I need to revoke my license on the current site:

This license has already been activated on : http://willie.growthstudio.org

That’s the old staging site, but for some reason it’s not working on the mapped domain – it’s the same website, it has been up for years. The client said it stopped working, and I think this is why.

Hi I’m interested in purchasing some pro addons from your website. Do the pro addons a one-time purchase or do they require a yearly additional fee to continue use?

Hello, I already purchased a valid license for Ultimate Membership Pro, but it is still linked to an old domain that I no longer have access to. I would like to remove the license from the old domain and register it on my current website instead. How can I do this?

Thank you.

Hi, i have configured Razorpay payment gateway but while subscribing to any membership plan instead of opening the razorpay payment page , it directly goes to the order confirmation / thank you page

Are the Pro Addons that are available for purchase on the website a one-time fee, or a yearly fee? In otherwords, if I buy an addon, do I get lifetime addons?

Big request

Please integrate with FluentCRM.

Best regards.

hi support, is there a documentation or site where can I check what .php files are updated when there is a new version?

Hello,

PayPal seems to stop Standard and Express Checkout in 2026. They’re sending out emails about the change. I have bought two licenses so far for two websites and I am looking to purchase more license to use the plugin on my new websites as well.

Will the plugin see an update and continue supporting PayPal?

I am trying to deactivate my license on one site, so that I can install on a site that I am actually using. I click on revoke license, but it still shows it is assigned to the old site.

I know my support has expired, but I just want to revoke so I can use it.

PRE-SALE QUESTIONS

Hi,

I want to create a new membership site but before I purchase a new license, I wanted to know if Ultimate Membership Pro can handle the following. I went through the knowledge base but did’t find this:

- After a new member registers, they can be able to add a new wordpress post selecting available category.

- Posts can be private so only the author can see them or they can also be public, depending on the membership plan. Maybe also all authors can see posts only from a certain membership plan or plans.

I think this would be all for now. If this can be done, I will go ahead and purchase a second license.

Could you please explain a little what I would have to do to set up the membership?

Thanks!

Sergio L. Garza M.

Pre Sales Question

1. I will already be able to create COURSES, QUIZZES, AND MORE just like other LMS plugins without using any additional LMS plugin, right?

2. We want to use WooCommerce as the payment system — is that possible?

3. We are using our own Salient theme and WP-Bakery Builder — is that compatible?

4. We won’t need to spend additional money on other plugins or add-ons to achieve our goal of creating a website that sells online courses, correct?

Dear WPIndeed team,

I would like to ask whether your WordPress plugin Indeed Ultimate Membership Pro: 1) Only collects information about the website’s visitors and processes this data for the functioning of the plugin (You are considered a processor of personal data), but also 2) Also collects information about the website’s visitors and processes this data for your own purposes (You are considered a controller of personal data).

Thank you in advance for your response.

Best regards, Tomas Senko

PRESALES: Question about skipped payments and rolling over in subscription plugin

Hello,

I’m exploring whether your plugin supports the following scenario for monthly, 6-month or annual membership plans:

If a customer skips a billing cycle (either because the payment fails or they choose not to pay), I want the skipped amount to carry over into the next billing cycle. In other words:

The next renewal charge would include the regular subscription fee + any skipped amount(s).

Or, alternately, the plugin would defer the missed payment and reconcile it later (i.e. “roll over” the unpaid balance).

This is more advanced than simply “skip one billing cycle” — it’s accumulating a debt and recovering it later.

Is this behavior supported by your plugin (or via an extension / add-on)? Could you also share documentation or an example showing how to configure or achieve that?

Thank you in advance,

Natasa

Your plugin “delete my account” is causing this notice that is creating a lot of noise in my debug files: [28-Sep-2025 16:55:06 UTC] PHP Notice Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the ihc domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/devapp/www/wp-includes/functions.php on line 6121

Can you please add the necessary fix. Thanks for fixing. 

The Free membership is not working anymore. I only have a free membership level and when I register i get to the thank-you-page where i get a message “Sorry! Not enough information available.”

I did setup a custom page to redirect after the registration and it’s not working anymore. And I dont have payment gateways setup because this is free. But after the registration, the redirect still takes me to the default thank-you-page and of course, since I did not enter any payment, its giving me the error message.

Hi, is it possible with one subscription, a member to add an additional person? Like I subscribe to a service and I want to give access at the same time to my wife. Thanks

Presale questions:

1) We are using Gravity Forms and Square payment addon for it to register/renew membership.

We are wondering if there is are integration so the client fills in Gravity Form and then under his profile of your plugin, he has an APPROVAL status as a custom field after the payment proceeds.

Would it work with your plugin?

2) We used an old custom plugin for membership with a lot of profile entries. Is there are possibility to import custom fields/users under your membership plugin from CSV?

For some reason, when I set upt Lost Password email, and once user confirms new pass request, user gets two emails with two new passwords. Have that happened to anyone else?

I want to buy a new license for a new website but first where in the plugin should I go to export plugin settings? I’ve already configured it on one website. Now I want to have the same settings on the new website I want to build, but because it’s so time consuming, it would be great if I could export/import the same settings. Is it possible?

Hi,

I use Ultimate Membership PRO + WooCommerce and WooCommerce Stripe Payment Gateway.

Since the Stripe update on the UMP and WooCommerce (last update with stripe connect), I’ve been having problems with informations being passed between the payment and the membership… The Stripe update (Stripe Connect) changes the webhook, so I reconfigured a new webhook and endpoint for it works with UMB.

On the WooCommerce side, i’ll try logging out of the account, deactivate the Stripe Gateway extension, clearing the cache, and deleting the old webhook from the Stripe account…Damn it automatically recreates the old webhook and the plugin reconnectes again the wrong webhook… I tried to modify or delete the old webhook in the database, but it doesn’t store it, or it’s managed via the API…

I’ve tried everything, but nothing works… Since it points to the wrong webhook (which recreates itself every time),

Since the Stripe update, the webhook has changed. I had to create the one requested by UMB => ?ihc_action=stripe_connect, then I added the new webhook with the endpoints requested by UMB. on my Stripe account.

Each time, the old webhook is automatically recreated as soon as the connection to the account is made…

I can actually leave both, but UMB can no longer manage memberships because the Stripe Gateway + Wocommerce plugin is linked to a different webhook than UMB and Some types of membership do not works correctly

Thank you for your help…how to fix it?