1213 comments found.
I would like to request adding the following features to the script in order to enhance performance, security, SEO, and monetization:
1️⃣ TrustIP Integration
Detect VPN, Proxy, Tor, and fraudulent connections
Reduce fake signups and abuse
2️⃣ Google Analytics & Tag Manager Integration
Track user behavior
Measure conversions and traffic sources
Improve marketing decisions with better insights
3️⃣ Google AdSense Integration
Implement ad placements for monetization
Ensure best performance and high CTR
Display responsive ad units across all devices
4️⃣ Robots.txt & Sitemap Generator
Allow editing robots.txt directly from the dashboard
Automatically generate sitemap.xml
Improve crawling and indexing for search engines
⚙️ Please include clean UI settings in the admin panel for each service so we can enable/disable or configure them easily.
Let me know the timeframe and cost for adding these features.
Thank you.
Hi,
I saw that you’ve already created a ticket on the Helpdesk portal and team has responded back.
Let us know if you need anything else.
What other ways to pay for Tmail Delivery? I can’t get the OTP Code. Never sends to my number so can never add my CC to pay. Please advise
Hi,
Are you referring to the OTP received on the email during registration?
I’m having problems with the message receiving site, and the problem hasn’t been resolved. I also have another problem with the update. I made a ticket and no one responded
Hi,
Can you please share the ticket number? We will surely look into it.
Hi there, whats new in latest version becasue Auto Upate nothing showing, Thanks
Hi,
The latest update is for new installations only, which is why we’ve not released that update for existing installations.
OMG, really bad news, not fair becasue last time very hard to upgrade and this time also same issue, Now tell me what i can do? What solution for exiting installations? And Kindly tell whats new?
Hi,
You don’t have to do anything. As explained earlier, the update was specifically for new installations only since it was related to TMail Installer, which is not required if the TMail is already installed.
I’m not sure why are you looking for that solution which is not connected to existing already installed TMails?
hallo, in Debian 13 is php-imap not included. It is generally no longer recommended to use php-imap (because the last update was in 2018!). What usage options will be available in the future? New installations are currently not possible due to the lack of IMAP support.
Hi,
We are aware of this and are looking for alternatives for next PHP version upgrade, we will provide relevant information once it is ready for launch.
Do you plan on continue supporting the Tmail Delivery service? I noticed the SSL is expired.
Hi,
We just checked TMail Delivery and website seems to be loading fine. Can you share some screenshot of where you’re getting the SSL expired error?
A support ticket has been opened, but it is not being replied to yet.
Hi,
I can see that response is already added. FYI – We have a response time of 2 business days.
I find this update extremely frustrating and frankly unacceptable. A paid script should never introduce such a large number of fundamental errors that immediately break live websites. After installing the update, the system produced multiple 500 errors due to missing columns, incomplete migrations, and broken queries — issues that clearly should have been caught long before release.
What makes this even worse is that the support team is now asking customers for full server or control panel access just to investigate the problem. That is an unreasonable requirement for an issue caused directly by the update itself. A stable, properly tested product should not require deep server-level intervention just to function after a routine update.
It’s also obvious from the recent comments that many users are experiencing the same critical issues. Updating this script has always felt risky, but after this release it seems wiser to wait several months — perhaps even the full six months — until all installation and update problems are hopefully resolved.
Releasing an update that breaks core functionality for so many users is simply unacceptable, and I strongly expect an urgent fix, proper testing, and a reliable migration path before this version can be considered production-ready.
Hi,
Every customer may face different issues based on their hosting environment, which generally indicates that the problems are related to specific server configurations. That said, we do understand that there were a few bugs in previous releases, which got fixed soon after.
To help us understand what exactly broke on your setup and caused the 500 errors, please share the detailed log file located in the /storage/logs/*.log directory. This will allow us to identify the root cause and provide an accurate solution.
Please also note that v8 of TMail is a major update, and due to the scale of changes, certain adjustments on the server or control panel may be required to ensure everything functions smoothly.
I need support regarding the API Keys. I’m experiencing an issue where, when around 20–30 requests access the API Keys at the same time to retrieve information, the system becomes overloaded and blocks access to the messages. Meanwhile, the main website continues to work normally.
Hi,
APIs have request limit of 60 request per minute. If you want help in updating the limit, you can create a ticket here – https://helpdesk.thehp.in
Pre-purchased Q: What’s the best free panel for IMAP on a good VPS server?
