187 Reviews
Awesome experience, I am using it for multiple websites and their support is also very fast. Highly recommended
One of my Best purchase on Codecanyon. Not only is the Plugin Flexible, but also feature packed, customizability is topnotch and their Support? Excellent! Easily my favorite go to Plugin to extend the Elementor Page Builder plugin. Truly, there was no need for another Theme, the Rooten Theme that came with the Plugin is all I need. In fact, I found it more flexible to work with alongside the ElementPack Pro plugin itself. More of all in one package.
Thank you BDThemes for a wonderful product. God bless!
Author response
Hello Kelenwa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Best Regards,
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
Poor service and no good technical support
I sent you a message more than 3 weeks ago and so far I have not received a response from you!!!
Author response
Hello WEBMASTER4U,
We are extremely sorry to hear about that and this kind of inconvenience.
Normally, we respond within 1 business day. Actually, we couldn't find any ticket from you. Would you please create a support ticket once again here: support@bdthemes.com
I have already forwarded your request to our core developer team, They are always ready to support you. I hope they will investigate your issue and then solve it. So, please create a support ticket emergency here.
Thank you for sharing your issue.
Best Regards,
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
The plugin might be great, when it works, but for the last year, this developer has proven that they do not care to update their plugin in a proper and timely manner.
The problem with this, of course, is that THEIR plugin is ALWAYS taking the site down because it's not compatible with elementor's updates... Every single time
Author response
Hello twhiting9275,
We are really sorry to hear about it and for this kind of issue.
Which version do you using now Elementor and Element Pack of both plugins? make sure that. Actually, we haven't been able to give you a proper solution without investigating your site. I have already forwarded your request to our core developer team, They are always ready to support you. I hope they will investigate your issue and then solve it. So, please create a support ticket emergency here: support@bdthemes.com
Also, if possible knock our live chat agent to get a quick solution.
Thank you for sharing your issue.
Best Regards,
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
I don't get it. I have bought the product, I have licence and I after downloading plugin i am forced to buy it once again to use all features. Why to fck?
Author response
Hello dariuszman86,
We are really sorry to hear about it and this kind of inconvenience.
Actually, you have to install the plugin on your site first afterward, you have to activate the license key on your site.
If you have been to the (Lite and Pro) version of Element Pack both. No need to right now on your site for the lite version. Just delete the Lite version.
I think to solve your issues,
Even after that, if you face any challenges don't hesitate to contact us, here:
support@bdthemes.com
Our support team is always ready to solve your problem. We are here for you anytime.
Best Regards,
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
Definitely my first choice among Elementor addons.
Author response
Hello @ tomitos,
“We are incredibly grateful that you took the time out to leave us a 5-Star review.”
We really appreciate you being a customer and helping to share the word about us. Also, we will share this with our team members to let them know to keep up the amazing work. We’re here for you anytime.
Have a great time!
Best Regards,
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
by mhim 8 months ago
Recommended to buy.
Author update time to time.
Suggestions are welcomed by author.
Support is great. :D
Must have plugin :D
Author response
Hello @mhim,
“We are incredibly grateful that you took the time out to leave us a 5-Star review.”
We really appreciate you being a customer and helping to share the word about us. Also, we will share this with our team members to let them know to keep up the amazing work. We’re here for you anytime.
Have a great time!
Best Regards,
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
Author doesnt upload updated plugin to envato and plugin has new versions avaiable only if u extend your support.
Another thing is that you cant deactivate the plugin from a site and to activate it to a new site.
Author response
Hello Sidug,
We are really sorry to hear about it.
Fear Not!! If support is expired, you will get the latest version from your account. Just you have to download it manually from your account.
Also, we have already uploaded the new version on the codecanyon. You will be able to download it now.
You can remove the domain and activate the license key for another domain from your account. Please go to this link and manage your license key to activate or deactivate and domain remove.
Account Management System
Thanks for understanding.
Best Regards,
Tauhid at BdThemes Support
Fica o tempo todo perdendo as informações da licença e deixa de mostrar os componentes.
Author response
Hello msbojr,
We are really sorry to hear about it.
Normally, (Purchase Code) is the license key. So, you have to use the purchase code and purchase email address to activate the website.
Every client can activate the purchase code and use all pro widgets easily on their website. I hope you will get the solution if you follow the instruction.
Also, if you don't like our addon you can take a refund anytime, we offer a 30-day money-back guarantee.
Best Regards,
Tauhid at BdThemes Support
Once you install this on a website, it's theirs forever, there is no way to disconnect the plugin so you can reconnect it elsewhere, which makes this a complete waste of money.
Author response
Hello Personalfx,
We are really sorry to hear about it.
Normally, (Purchase Code) is the license key. So, every client can activate and deactivate on their website from our account management system.
I hope you will get the solution if you follow the instruction.
Please go to https://bdthemes.com/account/
Just register first then login into your account then you will be able to see your product all information and manage them.
Also, This video will properly help you: https://youtu.be/pnIRmngyEUc
#REMEMBER IT: You have to REGISTER FIRST then LOG IN to your account.
Also, if you don't like our addon you can take a refund anytime, we offer a 30-day money-back guarantee.
Best Regards,
Tauhid at BdThemes Support
no response, mayday mayday, customer support not responding
will respond after client give 1 star review
EDIT: i think it's too harsh to give this amazing plugin 1 star review just because of terrible customer support
Author response
Hi, Thanks for your feedback but sorry to say. We are on vacation and hope the support team will reply soon after the vacation.
I have got help with the plugin, they have a lot to do and it takes a little time to respond.
Author response
Hello @Krattarina,
“We are so grateful for your grate review. Thanks for sharing your rating with us.”
Also, we will share this with our team members to let them know to keep up the amazing support timely. We’re here for you anytime.
Have a great time!
Best Regards,
Tauhid
Support at BdThemes.
This is an excellent complement to any website in both features offered and performance.
Author response
Hello @ronincreativos,
"Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!" We’re here for you anytime.
Have a great time!
Best Regards,
Tauhid
Support at BdThemes.
