1242 comments found.
General Question: 1). Are they any plans to add custom saml login for agents such as with Microsoft Entra? 2.) Are there any plans for Livechat option?
Hi,
1. Not currently.
2. Yes, this will be available with next update.
Presale Request: The live preview for this product is not working. Can you kindly fix that to help me preview the application, please?
Hi,
Sorry about that, demo site should work properly now.
Hi Vebto! Please clarify if you have an old version BeDesk for our old version of PHP 5.6.40 or any that will work on this old version? Thank you.
Hi,
We’ve no version that will work on 5.6 as it has reached end of life around 7 years ago.
I am sure that you store old versions, I have a very old site and want to buy an old version of your service. Write what version will work on my site. Thank you.
I think even the first version of BeDesk required PHP 7.
Any plans to add whatsapp integration?
Hi,
Yes, but we’ve no exact date for it yet.
Are you sure this works with at least 8.2.28 php vs.? Because I’m getting a 500 server error! It used to work with 8.0!
Hi,
Yes, the demo site is on 8.3
Can you send a message via contact form here regarding this and include your site url so I can take a look?
Yep. Done. Thanks in advance for your attention. Regards.
is it possible to create a new user via API?
Hi,
Yes. Website uses the same API, so anything that is possible on the site can be done via API as well.
Hi, how are you? When are you planning for the new update? And will it include the OAuth2 Microsoft 365? Thank you
Hi,
It should be available sometime next month and yes, it will include oAuth for connecting to IMAP.
Hi, hope you are doing well? Just checking in to see if this featured is implemented? Thank you
Yes, it’s possible to use oatuh for imap now in settings page.
Presale Question: Using Outlook365 to import mails as tickets is working? Basic auth with username/password is not supported by Microsoft and an exchange email is not an IMAP account.
Please let me know. Thanks
HI,
Currently only username/password is supported, but we should have support for OAuth with IMAP with next update.
How can i translate Articles in Knowladge Base?
Hi,
There’s no built-in way for this currently, but it should be supported with next update.
Can you tell me the specific schedule of the update date?
Hi,
We’ve no exact date for the update yet.
Good day,
Before we proceed with the purchase, we would like to clarify the following:
1.Do canned responses support attachments? In other words, can we include attachments in them when creating them ?
2.Do you support multiple domains and email addresses? For example, if clients send emails to sales@mydomain.com or support@mydomain.com, will those be created as separate tickets and handled by different teams?
3.Can tickets be updated via email replies? If a client replies to our response via email, will the ticket be updated in your platform accordingly?
4.Can agents view only the tickets assigned to them?
5.Is it possible to automatically assign tickets to agents based on the sender’s domain or email address?
Thank you in advance.
Hi,
1. Yes.
2. Yes, you can attach multiple emails via IMAP from settings page.
3. Yes.
4. Currently agents can view all tickets, but we will have support for custom views with next update.
5. Yes, you can do this via triggers in admin area.
Hello is there any limit on categories? We have added categories but only limited numbers are showing in left side but in search all shows up ,
Hi,
There’s a limit of 10 for sidebar currently. This will be removed with next update though.
Any time frame when next update will be released .
It should be available sometime next month.
Hello friend , next month is gone . Can u please release update
It has take a bit longer then expected. It should be ready later this month hopefully.
Hello friend , hope you are doing well , this month will end soon as well , regards
Hi,
Are you planning to release a new update for this plugin in the near future? It would be great to know if there are any upcoming improvements or compatibility updates planned.
Thanks!
Hi,
Yes, we are working on an update currently. It should be available sometime next month.
Hello, I am interested in purchasing the script, but I would like to know if there are plans for integration with other software. For example, I have a SaaS software, and I would like to integrate your script without requiring users to log in again—just once, perhaps through an API?
Hi,
You can do everything that is possible via the website via API as well, because the website uses the same API.
Login is done via cookies though, so there’s no easy way to log user in from different domain.
Hello pre purchase question, can email to ticket pick up images as well ? Incase someone sends email with a image Second question: If we would like to add different clients in same ticket , e.g when there is update in that ticket, they can see as well.
Hi,
Yes, inline images as well as file attachments are supported in emails.
Tickets can have only one client/customer currently.
Thankyou , do u have SAAS
Not currently, but it’s something we are looking into adding with a future update.
Do you plan to add SAAS and Subscription possibilities?
Hi,
Yes, but we’ve no exact date for it yet.
Is it possible to get this done as custom development by you?
We’re not taking on custom work currently.
Hi, any plans for discount soon for this product?
Hi,
We’ve no plans for it at the moment.
Ok, is possible to create form in wp for example and pull info from form to ticket in BeDisk? maybe with triggers option in BeDrive? I see some form in BeDrive but that need to create account and thene to use form, my plan is to use just form to create a ticket, not to create account.
Yes, you can use BeDesk API to create a new ticket from WordPress or another application.
is there api docs for BeDesk? also it is not possible to do with triggers option?
Also I see issue in demo IMG https://prnt.sc/cM2pF1ZKy2f6 it need to be “X” ? not sure if it is working after they rebrand?
That should be changed with next update.
Regarding triggers, it’s not possible to make requests to external sites/apps with them currently, you would need to use API for this.
You can find API docs on demo site here (make sure you are logged in).
Ok, thanks for info, It will be good in future updates for captchas to add like “Cloudflare Turnstile”.
can i integrate it with bedrive?
Hi,
You can configure file uploading from “admin > settings > uploading” page in BeDesk, it uses the same uploading system as BeDrive internally.
1- can be installed on iis windows server 2019( self hosted) since it will be used internaly. 2- can be sub domain to the bedrive iis too.
1. Yes, BeDesk does not have any specific requirements in regards to server.
2. Yes, you can install it as subdomain as well.
I have had the errors fixed by my developer. Guys your support is more than bad. I’d rather pay someone to take care of the existing bugs than wait for you. I will communicate this to Envato, whether you delete my posts or not.
Hi,
Sorry about the delay, we only provide support during weekdays currently. If you still have any issues, please create a new ticket on our support site at https://support.vebto.com
Presale questions: 1) Can i add this script on a sub domain? 2) Can we add/ insert pictures in the knowledge base?
Hi,
1. Yes.
2. Yes, you can add images to articles or categories.
Thanks. 3. As i can see you last updated it in june last year. Do you intend to update it anytime soon? 4. Do you have plans to integrate chatbot powered by AI in the near future? or is there any 3rd party software we can use with it?
We’re working on an AI powered chatbot functionality currently, so it’s taking some time, can’t provide an exact date for when it will be available yet unfortunately.
Thanks for responding
Purchased, but i am getting this error in installation wizard:
Could not find .htaccess file See this article https://support.vebto.com/hc/articles/21/27/172/site-not-loading for possible solutions.
Can you create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
That was fixed. However, cron jobs are not being setup by any way.
Can you create a separate ticket regarding this please.
It was fixed as soon as i tried again. Thanks for always replying me.
