There are no restrictions preventing other countries from accessing my site, and the link is functioning properly for me. I have tested the link using VPN connections from various locations worldwide without issue.

Here are the results from testing sites:

1) https://prnt.sc/8Zm4IQIcAp3R

2) https://prnt.sc/rWRTcVoXUnI8

3) https://prnt.sc/6Z0uKxmNlZjv

4) https://prnt.sc/YreGeYVtvh9j

Best Regards,
Victor

Hi rguyden

We tried a couple more times today, and the site opened after a long loading time. We noticed that you are using the LiteSpeed caching plugin. Try fully turning off the caching and clearing it on the site, then update the filter set. Pay special attention to the object cache, which can potentially cache queries across all pages, causing the filtering to stop working with cached queries.

Best Regards,
Victor

Hi marketingEF

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Best Regards,
Victor

Hi! I already sent the credentials. I also have some servidor details here, CURL was already enabled: https://cursos.espanhafacil.com/php.php

Hi marketingEF

We have installed the plugin on the site, but we haven’t turned it on yet since we do not have FTP access to restore the site if it goes down with a fatal error.

Before activating the plugin, please make changes to the wp-config file to enable the debug log, so it will record any errors that occur during activation, and we can check those logs afterward to see the root of this issue.

Best Regards,
Victor

Hi,

ok, if I understand correctly, the filter tries to match the current query params and if works, it applies the filtering?

The thing did change between resaves is md5 value of wp_filter_query and copying the value from fixed to broken site immediately fixes the problem. But what changes could cause this? Modification of posts per page? Installing/removing plugins? Adding/removing taxonomies (attributes)? Bulk editing products? I was under impression that the plugin doesn’t need maintenance …

Best regards

Hi ideaz_agency

Any global modifications to the queries that can be caused by custom code applied via hooks, language plugins like WPML/Polylang, or user membership plugins, which often alter the queries to remove or add something, resulting in a completely different query hash.

Usually, if you have a page with products and use, for example, a translation plugin that modifies the query, you can update the filter set once, and it will continue working. Since it is a one-time change.

But if the query is constantly being altered based on some type of dynamic changes, you will need to adjust the filters to match those changes, as the query hashes will be different.

Best Regards,
Victor

Hi, thank you very much for the clarifications. Best regards

Hi EstudioIII

Thank you for choosing Filter Everything PRO.

Either object caching or the wrong query is selected to be used for filtering in the “What to filter” section.

Additionally, you can send the credentials to the wp-admin dashboard following this document so we can check it.

Best Regards,
Victor

Hi henrischwarzmann

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please attach the link to the exact page where the mobile button is not working as it should.

Best Regards,
Victor

Hello Victor,

Thank you for your quick response. I’m currently working offline on my site, so you can’t reach it from the internet. I will try myself again, and if I’m not getting it to work, I will make a live session and message you again.

Best Regards, Henri

Hi Henri

Sure, please let us know the results.

Best Regards,
Victor

Hi gravitemedia

Thank you for choosing Filter Everything PRO.

It is important to keep in mind that the License key and CodeCanyon purchase code are two different things.

Please use incognito mode in your browser!

In order to set the License key for the Filter Everything PRO plugin, simply head to Filters -> Settings -> License and click the “Get your License Key” button.

It will take you to a new page where you have to log in with your Envato credentials (with an account where you have purchased the plugin) and obtain your License key.

Best Regards,
Victor

Hi gvelchev12

Please check those two pages about the SEO rules:

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor

Thank you. We have checked the site and selected the correct category page with the required post list in the “Where to filter” section, and everything appears to be filtering correctly now. Please verify it on your side.

However, using a horizontal layout in the sidebar is not the best approach, as the filters will be squeezed.

Best Regards,
Victor

Thanks a lot Victor. Do you know why is not possible to filter for my custom field “docenti”?

See video: https://sharing.clickup.com/clip/p/t762976/e0b92d56-712d-45be-9d54-ab57b3fc634b/e0b92d56-712d-45be-9d54-ab57b3fc634b.webm?filename=screen-recording-2025-11-14-16%3A06.webm

You used the wrong meta key; it is not docenti, it is docente. We created a correct one in the same filter set so you can check it now.

Best Regards,
Victor

Hi Victor

I already did Thanks!

We have checked the site. The filter named “Voorraad” was completely deleted as it was broken, possibly due to being cached by a caching plugin. However, there were no URL prefixes set for it in Filters > Settings > URL Prefixes. After deleting it, we cleared the cache on your site via the Rocket plugin and created a new filter with a different prefix; it now seems to be working. We also enabled the counters during testing to ensure everything is displaying correctly, and it appears to be functioning properly. Please check it.

Additionally, we checked the prefix for another filter in a different filter set. If you go to Filters > Settings > URL Prefixes, you will see two filters with the fe_ prefix. These are the ones we modified, as they were conflicting with existing slugs on your site.

Best Regards,
Victor

Awesome Victor, and very fast support response! Thank you for your help.

Hi sletout

When you create a filter in the filter set, you can choose a view option: https://prnt.sc/UuNPYJF9AkPG

The two options that allow selection of only one filter at a time are Radio and Dropdown.

Best Regards,
Victor

Hi raitraak

Thank you for choosing Filter Everything PRO.

Please try it in incognito mode; this is a very important step. It should fix the issue by providing a key after logging in.

Let us know if it helped.

Best Regards,
Victor

Worked, thanks!

