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Hello support, my website cannot be updated and this is the error message
Just refresh the page and let me know if the update is completed or not.
Your video is not playable – https://prnt.sc/RCPpY3MrP86x
Can you share your cPanel or FTP login via the contact form here? – https://codecanyon.net/user/thehp
It looks like Zip is disabled on your server. You will need to enable that to proceed. Please check all the requirements as well before trying to do the update – https://codecanyon.net/item/tmail-multi-domain-temporary-email-system/20177819#item-description__requirements
reCaptcha V2 or V3?
It is v3
The error appears after decompressing the files, it means that I decompressed the files and went to the site, it does not open, I want to know what to do exactly????
It looks like certain requirements are missing. We will need cPanel or FTP access to review this further.
Can you please create a ticket with your cPanel or FTP login to your website so that we can check this?
Create Ticket here – https://support.thehp.in
I created a ticket, entered ftp, put the link, username and password and sent it
Would have been easier if there was a video for the wordpress blog configuration tho’
1. Does TSMS supports wordpress too
2. Can I install the wordpress on the same domain like https://tmail.com/blog/
You can check the article here – https://support.thehp.in/article/15069/
1. Yes, it does.
2. Yes, you can.
I have seen that article, I don’t understand it at all, any video?, Where exactly would I put that shortcode
Please kindly asnwer the blog question, plus see this ticket PRIVATE TICKET #3049446
I’ve already responded to you on that ticket
If I add wordpress blog and install it on my domain.com/blog can I use the same database details I use with tmail for the wordpress, or it must have it’s own database.
Ideally, you should use a different database, because using same database for multiple projects can be risky.
How can i get source files if my support time is expired? i cant create tickets in support website.
TMail is a open source project. The files that you get from CodeCanyon are the source files.
Is there any specific file that you’re looking for?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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