8408 comments found.
Hello Josh,
Your script looks amazing. I checked your demo but I still have some questions. Apologies if these have been asked before.
In regard to the Extended license:
1) Can I completely white-label the site? In other words, can I use my own business name and logo throughout the site, its documentation, emails, etc.?
2) If I buy the Standard license today, can I pay only the difference when I upgrade to the Extended license later?
3) In case I modify the script, how does the upgrade to Extended work? Do I just need to replace the license? Or do I need to replace the entire script?
4) Do you have a customer-facing user manual that I could white-label with my own brand and logo?
5) How difficult is it to customize the site’s look and feel? How can I change the name “My Channels” to “Tags”?
6) In addition to tracking clicks, does your script track conversions and ROI, as well? For example, can your scripts tell us not only the number of clicks a link has produced, but also the number of sales or leads it has generated?
5) Do you have a screenshot or video showing how aggregate statistics work in a “Campaign”? Can it tell you which links generate the most clicks and the highest conversion rates (ROI) within the campaign like what’s shown in an example below? A comparison chart would be nice, too:
- Email blast: 2,341 clicks (26% of the total in this campaign) → 47 sales (2% conversion) - Instagram story: 1,823 clicks (21%) → 12 sales (0.7% conversion) - SMS to subscribers: 934 clicks (12%) → 89 sales (9.5% conversion) <—Most effective - so on
Can a Campaign do this? If not, any plans to add this feature? It’d make Campaigns much more insightful, I believe.
6) Can you share 5-10 examples of successful SaaS businesses using your script? (URLs of live sites)
7) Do you have a roadmap for this script that we can see?
Thank you very much.
Hello
1) Of course. The script is designed for you to easily upload your logo and use your own site name.
2) Yes. You will have to contact Envato directly to upgrade
3) Yes it will work
4) The script contains instructions for various feature. We don’t have a user guide per se however you can review our documentation at https://gemp.me/docs and write your own docs.
5) It is relatively easy however you still do need some knowledge in HTML/CSS and some base knowledge in PHP. For strings, you can use the built-in translation system to change the words.
6) Not at the moment however you can implement conversion pixels.
7) Here is a sample screenshot for campaigns: https://www.awesomescreenshot.com/image/57494158?key=60e0c49f1ab6589564bdd28bfdacce94
8 ) I can’t share it here however you can reach out to me directly
9) Yes we do but it is reserved only for customers.
Hope I answered your questions
Hello, I bought the standard license yesterday. I would like to get the extended license instead. Can I please get refunded for the standard license so I can buy the extended license?
Hello
Yes you can. To upgrade the license by paying the difference you need to contact Envato directly and they will arrange for you to pay the difference.
Please solved this problem quickly: #32641
Hey
Checking it now.
I have answered your question, please check and solve it.
Hey
Okay
ok please check
Hey
Will check
why you dont solved this problem??
Hey
Your problem is caused by something on the server. I tried to find what is the cause but couldn’t. It might be something with webuzo or cloudflare. It is not an issue with the script. I will still check to see what I can find.
Please check then update me
Hey
Will check shortly.
"By default, we will use the Gravatar associated to your email. Uploaded avatars must be square with the width ranging from 200-500px with a maximum size of 500kb.
>_ Error 500
The page you are looking for is not available at the moment.” Any suggestions as to what it may be? Thanks!
Hey
Go to admin > settings > upload settings and check the file list for avatar, it might say Array. If that is the case, remove that and jpg,jpeg,png
Thank you brother, that worked. I appreciate it!
Hello KBRMEDIA Team,
I had installed the script quite some time ago for testing purposes on a different domain. Since that test installation was later removed, I would now like to use the script again with a new domain.
Could you please guide me on how to proceed with this?
Thank you!
Hey
You just need to change the site url in settings if the new domain is on the same server. You will also need to send us an email with your purchase code to reset the domain association.
Josh, could you add the option to limit the number of custom links a user can create based on their plan in the next update? This is a valuable feature, but there’s no way to limit it based on the plan. Look: https://prnt.sc/3KeeUsP-2KO4
Hey
Yes. I will add that soon.
Hi, I want to buy the Extended License, when will you have a discount for it?
Thank you
Hey
Maybe during Black Friday 
Subscribe to our newsletter or follow us on X.
Hello,
When you can, check Receipt #1096-5093 Thank you
Hey
I send you an email last week but did not receive a response. I sent you one today as well.
Hey
I just received your email today and have already sent a reply.
Amit-BiswasQ1. You can direct upgrade in your panel. Q2. Read support page. Or inbox me if you need help.
