3152 comments found.
Hello! I’m interested in purchasing your Chat – Support Board – AI Chatbot – PHP product.
I have three questions before buying:
Will I get full access to the source code after purchase?
Can I use a local AI model (for example, LLaMA) instead of OpenAI?
If I add WhatsApp integration, will the AI chatbot be able to automatically reply to users via WhatsApp?
Thank you in advance for your reply!
Hi there!
1. Yes, full source code access.
2. Only OpenAI is supported but you can add more yourself. You need a code customization for that, also Support Board API will allow it.
3. Yes, the chatbot will work on WhatsApp too.
Regards
Hey there I want to buy SaaS version but please can you confirm will it work on shared hosting? If not can you customise to make it work on shared hosting and how much will be the charges for the same?
Hi there! No, it will not work on shared hosting and you cannot make it work there. Can I ask why is so important using a shared hosting?
Okay so I’ll use vps but I want to install on 2 domains so if I install it on domain 1 and domain 2 on same server will there be an issue of database sharing? Like if person creates an account on domain 1 will it also be showed on domain 2? I don’t want this I want separate data for each domain
Hi one Extended License can be used only on one domain. You can add a secodary domain for dev/testing purposes and it must be a subdomain of the domain where the SAAS is installed.
Regards
I am talking about two different licenses for 2 domains but on a single vps as I have 2 clients who want SaaS version
Can I install for both of my clients on a single vps
Ok got it. A single VPS will work well, you just have to isolate the environements (default with any hosting management panel).
We can also make the installation for the SAAS version for 150 USD. You will need to have a dedicated server or VPS with Plesk installed. If you don’t have Plesk installed, you can provide us with SSH access for installation and we will install it. A cost-effective VPS with basic resources (e.g. 1GB of RAM, 2vCPU, 20GB SSD space) is enough if you do not have a lot of customers. We can also buy and set up the server for you. We will use an AWS EC2 server. You will have to register in AWS and send us the login credentials.
Thank you! Regards
Hello, is it possible to charge customers to buy support tickets? We need to sell to our clients extra support. Is it possible to offer them subscription plans and /or one time payment for a certain number of hours support? Hope I was clear ! Thank you.
Hi, there is no such a feature sorry. You need a custom code for that. You can hire us as well but it is an expensive work, around 1000 USD.
Thank you for the reply, i will take it in serious consideration. However, I moved the script from to an other domain and when I try to connect the AI app again, I get : error file not found. I don’t remember if i need to download some files or if we connect just with the license key that I have already purchased a while ago!
I solved my issue by changing the default permission folders !!!
Ok thanks!
I need my purchase code removed from the previous domain… Is there an email to contact or how do i acchieve that?
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
I have contacted through the chat but no response yet… Please i need it removed urgently…
Hi, It’s possible use LocalAI instead OpenAI with a simple custom code?
Hi, yes, you can integrate it via API and Webhooks. Check https://board.support/docs/api/web
hello, is it possible to have realtime voice conversations with your chatbot or not?
Not yet. But we should integrate it via VAPI soon.
thank you
please tell the support on https://board.support/docs/ to give detailed answer. it’s annoying to get short answers that doesnt help
Hi please ask for help there. If you still have issues the support will help. Thanks.
I have multiple website, do i need to buy separately for each of them?
Hello!
By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single installation and a single license and show the chat on multiple websites. If instead, the domains are of other clients and/or are related to other brands/companies you need to purchase a new license for each website/domain.
Thank you!
what comes with with yur app and what does not is there ticket KB admin all the things in yopu demo
HI there,
Check https://board.support/apps, features related to the apps are not included. If you have further questions don’t hesitate to contact me.
Thank you!
Hello, I’d like to know if your script already supports voice chat, or if you have plans to implement this feature in the near future.
Hi there,
Speech recognition is available (the chatbot can understand audio messages sent by users). Video calls are not yet supported. We have plans to add them in the future but no ETA.
If you have further questions don’t hesitate to contact me.
Thank you!
Pre-sale Questions
I want to purchase the SaaS version to use exclusively WhatsApp, Facebook, and Instagram and replace the current system we use with our clients.
1 – Are all the WhatsApp Business features available, including editing comments, replying, forwarding, and reacting?
2 – Is it possible to run campaigns for registered contacts?
3 – Is it possible to import contacts from my phone?
4 – I don’t see the message template options. Where are they?
5 – Can I create a flow that is directed to a department and works with WhatsApp?
I’ll ask more questions later…
Hi there,
Unfortuanately not all WhataApp features are avaialble. These are not available for sure: editing comments, forwarding and reacting. What do you mean by editing comments?
No, it is not possible to import contacts from your phone.
I do not know what you mean by “campaigns”
Please check our docs for more details about templates.
Yes you can create a flow that is directed to a department and works with WhatsApp
Thank you! Regards
Hello,
Edit comments = Correct a message we sent with incorrect text.
Campaign = Send bulk messages to WhatsApp contacts.
You cannot delete or edit messages yet sorry (we will develop it in the future). You can send bulk messages and templates to WhatsApp contacts and contact with phone numbers. If you have further questions don’t hesitate to contact me.
