Dear BackuPs,

Greetings from Sigmative LLC (formerly BdThemes)!

Thank you for your kind patience.

We’ve checked the issue and would like to inform you that Elementor no longer allows containers to be imported into sections. Currently, all of our ready-made templates and pages are built using Containers, which is why they are container-supported.

To successfully import and use these ready templates and pages, please make sure that the Container option is enabled in Elementor instead of using Sections. Once containers are activated, you should be able to import and use the templates without any issues.

We hope this clarifies the situation. Please feel free to reach out if you need any further assistance.

Best regards,
Hasib Ali
Support Engineer
Sigmative LLC (formerly BdThemes)

Hi Hasib Ali

Thank you for your reply. The problem is also that it only works in the elementor editor v4. If one has not activated that ability and is still using elementor editor v2 it does not import. Even if you have containers activated.

Can you please resolve that issue?

Thank you BackuPs

Dear BackuPs,

Greetings from Sigmative LLC (formerly BdThemes)!

Thanks for your feedback. We are really sorry to inform you that we can’t find the issue on our end. We need to check it on your end.

We request you to create a support ticket here – https://bdthemes.com/support/

Our dev team will review it and fix your problem.

Thanks.
Best Regards,
Hasib Ali
Support Engineer
Sigmative LLC (Formerly Bdthemes)

Dear Ercanm,
Greetings from Bdthemes!

Thanks for trying. We request you to create a support ticket here – https://bdthemes.com/support/

Our dev team will review it and fix your problem.

Thanks.

Dear ercanm,

Greetings from Bdthemes!

I hope this message finds you well. Thanks for reaching out to us, but I apologize for the delayed response and any inconvenience that you faced.

We request you to set the Equal Height Type- Custom Selector and keep this class with the dot(.)extension.
Here is the class with the dot extension- .bdt-interactive-card-content

just follow the screenshot- https://prnt.sc/NZF0L_a2AIQC

Just do it and check the changes in the preview mode. Please try and let us know. We are here for you.

Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Hi, I did as you said but there was no change. Where am I going wrong? https://prnt.sc/0N_WDA7RX1N9 https://prnt.sc/PYY46Q4RlfAC

Dear Ercanm,
Greetings from Bdthemes!

Thanks for trying. We request you to create a support ticket here – https://bdthemes.com/support/

Our dev team will review it and fix your problem.

Thanks.

Hi Ercanm,

Thanks for asking your question with us. Yes, you can easily use the Flipbox widget inside your custom carousel of Element Pack Pro. Just follow the instructions below-

1. Insert the Flipbox widget inside your editor page and make it a template. Please follow the screenshot- https://prnt.sc/osHZvCa0s7fI

2. After that, insert the custom carousel widget and select the carousel item type- Template, and add the created Flipbox template. Please follow the screenshot- https://prnt.sc/RNwhhouSRmTt

3. In the same procedure, just add the other flipbox templates inside the custom slider widget item.

Please try and let us know. We are here for you.

Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Thank you for your help, we handled it the way you said.

Hi Ercanm,

Thanks for your feedback and confirmation message. If you have any further questions or queries, then please don’t hesitate to get in touch with us.

Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Dear LittleDesigneruk,

Greetings from Bdthemes

Thanks for reaching out to us but I apologize for any inconvenience that you faced.

Would you share a little bit more about your issue, please? So that we can check it and update you.
If possible, then please share a short video of your issue, it is more helpful to investigate the issue.

Also, which version plugin are you using now?

Please let us know. We are waiting for your response.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Dear Ercanm,

Greetings from Bdthemes

Thanks for sharing your purchase email with us. We successfully added the Element Pack Pro plugin to your Bdthemes account. Please see the screenshot- https://prnt.sc/nQdq-6z-OrzQ

We request you to login once again to your Bdthemes account and i hope you will get your Element Pack Pro there.

Please try and let us know. We are here for you.
Thanks.

Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Thank you very much for your kind support.

Dear Ercanm,
Greetings from Bdthemes

You are most welcome. If you need further assistance or need anything else, please feel free to reach out to us via Live Chat or email us at support@bdthemes.com

We will be happy to assist you. We appreciate your continuous trust in Bdthemes.

Have a great day!

Thanks.

Best Regards,
Hasib Ali
Support Engineer at BdThemes.

As you said, I registered with my purchase email and logged in with my account, but the product I purchased does not appear in the products section. – - https://prnt.sc/zOAoCNHsPpBY – - https://prnt.sc/D4Ps4nSkJu5S

Dear Ercanm, Greetings from Bdthemes

Thank you for reaching out! and sharing your issue with us. We are really sorry to hear about it.