Hi,
We don’t have any specific list of control panels for VPS, however, you can check out on the internet to find some good options.
Hello, I am having issues with upgrading to Tmail 8 (server 500 blank page). I sent a support message via the contact form on your profile yesterday, still waiting for feedback.
Hello, Greetings and trust you;re doing great. I am still having issues with upgrading to Tmail 8. This is a screenshot of the error messages https://imgur.com/a/SweKjHC
Hi,
We’ll be looking into this in the first half of next week.
Just a quick note about our support timelines: for free support, our usual turnaround time is 7–14 business days for users who leave comments here without an active support contract. For customers who are on an active support plan, we provide a much quicker 2-business-day turnaround.
While many authors limit support strictly to the active support period, we’ve chosen to go a step further and continue offering help to all customers who’ve trusted our products — even if the official support window has passed. It’s our small way of saying thank you for being part of our community.
Alright, thank you for the feedback. I’m thinking of purchasing the TSMS script as well, but I have some questions before that. Can I ask them here or on via the sales page?
Hi,
Please proceed with comments on tSMS product page for questions related to that.
Regarding your request on TMail, it looks like you’ve not installed TMail as yet. What is the domain where you’ve installed the TMail files?
temp.emails.org
Hi,
There is no such domain hosted on your control panel. Please re-check.
There is. I remember sending you a loom video recording the last time on how to navigate through HestiaCP via your support portal. The domain was set up on Cpanel user, not admin. I can record a loom video to show you how to navigate. I use HestiaCP
Hi,
Yes, we’re aware of it. But the domain you’ve shared “temp.emails.org” does not exist in any of the accounts.
Its actually “temp-emails.org”
Hello, any update on this? my domain is temp-emails.org
Hi,
It looks like the requirements are not completely meet in your control panel. Please re-check all the requirements as stated here – https://codecanyon.net/item/tmail-multi-domain-temporary-email-system/20177819#item-description__requirements
You can get more details about the errors in storage/logs/laravel.log
It was ‘Shell_exec’, now i enabled it, and now the upgrade is done, but i can’t access frontend anymore. It shows a 404 error, but the backeend works fine. I had to reverse the update, and roll back to my backup
Also, my server, met all the requirements needed as well.
Hello
Hi,
Your TMail is upgraded to v8. Please do check it out and let us know if you’re encountering any issues.
Thank you very much, I do appreciate your help with this. God bless you.
Hi,
You are most welcome 
i install your script after show this error how to fixed see image – https://prnt.sc/IWD6DSCL-XE_
Hi,
It look like a configuration issue, please raise a ticket on https://helpdesk.thehp.in with your control panel or FTP details and we will look into it.
Hi there, I know my support period has expired, but I’m having a serious issue updating TMail to the latest version. I can’t install the update and my site is currently broken. Here is a screenrecord of the problem: https://drive.google.com/file/d/1tsLbAoyGUW6g1LLUQ-Y4xBvl107lhDq5/view?usp=sharing
I’m trying to install the fresh updated script, but on the installation page the Next button cannot be clicked, so I’m stuck.
I would really appreciate any guidance or help to get this resolved. Thank you.
Hi,
Please send your control panel or FTP login via contact form here – https://codecanyon.net/user/thehp and we will check this out for you.
Please note, if it is a configuration related issue, we won’t be able to help you out, however, if this is caused due to any bug, we will help you to resolve it.
hey i have send it to you, please check
Hi,
It is being caused due the Cloudflare, please read this page – https://helpdesk.thehp.in/hc/articles/1/2/34/recommended-setup-for-cloudflare
i have import the purchase code also add manually
Hi,
Apologies for the issue, we are looking into this on priority and it will be sorted out. We will update you shortly.
Hi,
Please proceed with ticket creation, you should be able to do that now.
i want to buy this can you suggest best vps with unlimited sms receive some vps has limited sms
Hi,
TMail is not meant for SMS, it is only for Email Messages.
to receive unlimited email messages Email with IMAP Support which is best server ?
Hi,
You can try various services which provider business email solutions, however, check with them on the restrictions front as they may not provide you unlimited storage for messages.
i install your script after show this error how to fixed see image – https://prnt.sc/IWD6DSCL-XE_
Hi,
It look like a configuration issue, please raise a ticket on https://helpdesk.thehp.in with your control panel or FTP details and we will look into it.
its basic problem what i need to do just tell me i can before i install your script.
