3151 comments found.
Changelog for new update?
When the chatbot is activated with OpenAI and talks to a user, can we see their conversation on the dashboard?
Hi there!
Yes you will see all messages and you will be able to enter the conversation at any time.
Regards
And when I send a message in the conversation, the chatbot stops responding to messages.
Yes, correct
One important suggestion:
Please add a feature that asks users for their name and email when the agent is inactive or takes time to respond, without requiring any login, similar to how other chat systems work.For instance, when no agent is online, a small form could appear saying: “Please enter your name and email so we can get back to you as soon as possible.” This helps capture leads and ensures users can still be contacted even if the chat is unattended.
Use the follow up message. Regards
Could you kindly add context or any documentation link for this?
Can I kindly ask to renew the support? Unfortunately it’s expired and you need to renew it to get support.
Hi, I renewed support. And I can’t install this. It doesn’t work. I need help.
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
Do you have setup instructions or videos – i purchased this and had my devs intall it but its so complicated to setup. Do you have videos on how to setup each part of this?
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
i have done that some time ago – but because my support was expired you asked me to renew support – i dont really want support – just want to know if you have tutorials on how to setup the system once installed?? Thanks!
New update = new bug (as always)
https://ibb.co/kVwBRQN7
In mobile devices the chat widget is having css issue – see below space
Also SaaS version isn’t updated yet
Thank you!
Thank you so much for the fix. Best support ever as always 
Blindly purchasing this because I own Perfex and only realizing after installation that it doesn’t have a landing page? What am I missing? I’m able to access the backend via admin.php but where’s the home landing page? I’m getting 403 forbidden error.
Maybe I’m suppose to use this on an existing site in which it would be installed in a sub-directory. I think?
Hi, thank you for the purchase, you need a website to insert the chat into it. If you have Perfex and the Perfex addon of Support Board the chat will be shown automatically on your Perfex clients area.
Regards
Not following as I get ‘this page isn’t working mydomain.com is currently unable to handle this request. HTTP ERROR 500’ when installing this to a subdomain or subdirectory off the domain of my existing website. My process: create a DB linked to the mainsite, create a new folder ’/mysupport, upload files to folder, open browser and navigate to mydomain/mysupport/admin.php, completed form and it returns that error. What am I missing?
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
I created an account and posted this same response into your chat.
Whole day gone! This is madness!
No response in chat so I’m posting this here. After enabling debugging in PHP I’m throwing the following fatal error in the browser: Fatal error: Uncaught mysqli_sql_exception: Table ‘myspprtbrddbs.sb_settings’ doesn’t exist in /var/www/vhosts/mydomain.net/httpdocs/supportcenter/include/functions.php on line 143. Is there a sql demo database file I need to import to address this issue with the missing table? Any responses appreciated.
The troubleshooting methods for the 403 forbidden error doesn’t seem to take into account the existing website which isn’t impacted by the firewall or modsecurity. Life would be a lot easier if I could install this to a subdomain.
Hi,
I installed the PHP version, and everything works fine except the Image Card. When the chatbot shows an item, the image often doesn’t display, sometimes showing broken links. All card shortcodes are added correctly, but they work only about 1 in 5 times.
Regards,
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
amigos no compren esta app funciona muy mal de verdad requiere mucha atencion de soporte.
Whatsapp Marketing Messages Lite API is it supported in Support Board?
HI, no, not yet. Regards
Are you planning to develop an app for LinkedIn? If yes, when about?
Hi, we will definetely add it for sending and receiving DM, but no ETA yet. Regards
Are you planning to develop an app for TikTok? If yes, when about?
Hi there, currently TikTok does not provide API to create messaging integrations but if in the future they will allow it we will definely add it.
Regards
as SaaS as tech provider, can I create one app for whatsapp messenger? or each one must be in seperate app?
HI, one app for both is good too. Regards
Is there a ticketing system feature for our customers and a knowledge base feature? I am thinking of creating a SaaS website that provides all technical support services and support tickets.