Hi CFOosthuizen

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please attach the link to the exact page where the filters are not working correctly, so we can set up a working example.

Best Regards,
Victor

HI Victor, I send you a PM

We have checked the /products/ page, and everything seems to be working correctly. If you do not want to hide filters during searching, you simply need to set them to always display in the empty terms settings.

However, if you select a filter term that has only one product, the rest of the filters will display available terms based on the currently displayed products.

Regarding the WP query, the one that filters your posts is the correct one. It can be confusing because WordPress doesn’t provide any IDs or descriptions for the queries, which is why you see a list of queries without knowing which one to choose. The only way to determine the correct query is by testing to see which one works for filtering your products.

Best Regards,
Victor

Hi Mohhamed Ali

but on my own setup the plugin conflicted with my existing configuration and I couldn’t get it to work as needed

We are sorry to hear that. Can you please provide more detailed information on what exactly was conflicting?

In general, a refund is possible by submitting a form through the account where the plugin was purchased and waiting for a response. Please note that the support team does not handle refunds. Furthermore, we have no control over the refund team and cannot speed up the process or influence it in any way.

Best Regards,
Victor

Hi Victor.

It was conflicting with functionality, we wanted it to be related to attributes and Modifiers, but was conflicting with our custom code logic.

Can you please provide link to the form? I am unable to locate.

Thanks

Hi Mohhamed Ali

In general, the filter is working with the product attributes, but we are not exactly sure what you mean by the modifiers. Do you mean some custom code altering certain attributes, or taxations, etc.?

As for the form, we are not sure ourselves where exactly it is. This is strictly related to the marketplace itself, and as a support team, we have never come across it, as we only provide support related to the plugin, not the marketplace, as it has its own support team. However, it should be documented in the Envato documentation. So we’d recommend checking it there.

Best Regards,
Victor

We have checked the site, and that is absolutely normal and expected behavior.

When you are on the shop page, choose the filters, and then go to the language switcher, the language switcher simply uses the link that sends you to the base page in another language.

You can try to customize the language switcher so it uses the currently selected filters, etc., but that is not connected to the plugin’s functionality. This is related to the language switcher’s functionality and the type of links it uses. Our plugin does not influence it in any way, as doing so could cause many issues, especially leading to 404 pages, and so on.

Best Regards,
Victor

Oh, that’s strange, because when I have product categories in different languages and I switch categories, I end up on the category page… As I see it, the SEO page created by the plugin is a full-fledged page, and it seems logical that if it has a translation, the user should be redirected to the translation of that page, not to the store page.

You can direct this question to the translation plugin support and ask how you can modify the language switcher so that it respects the current URL with the filters, changing only the base page URL for another language while keeping all other parameters, such as filters, intact.

Best Regards,
Victor

Hi adminweb16

Thank you for choosing Filter Everything PRO.

You can simply install the PRO version and activate the license in the Filters > Settings > License tab. Instructions for the license key can be found here: https://filtereverything.pro/resources/license-key-issues/

After you make sure everything is working, you can deactivate the Free version and delete it. Just make sure not to delete it before installing and activating the PRO version, as deleting it beforehand will remove all of the filters.

Best Regards,
Victor

Hi acss12

Thank you for choosing Filter Everything PRO.

At the moment, you can decrease the step value to a lower one. There is currently a small bug that will be fixed in future updates. It is related to the fact that when the step values are much higher than the maximum allowed, they can be rounded to either a smaller or larger number, and in this case, it appears to be rounded to the smaller one.

Best Regards,
Victor

Hi Victor, thank you for the reply. it would be great if it automatically goes to the next increment (in my case 55000).

I would also like to ask if it is possible to have a greyed out or unselectable select box when there are no terms available. For example in my case of the 3 cars, have 5K. 16K and 54.9K, if I slide the KM range to be 31000 to 40000, there are no results, and the select box displays as N/A. Is it possible to keep the select box with a message inside maybe? It looks strange to me that the whole select box disappears.

For such cases, we have an option to hide empty filters in the filter set. So, if all terms are empty in the filter at the moment, it will be hidden automatically.

Best Regards,
Victor

Hi James

That’s a very good question. Please submit a request to the Envato support team about it, as many users have encountered the same message. The more requests they receive, the faster they are likely to address and fix them on the marketplace.

Until then, you can send the data directly via email: filtereverythingsprt@gmail.com

Best Regards,
Victor

Hi mykolas9

Thank you for choosing Filter Everything PRO.

We are not sure what type of cache or hosting is used on your site, but if the issue is resolved after clearing the cache, it means that caching is responsible for the problem.

You can check the caching settings and configure them so that queries on filtered pages and similar elements are not cached, to prevent breaking the page. Most likely, the cache is trying to store everything, including JS files, which causes simple crashes because the functionality no longer works dynamically as it should.

For example, we once had a case where the caching was so aggressive that it even cached the filtering widget itself. Even when the plugin was turned off, the widget with the filters was still displayed, causing major issues and errors, as if the cached version was trying to function without the plugin being active.

Best Regards,
Victor

Hi James

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please send the links to the pages where you are trying to display the filters so we can set up examples on them.

Best Regards,
Victor

Hi lovesfootballuk

We have tried to use the credentials to check the site; however, the credentials are not working. Please check them and send the correct password and username via PM: https://codecanyon.net/user/fe_support

Best Regards,
Victor

Hi kkohler007

The answer was provided in the previous request, as this is the same duplicated request: https://codecanyon.net/comments/31805897

Best Regards,
Victor