1250 comments found.
How to hide and remove the login button if we don’t want it on the page. Is there such a possibility?
Hi,
Currently it’s only possible to hide registration button from “admin > settings > authentication” page. Removing login button would require some custom css code.
I would like to know about some features before purchase:
1. Is it possible to send tickets with “bug” status into Jira? And retrieve Jira issue status later to update ticket status on your platform?
2. Is it possible to group users by one company? So all users within the company will see their tickets?
3. Is it possible to connect AI agent with API into 3rd party messengers?
4. How can I sync my app login data with your platform, so when my clients click on Support System from my app – they will instantly logged in into your app?
Hi,
1. There’s no built-in integration with Jira currently, but this could be done via BeDesk API.
2. Not currently, but it’s something we’re looking into adding with a future update.
3. Yes. BeDesk livechat widget uses the API, you can use the same one with 3rd party messenger as well.
4. There’s no built-in option for this currently, it would require some custom modifications.
How can I disable it that you have to be logged in to view support article as I’m currently having this issue
Hi,
You can control this by adding or removing “View help center” permission from “guests” role in “admin > roles” page.
That is already enabled but I’m still having this issue
Just sent a message to you.
Still waiting for a reply also why on earth was my ticket closed by an agent without me getting a reply
Sorry about about the delay. We’ll get back to your ticket shortly.
Hi,
Just had a quick question on the underlying technology beyond PHP.
Which version of Laravel is being used (L12?), and which version of React for the frontend?
For websockets, are you using Laravel Reverb or which library for the chat tool?
Thanks!
Hi,
Laravel 12 and React 19 is used currently. For websockets, you can select it from settings page, either reverb or pusher/ably.
I understand that this is not a SaaS application yet. So, can you please clarify the meaning of extended license for this app?
Hi,
Extended license currently would be required if users are charged for using BeDesk in some way, for example, if you have paid support.
can you make the log in via oauth2?
Hi,
Can you clarify a bit on which login do you mean specifically?
as a customer to create a ticket
You can enable login via google, facebook and twitter from settings page in admin area, if this is what you mean.
Two questions one does the platform support RTL languages and the second one how can I integrate Slack?
Hi,
Yes, RTL is supported.
Regarding Slack, what kind of integration do you mean specifically?
How can I get real time notifications regarding slack why’s it mean, can I get email notifications as well?
Yes, you can get notifications both via slack and email. Click on notifications icon in bottom left corner in and then on “Settings”, you can configure which notifications you want to receive on on which channels from there.
Thank you! I have one more question is the landing page included in the source code? like this one – https://bedesk.vebto.com
This landing page is not included.
how can i activate RTL on the languade please ?
Is there a way to bypass the fpassthru extension? Some service providers do not support the fpassthru extension.
Hi,
Unfortunately not as it’s required in order for some functionality to work properly.
After checking you change log I noticed whatsapp integration has not been include pls till when are you going to include it because I can’t buy it now without whatsapp integration. I am already using whatsapp for my clients so I need the script with whatsapp
Hi,
We’ve no exact date for it yet unfortunately.
Does this supports Ai automatically replying email?
Hi,
This is not supported currently.
Hi, i see i’m not the first wondering if this supports Microsoft 365 login. is it in this latest update?
Hi,
If you mean for importing emails via IMAP, then yes, it’s supported. You can set “authentication type” as “OAuth” when adding IMAP connection from settings page.
Hi, thanks for your replay. And social login using outlook?
Not currently, but it’s something we can on the roadmap for a future update.
Hi,
I purchased your theme a few months back, and just had the need to install and use it. I purchased your other two add-ons a few days back.
Question: I’m unable to find Licenses and updates tab under Settings -> System menu as shown in the image https://support.vebto.com/storage/article-images/c1efd73b-c401-4e2f-90b3-148c75ab2ee9.webp
Can you help me with this please?
Thanks.
Hi,
Make sure you have the latest version from CodeCanyon, these tabs were added in last version only.
I have a question. When we add the live chat widget to a website, I would like the customer’s conversations to be saved in case the customer responds the next day or three days later. Is it possible to configure this so that when a conversation starts, it is not deleted so quickly?
Hi,
Conversations are never deleted on BeDesk side. However, unless logged in, customer will only be able to see previous conversations in livechat if they use the same browser or device.
The customer can log in from the live chat or something like that. That’s what’s happening. The chats are deleted very quickly, within hours or the next day.
Do you mean those chats are not visible in agent dashboard as well?
Update Changelog please! Since 11th October
Hello how about WhatsApp intégration for support system (Omni Canal)
Hi,
We’ve no ETA for this yet unfortunately.
does this script support whatsapp api integration?
Hi,
Not currently, but it’s something we have on the roadmap for a future update.
Pre-sale: “Fully rewritten BeDesk in React” can you explain abit details? BeDesk will be using react instead of angular? Thanks
fully react?
Hi,
Yes, but this rewrite was quite a while ago already and not with the latest update.
thanks, you are planning to update besesk fully in react?
The current version on CodeCanyon is already fully in react.
you mean beckend and frontend are using fully react or just FE? thanks
Just frontend. Backend is in PHP/Laravel.
Vebto nice work, can you thell me if system also support api options that can be this all systems avalible to be able integrated to any cms or webpage? Or if i missed this part didnt see it can you point me to docs api of the system? Thank you.
Hi,
BeDesk website and widget both use an API, you can use the same one to integrate to 3rd party cms/website, so any anything that is possible on the website can be done via API as well.
You can find documentation from “developers” panel in account settings page.
Hello,
First off, great product! I do have a question, though, about the product as it stands. Based on the current functionality and licensing, if I wanted to set this up for multiple customers, it would require numerous separate installations. If so, does this then mean you would need to pay multiple times for each installation?
Hi,
If it’s completely separate customers and domains, then yes, you would need a separate license for each.
If you are hosting it on your own site (eg. customer1.site.com, customer2.site.com) then a single license would suffice.
Thanks for that, to clarify even if you used this product for multiple customers but they were split by subdomains would this still require multiple licenses? So it would be still seperate installations but all connected to a single domain but use sub domains for each customer? Thanks
Single license would suffice in this case.
