1249 comments found.
The current version of your API documentation has numerous inconsistencies, many missing endpoints, and several bugs. We’ve been waiting for the new version for almost a year now. Please consider accelerating the update process — given the high demand for this repository, many of us are eagerly awaiting an updated release.
Hi,
We should have an update available next month.
Regarding API documentation, as workaround until then you could open browser developer tools > network tab and see which endpoints are called when using the site and then do the same via API, since site is using the same API as well.
Like, when registering a user, the register endpoint does not support some of the most essential parameters such as firstname and lastname.
I’ll see if we can improve this with next update as well.
Does the system allows users to create tickets without logging in?
Hi,
Not currently, but it will be possible with next update.
It would be great to have multiple email addresses for ticket replies, depending on eg. a group or to what email address the ticket has been originally sent too. Background: We have multiple products on our company and for each product a different support email.
Hi,
Thanks for the suggestion! I’ll see if we can add this with a future update.
Hi,
How can I change site.com/hc to site.com/help-center
Thanks.
Hi,
There’s no easy way to change url structure currently.
Hello, before buying the script, I have a question:
1. Is there any way to make agents only see some specific tickets? I mean, Instead of watching every unassigned ticket, the “IT” department can only see IT tickets (for example).
Hi,
Not currently, but this will be possible with next update with custom views functionality.
If you can Make it quickly, I’ll buy the script right now. It’s what i’m searching at this moment for a ticket system.
Example again:
Customer service can only see customer service tickets, IT Can see every ticket, Human resources can see marketing and client tickets
Update should be available sometime next month, we’ve no exact date yet though.
why bemusic disabled?
Hi,
It will be available again within a few days.
You said there will be an update this month. Can you give me an exact time?
Hi,
We’ve no exact date for it yet unfortunately.
General Question: 1). Are they any plans to add custom saml login for agents such as with Microsoft Entra? 2.) Are there any plans for Livechat option?
Hi,
1. Not currently.
2. Yes, this will be available with next update.
Presale Request: The live preview for this product is not working. Can you kindly fix that to help me preview the application, please?
Hi,
Sorry about that, demo site should work properly now.
Hi Vebto! Please clarify if you have an old version BeDesk for our old version of PHP 5.6.40 or any that will work on this old version? Thank you.
Hi,
We’ve no version that will work on 5.6 as it has reached end of life around 7 years ago.
I am sure that you store old versions, I have a very old site and want to buy an old version of your service. Write what version will work on my site. Thank you.
I think even the first version of BeDesk required PHP 7.
Any plans to add whatsapp integration?
Hi,
Yes, but we’ve no exact date for it yet.
Are you sure this works with at least 8.2.28 php vs.? Because I’m getting a 500 server error! It used to work with 8.0!
Hi,
Yes, the demo site is on 8.3
Can you send a message via contact form here regarding this and include your site url so I can take a look?
Yep. Done. Thanks in advance for your attention. Regards.
is it possible to create a new user via API?
Hi,
Yes. Website uses the same API, so anything that is possible on the site can be done via API as well.
Hi, how are you? When are you planning for the new update? And will it include the OAuth2 Microsoft 365? Thank you
Hi,
It should be available sometime next month and yes, it will include oAuth for connecting to IMAP.
Hi, hope you are doing well? Just checking in to see if this featured is implemented? Thank you
Yes, it’s possible to use oatuh for imap now in settings page.
Presale Question: Using Outlook365 to import mails as tickets is working? Basic auth with username/password is not supported by Microsoft and an exchange email is not an IMAP account.
Please let me know. Thanks
HI,
Currently only username/password is supported, but we should have support for OAuth with IMAP with next update.
How can i translate Articles in Knowladge Base?
Hi,
There’s no built-in way for this currently, but it should be supported with next update.
Can you tell me the specific schedule of the update date?
Hi,
We’ve no exact date for the update yet.
Good day,
Before we proceed with the purchase, we would like to clarify the following:
1.Do canned responses support attachments? In other words, can we include attachments in them when creating them ?
2.Do you support multiple domains and email addresses? For example, if clients send emails to sales@mydomain.com or support@mydomain.com, will those be created as separate tickets and handled by different teams?
3.Can tickets be updated via email replies? If a client replies to our response via email, will the ticket be updated in your platform accordingly?
4.Can agents view only the tickets assigned to them?
5.Is it possible to automatically assign tickets to agents based on the sender’s domain or email address?
Thank you in advance.
Hi,
1. Yes.
2. Yes, you can attach multiple emails via IMAP from settings page.
3. Yes.
4. Currently agents can view all tickets, but we will have support for custom views with next update.
5. Yes, you can do this via triggers in admin area.
Hello is there any limit on categories? We have added categories but only limited numbers are showing in left side but in search all shows up ,
Hi,
There’s a limit of 10 for sidebar currently. This will be removed with next update though.
Any time frame when next update will be released .
It should be available sometime next month.
Hello friend , next month is gone . Can u please release update
It has take a bit longer then expected. It should be ready later this month hopefully.
Hello friend , hope you are doing well , this month will end soon as well , regards
Hi,
Are you planning to release a new update for this plugin in the near future? It would be great to know if there are any upcoming improvements or compatibility updates planned.
Thanks!
Hi,
Yes, we are working on an update currently. It should be available sometime next month.
