8408 comments found.
Hi, I waited for Black Friday/Cyber Monday to buy the extended license, but the price is still the same $225. Are you not going to have a sale on the extended license?
Hey
The extended license sale will be live shortly. We will post an update on our X. https://x.com/kbrmedia
Hi, before your reply I had already purchased the regular version. What’s the best way to get a refund to buy the extended version?
Hey
If you got it recently (within 180 days) you can purchase the extended license and then request a refund for the regular license. You can also upgrade however you will need to reach Envato and that will take some time but the promotion might be over till then. It ends on Dec 5th (ET).
I also noticed that the meta image is not being saved correctly. The favicon works fine — I can already see it in the browser — but the OG image still displays the default platform image instead of the one I uploaded for the bio page.
Could you please assist with resolving this issue? Thank you.
Hey
I will check this out.
Tnx
Could you please advise on how we can resolve this issue? Thank you.
Hello
Can you open a ticket so I can check this?
No i dont have support plan
Hey
It is okay you can still open a ticket and I will review it.
32722
Dear I find a big problem on header of your script. Title problem. I explained below.
The site title setup needs to be like this: Main Site Title: MyURL
Site Tagline: URL Shortener, Branded Short Links & Analytics
These two should be combined and displayed together in the browser tab/page title like this:
MyURL – URL Shortener, Branded Short Links & Analytics
Meaning: the site name should come first, then a hyphen (-), and then the tagline. Please configure the system/theme so that Title + Tagline = Full Page Title is shown exactly in this format.”
Please give me solution & fix it as soon as possible & give me update
Hello
That is not problem. That was intended. It is actually better for SEO.
Ok, Please solve it next update & tell me where from i solve it now?
Hey
Send me an email and I will send you the file to change but I don’t have plans to change because the way we made it is better for SEO.
After a client creates an alias, how do I prevent them from editing it?
Hey, is there a discount for an extended license?
Hello
You will need to a small customization for that. If you disable custom alias for all plans then they cannot edit the random alias.
Yes we will be having a promo for extended on Monday.
If I buy it, would you configure it for me? Would you set up a way to regulate this by plan?
Hello
We are able to help you with the installation. Send us an email via https://codecanyon.net/user/kbrmedia when you are ready.
Please recheck this ticket : #32641
Answered.
Please recheck this ticket…. i disable cloudflare temporarily
Hey
Checking tickets right now.
Hello, do you have a mobile first theme/template?
Hey
The script is fully responsive so it work on both mobile and desktop.
yes its responsive but not “mobile first”...
Hey
A mobile app will be released soon.
that sound good 
Soon means this year?
Hey
Most likely. I have started working on it again after taking a break and will try to get it done.
Hello, KBRmedia I have a question. I want the links added in the header and footer and those added by the user in the bio pages to open in a new tab. How can I do that?
Hello
At the moment the only way is to manually edit theme files. What I recommend is to create a child theme and change the code the appropriate file. The menu is in partials/main_menu.php and footer is footer.php in the same folder.
Please added this type promo banner: https://drive.google.com/file/d/1NtpAfVc6zUWdELJPKkZp93e0xWr3OQwX/view?usp=sharing
Hey
Noted
I told you about this feature 3 months ago but you haven’t added it yet.
Hey
We take all recommendations and implement popular ones.
Adding the promo banner feature would really help with marketing efforts. Please prioritize adding this when possible. Thanks!
Adding the promo banner feature would really help with marketing efforts. Please prioritize adding this when possible. Thanks!
Hey
Already on the todo list. Might add it in the next update.
Hello developer, I know you’re very busy with the requested projects, but if you have some spare time, could you take a look at the Mercado Pago payment plugin? It’s not activating the plans after payment. If you could add the option to pay with Pix, that would be even better.
Thank you for your dedication to the project.
https://i.postimg.cc/gj5VrkRs/Pagamentos.pngHello
Have you setup the webhook correctly? Can you open a ticket so I can check this?
Yes, if you’re referring to the Mercado Pago webhook. The payment was confirmed on Mercado Pago, but the plan was canceled on the website.
My support has expired.
Hey
That is weird. Let me check this out.
Does this system have an app, and can I add money to my Google Wallet? Does the extended license come with MercadoPago?
Hello
It does not have an app at the moment but we have support for MercadoPago.
Does the extended license have any promotions? I’m from Brazil, and here each dollar is worth 5 times our currency. Do you have any promotions on the extended license? And does this system have PWA?
Hey
Not yet however we will have a 3 day promotion soon.
Hi Josh,
I hope you’re doing well. I understand you’re busy, but I wanted to share an important enhancement request for a future update.
To better align with Google’s EEAT guidelines, it would be extremely valuable to have a built-in feature that allows adding an author name, author image, and author description within blog posts. This functionality plays a key role in improving credibility, expertise, and overall content trustworthiness.
If possible, please consider including this feature in the next update. It would be highly beneficial for users who are focused on optimizing their content for search visibility and compliance with industry best practices.
Thank you for your time and consideration. I appreciate all the work you’re doing.
Best regards,
Durjoy Kumar Biswas
Hey
Noted. Had another customer suggested this feature so I will add it
Okey thank you
When will you add this feature? Can you do it in the next update?
Hello
Already added in upcoming version.
ok thank you
Thanks for confirming that the author info feature will be included in the upcoming version. Could you please let me know when this update is expected to be released?
Thanks for confirming the author info feature in the upcoming version. Adding blog and author schema for AI visibility would be very helpful as well.
Could you also let me know the expected release date?
Hello
The update will be released in the first week of January after holidays.
The script has been successfully installed and your admin account has been created. All you have to do is to go to your main site, login using the info below and configure your site by clicking the “Admin” menu and then “Settings”. Thanks for your purchase and enjoy!
And when I go to my website, it wants to take me through the whole setup and install progress again! What the heck is going on!
Hey
That happens because the permission for the file “config.sample.php” is incorrect. You need to manually rename to config.php as the script does not have the permission to due that.
Okay, now the site just goes to a 500 error. I’ve read through the comments and did a few things such as change cloudflare settings and even tried my own ssl cert and this just doesnt work. what is going on??
Hey
Did you also change the permission for the “storage” folder? Seems like that folder is not writable. Can you open a ticket at https://gemp.me/support with FTP info so we can help you setup?
I use a vps, no FTP. I even changed all files to 777 permission and its still not working!
Hey
You need to assign a www-data ownership to folder. Run
chown -R www-data:www-data PATH/TO/SCRIPT
this is one of the first things I did when adding the script to my server. Still not working.
Hey
There is a permission issue on the server and that is causing the error 500. Please open a ticket with FTP info at https://gemp.me/support so I can help you or send an email if you want to do a quick meeting.
I get this error when downloading a QRCode I created:
https://mydomain.us/qr/104a7bf5/download/png/1000 might have a temporary problem or it could have moved.Error code: 500 Internal Server Error
Hey
That happens if you have the old version of ImageMagick. You need version 7.1 with RSVG for faster processing and correct conversion to other formats. If you have version 6.9 and cannot upgrade, you can disable ImageMagick in the admin panel > QR settings.
Thanks
CW 43: “Huge release incoming: New SaaS theme dropping this week!” CW 44: SaaS theme is done! Release happening this week. Totally. CW 45: By the end of the week: new SaaS theme, new plugin, and a script update. All at once. Trust me. CW 46: Alright, for real this time—everything is getting released this week. CW 47: Status: Still nothing released. But next week for sure!
Hey
I have already submitted the plugin and it is currently under review. I will submit the theme today and the update will come by end of the week.
Does the API allow you to shorten a domain with a selected domain, or does only iframe allow you to set the domain in which the link is shortened?
I don’t see an option to select a custom domain in the API documentation.
Hey
You can choose which domain to use.
is SAAS is supported in regular license ? Will updgeade to extended license in future
Hey
You need an extended license as per Envato’s license terms. You can start with a regular license and upgrade later but you don’t have access the SaaS modules.
Hello,
Please solved this problem quickly: #32641
Hey
Answered.
Will the update come today or next week?
Hey
I have already submitted the plugin and it is currently under review. I will submit the theme today and the update will come by end of the week.
Please share the link with me after the plugin and theme are published.
Hey
You will see it on Codecanyon and we will send an email and post on X. I don’t why it is taking so long to get approved.
ok i’m waiting
Why are plugins and themes taking so long to publish?
Hey
I have no idea. They keep asking questions and it takes 1-2 days for the to respond.
https://www.awesomescreenshot.com/image/57578679?key=73b6c4a2fefee8fec993523b90636b73Can you tell me how much this plugin costs and what features it has?
Hey
The cost will be $30 and here is a list of features:
Full support ticket lifecycle management Multi-status ticket workflow (Open, Pending, Resolved, Closed) Priority-based ticket classification (Urgent, High, Medium, Low) Category-based ticket organization Agent assignment and workload management Threaded conversation system Customer rating and feedback system OpenAI GPT integration for reply generation Custom fine-tuned AI model support AI-powered text rewriting and improvement AI ticket summarization Real-time dashboard with key metrics Agent performance tracking Unlimited custom fields Unlimited ticket categories Saved reply templates Customizable email templates Responsive design (mobile, tablet, desktop) Contact messages management
AW thanks and When will the new theme come out?
Hey
It is still under processing so maybe this week.
Hi, I currently have a script running on mydomain.xx, and I want to move it to a subdomain, xx.mydomain.xx. What’s the simplest and cleanest way to do this?
I would also like to know if it’s possible to keep generating short links so that: • all existing links (created on mydomain.xx) continue to work • but all new links are generated from the new subdomain (xx.mydomain.xx)
The reason for the move is that I plan to install WordPress on the main domain, so I need to relocate the script to a subdomain.
Thanks in advance!
Hello
Unfortunately if you install WordPress on the root domain, all short links using mydomain.xx will stop working because WordPress will try to resolve these instead of the script.
I want to buy the script. Do you have a Black Friday discount?
Hey
Yes we do.
