Support Board is a powerful solution to communicate with your users. Complete tickets system, chat, dedicated membership system and much more. Support desk and chat plugin for PHP. A complete solution to provide support to your audience. The first PHP plugin with a complete bot integration powered by API.AI by Google. The first PHP plugin with a full Slack integration for read and send messages directly from Slack. The cheapest and best Slack integration.
Support and chat features
- Slack chat full synchronization – Send and receive user messages directly from Slack.
- Work immediately – Immediate installation and usage by just insert the shortcode.
- Rich messages – Dialogflow bot rich messages sending.
- Bot – Integrate a multilangual bot powered by API.AI.
- Email notifications – Notify users and agents by email when a reply is received.
- Tickets system – Fast, powerful and user friendly tickets system.
- 100% responsive – Fully esponsive for smartphones and tables.
- Agents and users – Add and edit users and agents on the admin side.
- Multilingual – Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
Support desk only features
- Buil-it users system – Dedicated users system for login, registration and admin.
- Login and registration forms – Custom registration form with four optianal fields. User can login with username or email.
- Scroll box – Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
- Layouts – You can choose if show the profile image or not on both registration and conversation.
Chat only features
- Unified administration – Manage both support and the chat conversations and tickets in one place.
- Chat header styles – Customize the design of your chat by adding a background image and a brand logo image.
- Sounds – Play a sound when the user receive a new message.
- Members and guest users – Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
- Welcome message – Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
- Follow up message -The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
- Top performance37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
- Regular updates Like for all our products we guarantee constant updates and bugs fix.
- Colors Change the chat colors.
- Images Change chat icon.
===================== V 1.2.7 ===================== - NEW - Added Hebraic translations - BUG FIX - Database connection with custom port - BUG FIX - Invalid chars clear on settings and usernames ===================== V 1.2.6 ===================== - BUG FIX (PHP) - Sender agent selection on admin - BUG FIX - Attachments link - BUG FIX - Rich messages selection status ===================== V 1.2.5 ===================== - NEW FEATURE (WP) - Performance improvement, the chat now communicate directly with the database without pass through WordPress. This feature allow also the very slow websites to use the plugin. - BUG FIX - Minor bugs fix. ===================== V 1.2.4 ===================== - NEW FEATURE - New option allow to maintain closed the chat with the welcome message. - BUG FIX - Slack agents assignment. - BUG FIX - Minor bugs fix. ===================== V 1.2.3 ===================== - UPDATE - Free slack full integration. Free forever! - NEW FEATURE - Rich messages support - NEW FEATURE - Chat header background image - NEW FEATURE - New chat header type - NEW FEATURE - Support desk without login. - BUG FIX - Chat stay closed after user closed it also if pending messages. - BUG FIX - Removed temporary double bot response message. - BUG FIX - Fixed infinite push notifications problem. - BUG FIX - Links from Slack - BUG FIX - chat header agent information on first message ===================== V 1.2.2 ===================== - NEW FEATURE - Encrypted passwords for Support Board users. - BUG FIX - Chat height now adjust automatically to fit the browser height. - BUG FIX - SMTP Emails ===================== V 1.2.1 ===================== - NEW FEATURE - New All button for admin tickets show both members and guest tickets. - BUG FIX - Minor design and code bugs fixes. - BUG FIX - Bot problem with unicode chars for some language like russian. ===================== V 1.2 ===================== - NEW FEATURE - Slack full integration, communicate with your users directly from Slack. - NEW FEATURE - Auto removing of start\end white spaces. - NEW FEATURE - Show profile images also on chat. - NEW FEATURE - Push notifications for agents and users. - NEW FEATURE - Real-time tickets on WordPress admin area. - NEW FEATURE - Welcome message profile image. - NEW FEATURE - Link recognition of images. - NEW FEATURE - Set chat icon. - NEW FEATURE - Better design on mobile. - NEW FEATURE - Flashing notifications to the website title. - NEW FEATURE - Command #follow fot show the follow up message manually when you want. - NEW FEATURE - Big header for chat, show agents and description. - NEW FEATURE - Authorization option for show only tickets area to not admin users. - NEW FEATURE - Option to show the welcome message every time. - BUG FIX - Email notifications. - BUG FIX - Wrong fields when adding new user on admin. - BUG FIX - Minor design and js bugs. - UPDATE - Upload folder moved to /wp-contents/uploads/supportboard/ folder. YOU NEED TO MOVE ALL FOLDERS OF /wp-content/plugins/supportboard/upload/ FOLDER INTO THE NEW LOCATION. ===================== V 1.1 ===================== - Security improvement for files upload, now accept only safe file extensions. - BUG FIX - Special chars on conversation. - BUG FIX - Design issues on various themes. - BUG FIX - Link recognition. - BUG FIX - Admin images upload.