You can send reminders and other automations related to perfex but you need to use Support Board API and write a custom code (you can hire us as well)

Hi there, no, the tickets module is optional. You need it only if you want to use the tickets area, if you just want the chat widget, it is not required. If you have further questions don’t hesitate to contact me. 

Thank you! 

Ah, so the Tickets Area appears inside of Perfex allowing me to engage with all members from a central location? Be cool if both items were available for purchase within Codecanyon as a single purchase.

I just checked and realized that I had already purchased it (Perfex – Powerful Open Source CRM) before, but I haven’t used it yet. However, the name of your app is confusing—there are too many similar ones. It’s also hard to find the manual. Please tell me exactly how to install it.

I have 3 apps,

1) Perfex – Powerful Open Source CRM—>This app is installed
2) Chat – Support Board – Chat – AI Chatbot – PHP—> This is installed. But I need a manual
3) Perfex CRM Chat & Tickets App for Support Board—> How to install this app?

I strongly recommend adding a number in front of your app’s name. That would make it less confusing. It seems even you are having trouble figuring out which app your customers are referring to.

Sorry for the confusion please contact us at https://board.support/docs/support if you need further support. Thanks!

Can you help me once and for all? Since I bought this system, nothing works. You tell me to do this and do that, but nothing works.

Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.

Read the docs for more details

Thank you, so you are selling the old version so that when someone has not purchased a subscription and their support has ended, they can’t update only the plugin, they have to pay again for the CRM, which once they have customized it to their needs, they don’t need an update from you.

This is exactly the kind of business practices they use, I recommend others not to buy anything from them.

No. There is the module you install on Perfex, and there is the Perfex App you install on Support Board. They are 2 different things. Just follow the docs and do not make assumptions, please. There are no old versions, you have the latest versions. Thank you!

Yes. correct

Well Thanks for your support. It was very helpful to me.

Regards

You are welcome!

Hi,

Your server/hosting has file and folder permissions issues, or a firewall is blocking our website. You can verify it from Settings > Miscellaneous > Check Requirements (keep in mind that even if it’s all green, you still have a server problem, it just isn’t caught by the requirements checks). You can install the apps manually, if you can not solve the server issue. Go here for the manual installation: https://board.support/synch/manual.php. Install and activate it by inserting the folder inside the downloaded zip file (do not upload the zip file) into the Support Board /apps/ folder. After the manual installation has been succesfully completed, you will see the new app area in the settings area. With manual installation, there is no need to activate the app from Settings > Apps; as the app is already installed and activated.

For help with your server-related issue, please contact your server support and provide them with this conversation. They will need to grant full read and write permissions to all Support Board files and folders.

Thank you!

Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.

i made a account on the chat..but I forgot the password and now I cand contact you….

Contact us at support@board.support and we will reset it

Hi, you also need the 59 USD Support Board product. After that, you will be able to show the chat on the Perfex user dashboard, sync the login status and more. For the tickets area, you also need the 19 USD tickets app.

Hi

The chat will be included and shown automatically on the Perfex account area of the user, Check our docs for more details. You must also buy the Support Board main product which costs 59 USD. This is an addon.

If you have further questions don’t hesitate to contact me. 

Thank you! 

Hi there!

I apologize, but I am having difficulty understanding. Could you please provide me with more information?

Thank you

lack for support ?

Support for this module is unavailable. To access support, you must renew all support board licenses. Even if the module is still active, it cannot be supported without a valid support license.

they Said: That does not matter. You have to renew the main Support Board support. You paid 2 USD for this support….

Really … find the rules what is all about ?

installed on Perfex CRM and nothing on CRM admin

Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs, register an account and enter your Support Board Envato Purchase Code. Thank you! Best regards.

ok. but you suggest me to buy PHP version

Again, the PHP version is ok. If you need assistance, please feel free to contact us via chat at https://board.support/docs .

it’s not working at all .purchased AI app and support app according to developer’s suggestion.

unfortunately i bought your 9$ script so i thin it’s not a main script so it is now working and also it has a module.zip file only, i am sorry i need to refund my payment, Thank You