Hi,
Unfortunately, we cannot confirm what is the problem unless we look into the configuration of your hosting platform for more details.
Hey!!! I just updated the script and it literally erased all the settings I did in my site including the SEO applied on my site. Everything is erased, if this will be happening in every updates then what is the use of this script I have to do the same thing same SEO every time in every update.
I have literally paid for the SEO of my website and it literally vanished in one click? This is not fair man. Every time a new update comes I have to pay for SEO every time? Isn’t it a waste of money?
If your update system will work like this every time then it’s just a waste of my money.
All the work I did on my website is completely vanished.
I want a complete solution for it OR else I just need my money refunded.
Hi,
Updates by nature will replace all modified files, that is how generally any PHP related softwares are configured to do so. This is the standard behaviour for general scripts on CodeCanyon.
To prevent this in the future, customizations and SEO settings should be applied in an update-safe manner (outside core files). Direct edits inside the script will always be replaced when updating.
Hi
“Our site supports multiple languages, each with a separate URL. Pages can be accessed in two ways: the standard URL version (/en, /fr, /he) and the public directory version (/public/en, /public/fr, /public/he). However, some issues have been observed: other language pages are not fully visible because the HTML lacks links and hreflang tags. As a result, site crawlers currently detect only the default language and cannot see other languages. Additionally, direct access to the /public directory was previously possible, which can cause URL confusion and prevent content from being recognized properly. Recommended actions include ensuring that all language pages have visible links in menus or HTML, and adding <link rel=”alternate” hreflang=”xx” href=”URL”> tags for each language. Implementing these measures will make all languages accessible and improve SEO performance.”
Hi,
Thank you for sharing the detailed explanation about this. I’ve included this in the feature request list to further explore for future versions of TMail.
Hello
can you add temporary name domain with cost?
Hi,
We’re not providing domains, you have to purchase the domains from registrars.
okay, can you generate a TEMP mobile numbers like US numbers because we met usual a some forms in website that asks us US number.
Hi,
No, TMail is not meant for mobile numbers, it is for email only.
I meant if you can do that for me with extra cost, so what does it cost and time?
Hi,
No, TMail is strictly for emails only.
User profile photo upload is very unnecessary & risky. Why risky? Because I will use Google Adsense ads. If any user uploads any adult image then my Google Adsense account will have problem.
I think profile photo upload is unnecessary. If you think it is necessary then you can give 2 options. For example:
1. Admin permission that user can upload photo or not. 2. By default there will be male & female profile icon user can select any one.
Hi,
Only the end user will see the profile image. It is not publicly visible for Google to trace.
any reason why i am not getting the notification for the update in the admin section? My site still shows I am on 7.9.2 and says no update is available. I tried to manually update but it broke my site and gave me a 500 error. Any help would be great.
Hi,
We did provided free direct upgrade help via email when v8 was released, which is now closed.
You can send us your control panel credentials via profile page here – https://codecanyon.net/user/thehp and we will check the issue you’re facing and upgrade your TMail to v8.
Hi, i sent you the details, was wondering if you had a chance to check on it… no rush thanks
Hi,
We’ll be looking into this in the first half of next week.
Hi,
You should be able to see the update message now.
I went through the update process again and now both the main domain and admin dashboard so a ‘500 | Server Error’ message. Any ideas?
Could it be easier for me in the long run to just replace the install with a clean version of the latest version?
Hi,
Updates requires database changes as well, just changing the file might corrupt the scripts. We’re working on an alternative update approach as well, that will be soon out. In case your FTP details are same, we can re-look into it. Let us know.
Yes, FTP details are the same. thank you for helping
Hi,
Your TMail is successfully upgraded to v8. Please do check it out and let us know if you see any issues.
Working great. I noticed the bottom says v8.0.0 – is there anything i need to do to get it to prompt for update the latest version v8.0.4? Or will it prompt after a bit of time? Thanks again for the help!
Hi,
Yes, you should receive the notification for the update by now. Let us know in case you haven’t received the notification as yet.
No notification yet. You can take another look, or i can try the manual update if that is an option too
Hi,
Have you setup the CRON as explained on the Admin Dashboard?
No, I have a different method setup for deleting emails so didn’t need to.
Hi,
I see. Please setup the CRON job as that will be required to check for Backups periodically. However, after you update to the latest version, you will get a button to manually check for update which you can use in future.
I’ve set it up. thanks