Q1. If I buy the Regular License and activate the script, can I upgrade later to the Extended License?
Q2. I’d like someone from your team to install this script for me. Could you please let me know the cost?
Hello
1) Yes you can.
2) Yes we can. You can order installation via: https://gempixel.com/checkout/installation
Dear KBRmedia Team,
I hope you are doing well.
I wanted to share some honest feedback as a extended user of your script. For the past several weeks, I’ve been informed that the next update will arrive “next week,” but unfortunately, this has been repeated for over 5–6 weeks without any actual release. This kind of delay and unclear communication can affect user trust and overall brand value, which I believe is something you wouldn’t want to compromise.
Additionally, support response times often take 3–7 days, and major updates seem to come only every couple of months — even then, the updates usually don’t bring any significant improvements. I truly believe your product has great potential, but maintaining consistent updates and transparent communication is essential to keeping your users satisfied and confident in your service.
Please take this message as constructive feedback from a loyal user who genuinely wants to see your product grow stronger. I hope the team will focus on improving the update frequency, communication clarity, and support response time in the coming weeks.
Looking forward to your response and hopefully some positive changes soon.
Warm regards, Durjoy Kumar Biswas
Hey Kumar,
I understand. A lot has happened in the few weeks that has delayed many of our projects. As for next, we will be at work and release many unfinished projects. We will also release a few things this week starting with a cool plugin that will help site owners.
I need to move the website from one hosting to another hosting, can you help me with that?
Hey
Yes we can. We have a guide on how to do this at https://gemp.me/docs#migrate however if you need us to do it, please contact us.
Getting Fatal Error after trying to update the script:
``` Fatal error: Uncaught Error: Class ‘Gem’ not found in /home/u636911002/domains/example.com/public_html/core/functions/core.php:186 Stack trace: #0 /home/u636911002/domains/example.com/public_html/core/GemError.class.php(49): appConfig(‘app.log’) #1 /home/u636911002/domains/example.com/public_html/core/GemError.class.php(75): GemError::logger() #2 /home/u636911002/domains/example.com/public_html/core/GemError.class.php(87): GemError::log(‘Composer detect…’) #3 /home/u636911002/domains/example.com/public_html/core/functions/core.php(103): GemError::exception(256, ‘Composer detect…’, ’/home/u63691100…’, 24) #4 [internal function]: GemError(256, ‘Composer detect…’, ’/home/u63691100…’, 24, Array) #5 /home/u636911002/domains/example.com/public_html/vendor/composer/platform_check.php(24): trigger_error(‘Composer detect…’, 256) #6 /home/u636911002/domains/example.com/public_html/vendor/composer/autoload_real.php(25): require(’/home/u63691100…’) #7 /home/u636911002/domains/example.com/public_html/vendor/autoload.php(25): ComposerAutoloaderInit56084114163d0 in /home/u636911002/domains/example.com/public_html/core/functions/core.php on line 186
Fatal error: Uncaught Error: Class ‘Gem’ not found in /home/u636911002/domains/example.com/public_html/core/functions/core.php:186 Stack trace: #0 /home/u636911002/domains/example.com/public_html/core/GemError.class.php(49): appConfig(‘app.log’) #1 /home/u636911002/domains/example.com/public_html/core/GemError.class.php(75): GemError::logger() #2 /home/u636911002/domains/example.com/public_html/core/functions/core.php(115): GemError::log(‘Uncaught Error:...’) #3 [internal function]: FatalError() #4 {main} thrown in /home/u636911002/domains/example.com/public_html/core/functions/core.php on line 186 ```
Hello Please upgrade your PHP to 8.2 and the login to your admin panel then run https://yoursite/update to update the database manually.
php issue solved, but how to update the database manually?
Hey
Just login as admin then type https://YOURDOMAIN/update and click on update
Hello,
I need to extend the Splash Page option (currently available only for the ShortLink feature) to also be usable for the BioLink and QR Code features.
This is a critical requirement for my monetization strategy:
Our Plans:
Plan 1 (Free): Completely free and unlimited access to all features (BioLinks, QR Codes, etc.) in exchange for displaying advertising.
Plan 2 (Paid): Allows users to remove all advertising from their links and pages.
The Issue: Users create their BioLink/QR once and never return to the site, which causes us to lose all ad revenue from them.
Note: The links for all three features are already functional/shortened.
Monetization Need: The Splash Page is necessary to display the advertising (for free users) or promote the ad-free upgrade (for paid users) before the final redirection.