Would you share your purchase email with us, please? So that we can check it for you.

We will check it and update you again. We are waiting for your response.

Thanks.

Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Dear Ercanm,

Greetings from Bdthemes

Thanks for sharing your purchase email with us. We successfully added the Element Pack Pro plugin to your Bdthemes account. Please see the screenshot- https://prnt.sc/nQdq-6z-OrzQ

We request you to login once again to your Bdthemes account and i hope you will get your Element Pack Pro there.

Please try and let us know. We are here for you.
Thanks.

Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Hello,

Apologizes for the inconvenience. We have replied you via the email and share the alternative method of live copy paste.

Please try by increasing the memory limit. Increase Memory Limit

Can you add those lines to your wp-config.php file? define(‘WP_MEMORY_LIMIT’, ‘1024M’); set_time_limit(120);

I hope this line can solve your white screen problem. Don’t forget to check your Elementor > Element Pack Settings > System Requirement tab so you understand what you should need to do.

Please, follow this link: https://elementpack.pro/how-to-resolve-elementor-widget-panel-stalks-on-loading/

How To Increase Website Memory On WordPress: https://youtu.be/1PM6kQ5Ok-M

or use the Alternative method of Live Copy Paste Live Copy Paste Instruction

Please watch the video tutorial for Live Copy Paste. https://www.youtube.com/watch?v=TqAzb5UmnsM Check the Screenshot: https://prnt.sc/4guajCx5_cm4   Note: Don’t paste on container or section. Follow the instruction Properly.

Please make sure you’ve followed these steps:

- Activate the widget you want to live copy.

- Paste correctly — Don’t paste into a container/section. Instead, go to the Elementor editor tool box area, click the “+” icon, right-click to open the menu, and select “Paste from other site”.

- Note: The design of 3rd party widgets will be copied only. You will need to install and activate the required third-party plugins separately. After activation, please add the necessary data within those plugins

Read the Doc: https://bdthemes.com/knowledge-base/live-copy-paste/live-copy-alternative/

Thanks for understanding.

​Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )

Dear @rinatart,

Thanks for sharing the issue with us. Would you please share which version of Element Pack Pro you are using right now? Please share your website URL with us.

Go to the link and create a support. It will be more easier to get solution quickly. https://bdthemes.com/contact/

Thanks in advance.

​Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )

Dear @alexander_djundi,

Thanks for sharing and apologizes for the inconvenience.

We have fixed the issue. Now you can update the plugin from your dashboard. Before update we will request you to clean all the cache and then try to update it.

Please try and let us know. Thanks in advance.

​Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )

Dear NexusConseil,

Thanks for sharing the issue with us and apologizes for the inconvenience. We are looking into the update issue. Hope it will be fixed soon!

You can download the latest version from our account dashboard and install it.

1.Please login license management system https://account.bdthemes.com/ 2. Navigate to the ” Products ” > “Element Pack ” tab on the left and find the ” Download Files ” button and click on it. https://prnt.sc/5TAN730U7fip 3. Find the Element Pack Pro plugin and click on the ” Download ” button. The version number appear top right corner. https://prnt.sc/2HPpFb_fSBh_

Please try and let us know.

Thanks in advance.

​Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )

Dear @NexusConseil,

Greetings from BDThemes,

We have fixed the issue. Now you can update the plugin from your dashboard. Before update we will request you to clean all the cache and then try to update it.

Please try and let us know. Thanks in advance.

​Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )

Hi BackuPs,

Thanks for sharing the details. We successfully fixed the notice issue from our end. We request you to wait for the next update version.

We appreciate your kind patience for it.

Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Hi Hasib,

Thank you for the feedback. It is appreciated.

Have a great day BackuPs

Hi BackuPs,

You are most welcome. If you encounter any problems again or need anything else, please feel free to reach out to us via Live Chat or email us at support@bdthemes.com
We will be happy to assist you. We appreciate your continuous trust in Bdthemes.

Have a great day!
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Hi,

Apologizes for the inconvenience. We will request you to check your account dashboard for the license status. https://account.bdthemes.com/ Please create an account if you don’t have an account.

We will request you to share your purchase email and the domain you want to activate.

You can also share the details via the support ticket. https://bdthemes.com/support.

Thanks in advance.

Hi BackuPs,

Thanks for your kind patience. We successfully fixed the API notice issue for the Pro plugin and also released a new version – 8.4.0

We request you to update your Pro plugin, and i hope your API notice issue will be solved.

Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Hi Hasib Ali

Thanks for keeping me informed. I can confirm the slownesss in the admin area is gone.

