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We are following with your support board team for our concern but no right answer given by your team. We are stuck because of your incomplete information and wrongly showcasing your product for ticket and support board:
Pl go through below points and revert:
1.We are not able to track ticket status like, which all are open, closed, pending, or in progress. Your inbuilt feature of inbox, archive is not suitable for ticket purpose. Better ticket system is Inbuilt in perfexcrm itslef. We purchased so increase PRODUCTIVITY and EFFICIENCY from inbuilt support but we are disappointed
2. Also we wanted to chat with clients and team who has been assigned in project or task. We are not getting this option too, so let us know how to contact thru chat feature to any of our clients or team members?
3. We have Purchased 3 plugins but utilising only 2, so why you charged for 3? a.”Chat – Support Board – PHP Chat GPT AI Application” : $59 b.Ticket App $19 c.Perfex CRM Chat & Tickets App for Support Board $9
$19 c.Perfex CRM Chat & Tickets App for Support Board
4. Can we share ticket link to client or anyone to check the raised ticket. This is possible in in built perfexcrm support system, so want any plugins which increase the productivity rather decreasing the original functionality.
So pl revert and empower your plugins to utilise else we need a refund.
Will it work for the SaaS perfex modules for tenants?
Like right now, we as the Admin are using the chatbot for customers support.
Instead of us, can we allow tenants to use the chatbot so that they can automate the communication with their customers?
or if your other version will work?
Hi our saas version does not support Perfex sorry. Regards
I’m having trouble installing the ‘module.zip’ file in Perfex CRM, and I keep encountering an ‘unknown status (0)’ error. Any assistance would be greatly appreciated!
I am having percfexcrm and wanted to add ticket and chat support. I got this link fhttps://codecanyon.net/item/perfex-crm-chat-tickets-app-for-support-board/29799509 (@$9) but here couple of other plugins are also mentioned.
1. Chat – Support Board – PHP Chat GPT AI Application
: https://codecanyon.net/item/support-board-chat-and-help-desk/20752085 – $59
2. Ticket App: https://schiocco.gumroad.com/l/bMxEk – $19
Total: 9+59+19 = $87
So, pl clarify which is the right plugin to purchase for ticket and chat support or i have to buy all 3 @ $87???
Yes, you are correct you need to buy all of them for $89. If you do not need the tickets area but only a chat widget, you do not need the $19 tickets app.
My perfex database is right but not Import contacts and Import articles do not work.I have replayed on your mail please check
Hello, When I install the module, it shows “1.0.5” as the version, but why is the current version “V 3.6.3” like this?
Hi. 1.0.5 is the Perfex module version. 3.6.3 is the Support Board version
Can you help with perfex installation? Unfortunately, there is no detailed explanation in the document. I hope it’s the same module as in the demo.
Hi, this is an addon for Support Board and you need Support Board to use it, you can purchase Support Board from https://codecanyon.net/item/support-board-chat-and-help-desk/20752085 (PHP) or https://codecanyon.net/item/support-board-help-desk-and-chat/20359943. After the purchase install it and you will be able to activate this addon from Settings > Apps. Thank you!
It won’t be useful for me then I want to request a refund.
Can you help me with a refund?
Hello I have a problem chat not display on my perfex CRM can you help me for resolve my problem please.
And the wsynchrosination with perfex CRM not working.
Please reach out to us via the chat at https://board.support/docs. Thank you!
My perfex database is right sir I have sended you mail sir please check.
Please tell me how to disable the visibility of Support Board settings for Perfect CRM employees?
Now, even with the rights completely disabled, any employee sees the Support Board settings in the Perfect CRM settings.
If you disable the “Settings” rights for an employee, the Support Board section is still displayed.
Hi sorry such a feature is not available. Regards
Now there is no way to disable the ability for any employee to change the global settings of the Support Board in Perfect CRM?
Are there plans to fix this point in the next update?
We’ll have to disable the module for now.
But, it is very necessary for work.
We have no plans for it but if other users ask we will do it. Otherwise you can hire us and we can do it for $35
Where can I send a request for revision?
And can you also add the “Create Lead” button to the Support Board to create a lead in Perfex CRM from the Support Board chat?
So that an employee who conducts a dialogue with a client in the Support Board can create a lead in Perfect CRM directly from the chat at any time.
How much will it cost?
It should cost +$35 as well. Send this message to firstname.lastname@example.org Thank you!
Good afternoon thank you verify or release the activation key please
I apologize, but I am having difficulty understanding. Could you please provide me with more information?
yes sir database value is right i have given config.php file 0777 permission and tray to import it is moving and till now cercle in square moving again i have resume permission but it is moving and give 500 error
Enable the PHP debug and/or check the PHP error logs. When you find the error message send me it. If you do not know how to enable it contact your hosting/server support.
Thank you! Regards
2023-08-01 17:19:22 Warning 184.108.40.206 mod_fcgid: stderr: PHP Parse error: syntax error, unexpected ‘define’ (T_STRING) in /var/www/vhosts/njjfeducationcenter.com/httpdocs/public_html/chat/config.php on line 51 Apache error
2023-08-01 17:19:23 Access 220.127.116.11 200 GET /chat/sw.js?v=3.6.1 HTTP/1.0 https://njjfeducationcenter.com/chat/sw.js?v=3.6.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/18.104.22.168 Safari/537.36 873 Apache SSL/TLS
2023-08-01 17:19:23 Access 22.214.171.124 304 GET /chat/sw.js?v=3.6.1 HTTP/2.0 https://njjfeducationcenter.com/chat/sw.js?v=3.6.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.96.36.199 Safari/537.36 0 nginx SSL/TLS access
Hi there! send the config.php file content via the chat at https://board.support/docs. Thank you!
in line no 51 start perfex database crendential
after click this link https://board.support/docs.give this error 404 – Page Not Found
thanks sir for guide me I have sended config file in text formet please check.
