5177 comments found.
I migrated my the software to a new server, however forgot the password and email settings are from the old server, how can I get access back into the panel?
Hi, Please send an email from the Support page. Thanks.
There is a big security issue: When I disable the comment section in a project for a user, he can see in project Activity the comment what somebody wrote. this is big problem. So hiding for example the comment section makes no sense in the settings?
Hi, fixed it. If you need the patch now, please send an email from the Support page. Thanks.
Hello, I have a question about electronic invoicing. Do I need to use an API to make it work, or how do I do it? Thank you.
Hi, Please check this: https://risedocs.fairsketch.com/doc/view/72-generate-e-invoice-in-rise
is the source code & API provided, so we could develop minor own customizations & App integrations for our business particular workflows ?
Hi, You’ll get the source code but don’t have any API. You can create plugins for your features. https://risedocs.fairsketch.com/doc/category/5
Thanks.
Is it possible to limit the wiki and the knowledge database to groups, i.e. set rights? That would be really good.
It would also be important to be able to edit the fields of team members. We don’t need that many fields and would like to simply delete or deactivate them. But where?
Hey, where i can add a Label to a task? Cant find the settings. Thanks
Hi, Please check in the Tasks list page and click on the Manage labels button. Thanks.
Is it possible to have a crypto payment option at check out please?
Hi, We don’t have any plan for this. You can do it by adding custom plugin. Thanks.
I noticed a bug and an issue with the wallet feature.
Bug
Once an invoice has been generated, it is not possible to change a client’s default currency.
If you try and change a client’s currency from the system default, the currency symbol does not save:
This works for non paying clients but the symbol for the invoice total, and
the “payment received” amount in the client tab on the backend does not change.
Automatic currency conversion does not seem to be working after setting the conversion rate. For existing paying clients, it is not possible to select any currency other than the default currency.
Wallet Issue
Clients cannot select the wallet as a payment option.
Even when Auto Balance Invoice Payments is enabled on the backend, the client is still redirected to the payment processor to make the full payment.
The invoice payment should first deduct the available wallet balance, and only charge the remaining amount through the payment processor.
Hi, the client currency cannot be changed after an invoice is created to prevent data mismatch. Regarding the client wallet, it looks OK in the demo. Once you create an invoice and mark that as not paid, the wallet amount will be adjusted. Could you please describe when it’s not working? Thanks.
So, for example, when a customer goes to the store to purchase an item, their wallet balance should automatically be applied by deducting the amount from the total—but that isn’t happening here. The customer currently has no control over using their wallet. There should be an option at checkout to pay with the wallet, unless I’m missing a setting. As it stands, even when a customer has funds in their wallet, they can’t use them unless they contact us and we handle it manually.
We also found an issue with the mark as not paid, if that invoice is ever deleted by a admin mistakenly or on purpose the user is credited back the funds in their wallet. This should be looked into, even if that invoice is deleted the fund is already used. If they need to recredit they can add it to the wallet.
We also found an issue with the mark as not paid, if that invoice is ever deleted by a admin mistakenly or on purpose the user is credited back the funds in their wallet. This should be looked into, even if that invoice is deleted the fund is already used. If an admin needs to re credit they can add it to the wallet.
Hi, thanks for describing. We’ll check it.
I notice a new bug in contracts, when in contract and change to another template, and try open the pdf version of the contract it give a opps we’ve hit a sign error, please look into this. It’s not giving pdf for anything else than the default template set.
Hello, is it possible to add all payments to the invoice? I have clients who pay their invoices in four installments, and when I send the final invoice, the payments they made aren’t visible. Thank you.
Hi, If you want a single payment and distribute the payments to different invoices, you can do it using the client wallet option. If there is any payment visibility issue, please send an email from the Support page. Thanks.
It would be a great benefit for us if file previews within a project could also be viewed in a grid view. This is perfectly sufficient for images. Other formats, such as PDFs, DOCs, or videos, could be displayed as icons, similar to cloud systems.
Hi, We’ll add it. Thanks.
Hi, Could I insert an AI via plugging?
Hi, Yes. FYI, the AI integration will be available in RISE soon. Thanks.
Hello thank you,,, then, do you have an estimate time, because if that is the case, I would like then to contact you guys for an extended licenses or JV as i would like to push this product to my clients. But of course with the AI integration, OpenAI or Gemini is fine, but I will be using my own AI. Thank you and have a great day.
Any thoughts on this?
Hi, OpenAI and Gemini integration will be available in February. Thanks.
I installed the script, but the filters in the projects section are not visible to me as they are to you. Is it possible to make it like yours?
https://ibb.co/fG89yGJPHi, Please send an email from the Support page for your issues. Thanks.
The logo in the mobile menu can only be added as a favicon. Is there no option to make it horizontal?
https://ibb.co/5x2mkyyrI want to delete these. Is that possible?
https://ibb.co/mCRWGbvsIs it possible to limit this section? If dozens of lines of explanation are written, will they all be displayed this way?
https://ibb.co/KzxgFGTHLet’s say I have 5 employees. Is it possible to allow these employees to message only their own clients? That way, one employee can’t steal another employee’s client. Is it possible for each employee to communicate only with their own clients?
I want to hide the language section by default for my customers. Is this possible? My customers can hide it from their own panels, that’s not a problem, but I want this icon to never be visible for my customers. Is this possible?
https://ibb.co/nNCSGQfNWhen I try to translate the language sections into my own language, I get the warning “Oops, something went wrong!” and it doesn’t select the language.
Is it possible to translate the language names into my own language?
PLEASE WATCH THE VIDEO: https://drive.google.com/file/d/1sFaJL8LgrPRKZIjo__9i0jS2H7d4IU_1/view?usp=sharing
When a team member assigns a task to another team member, is there a way to remove the permission for the assignee to delete the task? I want them to be able to reject the task, but not delete it. Is that possible?
Because if they delete the task, it also gets deleted from the creator’s side. However, the person who created the task might need to reassign it to someone else when necessary.
There is no translation. Could you please help me translate this into my language?
https://ibb.co/39W6SzGFSir, this word is not in the language file. Please watch the video: https://drive.google.com/file/d/1qpzeYBctWOHP-2rRK2n6s6rz0KQmvNnf/view?usp=sharing
Hello,
I have been enjoying this software. Thank you so much. I have one issue i need to solve for my personal use. When I apply filters to the Expenses or Payments lists and then edit/save an individual record, the page refreshes and all my filter selections are lost. This forces me to re-select the same filter options repeatedly, which is time-consuming and disrupts my workflow.
Current Behavior: I apply filters (e.g., by date range, category, project) I click on a filtered result to edit it After saving changes, the page reloads All filters are reset to default, and I have to re-apply them manually
Could you please implement a way to preserve the filter state across page reloads?
King regards
Hi, Please send an email from the Support page. Thanks.
