Author response

Dear alexander_djundi,
Greetings from Bdthemes

Thank you for your great observation and for sharing your opinion! We’re glad you’ve noticed the progress. We’ll definitely keep improving!

Best Regards,
Hasib Ali
Support Engineer at BdThemes.

Author response

Dear drei-kubik,

Greetings from Bdthemes

Thank you so much for your kind update! We're truly glad to hear about it and appreciate your 5-star rating. Your support means a lot to us!

If you need further assistance then please don't hesitate to knock us.

Thanks.

Best Regards,

Hasib Ali

Support Engineer at BdThemes.

Author response

Dear sasha,

Greetings from Bdthemes

Thank you so much for your updated review and kind words! We're thrilled to hear that our quick response and commitment to resolving your issues exceeded your expectations. It’s always our goal to provide the best support and ensure that you’re completely satisfied with our product. Your change from one to five stars truly motivates us to keep delivering top-quality service.

We deeply appreciate your trust in us and are here whenever you need assistance.

Thanks again for your support!

Best Regards,

Hasib Ali

Support Engineer at BdThemes.

Author response

Dear mickmail,

You can easily manage your Account and ​​License on the BdThemes Site:
Just follow the steps:-

1. Go to - https://account.bdthemes.com/login

2. After that, Register first with your purchasing email, then log into your account.

3. Now, you can see all the information about your products and manage them.

If you want then you also can easily remove your old activated domain to free up your license key from your Bdthemes account. Just follow the below screenshots of how to remove your domain. The screenshots are like a demo for you.

1. https://prnt.sc/S8S2Go-6In0Q

2. https://prnt.sc/YXpPDI8477eM

Element Pack is heavy because it has more than 280+ features, that's the matter. But everyone doesn't require 280+ features. We have a great easy solution to make it faster.
1. We have a Widget Analytics feature on the plugin dashboard, simply you can deactivate all unused widgets to make it faster.

screenshot - https://prnt.sc/NSK7auikd0Z2
2. By default our widget loads single CSS & JS files for the individual widget. In this case please use any kind of cache plugin to marge them on single files. But if you don't want to use the cache plugin and want to load a single file from Element Pack, we also have another great feature for this problem. We have the Assets Manager feature on our plugin to merge all files dynamically to single files. That's all.

Screenshot- https://prnt.sc/sbaRoMA3WtsI

That's the simple way to make Element Pack faster.

Thanks

Best Regards,

Hasib Ali

Support Engineer at BdThemes.

Author response

Hello @MaxxJatt,

“We are incredibly grateful that you took the time out to leave us a 5-star review.”
We really appreciate you being a customer and helping to share the word about us.

Also, we will share this with our team members to let them know to keep up the amazing work. We’re here for you anytime.

Have a great time!

Best Regards,
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com

Author response

Hello Kelenwa,



Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.



Best Regards,

Tauhid

Software Engineer at BdThemes.

support@bdthemes.com

Author response

Hello WEBMASTER4U,


We are extremely sorry to hear about that and this kind of inconvenience.




Normally, we respond within 1 business day. Actually, we couldn't find any ticket from you. Would you please create a support ticket once again here: support@bdthemes.com

I have already forwarded your request to our core developer team, They are always ready to support you. I hope they will investigate your issue and then solve it. So, please create a support ticket emergency here.

Thank you for sharing your issue.

Best Regards,

Tauhid

Software Engineer at BdThemes.

support@bdthemes.com