Implementation: Since the Splash Page function is already coded for ShortLinks, extending this existing feature to BioLinks and QR Codes should be a quick implementation.
Please confirm if this can be added to the next update. Thank you for your quick support.
Hey
You can already create ads on the splash page and it will be shown only for free users. You can also display ads on the bio pages.
Thank you for your response.
However, I am unable to find the options you described for the BioLink and QR Code features.
You mentioned: “You can already create ads on the splash page and it will be shown only for free users.”
This “Splash Page” option appears to be only available for the “ShortLink” feature, and not for BioLinks or QR Codes. I have thoroughly checked the BioLink page settings, and there is no option to activate a Splash Page.
Proof of Testing:
Could you please verify this? I created a secondary “Free” account specifically to test this:
BioLink URL: https://la.bio/LxOruwsAtw QR Code File URL: https://la.bio/content/qr/f516a0be1762273576VMzjKY.svg (This QR code points to the BioLink above).When I access the BioLink (either directly via the URL or by scanning the QR code), I am redirected directly to the BioLink profile page. No intermediate Splash Page (with or without ads) is displayed.
My original request was to extend the “Splash Page” function (which already exists for ShortLinks) to these other two features (BioLinks and QR Codes). Could you please confirm if this is possible or if I have missed a setting somewhere?
You also mentioned: “You can also display ads on the bio pages.”
I cannot find this option either. Are you referring to the ad spots that the admin can define in the general settings? If so, my goal is different: I need an intermediate page (Splash) before reaching the BioLink page.
Secondary Issue: Anti-Adblock
On a related note, I noticed another issue on this same “Free” test account.
I have enabled the “Anti-Adblock” function in the admin settings. However, when I log into the “Free” account’s dashboard using a browser with an active ad blocker, I can access it without any issue. No pop-up message informs me or blocks me; the anti-adblock feature does not seem to be working.
Could you please look into both of these points? The Splash Page for BioLinks is a critical part of our strategy.
Thank you for your time and assistance.
Kind regards,
Hello
1) The splash page is currently only available to short links. For bio pages, it is a bit more complicated. At the moment you can display ads on Bio Pages from the advertisement module: https://www.awesomescreenshot.com/image/57438932?key=3b9e4948911aac7abdffe051866f9be2
2) Anti ad blocker only works on the splash page. We did not enable it on the dashboard because that is not very professional. If you want to enable it on the dashboard, send us an email and we will tell you how.
Where can I disable the short link function? Unfortunately, users are misusing this function to link to phishing scam websites.
Hey
You can create plans and set it to 1 link. We will soon introduce the ability to disable the link system completely.
When I try to create a QR code with a pre-made logo, the icon isn’t displayed. It seems like the icon file can’t be found!
https://drive.google.com/file/d/1xZNW0PLZ48eN37w62K1LPZbSnY8afOxQ/view?usp=drivesdkHey
That has been fixed. We will release the fix this week. You can contact us so we can send you the file for a quick patch.
Hey,
Please check this website: https://drive.google.com/file/d/1Ysyp0wgCiV8KQ_EmEdd6hrhonIwmZ6eI/view?usp=sharing Website Link: https://onelinkly.com/ I want our website to be super fast just like this one — both in terms of loading speed and performance optimization. Please analyze what improvements we can make (e.g., script optimization, caching, CDN setup, or code cleanup) to achieve similar speed. Let me know what steps or updates are required from our end to make it happen.
Thanks! Durjoy Kumar Biswas
Hey Kumar
I will check it out.
please check and reduce loading time
Hey
Checking
#sonjammy238You need create a Database and User in panel first. Going to Premium URL Shorten Help page for more details.
Explain this feature:
You can use Google Translate to translate strings by clicking on Auto but it is not guaranteed as Google can block the request if it detects an abuse. You should not use this feature too quickly. We highly recommend you to save the form at each 10-15 mins in order to prevent data loss.
also explain 10 mins prevent data loss
Hey
Normally you need to use an API key to translate via Google ($$) however there is a free way to do this but if you translate too quickly Google might block the request. We recommend saving the form as much as you can so if something unexpected happens (like browser crashing), your translations would not disappear.
this form not working properly. some text translate and some text not translate.. how to solve this problem>
Hey
As far as I know, there are no bugs with that form. Only might be due to low php config for max_input_vars. Make sure it is at least 3000
On the share button of the bio page – where is ‘Share on Instagram’ link?
See screenshot:
https://prnt.sc/kSoZcvzPthBzHey
You can’t share on instagram as they don’t have a timeline. You would have to post manually on instagram.