Now it is working thanks for this .I have one question what should be permission of this folder ?
Great. Default writing and reading permissions
sir when I am clicking import article give error Error. Response: false
What is the Support Board Perfex app version that you have? Check by clicking the bottom left version number
That is not the Perfex app version. There is another version shown. Regards
You are running the latest version. Your version is V 1.1.1.
Please send FTP for Support Board folder and Support Board admin login to email@example.com
I have sended mail please check
Dear sir still now you have not replied our mail please replay me.
What is your email address?
not imprt data give this error sir Error Access denied for user ‘njjfonli_njjfed4’@’localhost’ (using password: YES). Check the console for more details.
Check the file config.php in Support Board folder and make sure it has the correct Perfex DB details
Can we link a client or a chat window with a project in the Perfex crm database?
is this support for new version of perfex ?
is this a lifetime script? wordpress no monthly payment for usage?
It is lifetime but this is an addon for Support Board and you need Support Board to use it, you can purchase Support Board from https://codecanyon.net/item/support-board-chat-and-help-desk/20752085 (PHP) or https://codecanyon.net/item/support-board-help-desk-and-chat/20359943. After the purchase install it and you will be able to activate this addon from Settings > Apps. Thank you!
Yes i will & thank you for the info that this is a lifetime app for board, also i can change the name of board help desk name right? Into what whatever i want?
Yes you can change it
Can we turn a chat into a perfex lead?
No sorry. You can actually do it via API and custom code, but there is no a ready integration for that.
If I use the “Check Requirements” the app stalls on waiting circle. Same thing happens when I click on a language in “Translations”
I am also having trouble with the Perfex integration. When I insert my license and click on send, I get Error:file-not-found
I managed to manually install the perfex app but when I try to import contact the button turns to a spinning circle and just stalls and does not import the contacts. Thanks
App also stalls when editing admin profile or adding new agents.
If I enable Suppord Board Admin Area as “Inside Perfex” when I try to access the chat I get the following error:
A PHP Error was encountered
Message: Cannot modify header information – headers already sent by (output started at /home1/bridgese/oficina.bridgeseguros.com/supportboard/include/components.php:513)
Line Number: 574
An uncaught Exception was encountered
Message: Undefined constant “SB_PERFEX_DB_PREFIX”
Line Number: 99
Chat is not showing on the Clients Portal, the Tickets option is visible on the clients portal tabs however when you access it you get a square and again a stalling circle.
Your server/hosting has file and folder permissions issues. Please check if the browser console has error (on Chrome you can open it from Settings > More tools > Developer tools > Console), if no errors, enable the PHP debug and/or check the PHP error logs. When you find the error message send it to your hosting provider, let him fix your server issues, then install everything again.
The browser console shows the following error when I click on Check Requirements:
/supportboard/include/ajax.php:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
That is the error I should report to my hosting provider? Thanks
enable the PHP debug and/or check the PHP error logs. When you find the error message send it to your hosting provider, let him fix your server issues, then install everything again.
Thank you! Regards
Would this be it?:
Warning: fopen(/home1/bridgese/oficina.bridgeseguros.com/supportboard/uploads/sb-permissions-check.txt): Failed to open stream: Permission denied in /home1/bridgese/oficina.bridgeseguros.com/supportboard/include/functions.php on line 4678
Fatal error: Uncaught TypeError: fwrite(): Argument #1 ($stream) must be of type resource, bool given in /home1/bridgese/oficina.bridgeseguros.com/supportboard/include/functions.php:4679 Stack trace: #0 /home1/b… Check the console for more details. Check the console for more details.
Hello, my hosting reset permissions and that solved many problems. Requirements are all green. I have now a different error, it happens when I try to import contacts from Perfex:
Fatal error: Uncaught mysqli_sql_exception: Table ‘bridgese_bc9r2.bridgese_contacts’ doesn’t exist in /home1/bridgese/oficina.bridgeseguros.com/supportboard/include/functions.php:268 Stack trace: #0 /home1/bridgese/oficina.bridgeseguros.com/supportboard/include/functions.php(268): mysqli->query(‘SELECT id, prof…’) #1 /home1/bridgese/oficina.bridgeseguros.com/supportboard/apps/perfex/functions.php(26): sb_external_db(‘read’, ‘perfex’, ‘SELECT id, prof…’, false) #2 /home1/bri…
Great! Your Perfex DB prefix is wrong. Edit the file config.php in Support Board folder and leave it empty.
Hello, I deleted the Perfex DB prefix on the config.php but i am still getting:
Fatal error: Uncaught mysqli_sql_exception: Table ‘bridgese_bc9r2.contacts’ doesn’t exist in /home1/bridgese/oficina.bridgeseguros.com/supportboard/include/functions.php:268 Stack trace: #0 /home1/bridgese/oficina.bridgeseguros.com/supportboard/include/functions.php(268): mysqli->query(‘SELECT id, prof…’) #1 /home1/bridgese/oficina.bridgeseguros.com/supportboard/apps/perfex/functions.php(26): sb_external_db(‘read’, ‘perfex’, ‘SELECT id, prof…’, false) #2 /home1/bridgese/ofi… Check the console for more details. Check the console for more details.
please send the config.php file to firstname.lastname@example.org
I’m having a serious issue while downloading the scripts and installing :
1 – I only have these files in the folder called “supportboard” : https://ibb.co/F503Y7G
In the installation page, i seeing more files with the admin.php
So what i do with the files i have on this one ? Where do i add it ?
Please buy Support Board then follow our docs the Perfex integration Regards
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