5177 comments found.
When adding a new lead and then clicking “Edit,” the custom fields and the client’s phone number do not appear for editing.
In Kanban view, the lead does not appear for its assigned manager.
The lead form currently has no field for the client’s email address — please add this as an option.
We also need enhanced permissions control for the Leads module, including the ability to manage:
Edit permissions
Delete permissions
Change owner (assign lead to another user)
Hi, replied on your email. Thanks.
Is there a way that allows us to start a timer for work done on a client’s ticket?
Hi, it’s not available now. We’ll add option to log time on ticket related tasks. Thanks.
I’m not sure whether this program is ready for Verifactu. I have many clients asking me if this software is already adapted, with licenses previously purchased, and you haven’t provided a clear answer — which I find quite unprofessional. The question is simple: are you prepared for Verifactu? Where is the user manual explaining how it works, and how can you be certain you are compliant — have you actually reviewed the legal requirements to comply with Spanish law? I’ve already asked three times without receiving a clear response.
Hi,
To transmit electronic invoices to the Spanish Tax Agency (Hacienda) using Verifactu, you can use this library:
https://github.com/josemmo/Verifactu-PHP/In Spain, it will be mandatory starting January 1st, 2026.
I’ve read in the comments that you’re team already working on it. Are you planning to implement the full Verifactu functionality, including real-time invoice transmission, cancellation, and rectifying invoices?
Thanks
How can we change the colour and icons inside the client’s dashboard?
Yes, you can change any style by adding custom css. Thanks.
I have a specific role create but they cannot seem to add collaborators to tasks, i also cannot find where this setting is, can you please help? i want this role to be able to add collaborators
Hi, if you enable the Can create tasks and Can edit tasks permissions, the user will be able to add collaborators. Thanks.
Thank you, just a suggestion for future release, I don’t want these users to be able to edit tasks for audit purposes but I do want them to be able to add collaborators
Hello Some questions. Can a task converted to invoice? Can a spesific customer have many subscriptions for the same product? (is there a limit for this? Can a ticket converted to invoice?
Thank you
Hi, A client can have multiple subscriptions. Task and ticket conversion to invoice is not available. Thanks.
When I select a product, it goes to the top of the page. Why does it go to the top of the page? Shouldn’t it continue from where it left off?
video: https://drive.google.com/file/d/1Gj2qGC3tBggHazDsfrf26XBbDl10kfnj/view?usp=sharing
Hi, Fixed it. It’ll be available on the next release. Thanks.
is this a saas software?
Hi, No, it’s not saas. Thanks.
I’m considering making a purchase, but I have a few questions. 1- Is it possible for customers to be directed straight to the products page when they enter the site? 2- Can I add something different to the Bottom Navigation bar section on mobile as a menu? For example, I want to add a product. Is this possible?
Hi, 1. You can set the product page as a landing page. Please check it: https://risedocs.fairsketch.com/doc/view/129-setup-landing-page
2. For mobile, it’s not possible to add any menu on the bottom without changing the code. You can add menu on the left sidebar from the settings. Thanks.
When a product is added to the cart in the mobile version, it immediately jumps to the first product, i.e., the top section. Shouldn’t the page stay where it is after adding a product?
Hi, Fixed it. It’ll be available on the next release. Thanks.
Let’s assume a customer has placed an order.
1- Can they delete something from this order? 2- Can they edit this order after creating it? 3- Can they add other products to the orders they have created later on?
These issues are important to me, PLEASE ANSWER EACH ONE INDIVIDUALLY.
If you can accommodate these, I am considering purchasing.
Hi, once an order has been submitted, it cannot be edited or deleted. If any modifications are needed, the client can send a message through the client portal, and admin team can review and decide on the requested changes. Thanks.
Is there currently a way in which we can add a logo for a client? I can see that it’s possible to add a photo for each contact within a client / company however it would be useful to also customise a client by adding their logo to the profile.
Hi, this feature isn’t available. We’ve added it to our feature request list. Thanks.
Let’s assume I wrote a long description for the products. In this case, will the product descriptions be displayed like this?
I had a few questions; I would appreciate it if you could answer them.
1- Is there a chance we can display the products in the same line? Example: https://ibb.co/9HpV3mhk
2- Can I display more products on one line? Currently, 4 products are displayed. Can I display 5 products? Example: https://ibb.co/s9pqFphs
3- Can I set how many products are displayed on one page? For example, I want to display 30 products on one page. Is this possible? Example: https://ibb.co/SD3RGZFW
4- Is it possible to delete this section? Even though the invoices were deleted, the value here was not deleted.
https://ibb.co/pvZvkGssHi, Can’t see the screenshots. Please send an email from the Support page. Thanks.
Can the customer edit or delete the order they created later?
No. Thanks.
When my customer places a product order, does a notification go out on the mobile version?
Hi, Yes, You can enable/disable any notifications from the Settings>App settings>Notifications. Thanks.
Are you considering an update anytime soon?
Hi, Yes. In couple of weeks. Thanks.
Can we translate languages via the panel?
Hi, No. You can do it from the file: https://risedocs.fairsketch.com/doc/view/58-manage-language-translations-and-customize-text Thanks.
how to change the login fill in box transparency
Hi, you can change style by adding custom css. Thanks.
Will there be an automated feature for client-specific discounts in the future, or perhaps a built-in discount code generator?
Hi, we don’t have any plan for it yet. Thanks.