we can move forward and finally resolve the issue.
Kind regards, Angelo Gonçalves
I simply asked you to share ticket number here that you created and not replied from our side
you can contact us via our profile page. You can explain your issue there. If you not able to access support portal somehow
Any plans to implement SSO login on the platform?
No
Can i use custom fields values in variable ?
Hello please kindly remove the EMAIL TEMPLATES, LOG VIEWER and CACHE MANAGEMENTS from the Tenant Dashboard settings, these modules are only for the superadmin.
For the email verification redirect page, I saw the whatsmark brand URL there, it is not whitelabled.
Also I saw a bug from the payment page, when the tenant cancelled the payment then he will get stuck to the same page and can’t view any other pages.
Also, please kindly add a complete documentation tutorial guide for the Embedded Signup addon..
First, it is important to understand how our system works.
Email templates are managed individually for each tenant. For example, when a lead is assigned to a staff member, the relevant email template is used. The same applies to features such as staff registration, forgot password, and other system notifications.
Regarding the log viewer, it is intentionally provided to help identify issues if any error occurs. This allows users to easily share error details with us for faster troubleshooting. Please note that error logging is available only when the system is not running in production mode.
Cache management is a critical part of the system and is fully isolated for each tenant to ensure stability and performance.
If you encounter any bugs, please report them through our support portal with complete details, including screenshots or videos, so our team can investigate and resolve the issue efficiently.
Regarding the WhatsMark name appearing on the title page, this issue has already been fixed and will be included in the next update.
Thank you for your understanding and support.
Free Entry Point (FEP) Support
Does the script fully support the WhatsApp Free Entry Point (FEP) flow as defined by the WhatsApp Business Platform?
Technical Details
-
Can the system programmatically detect the conversation entry point
(e.g., Click-to-WhatsApp Ads or Facebook Page CTA buttons) using webhook metadata
such as
referral,ad_id, orconversation.origin? - When a Free Entry Point is detected, does the system correctly apply the 72-hour customer service window instead of the standard 24-hour window?
- Does the conversation remain open and unrestricted after 24 hours (i.e., not auto-closed or limited to template-only messages)?
- Is this behavior fully aligned with Meta / WhatsApp pricing and conversation window policies for Free Entry Points?
I understand. What I am asking is whether WhatsMarkSaaS already detects this 72-hour window and does not close the chat, as the chat normally closes after 24 hours.
???
I’m still waiting for an answer to my question
I already responded you. Kindly read official WhatsApp cloud api docs
I took that question from the official documentation. I don’t need to repeat my question for the third time.
Read it carefully and answer it.
I understand. What I am asking is whether WhatsMarkSaaS already detects this 72-hour window and does not close the chat, as the chat normally closes after 24 hours.
If you are sure then go on support portal and share links there. With reference too. Comment section is only meant for presell queries. Not for technical questions.
I would like to understand how the Subscription model works with campaign and related to the Meta payment. Who is paying for the message template cost and where is the payment sorted, here on the platform or the Facebook Business page.
I want clarity on what the clients are paying for on this platform.
Thanks.
Our subscription covers access to the software, automation tools, and infrastructure. WhatsApp message and template charges are billed directly by Meta to your Facebook Business account. We do not charge or control WhatsApp message pricing
Does this have whatsapp payment integration?
No
Please kindly process my refund also the addon, this script is no use for me as it can’t be installed to my DEDICATED HOSTING SERVER and you need a mere VPS server which clearly doesn’t make sense.
Also, the script has no INSTALL File.
We have web installer. Our team has handled installation. All done. Thankyou
All solved now, sorry and thank you
Please contact me urgently at Mahmoudelsayed@email.com to discuss the implementation of a custom feature within the WhatsMark SaaS system. I’m looking forward to your response.
Send your custom requirement on our support portal. Be noted that we are not working on urgent basis
Hello, regarding phone numbers… i need to use my own phone number for WABA?
You can use New number or your number
Hello,
The software could be good but lacks sample data especially in the tenant area for some of us to fully understand its abilities and business potential .
Please do the needful to create sample data on every function page to know what exactly it means.
Otherwise thank you for the effort to build this product
Thankyou for suggest. Will see
1) in Upload contact why First Name, Last Name, are compulsory? can we make that aslo optional? 2) option to add label on chat? so that easy to maintain 3) WhatsApp API also have form template we did that n working fine bt submission is not showing anywhere? 4) any update on API calling?
Please reply on my ticket?
Hello, I want to buy now the extended license and the other addons, may I request to add Catalog with Order Processing Dashboard also TAP Payment.
Sure. We already catalog management feature in our list. For the tap payment gateway, we already developed it for our community. You can request to our support team after purchasing extended licence
I already purchased the extended license.. Can I have the TAP Payment file? also, do you have ETA for the Catalog with order processing dashboard please..
sorry we can’t give ETA for that. for tap payment file you can create support ticket
Hello, I, trying to create a FB APP, but where is the Verify token? inside your app is not visible. 
Regards!
You can read our online docs
Hi sir, can i integrate google sheet to fetch data and reply to the whatsapp message?
directly you can’t do it. but using n8n automation it’s possible.
1) option to add label on chat? so that easy to maintain 2) WhatsApp API also have form template we did that n working fine bt submission is not showing anywhere? 3) any update on API calling?
here in demo vedio i can not see any whatsapp automation process,,,,,,,,,,,,, only showing how to see invoice in different way…..
Is there any way they consider, or are they already considering, including a module to work with accounts that do not have Meta’s API? There are many people who do not pass Meta’s approvals or do not want to do so.
Our script is based on WhatsApp cloud API only
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