Hey,

Thanks for you great work you’ve done with UMP, I don’t need help to setup or else, I just can’t deactivate my license for Ultimate Membership Pro because I no longer use WordPress on my main domain (magnetiseur-lyon.fr). The system still says “This license has already been activated on: http://magnetiseur-lyon.fr”. Could you please reset or release the license from your server so I can activate it on my new site? Thank you very much! – Yann

PRE SALES QUERY: I want to be able to have a new member fee for new members, is this possible to setup without duplicating all of the membership levels and having a “new member” version of it?

Currently we do our memberships through a form and on the form they tick the new member and it adjusts the price. is there something similar that can be done in this plugin?

Hi,

Is it possible to include the payment method when exporting the CSV with the members?

Thank you!

i want to revoke the license at a domain no longer get access to the website

i cant submit the revoke cause my support is over. Can i revoke the license without renewing the support ?

How do you revoke license from no longer existing homepage?

I need to revoke my license on the current site:

This license has already been activated on : http://willie.growthstudio.org

That’s the old staging site, but for some reason it’s not working on the mapped domain – it’s the same website, it has been up for years. The client said it stopped working, and I think this is why.

Hi I’m interested in purchasing some pro addons from your website. Do the pro addons a one-time purchase or do they require a yearly additional fee to continue use?

Hello, I already purchased a valid license for Ultimate Membership Pro, but it is still linked to an old domain that I no longer have access to. I would like to remove the license from the old domain and register it on my current website instead. How can I do this?

Thank you.

Hi, i have configured Razorpay payment gateway but while subscribing to any membership plan instead of opening the razorpay payment page , it directly goes to the order confirmation / thank you page

Are the Pro Addons that are available for purchase on the website a one-time fee, or a yearly fee? In otherwords, if I buy an addon, do I get lifetime addons?

Big request

Please integrate with FluentCRM.

Best regards.

hi support, is there a documentation or site where can I check what .php files are updated when there is a new version?

Hello,

PayPal seems to stop Standard and Express Checkout in 2026. They’re sending out emails about the change. I have bought two licenses so far for two websites and I am looking to purchase more license to use the plugin on my new websites as well.

Will the plugin see an update and continue supporting PayPal?

I am trying to deactivate my license on one site, so that I can install on a site that I am actually using. I click on revoke license, but it still shows it is assigned to the old site.

I know my support has expired, but I just want to revoke so I can use it.

PRE-SALE QUESTIONS

Hi,

I want to create a new membership site but before I purchase a new license, I wanted to know if Ultimate Membership Pro can handle the following. I went through the knowledge base but did’t find this:

- After a new member registers, they can be able to add a new wordpress post selecting available category.

- Posts can be private so only the author can see them or they can also be public, depending on the membership plan. Maybe also all authors can see posts only from a certain membership plan or plans.

I think this would be all for now. If this can be done, I will go ahead and purchase a second license.

Could you please explain a little what I would have to do to set up the membership?

Thanks!

Sergio L. Garza M.

Pre Sales Question

1. I will already be able to create COURSES, QUIZZES, AND MORE just like other LMS plugins without using any additional LMS plugin, right?

2. We want to use WooCommerce as the payment system — is that possible?

3. We are using our own Salient theme and WP-Bakery Builder — is that compatible?

4. We won’t need to spend additional money on other plugins or add-ons to achieve our goal of creating a website that sells online courses, correct?

Dear WPIndeed team,

I would like to ask whether your WordPress plugin Indeed Ultimate Membership Pro: 1) Only collects information about the website’s visitors and processes this data for the functioning of the plugin (You are considered a processor of personal data), but also 2) Also collects information about the website’s visitors and processes this data for your own purposes (You are considered a controller of personal data).

Thank you in advance for your response.

Best regards, Tomas Senko

PRESALES: Question about skipped payments and rolling over in subscription plugin

Hello,

I’m exploring whether your plugin supports the following scenario for monthly, 6-month or annual membership plans:

If a customer skips a billing cycle (either because the payment fails or they choose not to pay), I want the skipped amount to carry over into the next billing cycle. In other words:

The next renewal charge would include the regular subscription fee + any skipped amount(s).

Or, alternately, the plugin would defer the missed payment and reconcile it later (i.e. “roll over” the unpaid balance).

This is more advanced than simply “skip one billing cycle” — it’s accumulating a debt and recovering it later.

Is this behavior supported by your plugin (or via an extension / add-on)? Could you also share documentation or an example showing how to configure or achieve that?

Thank you in advance,

Natasa

Your plugin “delete my account” is causing this notice that is creating a lot of noise in my debug files: [28-Sep-2025 16:55:06 UTC] PHP Notice Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the ihc domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/devapp/www/wp-includes/functions.php on line 6121

Can you please add the necessary fix. Thanks for fixing. 

The Free membership is not working anymore. I only have a free membership level and when I register i get to the thank-you-page where i get a message “Sorry! Not enough information available.”

I did setup a custom page to redirect after the registration and it’s not working anymore. And I dont have payment gateways setup because this is free. But after the registration, the redirect still takes me to the default thank-you-page and of course, since I did not enter any payment, its giving me the error message.