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I love your plugin but most probably I will remove it because there is no any response on your ticket system for 3 months now
Sorry for this comment its not for your plugin
hello, I have opened a couple of tickets on your support system (new one) and have not got any acknowledgement of the same. So not sure if the new ticket system is working. Should I use the old one? I just updated to latest version and now advanced heading widget is broken. The main heading title is randomly changing the text color. Help.
Hi, I am sorry to hear about it. Can you share your email address with us because we could not find any heading related support ticket in our support system.
Or send email directly support[at]bdthemes[dot]com
Plugin not upto date on codecanyon…..i downloaded the plugin and it says v6.2.0 and still says update is there for v6.3.0
Please update the plugin
Just update it, please check now..
Update 6.1 to 6.3. Custom Carousel doesn’t work now. With default content or custom…
Hi, If your Asset Manager turned on then go to “Element Pack > Others Settings > Click Save Button” again.
it’s risky… I’m going to disable this option. It would be nice to automate it. This is a big risk for users… Thanks for your help
We will fix this issue soon , I mean if user enabled any widget new optimize css and js file generate automatically.
We changed the domain paperco.com.br to marchadorespelavida.org.br, could you review my usage license to the email email@example.com?
Feature request, though this may not be the place for it. The ability to pull posts and custom post types from Multi-sites. Oh, also, The Events Calendar widget should have feature to show only featured events as well as events from categories etc.
Hi, Please submit your idea/request here: https://feedback.elementpack.pro/b/3v2gg80n/feature-requests/idea/new
First off. I love this plugin, it has a bunch of awesome features I’ve utilized on my site. I just noticed this yesterday. The Title Text in Image Accordion won’ format correctly no mater what I do. Also the preview within Elementor looks broken. See screenshot. https://prnt.sc/m94WHtJ1KvKr
Hi, Sorry for the late reply. Maybe there is any caching issue. Please go to element pack dashboard > core widget tab > then save settings. Make sure you turn on/off assets loading and also do the save for others tab too. I hope the problem will be solved.
By the way, I see the image accordion fine here on your website.
Yes, It’s working now. Thanks for your help.
btw, The Image Scroll widget, can you guys gives up the ability to use our own svg /png for devices? that would be sweet.
Sorry this options not available because there some css styles manipulation things that not possible automatically
But you can use our Custom device (we added in v6.4.0) that almost all things can customize.
There has been a critical error on this website.
on my site i updated to Version 6.2.0
I am sorry to hear about it. please update it to latest version 6.3.0
ok.. i have upgraded to version 6.3.0 and am still having the error.
I am sorry to hear about it. Please contact with our support they will check your problem and give a right solution for you.
I don’t have support. Please, where can I get the older versions?
You you don’t need it. please send your detail issue to support[at]bdthemes[dot]com
I want to remove license from the old site but I cannot register to your site eventhough my email is the same. It says The email address is not registered under this license.
I am sorry for the inconvenience, we found this email in your account: firstname.lastname@example.org try this email.
Navbar menu does not work on mobile, please add option to use same menu for mobile
Why not use our Offcanvas for mobile. Use navbar for desktop and Offcanvas for mobile simple
Hi, the 6.xx version broke my website after upgraded. I didn’t take any screenshot of the setting from last version. How can I fix that? I saw the articles but nothing works. Or how can I downgrade?
I am extremely sorry for it. But it should not, Please login your FTP then delete the “bdthemes-element-pack” folder from wp-content/plugins folder. then install again. I think when you tried to install the updated that time any files missed or broken.
Please remove my license from my other domain. Thank you.
Please login here: https://bdthemes.com/login/
How can i remove license from domain a.com and install it on subdomain.a.com
I have few presale questions please:
1-Do I have to buy elementor pro to make your element pack pro works? Or your pack can work with the free version of elementor?
2-If i have understood, in your element pack pro there are the free and the pro widgets (core+extensions) but not third party widgets?
3- After 6 months of support, I will be abble to have the update on your site for lifetime, but no more support except in case of renewal?
Thanks a lot!
Hi, Thanks for your comment. Here are your answers:
1. No it’s not mandatory to elementor pro but if you need more features such as dynamic tags so you need elementor pro. Otherwise, our element pack covers your all needs
2. No maybe wrong. It’s included a total of 137 core widgets + 24 extensions + 69 3rd party widgets and also you will get 300+ Ready Pages, 1800+ Ready Blocks, 300+Headers & Footers
3. Yeah you need to renew support to get support and automatic update from us but you can download the manual update from codecanyon account lifetime.
Hi. I want to know before purchase your addon, if Google Reviews widget is working and if your support is active? Thanks.
Hi, Sorry for the late reply. Yeah it’s working fine. But there some review limitation you can show only 5 latest review from google:
hello, question? what difference does it make to buy your product here or through your website?
Hi, Thanks for your comment.
You can buy any platform as per your license needs. for example if you need single license so codecanyone is ok but if need multiple license so you can buy from our website.
ok, thank you very much. The add-on buy it here or on your website is totally the same, includes the same widget there is nothing different ? only varies is the license for support and amount of web where it can be installed ?
Yes you are right
Custom skin in Thumb Gallery widget doesn’t work.it doesn’t show custom content section to add image and text.
Please update to the latest version
Hi, can u plz tell me how i can translate some items because using loco i couldnt find the search strings to translate ( SEARCH RESULT , NOT FOUND More Results)
Please update the latest version
I’m trying to use the plugin on a different site, I’d like to stop using it on my old domain but whenever I try to activate my license on the new domain it says it is already being used on a different site. Is there a way to change it from my old domain to the new one?
Thanks in advance.
Hi, Just free up your license. Please try your new website activation.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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