Hi
Yes. Check https://board.support/tickets-demo and https://board.support/articles-demo
Details at https://board.support/support#articles and https://board.support/tickets
Regards
Thank you very much for your response. Please allow me to ask more questions or inquiries about your product. How can I contact you?
You can email us at sales@influeencer.com. Thanks
Hi, sorry, the email was wrong, you can email us at sales@board.support
Thank you
Could you please answer my question? I am looking to subscribe to your reseller plan. Is there a discount on the price of the offer you are currently offering, or will you offer Black Friday discount offers on your cloud reseller plan (Support Board) in the future? Thank you.
Hi, unfortuantely, we never discount the SAAS or RESELLER versions. If you have further questions don’t hesitate to contact me.
Thank you!
Why don’t you have any discounts? Black Friday is coming soon and all companies are offering big discounts on their products and services to attract more customers. We hope there will be a discount on your products during that period, especially your board support product!
There will be a big discount for the Regular License only. If you have further questions don’t hesitate to contact me.
Thank you!
when are you planning to launch your new update and what will it include?
Can I charge clients (SaaS) version If I buy regular license?
Hi, no, you cannot. If you have further questions don’t hesitate to contact me.
Thank you!
in saas version: 1- do i or my customers need twilio or 360dialog for whatsapp ? 2- Does sms chat works or it’s on-hold like twitter? thanks in advance
Hi
1. No, they are not required.
2. Yes SMS is working.
Regards
not needed even for whatsapp broadcasting. right?
No
I’m planning to purchase the SaaS, but I have a quick question: do you have any plans to update the layout or overall design? The current design has been the same for quite some time and feels a bit outdated.
I was just reviewing the membership/pricing page, and honestly, it’s not very easy for a regular user to understand. Since this SaaS targets businesses, UX should be a top priority.
That said, you’ve done an excellent job on all the other aspects; the functionality and features are really impressive!
Hi there!
1. We constantly update the design and we will keep improving it. You can also change it via CSS/JS.
2. What is the issue with the membership/pricing page?
Thank you!
Hi, Thanks for getting back to me. I was referring to this page: https://cloud.board.support/account/?tab=membership.
I really like how powerful your app is and how ready it is for SaaS use. You’ve clearly put a lot of thought into it. I just feel the UI and UX on that page and the overall web app could be improved a bit to make it cleaner and more modern & minimal. A simple redesign would make a big difference in how users experience the product.
It would also be great if you could add Somali to the available languages. Also does the SaaS has a landing page?
Keep up the good work, I’m genuinely impressed with what you’ve built so far.
Thanks for your feedback but it is very generic. If you have specific raccomandation you are welcome to share them.
About Somali, contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code and we will add it.
Thank you! Best regards.
Alright! I had to come here to ask my questions because the AI bot on the official website couldn’t solve my problem and wasted 10 minutes of my time 
1. How can I support selecting and sending attachments directly from the server to the chat, instead of uploading from local files or using remote file URLs?
2. How can I support directly playing videos uploaded to the chat, instead of using YouTube or Vimeo?
https://board.support/docs/#attachmentsA human agent will reply there. Thank you!
Hello. In addition to the software, I made a payment via the crypto payment method provided on your site to purchase the AI plugin. However, the crypto payment system you use did not recognize my payment. What should I do?
Hello! I’m interested in purchasing your Chat – Support Board – AI Chatbot – PHP product.
I have three questions before buying:
Will I get full access to the source code after purchase?
Can I use a local AI model (for example, LLaMA) instead of OpenAI?
If I add WhatsApp integration, will the AI chatbot be able to automatically reply to users via WhatsApp?
Thank you in advance for your reply!
Hi there!
1. Yes, full source code access.
2. Only OpenAI is supported but you can add more yourself. You need a code customization for that, also Support Board API will allow it.
3. Yes, the chatbot will work on WhatsApp too.
Regards