Thank you!
Schiocco, I’m amazed by your system! I didn’t know CHAT had a WhatsApp add-on, and among the systems currently being sold here at CodeCanyon, yours is the most organized and comprehensive. Congratulations!
Our customers use the following options a lot:
- Message reactions; - Message editing; in some cases, some information is sent with typos, etc. - The message reply option is also widely used by our customers to keep the conversation organized when the end user sends a lot of messages;
Do you have any plans for these small adjustments in the future?
Suggested improvements:
I noticed that to style text, I need to manually insert * to bold your text, etc. Our customers use this type of styling a lot.
The message search works well, but it doesn’t redirect me to the exact location of the content in the chat, and when it comes to searching for a specific part of the conversation, this type of more accurate search is always helpful.
Here in South America, we use the “Mercado Pago” payment option a lot. 100% of our customers pay through this option. Have you considered offering “Mercado Pago” as a payment method?
In my current system, we have an option to add notes directly to the chat. These notes are only visible to our team; this is what we call a “Private Message.”
I would appreciate if you could respond to the above improvement suggestions. It helps us understand what’s coming up and what you think.
Here’s a supplement that might serve as inspiration for you. Looking at your video of connecting WhatsApp to the Official API, I see that it’s outdated. Of course, for those of us who know about it, it’s not a problem, but for others, it is. I believe that with an add-on like this, you’ll earn a lot more money and it’ll make things easier for us too.
https://codecanyon.net/item/whatsapp-embedded-signup-addon-for-whatsmarksaas/59142549Thank you!
1. Message reactions and message reply. If you buy the extended version we can add it within 2 weeks at no extra costs.
2. Currently the style is manual, we have plans to add a UI in the future but no ETA.
3. Mercado Pago. We can add it for 100 USD.
4. Notes are already available. Please check https://board.support/docs/#notes
5. WhatsApp one-click sync is already available for the SAAS version, it is the same of https://codecanyon.net/item/whatsapp-embedded-signup-addon-for-whatsmarksaas/59142549. You can test it at https://cloud.board.support/
If you have further questions don’t hesitate to contact me.
Thank you!
When I try to activate the whmcs license, it keeps showing file-not-found
Hi,
Your server/hosting has file and folder permissions issues, or a firewall is blocking our website. You can verify it from Settings > Miscellaneous > Check Requirements (keep in mind that even if it’s all green, you still have a server problem, it just isn’t caught by the requirements checks). You can install the apps manually, if you can not solve the server issue. Go here for the manual installation: https://board.support/synch/manual.php. Install and activate it by inserting the folder inside the downloaded zip file (do not upload the zip file) into the Support Board /apps/ folder. After the manual installation has been succesfully completed, you will see the new app area in the settings area. With manual installation, there is no need to activate the app from Settings > Apps; as the app is already installed and activated.
For help with your server-related issue, please contact your server support and provide them with this conversation. They will need to grant full read and write permissions to all Support Board files and folders.
Thank you!
If I save settings, it keeps loading, if i click Check Requirements, it keeps loading without showing an error or success
it is the final dot. Remove it.
Your video confirms the server issue.
Hello Just wanted to make sure you received my message on your support system about my license. I purchased this software years ago to intergrate with my Perfex CRM and forgot to ever use it until now. Your support chatbot states that an agent will reply soon and was not sure if that means via email or if i need to wait on your site
Check this https://codecanyon.net/item/livechat-addon-for-bedesk-support-platform/59719106
Please make live chat icon design beautiful like this
It is just a different design, it is not better. It is a matter of personal preferences.
Honest feedback: I have installed some saas, non saas, and many wp themes… Even this is the Best code in terms of solution. but very very very complicated saas setup. They fix and update current features but sametime TikTok chat and Whatsapp calls started rolling in many platforms and here it’s not clear if coming soon
Hi
When I go to the link where I am expected to download the SAAS db, it requests the purchase code, I enter it, but then I get the message:
Invalid envato purchase code
Obviously, it is not. As you can see, I just purchased the system.
Same issue when I tried to activate an app in the support board that I deployed (not the saas)
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
doesn’t seem like your own support board is working…
I am unable to synchronize on your website https://cloud.board.support. The following error appears: {“ok”:false,“error_code”:401,‘description’:“Unauthorized”} . The token is correct and there are no errors.
Pre-sale Question: Regarding to SMS feature. 1) SMS only use for Notification? 1) You can send bulk chat messages, SMS ? 2) There is 1-1 sms conversation?
Regards
Hi
The SMS feature can be used both ways. To send SMS, and to receive SMS in Support Board. Yes, you can send bulk messages too.
If you have further questions don’t hesitate to contact me.
Thank you!
Hello, I am interested in purchasing the SaaS version of your project. Could you please clarify whether the SaaS version comes with the full source code included?
Hi there, Yes, the full source code is included. If you have further questions don’t hesitate to contact me.
Thank you!
For PWA, Do I have to login every time?
Hi, no. Just one time.
So how can I get notifications for new conversation?
Please check https://board.support/docs/#notifications
