Kindly create a support ticket using the provided URL. Our team will assist you there and reset your license. URL: https://bugfinder.net/support-ticket Thank you for being with us!

There is no option in the admin panel to add the average time manually. If you would like to have this feature, please create ticket here https://bugfinder.net/support-ticket?department=customization . Currently, the service average times are provided directly by the API provider.

There is no system to track deactivated services from the API provider automatically. You will need to manage or deactivate those services manually from your side. Please see the screenshot: https://prnt.sc/H_2FxnYeZm_9

Contact sales via the provided link: https://bugfinder.net/sales-contact

Our team responded to your ticket over 4 hours ago. Please check your support dashboard for their reply.

I have purchased support through code canyon. So I expect you to help fix this issue

Our team is waiting for your response. Please kindly reply directly to the specific support ticket.

We are sorry to hear about your experience and sincerely apologize for the frustration.

Please allow us to explain: each time the script is updated, certain configuration changes are required based on your server environment. Since the script has been installed previously, these adjustments are necessary to ensure compatibility. While the script itself is consistent, our clients use a vast variety of servers; to maintain performance across all of them, these manual changes are often required. This is why we highly recommend using Hostinger hPanel.

If you are able to make these server-side changes on your own, there is no charge. However, if you require our expertise to handle the hosting access and technical configuration, a service fee is mandatory. Please note that we do not charge for the update itself, only for the labor of the manual installation service.

We understand that this is a difficult situation for those who bought our product with trust. We deeply respect our clients and that trust, which is why we are currently working on a “One-Click Update” feature. Once released, you will simply need to click a button to complete future updates automatically.

We also noted your comment that your script hasn’t been performing for months. We always encourage our users to create a support ticket the moment an issue arises, as you said that you haven’t any issue to renew it so we can resolve it immediately. We are still here to help you; please create a Technical Support ticket using this link:

Thank you for staying with us. We are always here to support you.

Your response doesn’t address the core problem. The issue is not “server differences” — the issue is that every update repeatedly breaks a live website in similar ways. This points to poor update stability and weak backward compatibility. I am already using Hostinger hPanel, which you officially recommend, and I still face the exact same problems with every update. You also mentioned that most users achieve stability on this hosting — so how can stability be claimed when the same critical issues keep happening on the recommended environment itself? In a real production environment, updates are supposed to improve the product, not take websites offline for months and require paid intervention each time to restore basic functionality. Any professional update process should go through proper testing before release. If you recommend Hostinger hPanel as the most stable environment, then every update should already be tested on it before being released. Otherwise, users end up being the testing environment, which is not acceptable for live websites. If ongoing updates consistently introduce breaking changes, then the update process itself is flawed. Stability and reliability are not optional features; they are fundamental. I sincerely hope the promised “One-Click Update” feature will bring real improvements and will not just be a name without real action or results, because at the moment, trusting updates on a live website feels risky.

You often overlook the primary issues and place the blame on us. To clarify, we recommend Hostinger specifically because it is highly compatible with our product features and codebase.

Regarding the data loss: We provide comprehensive documentation and a support team to assist you. It appears that by attempting the process independently, a mistake may have been made on your end, resulting in the data loss. You haven’t mentioned this possibility, but once data is cleared, there is very little we can do to recover it.

Updates are essential for any product. We want to guide you more efficiently, but you seem reluctant to follow our assistance while also struggling to handle the process yourself.

Regarding the One-Click Update: We understand your frustration; it is also a significant time investment for us to manually assist every client. This is exactly why we are planning to launch a One-Click Update feature. If you check our changelog, you will see that we are developing this internally to solve these challenges, even though no one specifically requested it.

Please understand that implementing this is complex and full of technical challenges. If it were a simple task, we would have provided a fixed roadmap already. We are doing our best and simply ask for your patience.

Please make a refund request with one purchase.

It truly feels bad to read these lines.

Please know that we want to assure you our other partners are following these same procedures. It is truly difficult to say anything before investigating the issue, but it is possible you may have missed a step or were unable to complete the full procedure.

In order to help, we first need to investigate and find the actual cause of the issue. This requires access to your system and the dedication of our time, effort, and expertise; therefore, we must charge a fee, which is the support period renewal fee. If you are able to resolve this on your own, it is, of course, free. We are simply following the policies set by Envato. We hope you can understand our position.

Also, please be informed that we are currently working on a “one-click update” feature. We hope to release this soon so that you can perform updates in the future without any hassle.

Please remember that this is not a fee we use to generate profit; we consider it a way to honor the time and effort required to maintain the product.

Thank you. How much does the child panel cost and API? I tried to raise support ticket but since i am yet to buy i do not have purchase code yet. Do you help with installation?

I have been able to raise the ticket.

Kindly share the ticket ID.

Please create a support ticket: https://bugfinder.net/support-ticket?department=technical-support our team will assists you. Thanks for stay with us

We are happy to inform you that yes, you can proceed with making that change.

Before you proceed with your purchase, we kindly request that you review our policy details thoroughly. Code Canyon item support policy: https://codecanyon.net/page/item_support_policy

Additionally, we would like to inform you that migrating your existing database to this specific script is not possible.

If you have any further questions or need clarification, please feel free to reach out. You can open a Sales Ticket via the link below:

Support Link: https://bugfinder.net/support-ticket

pls answer the question, i didn’t see an answer specifically to what I asked. i said If after 6months normal support that comes with all script and themes on codecanyon, 6months that comes with the script expires, can I still ask question or help (instead of doing it for me, can you give me guide on how to do it if paradventure I don’t renew support)

2. if I’m using the script and already have over 200 registered members, I cant move it to this script, it means I will tell them to register again.

3. I hope this script wont be abandoned in the futures

May we ask for your feedback regarding the support fee? In our experience, the fee is a relatively small amount compared to the value of the ongoing assistance provided.

Regarding your recent inquiries, please find our responses below:

1. Unfortunately, support services will be available without the payment of the support fee.

2. As previously confirmed, migrating your existing database to this specific script is not possible.

3. This project is cared by last 4 years so we hope more than you that it wont be abandoned in the future.

Without investigate we can’t confirm you anything. But no worries, kindly create a support ticket and our experts will join you soon to solve the issue. Thank you. Here the link: https://bugfinder.net/support-ticket

Allow us to inform you that we provide proper installation guidelines for installing the script on your server. If you wish to hire us to perform the installation, there will be an extra charge. We also want to confirm that the script supports RTL (Right-to-Left) languages.

support ticket sent. i once shared the login to my website with you. so i believe you still have access to it.

May be but this is truly difficult for us to find out the specific ticket of you and also find the credentials. So, we are requesting you to share these once again over the ticket. Thank you.

Thank you for your suggestions. We will appreciate you if submit the request to the feature request section. Here the link: https://bugfinder.net/feature/request/smm-matrix-social-media-marketing-tool/pending Thank you.

please contact here https://app.bugfinder.net/support-ticket/new

Does this script have a sitemap.xml?

No, there is no sitemap on the script.

Please check responsive of pagenavi again

My serial number is saying that it doesn’t exist?

Sorry to hear that! Please create a ticket at https://bugfinder.net/user/create-ticket/technical-support . Our experts will join promptly and assist you. Thank you for staying with us.

Sorry to hear that! Please create a ticket at https://bugfinder.net/user/create-ticket/technical-support . Our experts will join promptly and assist you. Thank you for staying with us.