Have a great day

Hi BackuPs,

Thanks for your feedback and confirmation message. We’re glad to know that your admin area loading issue is gone.

If you encounter any problems again or need anything else, please feel free to reach out to us via Live Chat or email us at support@bdthemes.com

We will be happy to assist you. We appreciate your continuous trust in Bdthemes.

Have a great day!
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Dear BackuPs,
Thanks for your feedback reply but apologize for the delayed response. We checked and fixed the issue. We request you to wait for the next updated version plugin.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Hi Hasib

No need to apologize. I am happy to get support and a reply. Thank you for the feedback. Looking forward to the next build.

P.s. Did you check the various plugin admin settings screens as i recall they hadd different deprecated messages?

Kind regards BackuPs

Dear BackuPs,

Thanks for your feedback reply. We are fixing the jquery migrate issue for the other plugins. We request you to wait for the next update version. We appreciate your kind patience for it.

Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Dear BackuPs,
Greetings from Bdthemes

Thanks for your kind patience. We fixed the Text domain issue. We request you to wait for the next updated version plugin. I hope in the next updated version, you will not get the issue again.

Thanks for your support.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Hi Hasib,

Thank you for the feedback. It is appreciated.

Kind regards

Dear BackuPs,
Greetings from Bdthemes

You are most welcome. If you have any further queries then please don’t hesitate to knock us. We are here for you.

Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Dear mytechmobilebiz,

Apologizes that you are facing trouble with the Fancy list widget.

We will request you to follow these primary steps and let us know. 1. Use the latest version of Element Pack and Elementor. 2. Clean the cache browser, server CDN etc. and Clear files & data from Elementor > Tools section 3. Check if there any error regarding the fancy list widget.

If you everything is good and still persist the issue. We will request you to create a support ticket for quick support.

https://bdthemes.com/support.

Please try it and let us know

Thanks in advance.

​Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )

Dear altamirano,

Thanks for reaching out and sharing the issue with us. We sincerely apologize for the trouble you’re facing while importing the Ready Pages.

To properly investigate and resolve this issue, we kindly request you to create a support ticket through our official support portal: https://bdthemes.com/support

Our team will promptly look into the matter and assist you in resolving it as soon as possible.

We appreciate your patience and cooperation. Thanks in advance.

Best Regards, Zillur Rahman Support Engineer at BDThemes

Hi, I sent you an email a few days ago and didn’t get a response, I don’t know if you can help me.

Dear altamirano,

Thanks for raising the issue again with us. We apologizes that your issue doesn’t solve yet. We will request you to share your email with us that you have used to create a support ticket.

We will review your issue again and fix it as soon as possible. We appreciate your kind support and patience.

Thanks in advance.

Best Regards, Zillur Rahman Support Engineer at BDThemes

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) , referer: http://wp-admin/plugins.php?plugin_status=all&paged=1&s Thu Mar 13 13:45:24.886605 2025 pid 1062 PHP Notice: Function WP_Theme::is_block_theme was called incorrectly. This method should not be called before themes are set up. Please see Debugging in WordPress for more information. (This message was added in version 6.8.0.) in /var/docs/public/wp-includes/functions.php on line 6121, referer: http://wp-admin/plugins.php?plugin_status=all&paged=1&s

Dear TheThemeBuilders,

Thanks for sharing the issue with us. We will fix the issue and let you know the update. We appreciate your support and patience.

Thanks in advance.

Dear TheThemeBuilders,

Thanks taking time to fix the issue. We are here to inform you that we have successfully fixed the issue.

We will request you to check it and let us know. We appreciate your help.

Thanks in advance.

Dear severo,

Greetings from Bdthemes

I hope this message finds you well. Thanks for reaching out to us but I apologize for the delayed response and any inconvenience that you faced. We are really sorry for it.
How may I assist you? Please share your needs with us. We will help you properly.

If you want then you can contact us directly at this email – support@bdthemes.com

We are waiting for your response.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.

I was reached out my BdThemes on their website where they removed the previous domain I was using. The problem is that is now installed but it doesn’t work. I am getting the message – An error occurred. Pls try again! – I’ve tried several different themes and get the same message. By the way, still waiting for a number to contact them.

Dear Severo,

We apologizes for the inconvenience you have faced during these days. We will request you to contact with our support by creating a support ticket. We will investigate the issue and fix it quickly.

Please follow the the link: https://bdthemes.com/support

You can contact with us via this number: +880 1700 55 95 95

Don’t forget to let us know if you have further queries.

Thanks in advance.

​Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )