1091 comments found.
November 2024 since the last update? Are we safe with this theme?
Dear Kelenwa,
Greetings from Bdthemes
Thank you for reaching out! I apologize for the delayed response. We request you to use the latest version plugin & Theme. Now we have available versions for- Rooten Theme Version – 2.1.10 & Element Pack Pro version – 7.20.1
We recommend you to use The latest version Theme & plugin because the latest version Theme & plugin is more safe for you.
You can easily download the latest version of the plugin & Theme from your Bdthemes account.
If you have a Bdthemes account then just login to your account and download the latest version plugin Or if you don’t have the Bdthemes account then Just follow the steps:-
1. Go to – https://account.bdthemes.com/login
2. After that, Register first with your purchasing email, then log into your account.
3. Now, you can see all the information about your products and manage them.
4. Download the plugin. Please follow the attached screenshots of how to download the plugin. The screenshots are like a demo for you. Screenshots -
- https://prnt.sc/PhuGjj3uP7HA
- https://prnt.sc/KK6aQaCBtt3f
REMEMBER: You have to REGISTER FIRST then LOG IN to your account.
Please try and let us know if you have any further questions. We are here for you.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Hi
Marquee element in RTL mode doesnt work.transitions doesnt show in rtl mode.
Dear @maxwebone,
Thanks for sharing your issue with us. We request you to create a support ticket for further investigation.
We will check it and fix it.
Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )is it possible to design navigation (menu) like www.y-axis.com? without writing custom CSS…
Dear @belgaumjobs,
Thank you for sharing the issue with us. Creating a navigation menu design similar to www.y-axis.com without custom CSS is not currently possible, as the feature is not available at this time.
We appreciate your interactive idea and encourage you to share it here: https://feedback.bdthemes.com/b/6vr2250l/feature-requestsThanks in advance.
Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )do you know what this error is “PHP Warning: Invalid argument supplied for foreach() in /home/xxxxxx/xxxxxxxxx.com/wp-content/plugins/bdthemes-element-pack/traits/global-widget-controls.php on line 7838”
Dear dannielhendrix,
Greetings from Bdthemes
Thanks for sharing your PHP Warning with us. We are sending it to our developer. Please allow us some time for it. They will check it and we will update you again.
If you don’t mind, please tell us which version you are using now and got the Warning message.
Now we have available version – 7.18.14 and if you are using a backdated version then we request you to update your plugin and then see what happens.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Dear dannielhendrix,
Greetings from Bdthemes
Have any updates? Are you getting the same PHP Warning message after using the latest version of the plugin? Please let us know. We are waiting for your response. If you have the same problem then we request you to knock us here – https://bdthemes.com/support/
We will review your issue and help you properly.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
hello when downloading the portfolio third partty widget then this error show after redirect the page “404 Not Found nginx”
Dear Ozair_ali,
Greetings from Bdthemes
I hope this message finds you well. Thanks for reaching out to us but I apologize for the delayed response and any inconvenience that you faced.
We are looking into the issue. Don’t worry about it. You can easily download the Portfolio plugin from your Bdthemes account.
If you have a Bdthemes account then just login to your account and download the plugin Or if you don’t have the bdthemes account then Just follow the steps:-
1. Go to – https://account.bdthemes.com/login
2. After that, Register first with your purchasing email, then log into your account.
3. Now, you can see all the information about your products and manage them.
4. Download the plugin. Please follow the attached screenshots of how to download the plugin. The screenshots are like a demo for you. Screenshots -
- https://prnt.sc/PhuGjj3uP7HA
- https://prnt.sc/5ukcp4EQQv97
5. After downloading and activating the plugin, just enable those widgets from 3rd party widgets section of the Element Pack Pro plugin dashboard.
REMEMBER: You have to REGISTER FIRST then LOG IN to your account.
Please try and let us know if you face any problems. We are waiting for your response.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
The latest version of the plugin is not wp 6.7 compatible.
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the bdthemes-element-pack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/public/wp-includes/functions.php on line 6115
Using a clean install with only elementor and element-pack activated.
Can you please fix this issue as my error log gets flooded
Thu Nov 21 12:46:39.400362 2024 pid 4794 Array ( [0] => Array ( [file] => /var/public/wp-includes/functions.php [line] => 6055 [function] => wp_trigger_error )
[1] => Array
(
[file] => /var/public/wp-includes/l10n.php
[line] => 1370
[function] => _doing_it_wrong
)[2] => Array
(
[file] => /var/public/wp-includes/l10n.php
[line] => 1408
[function] => _load_textdomain_just_in_time
)[3] => Array
(
[file] => /var/public/wp-includes/l10n.php
[line] => 194
[function] => get_translations_for_domain
)[4] => Array
(
[file] => /var/public/wp-includes/l10n.php
[line] => 306
[function] => translate
)[5] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/includes/shortcodes/elements/alert.php
[line] => 8
[function] => __
)[6] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/includes/shortcodes/shortcode-loader.php
[line] => 54
[args] => Array
(
[0] => /var/public/wp-content/plugins/bdthemes-element-pack/includes/shortcodes/elements/alert.php
)[function] => require_once
)[7] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/includes/shortcodes/shortcode-loader.php
[line] => 33
[function] => load_dependencies
[class] => Element_Pack_Shortcode_Loader
[type] => ->
)[8] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/includes/shortcodes/shortcode-loader.php
[line] => 79
[function] => __construct
[class] => Element_Pack_Shortcode_Loader
[type] => ->
)[9] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
[line] => 184
[args] => Array
(
[0] => /var/public/wp-content/plugins/bdthemes-element-pack/includes/shortcodes/shortcode-loader.php
)[function] => require_once
)[10] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
[line] => 928
[function] => _includes
[class] => ElementPack\\Element_Pack_Loader
[type] => ->
)[11] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
[line] => 112
[function] => __construct
[class] => ElementPack\\Element_Pack_Loader
[type] => ->
)[12] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
[line] => 948
[function] => instance
[class] => ElementPack\\Element_Pack_Loader
[type] => ::
)[13] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/bdthemes-element-pack.php
[line] => 74
[args] => Array
(
[0] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
)[function] => require_once
)Thu Nov 21 12:55:33.543069 2024 pid 4819 Array ( [0] => Array ( [file] => /var/public/wp-includes/functions.php [line] => 6055 [function] => wp_trigger_error )
[1] => Array
(
[file] => /var/public/wp-includes/l10n.php
[line] => 1370
[function] => _doing_it_wrong
)[2] => Array
(
[file] => /var/public/wp-includes/l10n.php
[line] => 1408
[function] => _load_textdomain_just_in_time
)[3] => Array
(
[file] => /var/public/wp-includes/l10n.php
[line] => 194
[function] => get_translations_for_domain
)[4] => Array
(
[file] => /var/public/wp-admin/includes/plugin.php
[line] => 163
[function] => translate
)[5] => Array
(
[file] => /var/public/wp-admin/includes/plugin.php
[line] => 114
[function] => _get_plugin_data_markup_translate
)[6] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/base/element-pack-base.php
[line] => 189
[function] => get_plugin_data
)[7] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/base/element-pack-base.php
[line] => 50
[function] => get_current_version
[class] => ElementPack\\Base\\Element_Pack_Base
[type] => ->
)[8] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/base/element-pack-base.php
[line] => 377
[function] => __construct
[class] => ElementPack\\Base\\Element_Pack_Base
[type] => ->
)[9] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/base/element-pack-base.php
[line] => 710
[function] => get_instance
[class] => ElementPack\\Base\\Element_Pack_Base
[type] => ::
)[10] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/admin/admin-settings.php
[line] => 70
[function] => check_wp_plugin
[class] => ElementPack\\Base\\Element_Pack_Base
[type] => ::
)[11] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/admin/admin-settings.php
[line] => 1697
[function] => __construct
[class] => ElementPack\\Admin\\ElementPack_Admin_Settings
[type] => ->
)[12] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/admin/admin.php
[line] => 15
[args] => Array
(
[0] => /var/public/wp-content/plugins/bdthemes-element-pack/admin/admin-settings.php
)[function] => require_once
)[13] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
[line] => 207
[args] => Array
(
[0] => /var/public/wp-content/plugins/bdthemes-element-pack/admin/admin.php
)[function] => require_once
)[14] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
[line] => 928
[function] => _includes
[class] => ElementPack\\Element_Pack_Loader
[type] => ->
)[15] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
[line] => 112
[function] => __construct
[class] => ElementPack\\Element_Pack_Loader
[type] => ->
)[16] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
[line] => 948
[function] => instance
[class] => ElementPack\\Element_Pack_Loader
[type] => ::
)[17] => Array
(
[file] => /var/public/wp-content/plugins/bdthemes-element-pack/bdthemes-element-pack.php
[line] => 70
[args] => Array
(
[0] => /var/public/wp-content/plugins/bdthemes-element-pack/loader.php
)[function] => require_once
)Ps I am using a clean wp install with wp 6.8 beta and only elementor and element pack pro
if you change line 77 in bdthemes-element-pack.php to
add_action( 'after_setup_theme', 'bdthemes_element_pack_load_plugin', 9 );the issue is resolved,
The issue starts happening when you enable the essential shortcodes in the element pack settings,
Dear @TheThemeBuilders,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused.
We are currently investigating the matter based on your instructions and appreciate your detailed guidance. Your patience and support mean a lot to us.
Rest assured, we’ll notify you as soon as the issue is resolved.
Best regards, Zillur Rahman Support Engineer BDThemes – Your Ultimate Web Solution support@bdthemes.comHello support
The one in element-pack-base.php is easy to resolve by changing it to
$data = get_plugin_data($this->plugin_file, false, false);As you do not need a translated version number.
It beats me why you are calling it as the version number is already defined in a define in the main plugin file define( ‘BDTEP_VER’, ‘7.18.9’ );
But the other one can only be resolved by changing the action to after_setup_theme as far as i can see.
Have great day & weekend and thank you for the feedback.
It is always appreciated.
Dear @TheThemeBuilders,
Thanks for sharing the issue with us. We are looking into it. We will provide you solution soon!
Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )Dear @TheThemeBuilders,
Thanks for sharing your “PHP Notice Function _load_textdomain_just_in_time” issue with us. We successfully fixed the issue from our end. We request you to wait for the next updated version plugin. I hope in the next updated version, you will not get the issue.
If you have further queries then please don’t hesitate to knock us. We are here for you.
Thanks.
Best Regards,
Hasib Ali
Hello Hasib,
Thank you for the feedback. It is appreciated. Have a great weekend.
Kind regards. TheThemeBuilders.
Dear @TheThemeBuilders,
We have fixed the issue and released the latest version of Element Pack Pro ( 7.18.10 ). Please update with the latest version and let us know.
We appreciate your kind support and patience.
Thanks. Best Regards, Zillur Rahman
Hi Zillur,
It is fixed. Thank you for the speedy solution
Have a great Day.
Kind Regards,
TheThemeBuilders
Dear TheThemeBuilders,
Greetings from Bdthemes
You are most welcome. If you have any further queries then ask freely with us. We are here for you.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
i am sorry to say but with the latest wp 6.8 beta the issue is back
Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the bdthemes-element-pack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/public_html/wp-includes/functions.php on line 6115My previous solution was better and fixes the issue.
To fix the issue once and for all.
1) Revert the changes made in 7.18.10 related to the language file. in bdthemes-element-pack.php
2) change line 44 in bdthemes-element-pack.php to
load_plugin_textdomain( 'bdthemes-element-pack', false, dirname( plugin_basename( FILE ) ) . '/languages' );3) change line 189 in element-pack-base.php to
$data = get_plugin_data($this->plugin_file, true, false);4) change line 80 in bdthemes-element-pack.php to to
add_action( 'after_setup_theme', 'bdthemes_element_pack_load_plugin', 9 );Dear TheThemeBuilders,
Greetings from Bdthemes
Thanks for sharing the instruction. We will fix it and let you know.
Best Regards.
Zillur Rahman
Support Engineer
support@bdthemes.comBDThemes ( Your Ultimate Web Solution )
any progress on this ? as my error logs are flooding with warning messages
Thank you
Dear TheThemeBuilders,
Greetings from Bdthemes
We have fixed the issue and release soon. We appreciate your support.
Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )Thank you for you support. Have a great Christmas. I will confirm once i have the update if it is fixed.
It is still not fixed in todays version 7.18.15. May i ask what version you where talking about?
Dear @TheThemeBuilders,
We apologize for the inconvenience. In next update it will be released, Currently, we are solving some major issues.
Not to worry at all we will release it and let you know.
We really appreciate your kind support and patience.
Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )The next update has been 2 versions and 30 days now and it is still not fixed. Please install wp 6.8 beta. You will see the error. Our suggested changes fixes the issue
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the bdthemes-element-pack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/public_html/wp-includes/functions.php on line 6121
Dear TheThemeBuilders,
Thanks for sharing the issue with us. Would you please let us know the current update of this issues? Is this issue still exists ?
We appreciate your kind support and patience.
Thanks in advance.
Hello, we have purchased the plugin by mistake. It’s not what we need. A secretary at our agency made the wrong purchase. We need a refund please. Envato asks us to contact you before making a formal claim to the credit card and Envato. We have not used the license, we have not used the plugin, in fact, we do not even know what it is for!
Dear travelw,
Greetings from Bdthemes
Thanks for reaching out to us but really sorry to hear about it. Would you share a little bit more about what type of feature you want and for that, you are asking for a refund?
Your valuable feedback helps us to improve our products. We are waiting for your updated response.
Don’t worry about it. If you aren’t interested in using our plugin then you can get the refund from Envato.
But we appreciate your kind support to improve our plugin. If you change your mind then just let us know.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Hi, how can I reset my licence? It’s saying that it’s activated on an old staging website and can’t access it…
Dear Laduff,
Hope you are doing great!
You can remove your previously activate domain from account dashboard and free up the license.
https://account.bdthemes.com/Please go to the link and create an account with purchase email if doesn’t have one.
Please follow this doc for instruction. https://bdthemes.com/knowledge-base/remove-a-domain/Follow this and let us know if you face any issue there.
Thanks in advance.
Best Regards Zillur Rahman Support Engineer at BDThemes
Hi,
After updating Elementor to latest version(3.24.2), I started getting error messages in the console and causes the script to break.
Uncaught TypeError: Cannot read properties of undefined (reading ‘handlers’)
jQuery.Deferred exception: Cannot read properties of undefined (reading ‘tools’) TypeError: Cannot read properties of undefined (reading ‘tools’)
jquery.min.js?ver=3.7.1:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘tools’)
When I deactivate your plugin or remove the shortcode from page, the error disappears.
Dear GoloThemes,
Thanks for sharing your issue with us and apologize for the inconvenience.
Please follow these steps, hope this will solve your issue! 1. Update Elemenet Pack Pro and Elementor with latest version. 2. Go to Elementor > Tools > Regenerate Files & Data. 3. Go to Elementor > Settings > Features – Element Caching > Inactive. 4. Go to Element Pack Pro Dashborad > Core Widgets Deactivate and activate all the widgets and save settings. 5. Go to Element Pack Pro Dashborad > Extension Deactivate and activate all the widgets and save settings. [ Note: Please remember which widget you are using. ] 6. Clean all the cache.
Please follow this and let us know if you face any issue.
We appreciate your kind support and patience.
Best Regards Zillur Rahman Bdthemes support
As per the changelog on your site the latest version is 7.15.8 Released dated 23 Sep, 2024, however on codecanyon the last update date is 13 September 2024 and also it’s older version. Please release the latest version on codecanyon so that I can get the latest version.
Dear GoloThemes,
Greetings from Bdthemes
Thanks for reaching out to us but apologize for the delayed response.
Don’t worry about it. You can easily download the latest version plugin from your Bdthemes account. After installing and activating the latest version plugin, I hope your problem will be solved.
Just follow the steps:-
1. Go to – https://account.bdthemes.com/login
2. After that, Register first with your purchasing email, then log into your account.
3. Now, you can see all the information about your products and manage them.
4. Download the plugin. Please follow the attached screenshots of how to download the plugin. The screenshots are like a demo for you. Screenshots -
- https://prnt.sc/PhuGjj3uP7HA
- https://prnt.sc/2jVoAh9GA-Eg
REMEMBER: You have to REGISTER FIRST then LOG IN to your account.
Please try and let us know if you face any problems. We are waiting for your response.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Hello,
There’s an issue with the latest update. It’s causing our sites to crash. We’re forced to reinstall the previous version to get everything back to normal.
Best regards. Lena.
Dear Lena,
Hope you are doing great! Apologize to hear that you are facing an crashing issue.
As you are facing the critical issue.We would like to request you to create a support ticket and so that we can fix it ASAP. https://bdthemes.com/support/We appreciate your kind support and patience.
Thanks in Adavance.
Automatic update not work in all our sites (more than 80), with no exclusions! Need to click on check for update link/button to show available updates! We allow automatic updates on each of our sites…
Dear alexander_djundi,
Greetings from Bdthemes
Thanks for reaching out and sharing your needs with us. We are really sorry to inform you that we haven’t the feature right now. If it is possible then we will try our best to implement the feature in the future.
Thanks for staying with us.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
I updated the plugin to version 7.15.1. But this error appears in the console and the tooltips are not displayed.
Uncaught ReferenceError: tippy is not defined at child.run (ep-scripts.js?ver=1726173290:37:66) at child.run (frontend-modules.min.js?ver=3.24.2:2:27826) at child.bindEvents (ep-scripts.js?ver=1726173290:32:1142) at child.bindEvents (frontend-modules.min.js?ver=3.24.2:2:27826) at child.onInit (frontend-modules.min.js?ver=3.24.2:2:30815) at child.onInit (frontend-modules.min.js?ver=3.24.2:2:17931) at child.onInit (frontend-modules.min.js?ver=3.24.2:2:27826) at child.<anonymous> (frontend-modules.min.js?ver=3.24.2:2:27638) at child.trigger (frontend-modules.min.js?ver=3.24.2:2:27826) at child.Module (frontend-modules.min.js?ver=3.24.2:2:27924)
Dear masodmasod,
Thanks for sharing the issue with us and we apologize for the inconvenience. We will fix it soon and let you know. We appreciate your kind support and patience
Have a great time!
Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )Dear Masodmasod,
Greetings from Bdthemes.
Thank you for your feedback, and we sincerely apologize for the inconvenience caused. We have addressed the ep-scripts.js issue and kindly ask for your patience until the next update. We’re confident the issue will be resolved then. Don’t worry—within a few hours, we’ll release a new version of the plugin.
Once you’ve updated, please check again and let us know if any issues persist.
Thank you for staying with us.
Best Regards,
Hasib Ali
Support Engineer at BdThemes
Dear Masodmasod,
Greetings from Bdthemes.
We have fixed the issue and release the updated version. We would like to request you to update it with the latest version and check it.
We appreciate your kind support and patience
Best Regards, Zillur Rahman Support Engineer at BdThemes
1.I delayed the js files with the cache plugin. But in the browser console I get this error:
at HTMLDocument.<anonymous> (ep-scripts.js:4:188)
at e (jquery.min.js?ver=826eb77e86b0:2:27028)jquery.min.js?ver=826eb77e86b1:2 jQuery.Deferred exception: elementorFrontend is not defined ReferenceError: elementorFrontend is not defined at HTMLDocument.<anonymous> (wp-content/uploads/element-pack/minified/js/ep-scripts.js) (line: elementorFrontend.hooks.addAction(‘frontend/element_ready/widget’)
2. The pagespeed.web tool finds your plugin’s js files as unused. Isn’t it better to use js lnline method for files? For example, if widget x was used, its js code should be loaded.
Dear masodmasod,
Greetings from Bdthemes!
Thanks for reaching out to us but apologize for the delayed response.
We want to inform you that we have some dependencies with Elementor js. If you want to delay the Js file then We request you delay all js files otherwise, don’t delay any js file.
If you want to load only used widget js file then we also request you to disable the Asset Manager from Element Pack Pro plugin dashboard. Please see the screenshot – https://prnt.sc/UyJwLaGkpPMf and hit the save button. When you enable it all widgets css and JS will combine in a single file.
If you have any further queries then ask freely with us.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
I use the flyingpress cache plugin. I delay all the js files and the page is clicked (interaction) but your plugin script doesn’t run! While other scripts are running!
Also, the pagespeed.web.dev tool shows that the ep-scripts.js file that your plugin generates has a lot of unused js code!
https://ibb.co/JRg8QzCDear masodmasod,
Greetings from Bdthemes!
Thanks for your valuable feedback. Did you follow our previous instructions? We request you to disable the asset manager and then check it with your pagespeed.web.dev tool. I hope the eep-scripts.js file will not show. Please try it once again and let us know.
We are waiting for your response.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Yes, I disabled that option. But by delaying all js files. The errors are still there and even when you click on the page, your plugin code won’t run. This is while the code of other plugins (such as Elementor – WooCommerce) run well in the delay mode. Your plugin code doesn’t work with delay mode. It seems that it cannot be executed and they must be taken out of delay mode. Other plugins do not have this problem.
Dear masodmasod,
Greetings from Bdthemes
Thanks for your feedback reply but apologize for the inconvenience. We fixed the ep-scripts.js issue. We request you wait for the next update. I hope in the next update the issue will be solved. Don’t worry about it. Within a few hours, we will release a new version of the plugin.
After updating your plugin, please check it once again and let us know if you face any issues again.
Thanks for staying with us.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Hi, I’ve sent 2 tickets without any response since last week. Can you help me with that please ?
Dear SyNdiaye,
Greetings from Bdthemes
I hope this message finds you well. Thanks for reaching out to us but apologize for the delayed response.
We checked that we have already replied to your two support emails. Once we replied on Aug 29 2024, 04:23pm and the other one was on Aug 31 2024, 12:47pm. But we didn’t get any response from you.
Please see the below screenshots -
1. https://prnt.sc/zYSrMXFO1tAu
2. https://prnt.sc/PFTOYrqf70Xx
Maybe you didn’t check your email. We request you to check your email inbox and follow the email instructions.
We are waiting for your response.
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Dear SyNdiaye,
Greetings from Bdthemes
Thanks for sharing your issue with us. We solved your issue and also sent you an email. We request you to check the email and follow the instructions.
Thanks again for staying with us. We are waiting for your response.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Hi I have changed my domain name but now the license is not getting activated. How can I reset my locense? Or can you help me do it? Thanks
Hello Dear,
Thank you for reaching out for assistance.
To remove your currently activated domain and free up the license for use on a new domain, please follow these steps:
Visit https://account.bdthemes.com/. Log in with your credentials. If you don’t have an account yet, please create one using your purchase email. Follow the instructions in this document: https://bdthemes.com/knowledge-base/remove-a-domain. If you have any questions or need further assistance, feel free to reach out.
Have a great day!
Best Regards, Zillur Rahman Support Engineer at BdThemes
The plugin creates issues with rest api and woocommerce 9.20
The REST API route definition for bdt/v1/get-singular-list is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback
Just load the latest woocommerce and your plugins, enable debug mode and look in the footer of each page in the wp-admin area. you will see this notification.
Change your add_action call to
add_action( 'rest_api_init', function () {
register_rest_route( 'bdt/v1', '/get-singular-list', array(
'methods' => 'GET',
'callback' => 'bdt_templates_get_singular_list',
'permission_callback' => '__return_true',
) );
} );
I am using wordpress 6.7-alpha-58915
The permission_callback argument is a requirement since wordpress 5.5.0 argument is not set.
- Registers a REST API route. *
- Note: Do not use before the {@see ‘rest_api_init’} hook. *
- @since 4.4.0
- @since 5.1.0 Added a `_doing_it_wrong()` notice when not called on or after the `rest_api_init` hook.
- @since 5.5.0 Added a `_doing_it_wrong()` notice when the required `permission_callback`
Check and change the file
\bdthemes-element-pack\includes\builder\loading-builder.php
Dear BackuPs, Greetings from Bdthemes
Thank you for bringing this concern to our attention. We’re currently looking into it and we will fix the issues.
We appreciate your kind help.
Best Regards. Zillur Rahman Support Engineer support@bdthemes.com BDThemes ( Your Ultimate Web Solution )Dear BackuPs,
Greetings from Bdthemes
We fixed the issue. We request you to wait for the next updated version.
Thanks for sharing the issue with us.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Hello Hasib, Thank your for the feedback. It is really appreciated. Kind regards BackuPs
Dear BackuPs ,
Greetings from Bdthemes
You are most welcome. Further, If you face any problems again, then please don’t hesitate to knock us. We will help you properly.
Also, if you are satisfied with us then we request you provide a positive review here – https://codecanyon.net/item/element-pack-addon-for-elementor-page-builder-wordpress-plugin/reviews/21177318
Thanks for staying with us.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Since you remove OnClick Event from your addon, is there an alternative that I can use for a resizable popup window option?
Dear TheLineman,
Greetings from Bdthemes
Thanks for reaching out to us but apologize for the delayed response.
We are writing a documentation about it. As soon as possible we will send the doc link to you. Please allow us some time for it.
We appreciate your kind patience.
Thanks
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Dear TheLineman,
Greetings from Bdthemes
We completed and published the OnClick Event documentation for you. We request you to check the documentation from here – https://bdthemes.com/knowledge-base/element-pack/adding-onclick-event/
Thanks.
Best Regards,
Hasib Ali
Support Engineer at BdThemes.
Hi,
I want to use ‘Custom Carousel’ with custom content.
I have created a new Template in Elementor and when I put ‘Custom Carousel’ module in the page and select the source as template the ‘Select Template’ field doesn’t show the template in the dropdown.
Please provide the solution.
Hello @GoloThemes,
We apologise for the inconvenience, As you facing a Elementor template issue. we would like to request you to updated Elementor and Element Pack Pro.
If this doesn’t work at all we would like to request you to create a support ticket here. https://bdthemes.com/support/We will check your site properly and fix your issue.
Thanks in advance.
Elementor and Element Pack Pro is updated and still the issue is there. I have shared the URL and login details on support@bdthemes.com please check and fix the issue ASAP. The email is sent from golothemes@gmail.com
Thanks for sharing your details. we are looking into it. We will provide you solution soon. We appreciate your kind support and patience.
Thanks in advance.
Hello @GoloThemes,
Hope you are doing great! We have solved your issue.
Thanks in advance.
Hello Bd team! I need to deactivate the plugin on a site I don’t have access to anymore, but your support page now requires an email to log in whereas I used to use just a username. So, I can’t figure out how to access my account as there seems to be no email attached to my purchase (according to your site). Can you deactivate it for me on your end possibly?
Solved 
Dear xybandit, Greetings from Bdthemes
Thanks for solving the problem on your own. You can manage your license issue from our BDThemes license management. Please create an account here on BDThemes with your purchase email. https://account.bdthemes.com/ Please follow the doc to remove the domain. https://bdthemes.com/knowledge-base/remove-a-domain/Please follow this and let us know if you face any issues.
Thanks Best Regards, Zillur Rahman Support Engineer at BdThemes.
Hello!
I have a two part pre-purchase question.
We offer to book a sports ground for minimum 1 hour and half an hour increments after that, for example 5 to 6, 6 to 7:30 or 7:30 to 10 PM.
Question 1.1:
Now suppose someone books the ground for 1 hour – 5 PM to 6 PM. And someone else wants to book the ground from 6:30 to 7:30. They shouldn’t see the timeslot to book from 6:30. So that the empty time between 6 PM and 6:30 PM is not wasted. They can book from 6 to 7 or 7:30 to 8:30 PM or even 10 to 11:30 PM. So that there aren’t any empty 30 minute slots which leads to revenue loss. Is there a feature which allows us to add some logic to the slot availability so that there are no 30 min gaps between bookings?
In other words, The time slot from 6:30 PM should not be available if a previous booking is for 5 to 6 PM. Only 6 PM onward slots should be available to book – for example 6 to 7, 7 to 8, 7 to 8:30, 7:30 to 8:30, 8:30 etc. Again, if there is a previous booking for 5 to 6, and someone books from 7 to 8:30, then the 9:30 slot should not be available to book.
I hope I was able to explain this.. if you need any clarifications, please ask.
Question 1.2:
In case the above functionality is not possible, could we charge the customers for that empty 30 mins between bookings if they want to book the 6:30 slot?
Say we charge $100 for 1 hour. Someone books 5 to 6 PM slot for $100. Along comes another customer and they want to book the 6:30 slot. Because the difference between last booking and the current booking they are trying to make is 30 minutes, additional $50 is added to their booking amount to make up for the empty 30 minutes. A note is displayed on the payment screen saying that additional charge for 30 mins payable or a separate sub-total row is displayed.
If they change the time to 7 to 8, the prices go back to $100.
Dear irisdigital, Greetings from Bdthemes
Thanks for asking a question and describing it with us.
We have a widget that works as a simple condition. We would like to request you to check our demo widget. https://demo.elementpack.pro/element/visibility-controls/Please check it and let us know. If this demo helps you.
Thanks in advance.
Thanks & Best Regards, Zillur Rahman Support Engineer at BdThemes.
